Date Received: 2023-07-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I am the business owner of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX And in XX/XX/2023 I relocated, myself and my business to XXXX. I followed the necessary state laws in place to move my business to another state and completed a Foreign Filing moving my business from XXXX XXXX XXXX Secretary of State to XXXX XXXX Secretary of State, and when the documents were stamped by the Secretary of State and received I proceeded to conduct business as usual. On XX/XX/2023 I opened up a business account with Chase JP Morgan for XXXX XXXX XXXX XXXX. I provided the business banker with all of the requested documents to verify my business upon opening my account. ( EIN paperwork, SOS paperwork, and 2 forms of Identification ). When the account was open I was instructed to make an opening deposit, at that time I informed the business banker that I had a check from the U.S Treasury that I would like to deposit and the business banker told me that would be just fine. On XX/XX/2023 the first restriction came to my account. I immediately went into the branch, provided a business banker with 2 forms of ID and had him contact Chase Back Office. I was told by a Chase representative that there was a restriction on my account because the date that was printed on the check was prior to the date of my business formation with XXXX Secretary of State. At that time proof of my business being established prior to the date on the check was requested. I immediately obliged and submitted the IRS documentation that they requested and the restriction was lifted. On XX/XX/2023 I stepped into a Chase branch, provided 2 forms of ID ( as my debit card had not been received in the mail yet ) and proceeded to make a withdrawal to take care of some business purchases. The withdrawal was successful, but seconds after the withdrawal was complete another restriction was placed on my account. I had a business banker call Chase Back Office while Im still sitting in the branch and Back Office stated that my account had been restricted again because they do not believe that the funds were intended for my business because the address on the check was a XXXX XXXX address and the address on my business documents was now a XXXX address. I informed them that the check was made out to my previous office address in XXXX XXXX and that I had just moved to XXXX which is why the addresses are different. I also informed them that all of this information is reflected on the XXXX Secretary of State website within my Foreign Filing. Chase then told me that I needed to submit something from an attorney stating that this XXXX XXXX XXXX in XXXX is the same XXXX XXXX XXXX in XXXX XXXX. On XX/XX/2023 my attorney submitted IRS documentation showing the same EIN number for XXXX XXXX XXXX using BOTH XXXX XXXX XXXX XXXX addresses as well as a notarized statement that this is my business and the funds were in fact intended for my company. But the restriction was never removed. Every week I was told by Chase Back Office that no further documentation was needed, they told me every week that I have verified all information and the account should be unrestricted at this time. But the restriction was still never removed. On or around XX/XX/2023 after a month of waiting on Chase and going in circles, my attorney suggested that the matter be escalated to Chase JP Morgan Executive Office, being that XXXX XXXX XXXX XXXX XXXX of allocated money was being held by Chase with no reason as to why they wouldnt release it. So the complaint was filed. I was given a case worker by the name of XXXX and a case number XXXX. XXXX wouldnt speak directly with me because I have legal representation but every single week she would speak with my attorney. And in this process with XXXX and the Executive Office I have been asked to resubmit all of the documentation that had already been added to my file 3 months prior to getting the Executive Office involved. And every single week it has been the same set of documents requested, IRS information, SOS information, verification of addresses, followed by the same statement I will submit this to our business review team for approval so your funds can be released. Every single week I was told that a check would be sent overnight to my attorneys office, and every single week there was no payment. From XX/XX/2023 til this day XX/XX/2023 ( 6 months and counting ) I still have not received any updates on my case, I have escalated it up to case Management within the Executive Office and every time I call I am told XXXX is unavailable No case managers are available but Ill leave a note for them to contact you back. I have requested call back