JPMORGAN CHASE & CO.


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"Products" offered by JPMORGAN CHASE & CO. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Debt or credit management - Student loan debt relief
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Tax refund anticipation loan or check
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - Electronic Benefit Transfer / EBT card
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 8201438

Date Received: 2024-01-22

Issue: Problem caused by your funds being low

Subissue: Bounced checks or returned payments

Consumer Complaint: I filed a chargeback on XX/XX/XXXX for an online transfer I know I never did. So Chase got back to me and said that they will re take the payment of {$1200.00}. They issued me a temp credit of that amount I was thinking they where refunding me for the money but they didnt and so they dipped me in the red by {$1200.00} on XX/XX/XXXX. I have my XXXX payment coming in XXXX I will not have hardly anything to pay for rent or food, gas lights etc for XXXX. I am a XXXX individual and need that money. Not for Chase to take it back.

Company Response:

State: MI

Zip: 48186

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8201226

Date Received: 2024-01-22

Issue: Managing an account

Subissue: Cashing a check

Consumer Complaint: Chase Bank I deposited a check into my account. The check went thru there standard hold time and clears. Chase then put a hold on my account froze it proceeded to close the account and told me they could hold my money up to 10 years before they have to send it to the state. XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX

Company Response:

State: NV

Zip: 89104

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8201179

Date Received: 2024-01-22

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: XXXX : We have hundreds and hundreds of transactions that are not ours. When we originally opened the complaint, explained everything, and had them validate with Amazon, Chase did a charge back against amazon for XXXX XXXXXXXX worth of charges. XXXX of those charges were actually legitimate and we resolved that quickly with Amazon and Chase. This proves all those amazon charges were fraud. However, weeks went by as Chase " reviewed '' the issue and they instead worked with Amazon and then refunded money to the fraudsters accounts and now have a positive balance on our account ( we owe them for the fraud ). Chase has turned this into a complete mess and refuses to help fix it. They've even accused us of committing fraud which is beyond belief. ========================== Longer account We had XXXX primary credit card that we have always paid off monthly. We buy most of our household goods through Amazon and both my husband and I have separate amazon accounts but a joint household with my husband 's account as the primary. We never really checked amazon charges on our statements because we assumed anything we didn't recognize was bought by the other person. We got a new credit card this summer with a better offer and switched our Amazon accts to the new card ( new company ). When we went to pay off what we thought was the last few small recurring items we had been slow to switch on our old credit card ( XXXX pass etc ), we found over XXXX XXXXXXXX of fraudulent charges from Amazon. We had not used that credit card on Amazon for 2 months at this point. We called our credit card company ( Chase ) and Amazon. Amazon confirmed the charges were not on either of our accounts. We then looked further back and realized that there were fraudulent charges going back for 2 years that had all been small purchases ( {$10.00}, {$40.00}, etc. ) but it escalated considerably this summer. We hadn't noticed the small charges, although we did feel like money was tighter than it should have been. The credit card company initially reversed all the fraudulent charges, but then they came back and denied the fraud claim. We've been back and forth with both Amazon and Chase. Amazon informed us that there were a total of XXXX accts with that credit card - only XXXX of which were connected to me/my husband and the other XXXX were attached to different addresses/emails/phone numbers but used my husband 's name. Chase asked us to supply documentation of all valid charges which we did ( downloaded directly from amazon ) along with screenshots of Amazon confirming the charges didn't come from our accounts and the phone calls with Amazon confirming this. Chase is still denying our fraud claims and is expecting us to pay thousands that we didn't charge or receive any goods for. We are wondering what our options are. Uploaded Files : The " List of XXXX XXXX XXXX ( XXXX XXXX ) '' file is the charges we could positively identify as fraudulent, its as good as we could get with the terrible data alignment we could get between the XXXX companies. Ideally we could see what Amazon account each Amazon Transaction ID is aligned with so we could more easily see which ones were on our XXXX accounts and which were not. To date, neither company is willing to help with that. Both can see that information they've said.

