Date Received: 2023-09-22
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: On XX/XX/XXXX I was out of town for work with no car and I got hungry, so I ordered food from XXXX through XXXX. Upon arrival of the food, I discovered the steak was too raw for me to eat. I was afraid I would get sick if I ate it. I tried at least 5 times to call the restaurant itself and never got through. So, I called Chase to make a claim and they gave me my money back. Yesterday ( XX/XX/XXXX ), I went to get myself something to eat at the end of the day and my card declined. When I went into my Chase account, I discovered that two months later, with no warning or anything, they decided to take all that money back out of my account, leaving me hungry and with only {$1.00} to my name when I should have had {$100.00}. I called them today and talked to the claims department and she told me there was nothing they could do because I didnt return the food. As I said, there was no way for me to because I didnt have transportation and I couldnt get a hold of them. Now I am stuck here with no way to eat and no way to earn money because the only way I was earning money was through XXXX and now I cant even afford one gallon of gas. This is not right. Not right AT ALL.
Company Response:
State: NM
Zip: 87108
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Notice of case assignments for my filing demands for consumer arbitration with XXXX. To : XXXX XXXX, XXXX, XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX. RE : your client JPMorgan Chase Bank , N.A . Reference XXXX From : XXXX XXXX. Please take notice that on XX/XX/, I filed 4 multiple 25 + page comprehensive Consumer Demands For IN-PERSON Arbitration with XXXX which have been assigned 4 separate case numbers which I will seek to be resolved in hearings with separate arbitrators. Chase was served on XX/XX/XXXX with all my 4 individual case filings and Chases other counsel has been communicating with XXXX to, among other things, pay 100 % of the filing and arbitrators fees as my consumer fees have been paid what is due. The arbitration cases relate to every one of my 4 Chase accounts, including those that I have received notice that have been assigned to you as a Debt Collector, Including your files with reference numbers XXXX. I write to you as a courtesy so you can immediately communicate with your client to avoid duplicate, wasteful, unnecessary and improper barred communications for matters NOW handled by other law firms of Chase. As you know, I have been demanding for almost a year that Chase file its claims with the XXXX pursuant to the arbitration provisions. Due to Chases failure to file its claims with XXXX, I had no other choice but to file claims myself as Claimant in 4 separate cases. I strongly suggest that you promptly recommend to your client that you proceed with your own claims in its own separate arbitration demand filings, the forum required by the arbitration clause written by Chase. I demand arbitration! I will not tolerate any frivolous attempts to litigate disputes in courts and I will automatically and permanently STAY any attempts to bypass arbitration by Chases filing court complaints. Lets Arbitrate! Sincerely XXXX XXXX
Company Response:
State: FL
Zip: 32836
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was write and check by XXXX XXXX for removal of a tree and topping of a tree boot the sum of {$1000.00} in XXXX of XXXX. I deposited the check into my chase account and they flagged the check. XXXX said they need to verify that XXXX was the issuer of the check and I t was written to me. I have chase the number that XXXX gave to me and chase said they could not verify it and so they wouldnt call it or the financial institution that she uses. Thay said that they are keeping the money till its verified. I went to XXXX XXXX and the number XXXX provided me is the number attached to her bank account. This has caused me great troubles. My water has been shut off Im behind on my rent. I have a newborn a XXXX year old and a spouse who is a stay at home mom.
Company Response:
State: MT
Zip: 590XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have credit inquires that I have no knowledge of and did not give my consent to check my credit on my credit file
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Chase will not allow me access to our account until I accept their XXXX page " Digital Services Agreement ''. I do not have the time to review a XXXX page document. I need access to our accounts- there are several business accounts tied to me, I can not just blindly " Agree '', which by the way they don't give you the option, you have to agree or you get signed out of your login. I don't know what fees they're going to try and start charging or changing... This is so not right.
