Date Received: 2023-08-03
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: XXXXm currently having issues with Chase and the amount of overdraft fees taken out of my account monthly ( {$650.00} ). Because Chase doesnt automatically deposit my checks and it takes some time before my funds are available. Ive called Chase and spoken to a representative numerous times. Because my account is constantly hot with overdraft fees Im unable to keep up with bringing my checking s account to a positive.
Company Response:
State: TX
Zip: 77521
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: on XX/XX/XXXX service was performed with a company called " {$49.00} any sewer and drain cleaner " .A check was issued by my office the same day the work was preformed and handed to the worker for {$300.00} made out to the above company .The check was washed and made out to XXXX XXXX for {$14000.00} .The check was put through an ATM at XXXX XXXX XXXX XXXX and chase bank allowed it to go through even though it was clearly altered .We have security on our account that should not have allowed the check to be approved without our consent .We filed a police report on XX/XX/XXXX and notified our bank immediately. We filled out the Declaration of Unauthorized Endorsement or Altered item form and sent it to chase. For 9 months i have been trying to recoup our funds with no return calls and lots of false promises. We are now in XXXX of XXXX and am still waiting for our funds to be returned.
Company Response:
State: NY
Zip: 11572
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I legally changed my name and received the certified court order granting my name change XX/XX/XXXX. Shortly thereafter I contacted Chase to update my legal name for my credit card accounts. I was told repeatedly via message and phone support that I would not be able to send them documentation online, and that I would have to wait for a letter in the mail, which I would have to sign, scan, and send back to them. They refused to send me this form digitally. After I finally received this letter and changed my name with Chase, I was reissued a replacement card for only 1 of my 3 Chase accounts, and had to ask to have the other 2 replacement cards issued. The replacement cards did not have the display name on them that I wanted, so I had to request replacement cards with the correct name yet again. One of the benefits of my Chase Sapphire Reserve credit card account is a Priority Pass membership. I was not issued a new card for this with the correct name, and had to request it on XX/XX/XXXX. I received this replacement card on XXXX, and it had an incorrect name on it that did not match my ID. I requested a new card later that day, on XXXX, with the correct name via message-based support. I received another replacement card by mail on XX/XX/XXXX, which had the same incorrect name on it. I called phone support that day, XX/XX/XXXX, and was told they would expedite a replacement card with the correct name on it. I received that card by XXXXXXXX XXXX the morning of XX/XX/XXXX, and it had the incorrect name on it yet again. I called phone support for this and was treated rudely, and was assured they would fix the issue. I also sent an email to XXXX XXXX and XXXX XXXX at Chase to try and reach an executive regarding the issue. I heard back from someone in the Executive Support office named XXXX. She reassured me on XX/XX/XXXX that I would receive a new card and she would personally make sure the name on it was correct. I received that replacement card yesterday, XXXX, and not only did it still have the incorrect name on it, but it was even more incorrect than before.
Company Response:
State: CA
Zip: 94110
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/ I sent a payment of {$2300.00} for a laptop. The laptop model was a XXXX. Instead of being shipped the laptop, I was sent an empty sealed box through USPS. When I reached out to the merchant for a refund, he blocked me. He did not give any explanations for his actions, because he purposely defrauded me and my money. I opened a chargeback claim with Chase bank. They gave me provisional credits for the past month, but they sent me a letter today notifying me that my provisional credits will be reversed on XX/XX/XXXX.
Company Response:
State: TX
Zip: 77025
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: This is a problem with Chase Bank I opened an account with Chase for my. Social Security XXXX check to come. The check arrived and it was a freeze put on my chec by. collection agency. And I was told that Social Security checks were exempt from collection agencies. and the bank refuses to gave me my check to me. The problem is also the bank even know to check is exempt, The problem is the bank even admitted that the check is exempt, but there's. still refusing to give me my check.
Company Response:
State: TX
Zip: 78229
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: JPMorgan Auto finance is attempting to collect a debt that was written off on their 1099 at a loss. They actually sold the vehicle and recouped at market value, and is still trying to collect interest payments on an account that no longer exist. Ive made several attempting via certified mail to correct the reporting to the credit agency but insist on no wrong doing. It fraudulent to attempt to continue collect on account that have been resolved.
Company Response:
State: MI
Zip: 48092
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: JPMorgan Chase bank auto finance failed to correctly update my credit report after identity theft. The account is fraudulent and I am not responsible for the debt.
Company Response:
State: MI
Zip: 48092
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023, I unknowingly lost my ATM card after using it to withdraw {$100.00} from my local Chase branch. After this happened someone seems to have HACKED my account using my ATM card and made 13 Atm withdrawals at 4 atm machines of between $ XXXX and also two E withdrawals of {$2000.00} each at two different branches within 2 minutes of each other ( XXXX ; XXXX and XXXX ). In total I lost over {$8000.00} and Chase failed to have proper safeguarding to prevent this happening at 4 ATMs and two branches within an hour or two. i did not receive an alert from Chase until that evening and it was a text notification on my app. I visited the branch manager and called Chase several times to resolve this with no success. The police came to bank when I was there but just gave me an incident report number and never filed the report. After following up several calls later Chase will not disclose results of their own investigation, will not disclose what security footage finding 's revealed, or taken accountability for their lack of fraud safeguards.
Company Response:
State: NY
Zip: 11215
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I respectfully ask your organization to consider my points, given your personal and company wide obligation to provide a fair and reasonable investigation into the complaint. The details of my complaint are shown in the attachment. I look forward to your input and would gladly cooperate to reach a fair and reasonable outcome. XXXX XXXX
Company Response:
State: CA
Zip: 95842
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I did not approve the XXXX transactions that were taken from my account via debit card, in the total amount of {$4500.00}, dated on XX/XX/2023. These transactions were taken from my account within hours, and I was never alerted by Chase. I never heard of the company that withdrawn from my account ( PP XXXX T XXXX XXXX XXXX XXXX IL and XXXX XXXX XXXX XXXX CA XXXX XXXX I was informed by the claims department that the claim is now closed, they investigated and claimed that I had approved these transactions, however I did not. They informed me there is nothing they can do to have my money returned unless I provide documentation that I did not approve these transactions, which I did provide any other information I had. I was also informed to try to contact the merchant directly, however when I research both merchants, I can not locate this business or any contacts. I feel this investigation was not properly done, as you can clearly tell this is a case of fraud. I had also mentioned that my phone was hacked, which then I had reached out to XXXX directly ( XX/XX/2023. Case # XXXX ), then on the XXXX all of these transactions occurred. This money is part of my savings and now I am not sure what to do at this point. I have been banking with Chase for close to 20 years and I am very disappointed in the way they are handling this. I was under the impression that my money was federally protected. I have opened this case with Chase XXXX additional times, both times that have rejected the claim.
Company Response:
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A