Company Response:

State: CO

Zip: 80016

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8201148

Date Received: 2024-01-22

Issue: Problem with a purchase shown on your statement

Subissue: Overcharged for something you did purchase with the card

Consumer Complaint: JP Morgan Chase Headquarters XXXX XXXX XXXX. XXXX XXXX NY XXXX Dear sir, I have had the transaction with XXXX vending machine at XXXX XXXX XXXXXXXX XXXX to get a XXXX of {$10.00}. Since I had an issue with this vending machine, which procedure was written on another printout, it ended up that you charged me {$10.00} twice. Even though I tried the transaction to refill my XXXX XXXX twice, I succeeded only once ; therefore, I should be charged only once. So please refund {$10.00}. Also, I found out your company refunded {$10.00} for XXXX XXXX in question for 5 times. But I am not sure XXXX XXXX for XX/XX/XXXX of XXXX even though I am not sure the price, if there was any charge for this game. It might have been free, or my son wanted to play this game so much and I paid for that. Anyway, I am not sure why the refund of XXXX on XX/XX/XXXX of XXXX was made ; even though he had used quite a long time until about high school. Sincerely,

Company Response:

State: NJ

Zip: 076XX

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8199966

Date Received: 2024-01-23

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: Complaint about an unauthorized transaction My name is XXXX XXXX and I hold a business account named XXXX XXXX XXXX XXXX in CHASE bank ; it is a restaurant business account. I am writing this to bring to your concern that transactions by Logoconcave.com were unauthorized. Logoconcave.com have scammed me, I only authorized them to charge {$2000.00} to build my restaurants website, unfortunately they hacked and connected my website to adult sites that caused a lot of trouble and ruined my restaurants reputation! They also hacked my personal email, they disappeared after that. I had to shut down the restaurants website and pay a lot to build a new one. I reported the case to the police department located at XXXX XXXX XXXX XXXX. XXXX XXXX, CA XXXX. The case number is XXXX and XXXX XXXX XXXX is taking care of this issue. I previously disputed the charges but logoconcave.com provided fake documents to CHASE that I authorized them to take {$26000.00} from the restaurants account, which I didnt. I had to change my credit card and get a new one. By a written request I asked CHASE bank to dispute all payments from my bank account to Logoconcave.com, but since XX/XX/2023 over XXXX times I have gone to the bank or called their customer service but no one takes this problem seriously. The CHASE case number is XXXX XXXX the dispute department.

Company Response:

State: CA

Zip: 91361

Submitted Via: Web

Date Sent: 2024-01-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8199453

Date Received: 2024-01-22

Issue: Other features, terms, or problems

Subissue: Other problem

Consumer Complaint: I used to share a Chase checking bank account with my ex girlfriend. The account apparently subsequently closed without my knowledge due to an extended overdraft sometime in XXXX. In XX/XX/XXXX I walked into a Chase branch in XXXX XXXX XXXX to open my own personal checking account. The account was open. However, I was never able to gain access to online banking as the representative at the branch said it seems to be a technical issue and he will make sure its fixed and contact me to grant me access. I was mailed my debit card and account documents on XX/XX/XXXX. During the account opening, I was also approved for a Chase Freedom credit card. On XX/XX/XXXX, Chase sent a subsequent email to tell me the newly opened account was restricted to protect against potential fraud and that the account may close soon. I called several times and they were never able to disclose why and said it was at their discretion. On the other hand, they never closed the credit card and it remains active 6 months later. Though I wasnt allowed to maintain a checking account with them, they found it okay for me to hold a credit card. The worst inconvenience is that I am not even allowed online banking for my credit card to this day. I have accumulated rewards points that I can never use. Every payment I have to make on my card has to either be done inside a branch or at an ATM since I have no online access.

Company Response:

State: NY

Zip: 116XX

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8199451

Date Received: 2024-01-22

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: On XX/XX/year>, I was charged {$1200.00} by XXXX XXXX XXXX for a ticket from XXXX to XXXX. The flight departed XXXX XXXX XXXX XXXX at XXXX XXXX with the gate shutting around 30 minutes prior per usual. The ticket was not issued until, XXXX XXXX XXXX time, which is XXXX XXXX CST. Which is AFTER the plane departed. We ( XXXX and I ) contacted the travel agency immediately and was told they would not issue a refund as this was an airline concern. We then contacted the airline ( XXXX XXXX # XXXX ) and was told that it was a travel agency issue and they refused to give me a refund as well. On the phone with XXXX they admit to issuing the ticket after the plane had departed ( see video clip attached ). The ticket was unusable and services were not rendered. My bank account now ( Chase ), although I filed a fraud claim twice, is pushing the charge through as authorized. My account is overdrawn due to this mishap and I risk my account being closed down or worse being sent to collections. I have a time stamped email of when the plane ticket was sent which also proves it was sent after the departure time of XXXX XXXX ( see attached photos ).

