Date Received: 2023-09-05
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Despite multiple written requests, the unverified account/s listed below continue to report on my file. The late payments are inaccurate, the payments were made on time. Please update the late payment markings to show correct payment history. Update the account/s below : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 91607
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Woke up at XXXX on XX/XX/2023 receiving emails about a credit card being opened and approved in my name. This was false as I did not open a credit card. The individual was attempting to make changes with the contact info and whatnot. I am on the line with Fraud Support, but chase made it very difficult to speak to someone as you need the account information to speak to them and I did not have it.
Company Response:
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Numerous amount takin off my card that I did not authorize.
Company Response:
State: AR
Zip: 724XX
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have two accounts, one with the account number ending in XXXX associated with JPMorgan Chase & Co, and the other with the account number ending in XXXX linked to XXXX XXXX XXXX XXXX. Both of these accounts had 1099-C forms filed and accepted by the IRS on XX/XX/2023, and XX/XX/2023, respectively. I recently contacted XXXX to inform them about the IRS-accepted 1099-C forms and the resulting classification of these accounts as taxable income by the IRS. I believe it is worth noting that it may be considered irregular for a credit reporting agency to report income. During my conversation with an XXXX representative, I was informed that they can not remove these accounts without validating the accuracy of the 1099-C information with the data furnishers. Please advise on how best to proceed in resolving this matter.
Company Response:
State: AZ
Zip: 85032
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: We were charged fees for not maintaining a " daily minimum '' balance which never was part of our original agreement, they informed us that they no longer are supporting the type of account we were under and switched us over to another type of account of their choice without our permission and started charging us {$15.00} a month if at any time during the month the balance fell below a certain amount. Originally we never agreed to any such thing. We went in person to ask about it and the banker claims he switched our account over to another type of account that would lower the minimum balance to a reasonable amount but would not return any fees already accounted for. we agreed to the new account, yet the fees are still being charged on our accounts every month even though we are well above the minimum balance!
Company Response:
State: FL
Zip: 32907
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have noticed that there has been multiple unauthorized hard inquiries and other accounts that have been opened that were not made by me. I think it is unfair to feel robbed out of my own information and it be appearing on my credit report inaccurately. I have attempted to contact the companies and credit bureaus to have them removed and they said that they need a police report of some sort but I have no idea who is doing this so therefore I am un-able to file a police report.
Company Response:
State: AZ
Zip: 85249
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Hello, I am XXXX XXXX XXXX with Amazon Platform. I was looking for a distributor for specific products. I have received offering quote from this XXXX XXXX XXXX Company. before, I make any deal and purchasing goods from current supplier, I verified the company 's business legitimacy and business location and stuffs with Texas state of directory office. The supplier asked me for paying first before packaging and shipping. I deposited money into his checking account, The amount is {$3100.00}. I awaited for delivery for 2 weeks but I did not receive it. I contacted again with distributor regarding delivery, in fact He asked more money for shipping cost that we had not made deal so at the beginning. I did not move forward and agreed with distributor. and they not refunded me either. I went to my Bank and told the story what happened with me and asked them for helping to recover my money back. they said sorry for me
Company Response:
State: TX
Zip: 77081
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: We tried to file a dispute for a charge from XXXX XXXX XXXX XXXX. Included was a {$390.00} XXXX, {$160.00} worth of medication, {$25.00} examination fee, and {$120.00} senior profile XXXX. {$700.00} total. Our first appointment for XXXX and paperwork was on XX/XX/2023. We were charged before the procedure was rendered. Meaning, it was payment first then the procedure would be given possibly days afterwards. He claimed our XXXX appointment was Monday, XX/XX/2023. He called me being very unprofessional and hostile. He claimed to have called us XXXX days prior about the XXXX appointment, but he didnt. He kept referring to our appointment card, saying we missed the appointment and had to pay a {$250.00} cancellation fee. The card had no date or time. Just XXXX and that well receive a call back. After telling him to speak to me in a better tone because he was threatening me with the cancellation fee, he banned us from the vet and hung up in my face. I tried calling him again, he picked up and hung up. Called again, and my mother was able to speak to him. He said he banned us for accusing him of being rude, which he was, and admitted to their fault over the phone due to a new employee. He also said they dont make calls ( so how did you call us XXXX days ago. Pretty much, he knew I was the daughter, saw how I cried about my dog, and and thought he could talk to me however he chose because Im young. ) By this point, he said hed call us Sunday. He didnt. We only called him to catch him in a lie, and we caught multiple. So we didnt get the XXXX done. It never happened, and we have proof of the merchant admitting on the XXXX website that they can confirm that there was error on their side because a new employee didnt give us an appointment. We never agreed to reschedule any appointments with them and the alleged appointment he claims we missed was on a day where they werent open ( XXXX ). We planned to use the money for the procedure from a different vet, which we did. We also wanted an additional refund for the medication we purchased from them that our dog didnt need ( {$160.00} ). We usually