Date Received: 2023-07-27
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: XXXX can not close CD Supposedly because of some computer glitch. This has been going on for 3 days and no resolution in site. Also, they never contact me of any updates. On the third day after repeated calls they finally put in a research report to fix the problem. Why they didn't do that 2 days ago, don't know? If I didn't repeatedly call, would they have done anything. What a terrible consumer relationship problem.
Company Response:
State: FL
Zip: 32162
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I brought my daughter in to open an account she is XXXX and we needed my father help because he banks with Chase while we were there we were trying to access his online banking due to him calling in and closing it my father suffers from XXXX XXXX and sometimes not know what he does I XXXX XXXX is his caregiver I take care of all his bills like mortgage Cabel gaslights and we need access to online to see how the bills are being paid or if they even being paid we dont even receive paper statements I try to explain this to I believe a bank manager and he refused to help us calling me a thief that I was trying to steal from my father in front of my child. I try to explain to him how my father acts and he took it upon herself to ask my dad behind my back if he wanted to unblock something my dad said no not understanding what he was axing never explain to my father anything so he gave me an attitude very nasty telling me he wasnt going to help me telling me to get out of his bank cursing at me making threatening jesters towards me told me to get the XXXX out so I told him I wasnt going nowhere until he say it nicely and I didnt trust walking past him at the door I was in fear of my life so he said now youre gon na stay in here and lock the door and walked away so I was stuck in the bank I tried to unlock the door myself and he says oh now you wan na get out and he unlock the door meantime my daughter still is in the process of learning how to bank with chase all this happened in front of my child I was devastated I was hurt I was angry and I am XXXX now I need him to be fired And I wan na be Compensated for my pain and suffering Ive never experienced anything like this in my life to be held against my will at a bank I was robbed of my spirit of my safety
Company Response:
State: GA
Zip: 30157
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I recently got a letter in the mail from Chase Bank stating that due to certain transactions I've been making with my account, they want to terminate their relationship with me. I have 13 days to close my account and find another bank. When I called the bank regarding this, they wouldn't state the exact reason why they are closing my account. I also went to a bank branch in person, and they wouldn't tell me the reason there either. I've never been involved in fraudulent activity, so I have no idea why I've received this termination. The least the bank can do is let me know why they have made this decision. I have been a Chase customer for over a decade, and this is the first time I've experienced a major issue with my account.
Company Response:
State: OR
Zip: 97405
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I recently had my irs refund deposited into my Chase account in the amount of XXXX. However, being in XXXX XXXX and my mail goes to Louisiana, I didnt have a physical card, I had the card added to my wallet on my phone to be able to make withdraws and online purchases. I do not have direct deposit set up to it, I use a different bank with my job. After the deposit hit, I started XXXX my family and friends money as well as my girlfriend. When I tried to XXXX my gf, they kept stopping the transfer forcing me to call chase and go through several security features in which I passed and they just kept transferring me. So I finally decided to have a card mailed to me in XXXX XXXX and after she stated it would take 10 days to receive my card I asked her if she could expedite it in which she had to resend another card which would arrive in 2 days for a fee. So still not being able to XXXX my gf I decided to go into the bank, make a withdrawal from my account, I provided all identification they requested and they tell me that my account had been closed by the bank for suspicious activity. That was their fault. If the calls are monitored like they say then they would know that. Every XXXX I completed was successful except the one to my girlfriend and they closed my account without me being aware until I decided to go in and get my funds., Every check that I deposited into my account was from either an attorney or the irs . I have never deposited cash into my account. Only checks from business. So now they close my account saying its restricted and when I asked if they are going to close it, then while Im here in the bank, I would like my funds in cash. They tell me they cant give me my funds and they will send me a check in 10 days. I have no outstanding balance, I dont owe anyone, and I should be able to get my cash. Ive been hung up on, transferred left and right, explaining that any unusual activity on my account is THEIR doing, not mine. All I wanted to do was send a XXXX to my girlfriend and each time I tried they kept stopping it even after I verified. I even brought her to the bank with me and had her show her identification. So I definitely feel everyone needs to know exactly how Chase treats customers. I have attached exactly how many times Ive had to call in to authorize the XXXX transaction to my girlfriend and passing the security verification via customer service rep and they kept canceling my XXXX.
