Date Received: 2023-10-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was charged {$140.00} from a vendor named XXXX. However, I never authorized that transaction. I called Chase to refund the amount and they have since refused.
Company Response:
State: WA
Zip: 98178
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made a purchase of {$2200.00} from XXXX XXXX on XX/XX/2022. I used my Chase XXXX to make the purchase. There were a lot of problems with the order ( damaged item, late arrival, etc. ) and after not making any progress with XXXX XXXX, I decided to resort to my credit card company for consumer protection and disputed {$1000.00} of the amount. I submitted to Chase all of the documentation regarding the order and explained what had happened. After they investigated, I received a letter from Chase stating " that we are pleased to tell you that your dispute has been resolved '' and that I would see a credit of the {$1000.00} within one to two billing cycles. The date of that letter from Chase is XX/XX/2022. I waited for the one to two billing cycles and did not see the credit applied to my account. I reached out to Chase and was told that the credit would be coming. I have been waiting ever since, there has been no credit, and every time I contacted Chase online, I would get a generic response saying that the credit would be applied. I finally called into Chase this past XXXX ( one year later ) and was told that they would NOT be giving me the credit. They are playing with words and tricking consumers, this dishonesty must stop. I have written proof from Chase saying that the dispute has been resolved in my favor and to wait for the credit, and then they turn around and say that the letter doesn't specify who is giving the credit
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I deposited {$2000.00} ( 20 bills of {$100.00} each ) into the Chase Bank ATM located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( address : XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX ). However, an error occurred on the ATM screen, and the ATM did not recognize the money I deposited. When I checked my account, I found that the {$2000.00} was not deposited. I immediately called the Customer Service center using the phone number listed on the receipt. The customer service representative verified the Term ID and sequence number on the receipt and assured me that the investigation would be completed by XX/XX/XXXX, and the {$2000.00} would be deposited. However, I did not receive any contact until XX/XX/XXXX. On XX/XX/XXXX, I called the Customer Service center to inquire about the status of my claim. The representative informed me that the investigation was still pending and would take more than 10 business days to complete. As of now, I have not received any credit or refund from Chase. I hope my issue can be resolved promptly.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My {$5400.00} XXXX rent check was stolen from the mail and fraudulently cashed with XXXX XXXX XXXXXXXX. On XX/XX/XXXX I filed a fraud affidavit with chase and was told it would take XXXX days to resolve the issue. It has now been almost 150 days and I still do not have my money back in my account. I was told that XXXX XXXX XXXXXXXX had finished their investigation and that they had mailed me a cashiers check on XX/XX/20. I didn't receive the check so I called chase again and they said the cashiers check was being sent to them and they would deposit it in to my account. I called again today, XXXX, and now I am being told again that the check was sent to me. It has been over XXXX weeks since the check was supposedly mailed by XXXX XXXX XXXXXXXX, and I do not have the check and Chase does not have the check. Chase does not seem to have any solutions to finding the missing cashiers check. I have waited almost 5 months and I still don't have my money back. Meanwhile the bank is earning interest on my money every day that they keep the funds from me. There must be some sort of law that protects me. I would like my {$5400.00} to be returned to me immediately. Chase has no financial incentive to find this missing cashiers check since they won't return my funds and they don't care how long I have to wait for it. The Case number with Chase is XXXX and the case number with Bank XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 91325
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was given an a car rental estimate for {$370.00} for XXXX. XXXX was not transparent and forthcoming with its undocumented fees and taxes. I was charged {$440.00} ( an excess of {$71.00} ) due to undocumented fees. It is my believe that XXXX does this to quote users lower than advertised car prices, then to levy undocumented fees and taxes to its users. Chase would not dispute this overcharge.
