Date Received: 2023-07-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX employee called me on XX/XX/XXXX said, the package I shipped from CA has been head off by XXXX customs, because theres 5 passport and 7 credit card in it. And he told me if I did not shipped this package I need to call the police office in XXXX to report this issue. Then he transfer the call to what they say XXXX police office. And the man who answer the call, asked my ID number. then They said one of my bank accounts in XXXX had been used by others for fraud. And they said this is a confidential case, so I must not tell that to anyone I know even my family. Otherwise they will be in danger. And they asked me to do safety check ( send them my location and environment photo 5 times a day ) and also they monitored me through XXXX XXXX 24hrs everyday ) Because they said I involved in a confidential crime, if I want to continue my study the best way to do this is bail pending trail, so if they approved this I need to provide bail money that is around XXXX dollars. And I transferred the money to bank account. The account name is XXXX XXXX XXXX XXXX.
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX I have conducted the payment in the amount of XXXX USD from my account with XXXX to account of XXXX XXXX XXXX XXXX XXXX opened with XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX JP Morgan Chase Bank was an intermediary bank in this chain. On XXXX XXXX, XXXX XXXX was designated under the Executive Order 14024. Considering this, my payment must be blocked by intermediary bank according to US sanctions regulation. In order to unblock the payment, I need to apply for a specific license to OFAC. However, JP Morgan Chase Bank has not still blocked the payment or has not informed originating bank about freezing measures. Thus, I can not apply to OFAC for a license that is necessary to unblock my funds because to do so, I must fill in some data and specifically the date when the payment was blocked. Otherwise, OFAC may not locate the records of the blocked payment. On XXXX we tried to contact JP Morgan Chase Bank via XXXX from XXXX XXXX asking them to clarify if the payment was blocked and reported to OFAC and when. Still, JP Morgan Chase Bank has not responded. Thus, I can not apply to OFAC for a license that is necessary to unblock my funds.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: JP MORGAN CHASE AND COMPANY ACCEPTED MY PAYMENTS, KEPT THE FUNDS BUT DID NOT CREDIT MY ACCOUNT AND MAKE THE FUNDS AVAILABLE. Failure to honor, process and credit the intended account has caused loss injury and harm. An offer of performance was tendered, in good faith as full satisfaction of the claim referenced herein, with the intent of extinguishing any alleged debt, duty, obligation, or liability. It is their duty to honor this instrument, to know, abide by, and operate under the law, 18 USC 8 applies. This Note, credit agreements, bills of exchange and checks are defined as legal tender, or money, by the statutes such as 12 USC 1813 ( 1 ) ( 1 ), UCC 1-201 ( 24 ), 3-104, 8-102 ( 9 ), 9-102 ( 9 ), ( 11 ), ( 12 ) b, ( 49 ), ( 64 ).
Company Response:
State: WA
Zip: 98208
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My JP Morgan Chase Credit Card has been used by somebody else besides me about 4 times. My card has been used overseas as well by somebody else. Random purchases have been made by somebody else with my card through the internet. I have had to change my JP Morgan Chase Credit card about 4 times this year.
