Date Received: 2023-06-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was visiting my mother in Arkansas ( from XX/XX/XXXX - XX/XX/XXXX ) when I received an email from XXXX saying I had purchased tickets to the XXXX XXXX XXXX XXXX XXXX basketball game in XXXX on XX/XX/XXXX. I was still in Arkansas for that game, so I would not have purchased those tickets and immediately called Chase and disputed the claim. The claim was for {$570.00} Chase took care of it and I saw the charge drop off my account within a couple days. They canceled that credit card number and sent me a new one. In that time of waiting for a new card, another fraudulent charge was attempted on my XXXX account for the next XXXX XXXX XXXX XXXX XXXX basketball game in XXXX ( amount was {$870.00} ), but it was declined because the credit card number had been changed. I have both order numbers for both ticket purchases. I then looked futher into my account and noticed that my address had been changed to somewhere in XXXX XXXX. So the criminals had even changed my account address! This would end up not being enough proof for Chase. Then on XX/XX/XXXX, I noticed that the original XXXX purchase had re-appeared on my credit card account. I waited a few days to make sure it stayed on the account and it did, so I called Chase to inquire why this charge had returned. They said they had reviewed my dispute claim and decided that I had indeed made the purchase because it came from my credit card and my name and email address were the same. I told Chase that the criminals had attempted a second purchase but it had been declined due to Chase sending me a new card. They said I would need to provide proof from within my XXXX account. I immediately sent them screenshots of the fraudulent charges on my XXXX account, including the address change, even circling in red where the issues occurred. Two days later, so now XX/XX/XXXX, I received a letter from Chase saying they have concluded their review and have found the transaction valid. Case closed, apparently. To recap, I was not in the same state for a basketball game for which I purchased tickets. A second fraudulent basketball game ticket charge was attempted AFTER receiving a new credit card from Chase only for it to be declined, along with a fraudulent address change on the XXXX account, were all not enough evidence for Chase to believe I had not made these ticket purchases.
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I redeemed my credit cards rewards points towards XXXX XXXX XXXX XXXX card on XX/XX/. However, have never received the digital card, the only email I received was the rewards order confirmation. I called Chase three times during the month, got very nasty responses from the representative and the XXXX of the day. They all told me to wait for a response and is still an open investigation status after a whole month. The representative and the XXXX over the phone said theres no way for them to contact the department whos doing the investigation. They said they escalated it twice, but I still received no communication from Chase either through email or mail. The XXXX on the line was very rude and nasty and gave me an attitude. Seriously if the fault is from Chase and you are the representative, shouldnt you try to solve the problem instead giving customers an attitude?! This is very frustrating and unacceptable for chase. I have home renovation projects that are being delayed due to this issue. Chase is not actively taking actions to solve this problem, instead they push back and forth the problems between departments.
Company Response:
State: NY
Zip: 118XX
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: My privacy is continuously being violated by Chase XXXX credit card advertisement. I have not granted consent for chase bank to soft pull from any credit reporting agencies to send advertisements to solicit my business. Chase denied my application ( collateral ) for the credit credit. However my application was submitted to the Federal Reserve for payment but I received no compensation, nor was my application returned to me. My consumer rights were violated with the denial because I can not be denied for exercising my rights as a natural person. Which is discrimination and discouragement per the EOCA. I was denied based off someone's opinion. There is no where in the law that says you make the decision off of information from a credit reporting agency. In fact congress does not back anything from the credit reporting agencies. Chase Bank is in violation of the EOCA ; this denial has caused me harm, discouragement and it's discrimination.
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: ON XX/XX/16 MY CHASE BANK DEBIT Account was breached AND THE PARTY RESPONSIBLE FOR THIS CRIME, STOLE A TOTAL OF {$3000.00} OUT OF MY CHECKING ACCOUNT THROUGH 10 DIFFERENT WITHDRAW TRANSACTIONS OUT OF A CHASE BANK BRANCH LOCATED IN XXXX XXXX, in their XXXX XXXX XXXX XXXX XXXX. Branch number XXXX. Replacement cards were requested on my behalf, when I never asked for those cards, the debit card I had on me was deactivated, when again never asked for those actions to be taken. NO RESOLUTION HAS BEEN CONCLUDED AND MY CLAIM WAS DENIED WITH NO RESOLUTION. The Chase XXXX XXXX Branch manager informed me that I should wait to reopen the claims, for them to receive the footage. However, from my point of view, how come my claim was denied if the footage was never reviewed? Every time I go in to check on the status, she is not in the branch or in another branch. I have gone to see her about 6 or 7 times since she told me to wait for the footage and she is not working.
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was informed by Chase that an XXXX card had been opened under my name in XXXX of XX/XX/22. I contacted the bank the day I found this out. They blocked the account from charges and then opened an investigation. My first issue was that upon signing into my account ( I had a Chase Freedom card I also monitored ), I noticed that one day that the card was randomly reopened with the same balance. No notification and the card was actually reaccessible to use just as before. The bank did eventually notify me that they believed this was just a card that I opened. I explained to them that someone had utilized my social security number that day to attempt to also open a XXXX card but luckily I had put a freeze on my credit in time to stop that account from being opened. They again did the same exact thing ( Chase ). Blocked the account, opened another investigation. Until today, the account had not reappeared on my online banking statement. However, today, once again it is there with the balance of XXXX. If the bank had cared to contact me to request more information it wouldn't have been difficult to show my XXXX account in the timeframe without a charge for that amount. Upon further reviewing of old documents, it also appears that although the bank initially closed the account for safety, they took it upon themselves to reopen it by simply giving it a new number. This is apparently an XXXX XXXX. I have attached my complete purchase order history for XXXX to show I never made this purchase.
