Date Received: 2023-07-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: 2 fraudulent cards where opened in my name. One is a chase business card and the other is a XXXX credit card.
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Chase has closed my credit card account without any specific reason. I am a practicing XXXX, in XXXX there was a case filed against me in court for fraud. At that time I had 3 chase credit card accounts which chase closed describing me as a liability without me even getting convicted. In XXXX that case was dismissed against me and did not have a negative impact on my credit score or income. In XXXX I opened a chase credit card which was then closed by chase in a month just stating the reason that previous credit cards has been closed. I have excellent credit, I make XXXX figure income and there is nothing on my record. When I called chase customer service they refused to give me any explaination.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XXXX fraudulently charged my account in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Chase has refused to properly begin an investigation despite claiming they would and the situation being described as nauseum. Today one representative refused to take my information and they did not do as promised from yesterday 's conversation wherein to dispute the fraudulent charges from XXXX Today I asked for a supervisor and the XXXX who did not understand anything after beong on hold for 30 minutes refused to do anything. Please help as no one has a clue what they are doing at Chase and it's super disturbing.
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I received a notice in the mail about a credit card application being submitted in my name and they needed more documentation. I did not submit the application. I called the credit card company and they closed out the application. I notified my police department and submitted a case report that someone was using my information to fraudulently open a credit card in my name.
Company Response:
State: CT
Zip: 060XX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: JP Morgan Chase has begun a new fraud protection program which is preventing me from ach'ing monies due to clients. On every ACH I make, I receive a call from the Fraud department asking me questions about the recipient. These are personal questions that I feel should not be asked- how long have I known the recipient? how long have they been in business? What is their business? Did they ask you to transfer monies, etc. In XXXX ACH, after the monday evening call from with the Fraud Unit approving the transaction, I received a call 3 full days later asking me the same questions and saying the ACH had not been sent. Chase held my clients monies for a week. WHY isnt the question DO I APPROVE THE TRANSACTION???!!! I have spoken with the branch - who can't help. I have spoken to the online and fraud people, and the account execs. Now, they are rejecting my ach 's out of hand with no reason. I have quite a large sum in my accounts- personal, business, mortages all with Chase. I am at my wits end. I was on hold for XXXX minutes with the first rep. She transferred to me to a second rep, who now has transferred me to a third rep. I have been instructed that they are protecting me. The second agent just transferred me to another rep who is asking me the same questions.
Company Response:
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I called chase regarding an application I submitted for an XXXX XXXX visa signature card. I got a letter stating I was denied due to an existing account ending in XXXX I explained to them that I have NEVER opened an account with chase or XXXX in the past. I was advised to call the card lending team to have the corrected and my application reprocessed I have called 7x been transferred to multiple different departments with NO resolution and it's extremely frustrating how hard is it to remove a fraudulent account that clearly isn't mine and reprocess my application. Shouldn't make a potiential customer jump through this many loop holes to get this corrected
Company Response:
State: NC
Zip: 28117
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: My identity was stolen and they tried to a business account with JPMCB. Filed police and ftc reports notified JPMCB, provided all information requested via mail to JPMCB and they will not respond nor remove it from my credit report nor give me copy of the application. Did a follow-up letter as per ftc identity theft and JPMCB ignores me. I want it off my credit report and copy of the application falsely submitted using my name to give to police to further assist with report
Company Response:
State: CA
Zip: 92392
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Chase has now resorted to using the same practices that XXXX XXXX XXXX was fined for. They are lumping deposits together in such a way that they suddenly hit your account, without any warning. They are hiding deposits. They are showing deposits as having been deposited on a certain date and then retracting them.
Company Response:
State: CA
Zip: 95060
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I bank at Chase Bank and on XX/XX/XXXX a check that was supposed to be sent to XXXX XXXX for {$250.00} was superimposed and my signature was forged by someone inside the bank and {$500.00} was taken from my account. A complaint was filed to the check forgery department on XX/XX/XXXX and on XX/XX/XXXX, XXXX a supervisor at Chase Bank stated the complaint that was filed was still being investigated and it takes at least 30 days. I would like my {$500.00} returned and no one at Chase Bank wants to assist in doing, or at least provide a conditional refund of the money until the complaint has been investigated.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: XXXX and XXXX is attempting to collect a debt from me on behalf of JP Morgan Chase. However I am a creditor in XXXX and JP Morgan Chase is in possession of my stolen property and is violating my rights by trying to collect from me. This debt is currently being disputed in bankruptcy and there in an ongoing criminal trial and net they are debtors to me and committed massive fraud, so I owe them nothing. I do not wish to speak to anyone from either company, and any attempt to contact me is inappropriate and is harassment. Resolve the matter through XXXX, which is the restructuring agency. Also, you better revoke the toxic stuff you reported to credit bureaus about me not paying my debts on time. YOU DEFAULTED ON ME! YOU DON'T PAY YOUR DEBTS ON TIME! YOU ARE HARASSING ME! STOP!
Company Response:
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A