Date Received: 2023-11-09
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have an account. I withdrew my money from the account. I have repeated asked that chase close the account. Chase makes me go though my personal banker, XXXX XXXX XXXX | Chase | Relationship Banker | NMLS ID XXXX | XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX | XXXX : XXXX | T : XXXX. Dispite requests he has not closed the account. Now, I have been charged a {$25.00} service fee and since there is no money in the account they are also trying to charge me overdraft fees.
Company Response:
State: TX
Zip: 75204
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: XX/XX/XXXX a hard inquiry was made on my credit by JPMCB Card without my knowledge or consent. XX/XX/XXXX I received a notification from my bank that I had a change in my credit score. I confirmed the fraudulent credit card application by calling Chase Security. They were very helpful and closed the application. I requested the hard inquiry be removed from my record. They assured me no further action was needed on my part. I froze my credit and checked my information with the credit bureaus. XXXX listed the information that was used to place the fraudulent application, including the phone number ( XXXX ) XXXX. Whoever uses this number should not be trusted. I am reporting this to hopefully thwart further attempts of fraud.
Company Response:
State: VA
Zip: 230XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I trust this message finds you well. My name is XXXX XXXX, and I have been a Chase customer since XXXX. I hold both a personal and business account under the name XXXX XXXX XXXX. To my surprise and concern, on XX/XX/XXXX, I discovered that my business account with Chase had been closed abruptly, and unfortunately, I received no prior notification or explanation for this action. Throughout the duration of my account, I have maintained a commendable financial record. There are no outstanding debts, and payments have consistently been made on time. However, I acknowledge that my business activity experienced a decline in the past months, primarily due to a challenging XXXX that required me to take some time off to rest. I am reaching out to request clarification on the reasons behind the sudden closure of my business account. It is imperative for me to understand the circumstances leading to this decision and to explore any potential steps for account recovery. Furthermore, I am concerned about the funds that were held in the closed account. As of XX/XX/XXXX, I have not received any communication or a check regarding the remaining balance. I kindly seek your assistance in providing information on the status of these funds and the steps necessary to facilitate their transfer. Your prompt attention to this matter is greatly appreciated. I would be grateful for any assistance you can provide in resolving this issue and ensuring a smooth transition of my account affairs. Thank you for your time and consideration. Sincerely,
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: My rent check of {$4900.00} was stolen from a mailbox XX/XX/2023. I was not aware it was fraudulently cashed until my landlord gave me a notice my XXXX rent was missing in XXXX. When I logged into Chase, I saw it was cashed by a random fake name. I opened a claim with Chase in XX/XX/2023, and it has since been closed. Chase said it is XXXX XXXX 's responsibility to pay me, but it takes a while. Chase told me to wait for the other bank, XXXX XXXX, where it was cashed, to respond. It has been from XXXX-XXXX 2023 and XXXX never replied so Chase closed the claim and never paid me. I filed a complaint through CFPB to XXXX, who said they DID respond and are pending information from ME and CHASE. I followed up with Chase who said we did send everything over. Basically no one is taking responsibility. I have repeatedly followed up with Chase, who says we have to wait for XXXX. and XXXX said they can't do anything until Chase does stuff on their end. Basically, Chase says it is XXXX 's responsibliity. XXXX XXXX XXXX CFPB response said its chase 's responsibility, or when I reach out there is NO response. I have proof of the original check and proof of the fraudulent check.
Company Response:
State: NY
Zip: 10003
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited roughly XXXX dollars into the Chase ATM. The machine spit out a recipe stating that it was no longer functioning. The cash was never deposited into my account. Day 5 and still waiting even though I have to pay bills, eat, etc. I am worried about overdraft fees. After calling them and spending a lot of time on the phone they said there was nothing they can do. I tried to get them to expedite, but they dont care.
Company Response:
State: AZ
Zip: 863XX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/2020 went to chase bank in XXXX, la to notified them of my mothers death at the time i was added to mothers account on are about XXXX XXXX XXXX XXXX went in to retrieve information on the account but was not allowed to got mad because I XXXX XXXX had already done so so she went and got fake documents letter of possession saying she was the only child and received a cashiers check from savings account for {$21000.00} and another from checking account total of {$9700.00} closing the accounts I returned on or about XXXX XXXX spoke to XXXX XXXX XXXX XXXX XXXX on XXXX XXXX XXXX XXXX, la XXXX and was asked was i aware of her closing theses accounts out which i told her i knew nothing about it so she immedeiately contacted the fraud dept and contacted the corporate office to notify them and nothing was done was told she had the right documents to close the accounts which was not true
Company Response:
State: LA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I noticed multiple unauthorized charges on my debit card online banking. There was 6 in total. So far I was able to get help from 2 of the merchants. But I am having trouble with the other merchants. I filed a dispute with my bank ( chase bank ) and within 10 hours. They made their decision on if this was fraudulent or not. Now Im not an expert banker but I truly believe wholeheartedly it is 100 % impossible to complete an investigation in that amount of time. I made a second attempt to reopen the dispute. But my bank told me they decline. My only option is to contact the cfpb now. Since I am receiving no help elsewhere. The two claims that I am still struggling to get back are fraudulent charges from XXXX XXXX and fraudulent charges from nectarsleep. These merchants and bank are refusing to honor my testimony that the charges and purchases made on my account were not authorized by me or made by me. These charges are causing me major financial hard ships due to the cost of living currently and its putting a bad relationship between me and my bank. XXXX XXXX charge # XXXX : XXXX XXXX XXXX charge # XXXX : XXXX XXXX XXXX charge # XXXX : XXXX Nectar resident charge # XXXX : XXXX All of these charges were made on XX/XX/XXXX. Shortly after I lose my backpack with my laptop my wallet and some other personal belongings.
Company Response:
State: FL
Zip: 33418
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I often monitor my credit report and noticed today that there are XXXX inquiries on my credit report that I did not initiate so I called both credit card companies XXXX is investigating and the other I am on the phone to make them aware that this is fraudulent activity.
Company Response:
State: PA
Zip: 19149
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I received 3 separate notifications from JPMCB that a hard pull was done on my credit for an application for a new CHASE FREEDOM Visa Platinum card. They have denied the request and marked it as fraudulent. I have spoken with them and protected my accounts and am filing to have these 3 hard inquires removed from all 3 of my credit reports - I am also placing a freeze on my credit accounts. According to my XXXX credit report hard inquiries were done on XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX all from JPMCB CARD SERVICES. Please let me know if there is any additional information you need to protect my identity
Company Response:
State: PA
Zip: 17404
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-09
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: During a promotional offer that appeared in the XXXX XXXX XXXX, I was informed that I would receive XXXX miles and XXXX XXXX qualifying points ( XXXX ). I received the XXXX miles but not the XXXX XXXX after reaching the {$5000.00} spend amount within the first XXXX months of opening the account. My account was first opened on XX/XX/2023. I am frustrated because I was offered this offer because of my loyalty and being a XXXX member with XXXX XXXX. I have proof of the offer and ensured to apply to the credit card using the special link.
Company Response:
State: CO
Zip: 80123
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A