Company Response:

State: TX

Zip: 787XX

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8199288

Date Received: 2024-01-22

Issue: Opening an account

Subissue: Unable to open an account

Consumer Complaint: Urgent Inquiry Regarding Alleged Identity Theft and Account Issues. Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dear Consumer Financial Protection Bureau, I trust this letter finds you in good health. My name is XXXX XXXX XXXX, and I am writing to bring to your attention a matter of great concern regarding my recent attempts to open a checking account and merchant service for my newly established company. It has come to my attention that my personal information, including my social security number and name, has been flagged on a match website, implying potential involvement in identity theft or fraudulent activities. I have taken immediate action by contacting the relevant financial institution, Chase Bank XXXX JP Morgan, on numerous occasions to seek clarification and resolution. Despite my persistent efforts, I have encountered significant difficulties in obtaining information, proof, and evidence to substantiate the allegations against me. I have proactively notified credit reporting agencies about the potential unauthorized use of my personal information, particularly by my ex-wife. Discrepancies reported by agencies such as XXXX indicate inaccuracies in my profile, including the misspelling of my first name as XXXX XXXX XXXX' and incorrect variations of the last four digits of my social security number like XXXX or XXXX. I have requested transparency from Chase Bank and urged them to provide the necessary proof, invoices, and documentation supporting any claims against me. Unfortunately, my efforts have been met with silence, and I have not received any information or assistance in this matter. Additionally, I was advised to obtain a free credit report, a step that has not yielded any resolution. I must stress that I have had no financial interactions with Chase since XX/XX/XXXX, and I am confident that I have not engaged in any illegal activities. I was released from any financial obligations with Chase since XX/XX/XXXX. I have substantial evidence that I have not been ble to do absolut nothing from XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Therefore, the continued negligence in addressing this issue raises concerns about the accuracy of the claims and whether there may be a misunderstanding or, worse, intentional misrepresentation. I am submitting this formal complaint to request a thorough investigation into the allegations against me, as well as the provision of all relevant documentation and evidence supporting these claims. I believe in due process and my right to understand any accusations made in my name. If any false reports have been submitted under my name, I am entitled to compensation for the damages incurred. I kindly request the Consumer Financial Protection Bureau 's assistance in addressing this urgent matter. I trust that your intervention will ensure a fair and unbiased resolution. I look forward to your prompt attention and guidance on the necessary steps to rectify this situation. Thank you for your understanding and cooperation in addressing this serious issue. Sincerely,

Company Response:

State: FL

Zip: 33063

Submitted Via: Web

Date Sent: 2024-01-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8199253

Date Received: 2024-01-22

Issue: Opening an account

Subissue: Didn't receive terms that were advertised

Consumer Complaint: XXXX XXXX Chase sent me {$900.00} offer for opening both checking and saving accounts. The email offer said the coupon code applied when I click " Open both accounts '' link, so I opened them by clicking it. In particular, during the opening process, there was no indication of the missing code, and they never asked me to manually enter the code either. So I assumed that the code was successfully applied. Then I satisfied all the activities they asked me to fulfill to get the {$900.00} bonus : 1 ) set-up direct deposit for checking account, which occurred XX/XX/XXXXXXXX XXXX ) deposit {$15000.00} for saving account. XXXX XXXX I contacted Chase because the first portion of the offer, which is {$300.00}, didn't take place yet although they said it would be deposited within 15 days. I had waited because I assumed that it might mean 15 " business days '' after the direct deposit occurred on XX/XX/XXXX. However, they said " on our record shows that this account is not eligible for cash bonus because there was no coupon code attached. Even if we will try to attach a code, you're account is no longer applicable for the bonus due to it's already more than 21 days old. '' I told them I exactly followed their instruction in the offer email, but they repeatedly said they were not able to fix this. I wanted to escalate this case but I didn't receive any solution from Chase yet.

Company Response:

State: SD

Zip: 570XX

Submitted Via: Web

Date Sent: 2024-01-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8199213

Date Received: 2024-01-22

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: I had a positive balance in late XXXX that was {$92.00} of my XXXX XXXX check but a lender contacted me saying they could deposit money in my account which they did but my account was closed in early XXXX because it went negative after talking to the CEO of a branch in XXXX, the bank hacked my account and made it go negative after seeing my finances.

Company Response:

State: OH

Zip: 44024

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.