Date Received: 2023-10-24
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I deposited a check of {$3400.00} into my chase account on XX/XX/23 but then suspended my account on XX/XX/23. XXXX did this without notifying me or trying to resolve it. Now my check is still on hold in my closed account and I cant get it because chase cant verify the maker of the check even though all the information is on the check. I even gave them other numbers associated with the company but none of the numbers register in chases system. I was also trying to inform chase that the check is under my maiden name and I have documentation to prove that. They were very rude on the phone and refused to help. Made me feel like a criminal. Its XX/XX/23, over a month and XXXX is still holding it. I need help please.
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I remotely deposited a check from XXXX ( XXXX ) to my checking account at the XXXX WV location. I was told it wouldn't clear until the XXXX. I was told the check cleared on the XXXX. On the XXXX I tried to pay a bill and the payment was denied. I was told the account was restricted because i had to prove the check was meant for me. The fraud department was involved in this. I had an in-bank meeting on the XXXX. It was very unpleasant. I was told if I closed the account I would receive a check from the bank in 5 to 7 business days. Nothing like that has happened. I have since contacted all Chase numbers i could find and also XXXX. XXXX sent me a letter describing my account and the delivery of the check to my address. They enclosed a copy of the front and back of the check with my signature and deposit information. The date on the copy shows the check cleared on XX/XX/XXXX.
Company Response:
State: WV
Zip: 260XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Problems at the end of the loan or lease
Subissue: Termination fees or other problem when ending the lease early
Consumer Complaint: Extended the vehicle lease account without consent or without my autorization. Even after that, no intimation was given until I happen to login online account and was surprised to see the lease was extended.
Company Response:
State: PA
Zip: 19382
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I was a XXXX XXXX and went on job training. Then my boss tell me to stay home and other team from work told me not to pay me. Later one, I have to face bill which I can not and face another stress with job search. Then I have to face closing down with no reason. It was happen with chase account. Same happen to my other personal account because fraud with someone access online or did something over my account. I got bill from XXXX and try find a job. A job reduce my hour and determination. I got kick out the home. My bank chase has to force to face down. I can not have job which pay more. Chase bank force me saying i can not being customer with them. A fraud team again me without listing all complain. My network got hacked as well too. The report I had and rejected. It was so weried. My home got fraud and bank as well. I hear someone tired to close down my chase bank. I tired to run away from home. My home got fraud by someone walk in to home.
Company Response:
State: CA
Zip: 946XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX while in XXXX, XXXX, my family and I rode in a XXXX as a taxi ride. When we arrived, I was told that the fare was XXXX euros. The driver took my card, tapped it, and stated it didnt work. He showed me a failed screen and asked for another card. I did not have another one, and thus he argued with me but took cash from me and drove away quickly and angrily. I was not provided any receipt. I then logged into my Chase credit card account to see why it was declined. Thats when I saw a charge of {$3200.00}. I immediately called chase to alert them of the fraudulent charge and they did a chargeback. After about a month, they recharged me saying the merchant provided proof of the purchase. I re-disputed the claim to no avail because I do not have a receipt to prove I was incorrectly charged, as there is no way for me to get that receipt. A charge of {$3200.00} is extremely out of character based on my buying history while I was abroad, and they did not think it was suspicious for a {$3200.00} taxi ride and prevent it from going through. Chase bank is extremely dangerous to consumers if something happens to them and I strongly advise everyone to stay away from them at all costs. This is after having my card account hacked 3 times previously and then actually sending new cards out to unauthorized users.
