Date Received: 2023-08-02
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have an account with Chase Bank. I added my daughter as a student and created a student checking account ( She is XXXX ) and with no service fee. From last the two months, Bank started charging a service fee of {$12.00} monthly. When we contacted the Chase bank, they could not give a clear answer to why this happened. They said they will investigate and reported back in 2 business days. I am a bit concerned about the accountability and transparency of Chase bank. I want to ensure that this does not happen to other customers.
Company Response:
State: CA
Zip: 92128
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/23 while attempting to purchase items from a gas station, my phone and other personal items were stolen. My phone wadny locked at the time. The thief completed 2 transactions before I could disable to device. One for {$1.00}, followed by a second for {$1900.00} ( clearly fraud ) which emptied my account. I filed a claim with Chase bank. However the claim was denied. When I asked what specific evidence I'd need to appeal, they could not provide me with specific info. I've submitted info from XXXX as well as my Police report. They refuse to reopen my claim.
Company Response:
State: CA
Zip: 94536
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Chase has permanently banned me from being able to open an account with them again. This came after the closure of my business account. My business account ( XXXX XXXX XXXX XXXX ) during the month of XX/XX/2020 received a check from unemployment with someone elses name on it in the amount of {$710.00}. I explained I do not know the individual. I did not touch the money. My account closed with over {$6000.00} in as the balance. My money was seized by Homeland security and sent to Asset Forfeiture. This came only after several attempts to prove that the funds in the account belonged to me. I was able to prove this by stepping into a branch with a branch manager at that time. I sent over my paystubs from unemployment which should have released the hold on my funds prior to them being seized for fraudulent suspicion. This was done in XXXX of XXXX. I put in multiple claims for my money and chase forwarded me to Homeland Security. I then reached out to Chase Executive Branch in XXXX where I had created 7different Claims over the same situation and how it impacted me negatively Not only taking my Money but also Denying me access to open me an account again with Chase which I needed to receive my checks. I would like to Be able to Open a account with chase again along with getting back my money they released to Homeland security after being able to verify that those funds were indeed legit and made out for me.
Company Response:
State: CT
Zip: 06010
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I contacted Chase Bank regarding my Prime/Visa card. To begin I must have inadvertently signed up to go paperless when I applied for the card, as the lady I talked to said often happens. I made my first charge on XX/XX/2023 but I never received an email or text invoice or any communication with Chase until I received a paper notice this week with a {$29.00} late fee. We have never paid a late fee and while I should have been more careful I belief that the late fee was the result of Chase 's poorly designed website because Apparently I was not the first person to fall into this. When I called Chase 's customer service line the girl could not help me because I could not verify I worked at any of the Corporations they named or lived at any of the addresses they had. She said that a representative would contact me but I know how that works. I just want this resolve one way or the other.
Company Response:
State: NY
Zip: 141XX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am a XXXX XXXX and was in XXXX on XXXX XXXX. I departed XXXX on XX/XX/XXXX. I had fraud on my debit account for XXXX that was posted on XX/XX/XXXX. I was told by a Chase Fraud specialist that the time stamp of that withdrawal was XXXX XXXX on the XXXX of XXXX. I had arrived home on the XXXX at XXXX XXXX. My supervisor with XXXX XXXX sent a copy of my trip schedule to my bank manager ( XXXX XXXX XXXX ) He said he forwarded this information to the fraud department. My claim was denied. Requested my case be reopened. Bank manager sat on my request. Never saw anything reopen. I was told that my chip was used therefore it was valid. Obviously the chip failed or some other method of fraud was used. The banks chip, their failure to protect me. Cancelled card. Got a new one. Again had a trip to XXXX on XX/XX/XXXXXXXX XXXX XXXX and XXXX XXXX. Fraud for XXXX. Made a claim. Supervisor sent a copy of my schedule. I arrived home to XXXX on XX/XX/XXXX in the afternoon. Fraud posted on the XXXX. Bank statement shows me using my card locally in the XXXX area at the same time the fraud took place in XXXX. Again went to XXXX XXXX XXXX at my XXXX Chase bank. He acknowledged the similarities of the amounts. The way they were printed on the statements.etc. Also, that my card was being used here in Texas at the time fraud took place in XXXX XXXX.