after call back and every time Im told A call back request has been submitted please allow 24-48 hours for management to reach back out to you And every 24-48 hours I find out a request for a call back was never submitted. Chase has gone through every verification process with the U.S. Treasury and my business, it's been 7 months since the initial check deposit and the funds have not been disputed one time by the IRS. Funds still show as paid and still remain in my account. This money has been proven to be mine but that still does not suffice. I have provided Chase JP Morgan with every thing theyve requested of me to verify my business short of my blood, an attorney of Law has provided Chase JP Morgan with everything they have requested of him to verify my business, we have been told that no further documentation is needed but yet there is still no update on the release of my funds. I trusted Chase with over XXXX XXXX XXXX dollars and I have been handled so poorly from branch representatives all the way to the Executive office. I have been stereotyped in every branch I have gone into seeking help on this matter and have even been told You look too young to own a business or, I thought women in your religion werent allowed to work. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am mortified with Chase JP Morgan! I have lost my home, I have lost my car, I have had to file bankruptcy in hopes to salvage my business, I had to let go of my employees whom went months without a salary because of this matter. So many lives have been effected by this issue and Chase has no sense of urgency to resolve it so that these lives can be restored! Chase has put a complete stop to the business I worked so hard to build from the ground up and they have no reason as to why, just because they want to or feel as if they can. I dont care if I have to file a complaint with the CFPB every single week, I will send each complaint into every news broadcasting station in XXXX and prepare to take legal action against Chase JP Morgan if this matter does not get resolved immediately.
Company Response:
State: GA
Zip: 30518
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Getting a loan or lease
Subissue: Problem with signing the paperwork
Consumer Complaint: I took XXXX to XXXX XXXX XXXX XXXX ( Texas ) looking for a vehicle I could drive for XXXX. The Finance manager, XXXX XXXX, told me the payments for the car a salesman showed me would be about {$580.00} a month. I told him I couldn't afford that much, so he said " Let 's try this '' and asked me to sign the loan application blank. I did so, and he told me to take the car home because they had kept me there until closing time. A week later I received the loan approval in the mail, stating that the payments would be {$680.00} a month. My insurance company said the insurance would be about {$500.00} a month. I called the dealership asking to return the car and XXXX ,. XXXX said it was no longer their responsibility, that they sold it to Chase Bank. I tried to contact Chase and had to wait until the loan information was in their computer to discuss it with them. When I was finally able to talk to someone their representative told me they would sell the car for me but I would have to sign a letter stating I would pay the remainder owed. After receiving a late notice for the first payment I called Chase and asked them to sell the car. I just received a bill for {$12000.00} from chase and the auto insurance cost {$910.00}, plus losing the {$1000.00} down payment.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, CA XXXX XXXX XX/XX/2023 Dear XXXX, I am writing to dispute the account listed on my credit report with the account number XXXX. I believe that your company has violated my rights under the Fair Credit Reporting Act ( FCRA ). According to the FCRA : 15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 Section 604 A of the FCRA states that a consumer reporting agency can not furnish an account without my written instructions. 15 USC Section 1666B of the FCRA states that a creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose. I have not authorized the account in question to be listed on my credit report, and I have never been late on any payments. Therefore, I request that you immediately remove this account from my credit report. Please provide me with written confirmation that this account has been removed from my credit report. If you are unable to remove this account, please provide me with the name and address of the creditor so that I may contact them directly. Thank you for your prompt attention to this matter! Sincerely, XXXX XXXX XXXX References : Fair Credit Reporting Act ( FCRA )
Company Response:
State: CA
Zip: 95835