Company Response:
State: LA
Zip: 71118
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: I submitted a claim to Chase through Card Benefits Service regarding the purchase protection provided by the Chase Amazon Credit Card. I lost most of my possessions in a house fire. I submitted a claim through my renter 's insurance but due to my policy limit only some items were covered. I then submitted a claim for additional items totaling about {$1800.00} NOT COVERED BY MY RENTERS INSURANCE PAYOUT through the purchase protection. After spending hours sifting through and uploading statements and receipts, they denied my claim to the extent that the coverage was " secondary '' to renters insurance. They tried to pay me {$250.00} for my deductible. ( They mailed a check to the house that burned down ). The items I submitted claims for were NOT COVERED by my renter 's insurance and therefore should qualify for reimbursement under the secondary insurance.
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My issue is with JP Morgan Chase Credit Card Services and XXXX On XX/XX/XXXX I clicked on an advertisement on XXXX for their Prime Visa Card from Chase. The webpage said, " See if you're pre-qualified with no impact to your credit score ''. So I went through the prompts, specifically and only because it wasn't going to impact my credit score. This is the page XXXX XXXX XXXX XXXX XXXXXXXXXXXX On XX/XX/XXXX I received multiple alerts from my credit monitoring services that let me know that JP Morgan Chase had taken a Hard Inquiry from XXXX XXXX XXXX. I spoke to the Credit Bureaus, and they told me they can't dispute Inquires. However, the inquiries did impact my credit score negatively. They recommended that I speak to JP Morgan Chase. I called JP Morgan at XXXX. They confirmed the action but couldn't help me that the advertisement said that. I was transferred multiple times, until being left on hold for XXXX minutes before I disconnected the call, without resolution. Given that Neither JP Morgan nor the credit reporting agencies seem to be able to help me remove this erroneous hard inquiry, I'm reaching out to the CFBP for help to resolve this matter.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2023 I was at work when I received a phone call informing me of fraudulent charges on my account. I did not authorize any charges so I agreed they were fraudulent. I was then asked to repeat the XXXX digit pin text to my phone to secure my account. I did. I almost immediately received an email saying that my debit card had been added to XXXX XXXX and XXXX XXXX accounts and the perpetrator began using it to withdraw money from an ATM. {$440.00} was stolen from my checking account ( Chase bank reimbursed these funds later ) I immediately ran across the street to the nearest Chase bank facility. Reported the fraudulent charges on my account. My funds were then switched to a new account number As I was sitting in Chase bank the perpetrator started withdrawing money from my savings account ( Im not even sure how thats possible ). A total of {$1000.00} was stolen from my savings account in multiple ATM withdrawals of {$140.00} & {$160.00} amounts. Chase bank refuses to refund my stolen money despite filing a police report and immediately reporting the fraudulent withdrawls, despite a Chase bank representative being present when the account was being hacked.
Company Response:
State: IL
Zip: 60616
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: My issue is with JP Morgan Chase Credit Card Services and Amazon.com On XX/XX/XXXX I clicked on an advertisement on amazon.com for their Prime Visa Card from Chase. The webpage said, " See if you're pre-qualified with no impact to your credit score ''. So I went through the prompts, specifically and only because it wasn't going to impact my credit score. This is the page : https : //www.amazon.comXXXX XXXX On XX/XX/XXXX I received multiple alerts from my credit monitoring services that let me know that JP Morgan Chase had taken a Hard Inquiry from XXXX XXXX XXXX. I spoke to the Credit Bureaus, and they told me they can't dispute Inquires. However, the inquiries did impact my credit score negatively. They recommended that I speak to JP Morgan Chase. I called JP Morgan at XXXX. They confirmed the action but couldn't help me that the advertisement said that. I was transferred multiple times, until being left on hold for 30 minutes before I disconnected the call, without resolution. Given that Neither JP Morgan nor the credit reporting agencies seem to be able to help me remove this erroneous hard inquiry, I'm reaching out to the CFBP for help to resolve this matter.