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: ank you for finally sending the overpayment from Chase Auto Finance. Maybe you are finally getting things right for us. These accounts are still appearing and I'm still getting calls galore and emails or passed-due Still violating all the rules unbelievable From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX PM To : Chase XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Chase /CFPB, Supreme Court, XXXX XXXX XXXX I appreciate your message, but you say it is my fault because I keep submitting new information. This is incorrect as the entire file was sent over a year ago, and I believe it was originally resolved in full and then back to being partially resolved. I have only continued to submit the information repeatedly because it keeps going back and forth. I don't like to be the one to be blamed for this fiasco. I would like to have this resolved. Regardless, at this point, you all have violated so many regulations on this. I have emails that go back documented last year ; before that, I don't know if I can bring up evidence of contacting you for help, and nothing is done, but I will research it further and see. These text message threads and phone calls were sent to you and sent to the consumer site reporting the phishing calls I believe they are referenced as. We have the report sent with the information. These all date back to last year. It has well been passed the allowable times to resolve, and all documents, reports, threads, and information were sent and documented last year. These accounts must be resolved today and removed and updated from our credit files. Thank you XXXX and XXXX XXXX From : XXXX XXXX XXXX Sent : Monday, XX/XX/XXXX XXXX PM To : Chase XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Chase /CFPB, Supreme Court, XXXX XXXX From : XXXX XXXX XXXX XXXX : XXXX XXXX XX/XX/XXXX XXXX XXXX To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Chase /CFPB, Supreme Court, XXXX XXXX I received the attached letter which again makes no sense whatsoever. I see this account is still not handled. I have gone round and round with you for years on this account and this is very wrong. I still have the original letter you sent advising you researched this account and found it does not belong to me and now you are changing your mind again? This has gone back and forth so many times. We never authorized the payments from an account ending in XXXX and the account was made and accessed by the person who opened and accessed this account. The hospital and doctor records we sent you confirmed we had no way to open an account in XX/XX/XXXX as we were incapacitated and hospitalized for the entire period of XXXX XXXX XXXX. You are harassing and violating many laws and regulations against a XXXX military family. This is very wrong and the effort you put into helping me is awful. I have tried time and time again to get help from your offices. XXXX and XXXX XXXX From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX XXXX To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX Subject : Re : Message from Chase Executive Office there should be a huge refund coming back to me for all the overpayments and charges not belonging to me. we were already told this was handled more than once and then sent multiple letters advising you removed it from our credit record and we are not responsible and then you continue this and it's not handled. This case needs to be closed in full and handled. From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX XXXX To : Chase CreditCardExecutiveOffice XXXX ; XXXX XXXX Subject : Fw : Message from Chase Executive Office Still receiving and getting phone calls this is not right This should be fixed and handled by now. From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX AM To : Chase CreditCardExecutiveOffice XXXX Subject : Re : Message from Chase XXXX XXXX XXXX XXXX XXXX for getting back to me XXXX hoping you will be the final one to close this out and resolve this in full. Im still getting calls an emails stating payments due and passed due. This is incorrect. From : Chase CreditCardExecutiveOffice XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : Message from Chase Executive Office Dear XXXX XXXX XXXX Im writing to let you know I am still researching your concern. I will contact you once it is complete. If you have questions in the meantime, I can be reached at XXXX, extension XXXX. XXXX relay calls are accepted. I am available Monday through Friday from XXXX a.m. to XXXX XXXX XXXXXXXX XXXX. Thank you for your patience. Sincerely, XXXX Chase Credit Card Executive Office XXXX XXXX Fax ; its free from any Chase branch Chase.com Reference Number : XXXX This message is confidential and subject to terms at : https : //www.jpmorgan.com/emaildisclaimer including on confidential, privileged or legal entity information, malicious content and monitoring of electronic messages. If you are not the intended recipient, please delete this message and notify the sender immediately. Any unauthorized use is strictly prohibited.
Company Response:
State: CA
Zip: 93065
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: ank you for finally sending the overpayment from Chase Auto Finance. Maybe you are finally getting things right for us. These accounts are still appearing and I'm still getting calls galore and emails or passed-due Still violating all the rules unbelievable From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX XXXX To : Chase XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Chase /CFPB, Supreme Court, XXXX XXXX XXXX I appreciate your message, but you say it is my fault because I keep submitting new information. This is incorrect as the entire file was sent over a year ago, and I believe it was originally resolved in full and then back to being partially resolved. I have only continued to submit the information repeatedly because it keeps going back and forth. I don't like to be the one to be blamed for this fiasco. I would like to have this resolved. Regardless, at this point, you all have violated so many regulations on this. I have emails that go back documented last year ; before that, I don't know if I can bring up evidence of contacting you for help, and