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX scammed by fake landlord XXXX XXXX and lawyer XXXX XXXX Convinced me of an available rental and third party local involvement that I later concluded to be untrue. {$730.00} paid between two accountants {$150.00} as a pet deposit, {$80.00} applicant fee, {$500.00} for half of initial deposit and expecting a total of {$2200.00} in first month rent. XXXX XXXX provided fake phone numbers as well as names of local areas. Phone numbers include XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 93444
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Summary : Unauthorized bank transfer initiated by unknown party from Savings to Checking of {$3000.00} followed by {$3200.00} of unauthorized transactions from checking initiated by unknown persons. Both savings and checking accounts are held at JP Morgan Chase. Overview by Date : Sat XXXX XX/XX/XXXX - I checked bank account on my mobile app. Noticed immediately that there was a problem in our Chase checking account. Clicked to view the transactions and there were 7 transactions that we did not authorize and did not belong to us. On XX/XX/XXXX, there was a telephone transfer from Savings Account to Checking Account {$3000.00}. We have never made a telephone transfer. We did not make this call. Someone posed as one of us to make this transfer and somehow got into our account. Chase Bank was negligent in making sure that it was the account holder calling them. Whatever controls are supposed to be in place to make sure this doesn't happen failed. We have never shared the details of our savings account with anyone except for tax refund direct deposits. The following is a list of the fraudulent transactions that took place after the transfer : XXXX XXXX XXXX XXXX XXXX XXXX IL {$900.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL {$230.00} XXXX XXXX XXXX XXXX XXXX XXXX IL {$900.00} XXXX XXXX XXXX XXXX XXXX XXXX IL {$670.00} XXXX XXXX # XXXX XXXX IL {$490.00} XXXX XXXX XXXX XXXXXXXX XXXX IL {$75.00} We have never shopped at any of these stores. I called the phone number on the back of my Chase Debit card on that same Saturday night to report the fraud transactions and to try to make sure that this doesnt continue. I spoke to many different departments, and they could not fully help me because it was after hours. They advised me to call back on Sunday morning during normal business hours. Sunday XXXX XX/XX/XXXX : I called Chase back again and spoke to the fraud detection department. They removed all digital wallets and anything that could be on the internet with our debit card number. They also flagged the fraud charges and submitted a claim. They also canceled the current debit card, and authorized a new one be shipped to me. Then, I spoke to the Identity Theft Department. They helped me change my online user id and password for the Chase bank accounts. We also set up security questions/ safe words that need to be answered/ said whenever we call in for anything at all for Chase to continue the conversation. Monday, XX/XX/XXXX : Called Chase bank to follow up- as I have not seen the funds returned to our account, and I have not heard anything from anyone at the bank. When I called, I was not asked the security questions or the safe word that we had set up. I mentioned this to the representative, and they apologized and then asked me for the information. I questioned the representative about when I would see the funds returned to my account. They said that there is an investigation being done and Chase has until XX/XX/XXXX to make a determination, but it could happen before that. Tuesday, XX/XX/XXXX : Funds for all the fraud charges were returned to our account. Total returned was {$3200.00} Friday, XX/XX/XXXX : I logged into our bank account to view our transactions, and immediately see that there is a big problem. All of the fraud transactions that had been reversed on our account are back again- and the money was removed from our account. We were not contacted by telephone or by mail about this- the money- totaling to {$3200.00} was just removed from our account. The new transactions read as follows. Reversal : XXXX XXXX XXXX XXXX XXXX ClaimID XXXX - {$75.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - {$230.00} Reversal XXXX # XXXX XXXX IL XXXX XXXX - {$490.00} Reversal XXXX XXXX XXXX XXXX XXXX IL XXXX XXXX - {$640.00} Reversal XXXX XXXX XXXX XXXX XXXX IL XXXX XXXX - {$900.00} Reversal XXXX XXXX XXXX XXXX XXXX IL XXXX XXXX - {$900.00} We called Chase back, and they said their decision was final. We believe that Chase Bank 's poor controls were the reason the fraudsters were able to get away with this crime and that we should not be held accountable for this.