get our dogs meds from XXXX XXXX or XXXX because its cheaper and more affordable. They denied us a prescription ( which is illegal ) and told us they dont work with places outside of their vet, so we had to get the medication from them. Thats against the law. We also wanted a refund for XXXX because he didnt show us any documentation showing the results of our dogs XXXX until we made a dispute. He simply told us over the phone and expected us to believe him. Vets, like medical doctors, are required to show you medical results from any procedure done. He only showed us the results during the dispute. Thats the only way we figured they mightve did XXXX. We dont put it past them to falsify documents because theyve lied to the bank, saying they did the XXXX and showed the email they sent me about the missed appointment despite admitting in the XXXX website ( because I made a complaint ) that they were at fault ( they also threatened to charge us the cancellation fee if we didnt show up despite us refusing their services after his professionalism ). Again, they denied us a written prescription, which is illegal in the United States of America. We contacted Chase we believe on XX/XX/2023 to file a dispute, and they sided with him ( despite advertising that they have the customers back in the event of disputes ). We sent them the photo of his response on the XXXX website admitting to fault and threatening to charge us, and they still sided with him. If they actually did the XXXX, they wouldve told us that our dog had a large XXXX XXXX XXXX XXXX XXXXXXXX and is suspected to have a XXXX XXXX XXXX XXXX XXXXXXXX called XXXX. On their site, it says results are given the same day. He also has a XXXX XXXX XXXX XXXX XXXXXXXX XXXX, instead of a XXXX XXXX XXXX XXXX XXXXXXXX XXXX like they claimed. We believe they told us this to push the medication on us. We were told by his current vet that those medications were never needed. We have proof that we got the procedure done at a different vet ( XXXX XXXX XXXX ) who showed his results as well as an image of the mass from the procedure. He stopped responding to us on the XXXX site and XXXX reviews because we were the only ones who mentioned getting the Attorney General involved. Ive noticed that after my review, they started to get a bunch of positive reviews thaXXXX XXXX XXXX are fake. They have more negative than positive. Its hard enough having to deal with the fact that our dog has XXXX, but having your bank who you trusted with your funds side with a business that is clearly lying ( despite proof ) when we simply wanted to know what was wrong with our dog is beyond frustrating and terrible. Chase has a history of siding with frauds, scammers, and lying business owners because they simply do not want to come out of their pockets ( despite advertising to customers that they have their back in the event of a dispute ). We plan to switch from Chase to another bank. We received XXXX decision XX/XX/2023. This complaint is for Chase XXXX XXXX XXXX XXXX XXXX. Included will be the card we were given with no date or time, our chat receipts from the XXXX site where XXXX XXXX XXXX XXXX admits to their fault ( while continuing to lie about rescheduling ) and threatening us if we dont show up for an appointment we never rescheduled, the email they sent the bank and I about a missed appointment that they confirmed was a lie, a photo of door saying nobody can come in despite their site saying customers can be with their pets during these procedures AND the email shows them saying they match with online vet pharmacies which they didnt for us, and the call log showing they called about blood work results and to threaten us with the cancellation fee. The first call was a brown conversation about alleged XXXX ( no mention of any appointments ), the second was the threat for the cancellation fee, the third was my first attempt to call back after he hung up in my face, which he did again. The last call was my mothers attempt to call and catch him in a lie. Were also including the XXXX results from our vet showing we got the procedure done by them ( along with the invoice ) instead of the accused vet, and the XXXX the accused vet sent to the bank during the dispute but never sent to us to physically see. If they actually did his XXXX, how come the XXXX didnt show up in the hematology portion of this XXXX? Its doesnt randomly show up. It also says Needs XXXX on the back. Again, this complaint is for Chase XXXX XXXX XXXX XXXX XXXX.
Company Response:
State: NY
Zip: 11237
Submitted Via: Web
Date Sent: 2023-09-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My credit card balance was XXXX, for a few monthsthen their were charges totaling over {$500.00}. None of these are my charges!!! I called Chase Bank three times beginning XXXX XXXX. Each time they told me that the disputed charges would be removed, but they were not. They did send me a new credit card, but transferred the charges tithe new card. In XXXX I sent them a lengthy email explaining the situation, but they are still telling me that my payments are late. I am at a loss as to what to do. I am a widowed XXXX citizen an am desperate for your help. Thank you
Company Response:
State: CA
Zip: 92128
Submitted Via: Web
Date Sent: 2023-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: The 1st time I noticed was my credit card online showed where someone had done a credit check to see how my credit was.i think that's what it said I've had XXXX XXXX XXXX and have XXXX XXXX.im trying to rebuild my credit and that's why I noticed it cuz it affected my credit score. But I just blew it off. Then I had an alert on my credit card online or they said that someone had accessed one of my email accounts and my information was on the black web or something like that whatever it's called. So I went in and did what it told me to do and changed my password. That was first of XXXX of this year. I just went back and look and here 's what I guess I'm trying to say XXXX credit and credit wise are showing that someone tried to get a credit card with XXXX XXXX on XX/XX/XXXX of this year I got my credit card with XXXX XXXX in XXXX but I have never made the end for it and I believe they were checking their credit as well or would be my credit. Then again XX/XX/XXXX someone tried it again with XXXX XXXX and XXXX and credit live are showing it again either checking their credit or my credit trying to get credit or trying to open up a XXXX XXXX bank account or credit card
Company Response:
State: TN
Zip: 37922
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A