nothing is done, but I will research it further and see. These text message threads and phone calls were sent to you and sent to the consumer site reporting the phishing calls I believe they are referenced as. We have the report sent with the information. These all date back to last year. It has well been passed the allowable times to resolve, and all documents, reports, threads, and information were sent and documented last year. These accounts must be resolved today and removed and updated from our credit files. Thank you XXXX and XXXX XXXX From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX XXXX To : Chase XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Chase /CFPB, Supreme Court, XXXX XXXX From : XXXX XXXX XXXX XXXX : XXXX XXXX XX/XX/XXXX XXXX XXXX To : Chase XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX ; XXXX XXXX Subject : Re : Fraud Violations Chase /CFPB, Supreme Court, XXXX XXXX I received the attached letter which again makes no sense whatsoever. I see this account is still not handled. I have gone round and round with you for years on this account and this is very wrong. I still have the original letter you sent advising you researched this account and found it does not belong to me and now you are changing your mind again? This has gone back and forth so many times. We never authorized the payments from an account ending in XXXX and the account was made and accessed by the person who opened and accessed this account. The hospital and doctor records we sent you confirmed we had no way to open an account in XX/XX/XXXX as we were incapacitated and hospitalized for the entire period of XXXX XXXX XXXX You are harassing and violating many laws and regulations against a XXXX military family. This is very wrong and the effort you put into helping me is awful. I have tried time and time again to get help from your offices. XXXX and XXXX XXXX From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX XXXX To : Chase XXXX XXXX ; XXXX XXXX Subject : Re : Message from Chase Executive Office there should be a huge refund coming back to me for all the overpayments and charges not belonging to me. we were already told this was handled more than once and then sent multiple letters advising you removed it from our credit record and we are not responsible and then you continue this and it's not handled. This case needs to be closed in full and handled. From : XXXX XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX XXXX To : Chase XXXX XXXX ; XXXX XXXX Subject : XXXX : Message from Chase Executive Office Still receiving and getting phone calls this is not right This should be fixed and handled by now. From : XXXX XXXX XXXX Sent : Thursday, XX/XX/XXXX XXXX XXXX To : Chase XXXX XXXX Subject : Re : Message from Chase XXXX XXXX XXXX XXXX XXXX for getting back to me Im hoping you will be the final one to close this out and resolve this in full. Im still getting calls an emails stating payments due and passed due. This is incorrect. From : Chase XXXX XXXX Sent : XXXX, XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : Message from Chase XXXX XXXX Dear XXXX XXXX XXXX Im writing to let you know I am still researching your concern. I will contact you once it is complete. If you have questions in the meantime, I can be reached at XXXX, extension XXXX. Operator relay calls are accepted. I am available XXXX through XXXX from XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX. Thank you for your patience. Sincerely, XXXX Chase Credit Card Executive Office XXXX XXXX Fax ; its free from any Chase branch Chase.com Reference Number : XXXX This message is confidential and subject to terms at : https : //www.jpmorgan.com/emaildisclaimer including on confidential, privileged or legal entity information, malicious content and monitoring of electronic messages. If you are not the intended recipient, please delete this message and notify the sender immediately. Any unauthorized use is strictly prohibited.
Company Response:
State: CA
Zip: 93065
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I received a call from on XX/XX/19, the person was claiming to be from JP Morgan Chase bank fraud department. I ask them to identify themselves they sent me a link to confirm I am speaking with a chase representative, they also we over the last XXXX transactions and the merchants. She then went on to say the reason for the call was because someone attempted to use my debit card ending in ... .at a XXXX. I said how I am in possession the card. She said not sure we just need to order you another card. She said will take XXXX business days, but with a charge of {$5.00} I can get it in 3 days. I told her yes I want that option. Then on XXXX I believe it was the same person called said they need XXXX to set up fraud alerts so this doesn't happen again., Then while on the phone with her I get notification pop up do you authorize {$6300.00} withdrawal. I screamed and told her what is this what is going on then call drop. I checked my online, and exact funds were taken out. I rushed to the nearest Chase branch which is my locate branch in XXXX FL it is on XXXX and XXXX, XXXX XXXX XXXX. I spoke with representative banker XXXX XXXX, who confirmed that I have been scammed. A debit card was active and sent to XXXX, FL. I had to open a compromised new checking account. I do not even know anyone that lives in that area. I begin to cry hectically. I filed a claim, and a police report and it is being looked into, I had to give my employers the new checking account to update. Now, I am broke, maybe put out my apartment, my entire paycheck gone. I am single mom no government assistance trying to feed my child.
Company Response:
State: FL
Zip: 32809
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My credit report is still showing late payments on XXXX XXXX XXXX XXXX XXXX. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact me or a customer service representative.
Company Response:
State: NY
Zip: 11570
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase Bank closed my accounts without warning or explanation. Then when I went to get my funds they have refused to release them to me. Basically theft!
Company Response:
State: WA
Zip: 98682
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A