Company Response:
State: IL
Zip: 60645
Submitted Via: Web
Date Sent: 2023-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase bank put my bank accounts on deposit only status an is not giving me any information about why an when I will receive my funds left in the account. This has been since XXXX XXXX per their deposit agreement this is unacceptable please in accordance with all applicable regulations regarding this matter please contact the bank and let them contact me or provide me with written instructions to resolve this matter please I dont have any levies or liens against me or my company associated with the IRS
Company Response:
State: CA
Zip: 90047
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I took my father who has XXXX XXXX down to Florida, when we arrived at XXXX XXXX. When I went to get him and his XXXX and XXXX XXXX off the bus, I left my XXXX purse with his medications, and my drivers license, my debit card and a Chase XXXX card in the wallet, I found a police report. I also checked with Los and found the purse was never found. I provided Chace with the police report and paystubs where I was back home when the card was being used and I also provided them with proof that I had to replace my fathers medications. They still are saying I am responsible even though I found the card as lotta stolen, lost. I lost the card on XX/XX/XXXX and I returned back home to Virginia on XX/XX/XXXX the card was used. through XX/XX/XXXX after several phone calls to them they ended up issuing me another card but failed to cancel that card until I called a second time on the XXXX. and on top of that theres about {$1200.00} in charges that I can see and theyre charging me over {$3200.00} and not showing me half the charges that theyre charging me for.
Company Response:
State: VA
Zip: 23061
Submitted Via: Web
Date Sent: 2023-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was on a dating app and this person talked sweet and suggested investing to help my situation financially being a single mom with a son. He walked me through from my bank account funds through a lot of wire transfers to XXXX, XXXX, Uphold then the funds were transfer to XXXX XXXX to a fake platform called XXXX Options. I thought I could withdraw my funds anytime but when I asked for withdrawal. I was told to pay this extremely high personal income tax payment upfront before touching any of my funds. I then called XXXX and found out my account does not exist in their system. The scammer is now asking for more money or else my identity will be sold.
Company Response:
State: WA
Zip: 98632
Submitted Via: Web
Date Sent: 2023-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-02
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am writing to request an increase on my Chase XXXX credit card. I love my business credit card and the credit limit that I was started with. It has helped me scale my business. In the last year and a half since I've had this card, I unfortunately have not received a credit limit increase. My current limit is insufficient to cover my potential monthly business expenses. My payment record with Chase is perfect and I do not anticipate any difficulties in dealing with an increase in my credit limit. I have a Chase preferred personal credit with a XXXX credit limit. I am asking for an increase on my Chase XXXX from {$8000.00} to {$17000.00} to match my Chase XXXX. I have banked with chase for over 15 years and have a bank account with sufficient funds, so I am more than capable of making my monthly payments. I submitted this via CFPB because I did not receive an email back, and I did not want to request an increase over the phone or online because I wanted to explain some things on my credit report and send in documentation. There is a late payment reporting for XXXX XXXX which is inaccurate, and I am in the process of filing a lawsuit against the credit bureaus for incorrect reporting and defamation of character due to many missed opportunities. I have also paid down balances on other cards that may not be reflected. My 3-bureau credit report is attached so there is no need for a hard pull. I will also attach the cfpb report filed against the bureaus with the intent to sue. My credit profile is great, but the late payment is recent therefore it is hurting my score. I wanted to share so this would not prevent me from an increase. I am hoping to hear a favorable outcome from XXXX. Please contact me if you need any information to expedite this process. I am looking forward to your reply.
Company Response:
State: TX
Zip: 750XX
Submitted Via: Web
Date Sent: 2023-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Completely out of the blue, I received a letter from Chase stating that they are closing my checking account and credit cards due to unexpected activity. When I called to ask what caused this, they wouldnt/couldnt tell me, saying a different department had made this decision and that is final and permanent with no appeals process. I have no idea what might have happened to make them come to this decision. They had never given me any indication before that there was a problem. Ive never had any penalties and have always paid my account balance in full on my credit cards. Theres no rational reason I can think that they would spontaneously close my accounts, and its extremely frustrating that they wont tell me why. The letter was dated XX/XX/XXXX but I only received it XX/XX/2023 and they said I have until XX/XX/XXXX to withdraw all my money.
Company Response:
State: CA
Zip: 94117
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A