Company Response:
State: CA
Zip: 92620
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I activated a credit card offer with my Freedom Flex card from JP Morgan Chase and never received the advertised credit. I followed all instruction, activated the offer beforehand, and made a significant purchase believing I'd receive credit back. The exact language of the offer was that purchases made with this merchant would receive 10 % back as credit to my account balance, up to XXXX dollars. From my purchase, I should have received {$33.00} back as my purchase was for XXXX. I've been on and off the phone almost every other week since mid XXXX and it is now XXXX. Chase has refused to provide me the credit and hasn't honored their promises to follow up via phone call or even come to any resolution at this point. At first, they asked for a receipt and screenshots of the offer. I provided them this information and then their story changed to " we can't see offer details at all on our side ''. If they can't see these offers, why are sending them to customers and then not honoring them. Transaction Date : XX/XX/XXXX ; Posted : XX/XX/XXXX Phone Calls ( XXXX have missed a few in XXXX ) XXXX ( roughly ) : First attempt and they told me to wait XXXX business days XX/XX/XXXX or XX/XX/XXXX : I called and they told me they would fix it. XXXX : Received a letter saying no. I called back and they told me it was submitted wrong on their end. XXXX : I called again and a representative told me all previous representatives had filed everything incorrectly and would create a new case on my behalf and to give them XXXX business days. I was told I'd receive a call back. XXXX : After no updates, I called in. The representative told me they would need proof of the offer. They told me to send it in via secure message which I did following the phone call as I'd screenshotted it and also supplied the receipt. XXXX : I received an email saying they couldn't complete the request. I once again called in, and had the rep link the secure message to my case. They told me XXXX business days and they would call me & send a letter. XX/XX/XXXX : I called again after no updates following XXXX business days. I was told the case was denied, but they would reopen it again. The rep assured me I would get a personal phone call within XXXX business days. XXXX : After still no response, I called Chase today. The rep told me the case is still pending on their end, and nobody has looked at it yet. He also stated it's the same team that denied it earlier that was to look at it.
Company Response:
State: CA
Zip: 94066
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In XXXX, I had opened an item not as described dispute for about $ XXXX with Chase Bank for XXXX XXXX that I received a broken XXXX, instead of the XXXX working XXXX I had ordered. I had already returned these items prior to the dispute so I had been asked to provide return tracking number which I did. It is now XXXX. I hadn't received any additional correspondence asking for any additional information regarding the dispute, and randomly I got a debt letter asking for the amount that I had opened the dispute for out of nowhere. I paid the debt and had asked why this debt was in my name. It was because I lost the dispute WITHOUT ANY NOTICE WHATSOEVER. I contacted Chase, paid the debt and asked to reassert this claim because it was wrongly declined. They refused to reassert the claim. I couldn't believe it. I just lost $ XXXX from a bank that did not want to help me regarding this dispute. I asked for the reasons why it was denied. It was due to no evidence of correspondence from the seller asking me to return the item ( which I had!!! But was never asked for!! ) and because the seller said they didn't receive the return ( which the SELLER DID CONFIRM! AND I HAVE A RECEIPT FROM THE POST OFFICE SHOWING THAT TOO! THATS WHY I OPENED THIS DISPUTE! ) so I was asked to fax evidence of those things. I sent a police report, pictures of my item, the return tracking, return receipt, a notarized post office letter saying it was delivered to the business 's address, and all the correspondence in between of them saying they received it. And now nobody wants to help me. I'm getting disrespected over the phone, hung up on, called names, because I trusted Chase to get my money back for me for an open and close dispute. They have my money. And they have my items now too. I filed reports that are illegal to lie on. Why don't I get a refund? Or at least something? Not get a debt collector notice in the mail out of nowhere.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This complain for my small business account : XXXX XXXX XXXX, XXXX XXXX XXXX and XXXX ID were compromised and my checking account was accessed. Someone transferred {$5000.00} out of my account via XXXX without my authorization. I have emails confirming that hack/theft through XXXX. Seeking assistance in getting my stolen money back.
Company Response:
State: FL
Zip: 33009
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/ someone used my information to apply for a credit card with JP Morgan and Chase. I disputed that inquiry through XXXX XXXX. To this day it is still showing on my XXXX report, which of course has a lower score than it should due to this. I have never applied for nor had any interest in a credit card.
Company Response:
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I declare under penalty of perjury ( under the laws of the united states, if executed outside of the united states ) that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am permitted by FEDERAL and STATE LAW to file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDERAL CRIMINAL VIOLATION punishable under 18 USC 1001. Additionally, these misstatements are punishable as perjury under 18 usc 1621. This collection found within my credit report are not related to any transaction that I made. I am alleging that a person or company -without my authorization- used my personal identifying information to apply for goods, services or money and was successful in creating some accounts. All is being investigated by the FTC
Company Response:
State: MI
Zip: 48227
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A