Company Response:
State: MI
Zip: 49426
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 I initiated an external transfer to withdraw funds in the amount of {$1100.00} from my Chase Checking account and deposit into my XXXX Checking account, using XXXX Online Banking. On XX/XX/2023, the withdraw was posted to the Chase account and the funds were gone. On XX/XX/2023, the remainder of the funds were withdrawn from Chase and my accounts were closed ( no issues with these funds ). On XX/XX/2023, XXXX rejected the deposit as the checking account was on hold pending identification verification. On XX/XX/2023, XXXX, XXXXXXXX XXXX 's external transfer third party sent the funds back to Chase Bank. Chase confirms these funds tried to return to Chase on XX/XX/2023, but were automatically rejected due to the account being closed. It is Chase 's stance that the funds on XX/XX/2023 were then returned to XXXX Bank. XXXX XXXX has never received the funds and both banks have conducted investigations, both ultimately saying the other bank is responsible. It is XXXXXXXX XXXX XXXXs stance that the funds on XX/XX/2023, were not sent back to XXXX, but instead sent to XXXX, and it is Chase 's responsibility to recall the funds from XXXX. XXXXXXXX XXXX has contacted XXXX and confirmed all of this information, but Chase Bank has not. Chase Bank says they have exhausted all options and XXXX needs to fix the situation. The representative I am working with at XXXXXXXX XXXX and I have requested to be assigned a specific case manager at Chase with whom XXXXXXXX XXXX can communicate with directly rather than having to go through general customer service lines, similar to what XXXX XXXX has done to handle this situation. But, Chase Bank will not assign a specific point of contact to work with to help get this resolved. There have been multiple interactions with customer service and bankers at a local branch in XXXX, Colorado, up to today, XX/XX/2023 and there is no resolution at this point in time.
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: Yesterday, I was trying to XXXX money from my checking account to my son in Ohio. The online banking at Chase would not allow me to do so, thinking it was a fraudulent transaction and freezing my account. After numerous unsuccessful attempts to resolve the problem over the phone, I went into the local branch, identified myself to the representative, and asked for her help. She, XXXX XXXX, tried to assist me, but after several failed attempts ; she called someone to ask for further assistance! I forgot to get the name and # of the lady she spoke with, but was assured that she would resolve the problem. We were told that it would take a half hour or slightly more for everything to process. By then, it was XXXX and I had been trying steadily to get this sent since XXXX. XXXX suggested that I go home and try again at XXXX. She said she would be available untill XXXX if I still had problems! After trying again at XXXX, failing and being locked out again, I tried to call XXXX 4xs and was unable to get through! I tried to logon to my Chase account again this XXXX. Still locked out, XXXX is off work today, XXXX said he would have someone call ( XXXX ), but nobody has called!
Company Response:
State: FL
Zip: 33764
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Chase has closed my Credit Card Account and can not open another account with them in the future. The letter said this was due to unexpected activity on this account or another chase account. This was my only Account with Chase and I only used it for Amazon.com purchases as that was why I got this card about 6+ years ago. I always paid my bill in full every month and did not have missing payments. I called Chase to find out what happened few times and they would not give me an answer on why it was shut down and nothing could be done. I tried to ask for a phone number, I could call to find out, but they said they can't.
Company Response:
State: IN
Zip: 47362
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL, XXXX XXXX XXXX XXXX Reporting Unauthorized Credit Inquiry To whom this XXXX concern, I am writing to request the removal of unauthorized credit inquiries on my XXXX credit report. My latest credit report shows credit inquiries that I did not authorize. I am writing to dispute the following inquiries and ask for their removal from my credit report. COMPANY DATE CREDIT BUREAU XXXX XXXX XX/XX/XXXX XXXXXXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX JPMCB CARD XX/XX/XXXX XXXX JPMCB CARD XX/XX/XXXX XXXX JPMCB CARD XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX Please have these unapproved inquiries removed from my credit report within 30 days, as it is harming my ability to obtain new credit. I would appreciate a copy of my credit report once this issue is resolved. Thank you for your assistance. Sincerely, XXXX XXXX.
Company Response:
State: FL
Zip: 33178
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I Had noticed unauthorized XXXX transfer going out of my Chase account. But due to work, the time frame i get off and the fact i had to go directly to chase rather then call i had to delay my visit. I even asked if i could block or stop any XXXX and was told i couldn't and i would have to come in. After reviewing my account, i had multiple XXXX transactions that i did not make, They occurred right after i got paid, within hours i believe, since on my paydays i would wake up and my money was already gone. They were all made to a XXXX who i 100 % do not know. i will include the letter that chase responded with after i filed my claim. It includes all the dates of transactions to XXXX. It is obvious that i wasn't the one sending out all this cash right after getting paid, even the most recent one on XX/XX/XXXX left my account in the negatives by around {$300.00}. The reason they said they couldn't help me was because every transaction was made from my device, which i will state clearly that i did not authorize any transactions to XXXX, and that they couldn't prove it was fraud.I believe my phone was hacked or something happened that allowed someone to get into my account, which i have now done a full factory reset to fully wipe everything on it.
Company Response:
State: NV
Zip: 89512
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A