Company Response:
State: TX
Zip: 75248
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: I filed complained against XXXX XXXX for below situation. Now They said they have been asking Chase to send Hold Harmless Letter in order to process refund to me but now Chase is not doing anything. I called Chase multiple times and each time they bounce my call around from one department to another over 2 hours and either hang up my call or put me on hold over and hour and never came back. I want Chase to communicate with Risk Manager at XXXX XXXX to get my money back to my account ASAP! $ XXXX was wired from my Chase bank account on XX/XX/XXXX but other party has not been withdrawn. The request for the refund has been rejected by the recipient bank and I need legal help. ************************************************************************** Bank money was sent from : Chase Name of the account : XXXX XXXX Amount : {$10000.00} ( XXXX XXXX XXXX ) Wired date : XX/XX/2023 Bank money was sent : XXXX XXXX Recipient Account Name : XXXX XXXX XXXX XXXX XXXX Recipient address : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX Account number # XXXX Bank Name : XXXX XXXX Receiving Bank address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX
Company Response:
State: NY
Zip: 11106
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX is using Wells Fargo Bank to cover a bad Loan to XXXX XXXX XXXX. XXXX XXXX assigned a mortgage to XXXX XXXX in XXXX ( XXXX XXXX went out of business in XXXX ) The note was never signed over to Wachovia Bank. The foreclosure suit is Wells Fargo Bank successor by merger to XXXX XXXX. Wells Fargo Bank on different telephone calls and on the XX/XX/XXXX letter said XXXX XXXX is your lender. Wells Fargo Bank has stated that " we do not have one penny in your property at XXXX XXXX XXXX XXXX XXXX, Ohio XXXX " XXXXXXXX XXXX through their attorneys, state that XXXX XXXX is the servicer of the mortgage. Wells Fargo, under under who's name we are being sued ( 1 ) does not have any account number for us ( 2 ) does not know our name ( 3 ) do not know our address PLEASE READ THE ATTACHED LETTERS See complaint XXXX which Wells Fargo Bank XXXXeopened under Wells Fargo Case XXXX XXXX in the Executive offices at Wells Fargo . All the files are attached to this complaint proving all the information above. WE NEED YOUR AMMEDIATE HELP AS XXXX XXXX IS TRYING TO GET ANOTHER SHERRIF SALE. See the attached Common Pleas Docket I believe that XXXX XXXX is trying to bypass the requirement to put back money in reserve as required in XXXX for a bad loan so they could lend this money out. ( XXXX has done this before and got away with it. ) WE NEED YOUR HELP!!
Company Response:
State: OH
Zip: 45255
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, a XXXX transaction has been made through XXXX on my Chase bank account. This transaction is a scam because the person messaged me on a social media platform ( XXXX ) about two event tickets available. He also asked about my personal information and XXXX number and I agreed verbally but never initiated the transaction nor did I authorize this transaction legally in any way. He never sent me the tickets that he promised, which proved that he is a scammer. My bank refused to give me this refund. They think I authorized this information but I did not. First of all, there is an information gap between him and me, so every decision I made was because I was deprived of the opportunity to get to some essential facts : he will use my XXXX account to scam me with his technology. Also, I gave him my XXXX account information because he needed to check that I did have a payment method. Thus, I request Chase Bank to reverse this transaction. The fact that they failed to do so is an action of neglecting customer rights. This transaction was made to the XXXX account with the name XXXX XXXX, which may not be his real name. The XXXX account the transfer went to is XXXX. Please help me get my money back. Also, I think he is an experienced scammer because he used different names on different social media. Please help avoid these scams from happening in the future.
Company Response:
State: NY
Zip: 10027
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am a Chase Bank member and am unable to access my accounts either via web or mobile app because they have a 124-page Digital Consent Agreement that they are requiring I read and consent to before they will provide access to my account. THIS IS WRONG!!!!!! I understand that most people just click the box but I AM NOT IN AGREEMENT WITH something I haven't been able to read ESPECIALLY when the account is virtually held hostage to force compliance and I am certainly not comfortable with the language used in just the initial couple pages. It's intentionally confusing and if it wasn't DANGEROUS to our freedoms and financial controls why would they demand consent before you can use your account. PLEASE CONSIDER THIS AN URGENT MATTER!!!!!! I and other CHASE bank members deserve your help immediately!!!
Company Response:
State: CA
Zip: 92101
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Logged in and was required to verify with secondary check sent by text. Confirmed and logged in. Created a new payee that was in the system for a car loan. Then went to pay via XXXX someone who was already sent money through website. The system immediately refused payment and flagged account. There was no reasoning for this. System said that someone was unable to reach me and immediately denied. No contact was received. Yet did get text in order to log in to website. Tried again and same exact error. Got emails telling me to check my secure messages and I go to check and told Im locked out. Call in few times and finally get someone who says they cant verify me with traditional means. Has no explanation why the text is all of a sudden not going out or allowed, even though Im calling from the number on file. Tells me I need to verify with public records, which is data that was previously removed. However, somehow chase still has, even after it was removed with all XXXX credit bureaus. Why are they using inappropriate data? Even though 24 hour customer service, the fraud department closed for night and continues to deny me access to my funds to pay bills. This is the 3rd time they have done this and this defective flagging system needs to be shut off
Company Response:
State: NY
Zip: 14304
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A