Company Response:
State: NY
Zip: 10954
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Problem with cash advance
Subissue:
Consumer Complaint: . Hello, at the end of XXXX I received an email from a loan agency and it was a check for XXXX, I proceeded to call them and investigate, I could even go to the company if I liked, but I decided to make the deposit in XXXX, on XX/XX/XXXX they made the collection and according to XX/XX/XXXX it would be released, but it was not like that my account was blocked, and I spoke with more than XXXX agents, in the end my account was blocked and closed for fraud, another agent said that they had already contacted the bank and As it was not an authorized check, another agent said that in their database they did not have the number to verify the check, they closed my account and I told them to return the money even though I had already called XXXX and they could not do anything because they already the check had been cashed, which XXXX told me would be investigated for XXXX years, now I am paying this loan so as not to damage my score in credit institutions
Company Response:
State: TX
Zip: 76227
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/23 I initiated a wire with Chase Bank for an equipment purchase for {$20000.00}. I quickly learned that the intended recipient had their email account compromised and the wire information was change to a fraudulent account resulting in me sending funds to a fraudulent XXXX XXXX account. I immediately issued a wire recall and opened a case with Chase Bank. I have inquired multiple times on the status with the case with the Wire Recalls department and they instruct me that a " Hold Harmless '' letter is being required from the receiving ( fraudulent bank ) and I must contact the Chase Claims department. When I call the Claims department, they inform me that they do not issue Hold Harmless letters and I need to contact the Wire Recall department. This has been going on for nearly 2 weeks and each time that I call in I get a runaround answer and end up going in circles. My fear is that this case will be closed if the proper documentation is not issued by Chase bank to recall my fraudulent wire. XXXX XXXX wont speak to me since its not my account ... But clearly this wire should not have even been successfully processed if it was sent to an account that did not a have matching business name/address to the account/routing number. Thank you
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On Sunday XX/XX/XXXX I used my Chase Debit Card to check into the Marriott. The Marriott erroneously ran my card multiple times for the authorization. They apologized and explained that they will only charge my once and the other hold will " fall off '' from my bank. So my account had 3 deductions at the time ( 2 for {$80.00} and 1 for {$10.00} ) which all were being deducted from my available balance. This was the case since Sunday evening through Wednesday when one the {$10.00} authorization fell off and 1 of the {$80.00} charges posted for the true amount of {$72.00} however there was still a {$80.00} charge pending. I knew it could take up to 3 days for the authorization to be removed so I waited 1 more day. On the morning of Thursday XX/XX/XXXX I noticed the pending authorization for {$80.00} still there so I called to have it removed. The person I spoke to said it can't be removed she said it was just placed today and I will need to wait until it post to dispute. I explained what happened and that I don't think it was authorized today but instead it was an extra authorization from when I checked in days ago and she disagreed and said it was nothing she could do. I spoke to a supervisor who said the same thing pretty much. I'm hoping I don't have to wait 3 more days before this authorization falls off again. What happens if instead of falling off they repost the same authorization again and it continues in perpetuity? I will have funds not available to me that should be. There should be a way to remove an authorization on an account and to make the funds available to the consumer. Not having any option to rectify this is unacceptable.
Company Response:
State: NY
Zip: 14225
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On XX/XX/XXXX, I received an email from JP Morgan Chase thanking me for applying for a Chase credit card. I have not applied for a JP Morgan Chase credit card. Chase did a hard hit on my credit bureau reporting, which has lowered my credit score from excellent to very good. I tried to call XXXX, from the corporate office at JP Morgan Chase, who is over credit cards and she will not return my calls. I have tried four times and all I receive is voicemail and I have to leave a message. This is a violation of reg Z, to pull credit for a credit card that was not applied for. I placed a freeze on all three credit bureaus, and informed Chase, by leaving a voicemail on XXXX 's voicemail that I did not apply for their credit card and I wanted the hard pull of credit removed.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The presence of a derogatory rating on my account is deeply concerning to me. I am worried about the impact it may have on my credit, as it has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the significant financial and emotional distress this negative rating has caused me and will continue to cause until it is resolved.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My card was charged XXXX times for $ XXXX {$500.00} to a Company Ive never heard of called XXXX who sells XXXX based in XXXX XXXX I reported this as an unauthorized card to Chase within XXXX days of the charges and was told they would refund my account. After a few days, I didnt receive a refund so called Chase back. They claimed they would 100 % give me my money back at the end of the weekend. More than two weeks later I didnt see a credit so called back and was told its not their problem by the Company XXXX. He then told me I have no recourse to which I said I want to close my account which he said he would not help me with. I want my money back and I do not want an account with this bank
Company Response:
State: FL
Zip: 33009
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A