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: I have a Chase Sapphire Preferred credit card with one of the benefit being a luggage delay insurance. The Baggage Delay benefit as outlined in the Guide to Benefits provides reimbursement for the emergency purchase of essential items, such as toiletries, clothing, and chargers for electronic devices ( limit one per device ), when [ the ] baggage is delayed while on an eligible trip. The maximum benefit is one hundred ( {$100.00} ) dollars per day up to a maximum of five ( XXXX ) days per claimant. Really very simple. My husband and I travel from XXXX XXXX via XXXX to XXXX. Two pieces of luggage were left behind in XXXX on XX/XX/XXXX. We arrived in XXXX on XX/XX/XXXX ; our bags were finally delivered to our hotel in XXXX on XX/XX/XXXX at XXXX. We left XXXX for XXXX on XX/XX/XXXX in the morning. I have filed a report with XXXX XXXX XXXX on XX/XX/XXXX more than XXXX months ago with all required information and documentation provided. Over weeks and months following the incident, I have emailed and requested status updates a total of XXXX times, called additional times only to either not hear back or be told that additional information was needed or to be told to be patient. The case was shown as pending online all along, no change of status here neither. I know others had mentioned that new requests for information or materials seem to be coming your way every few weeks or months. The last one was the request for the credit card statement listing the purchases we had to do while not having any luggage. I had first provided this statement on XX/XX/XXXX. I was asked for it again on XX/XX/XXXX. Ive resent it three times since. No reply. Also, the online status has since changed to closed. XXXX XXXX XXXX state in emails that they will review supplied documentation within XXXX business days and review correspondence within XXXX days, however that does obviously not occur. Half way through this process, I was also asked to provide a confirmation of the settlement with the airline that lost the luggage. An interesting request given that per their Guide to Benefits, this benefit is payable on an excess basis over and above any amount due from any other valid or collectible insurance or any other form of reimbursement payable by those responsible for the loss. Still, unable to argue with them, I provided that settlement confirmation from the airline on XX/XX/XXXX. Its been two months since, a total of XXXX months after the incident, and no resolution. The way card members are being treated by Card Service Benefits is utterly outrageous. On top, this is a relatively small benefit to receive in the big scheme of things, and very straightforward. Its obviously just a clear tactic to delay payment in the hope that people eventually just give up and move on.
Company Response:
State: CA
Zip: 90068
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I was a victim of a scam for a fake job offer. I provide cleaning services and was contacted and given an offer by a potential " client '' who pretended to be a realtor agent for a well-known Broker Agency. On XX/XX/23, I was sent a contract via XXXX to be signed and sent back. According to the contract, I needed to send a surety deposit payment IRS pre tax through a secure XXXX channel in order to confirm my account as legitimate for payment transfer for the services. The contract also stated this surety deposit amount was going to be refunded back to me within 2 hours following the surety process confirmation. I sent the payment, but my refund was not provided within the advised time frame. On XX/XX/23, I contacted my financial institution to report this possible scam and stop payment. I was advised the claims department was closed due to XXXX of XXXX holiday and asked me to call back the next business day. On XX/XX/23, Iat XXXX, I contacted my financial institution and was told they couldn't stop payment because the transaction was already done and the money had already been transferred via XXXX . Same day, I placed a claim for fraud/scam. I also contacted the actual broker agency who confirmed this was indeed a scam. I walked into one of Chase branch near my area to cancel my account as it was compromised and re opened a new one. I was advised a temporary refund was being placed until the investigation was finalized. A few days after, the claim was denied stating I approved/sent the money myself and the temporary refund was taken back. I opened a new claim, spoke to a manager explaining the money was sent for a job offer that resulted to be not real but a scam. I was advised a courtesy recovery may be potentially be honored under the specific circumstances specially because the person who received the money also has an account with Chase. The money was indeed transferred from Chase to Chase via XXXX. I was advised the last day for review would be XX/XX/23. Today, XX/XX/23, I contacted Chase and was advised there is nothing they can do. Even if the scammer has a chase account, they can't recover the funds and therefore my claim was once again denied. They would not even escalate it and was told to contact XXXX. No notification was received about their decision, if it wasn't because I called to find out, I would have never known. Up to this day, this scammer keeps harassing me via phone. Keeps calling with different area codes numbers. I reported the issue to IC3, DCA AND FTC.
Company Response:
State: NJ
Zip: 07652
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A