Company Response:
State: TX
Zip: 76227
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I was buying tickets for XXXX on XXXX XXXX.. but because of where the seller was located, I needed 2 day shipping which XXXX does not support ... ..so the seller asked me if using XXXX would be okay ... .I said absolutely and he was very communictive all daywith me... we decided to use XXXX as I bank with Chase ... .at the same time that we were texting, I called my bank and asked themabout the person that I was sending the money to... they specifi cally told me that as long as they are " registered & verifi ed '' with XXXXthat it should be okay, I asked if I would be covered in case something happened, they responded yes s long as the recipient was, again " registered & verifi ed '' ... so I purchased the tickets and asked for the XXXX tracking number once he told me that my ticketshad been shipped... .then nothing ... .I tried to use the XXXX tracking number but it was not in the system... .I went to my local XXXXoffi ce and they told me that I had to call XXXX Customer Service... .I had been for two ( 2 ) hrs previous to going to XXXX inperson ... .anyway the registered person on XXXX was XXXX XXXX ( XXXX ) the amount of the transaction was {$430.00} on XX/XX/XXXX ... .I was supposed to receive the tickets today... .I did text the seller several times with no luck ... then heresponded that his daughter had been bitten by a dog & even went so far as to send me pics ( they were pretty bad ) ... .I told him thatthe tracking number wasn't working & could he please send me a copy of the XXXX receipt ... .I heard nothing until the next morning & he apologized & told me that he would be sending it to me shortly ... .I knew he already had the money, why would he stsill becommunicating? Since yesterday, no communication & his telephone mailbox can not be reached ... .I do not know what I have to do tofi le a claim and stop this person ... since this all took place he has since been blocked by XXXX XXXX... he stated that he was in XXXX, Txbut the telephone number if for XXXX ( XXXXXXXX XXXX ) the telephone number is : XXXX ... it was perfectly legitimate to think thenhe may have bought the tickets to go to XXXX living in XXXX it's close, and at some point moved to TX & could no longer use thetickets ... ..what can I do? The Sellers Name was : XXXX XXXX, XXXX ( or XXXX ), TX..
Company Response:
State: IL
Zip: 60007
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I opened a business checking account with Chase to be able to manage my freelance money since I was starting a new project with a non-profit organization. I deposited a check for $ XXXX on XXXX XXXX at a Chase branch. I was told it would take up to a week for the check to clear. I tried to log into my Chase account via the app a few days later to access my account number to set up transferring services ( XXXX XXXX ), and it said it was locked. I called and finally was told that my account would be locked due to suspicious check. They asked for a phone number to verify the check writer. I shared multiple phone numbers of the non-profit organization but none of them were 'verifiable '. I am at a loss as to what to do because the non profit does not have a business phone number and I've tried the phone numbers of those involved. I am also still unable to access my online account and any information such as the account number. I'm not sure why they need to verify the check writer 's phone number- I told them they could call and talk to the organization or the organizations bank- but they aren't willing to do that. My money is now being held and I need to pay my contractors and supplies for the exhibit.
Company Response:
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I made a payment by XXXX from my XXXX account to XXXX recipient XXXX which is a Chase account holder. XXXX confirmation number : XXXX This transaction shows completed and verified in my XXXX account. By XX/XX/XXXX the recipient received a Chase reversal of the same amount in their checking account and they claim that the money was sent back to me but this money was never reimbursed back to my XXXX account. The recipient ( The XXXX ) claims that a new payment should be made by me or they will end my services contract. I understand that on XX/XX/XXXX Chase bank had a technical glitch which duplicated all payments/deposits and reversals were made on XX/XX/XXXX on Chase account holders to amend this situation. My counterparty claims that my payment is not in their account but I have confirmation that the money didn't go back to my account. My counterparty doesnt acknowledge double postings on their account. By now the recipient has cancelled my contract and still don't know where the money that I paid on XX/XX/XXXX is. I filed a claim with XXXX under number # XXXX to track the transaction and verified where the funds are. I need to clarify where the money is.
Company Response:
State: VA
Zip: 23832
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Recently, I did an investigation on my credit report which is caused XXXX XXXX upon and found unverifiable, invalidated, inaccurate, and questionable items that your agency didn't make sure it was reporting 100 % correct. In accordance with the Fair Credit Reporting Act, everything has to be 100 % accurate on my credit report and Under 15. U.S Code 1681 e ( b ) and 15 U.S Code 1681i ( 5 ) these accounts are in violation of not reporting 100 % accurate. The credit reporting agencies stated that these accounts were properly investigated and came back as verified. However, how is this true when there are several inaccuracies showing on my report? As a consumer, I request to know all the steps your agency took to insure these items were % 100 accurate under 15. U.S.C 1681i ( 7 ) Method of verification-Description of reinvestigation procedure.
Company Response:
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was trying to sell a couch through XXXX XXXX yesterday XX/XX/2033. A scammer pretended to be a buyer and said she would send money through XXXX but then we had to send money first to XXXX to XXXX business. We received several emails from what appeared to be XXXX on what to do. We sent {$320.00} to their XXXX account and received instructions to send more money. Realized it was a scam and called bank ( chase ) who was unable to cancel transaction and we submitted a claim and they opened investigation. Investigation has been closed with no further action being taken. Also made report with XXXX but have been told money won't be recovered.
Company Response:
State: FL
Zip: 32738
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A