Date Received: 2023-11-14
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: On my credit report chase bank had repprted my account as past due in XXXX of XXXX back in XXXX they told me i qualified for debt forgivness and told me i qualied for hardship and forgave my debt. Than a year latter they come back trying to report to my credit buro.
Company Response:
State: OH
Zip: 44087
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: Chase purchased my mortgage on the XXXXXXXX XXXX but didn't bother to get insurance information. The insurance was about to expire and I was notified the evening of the date of expiration of the insurance, that they hadn't paid it from escrow. I spent 3 hours rectifying the situation and paying the insurance myself. I decide at that time that I would then escrow myself and pay the taxes and insurance. They never communicated this to escrow as I haven't received a revised mortgage payment nor the return of rescue. They said they paid the taxes after I said I would. I sent them a copy of the the tax bill on line showing it wasn't paid.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Effective XX/XX/, the servicing of my primary residence mortgage note ( XXXX mortgage ) was transferred from XXXX XXXX to Chase ( XXXX XXXX XXXX, XXXX, XXXX, LA XXXX ). Prior to the transfer, I made a payment to XXXXXXXX XXXX for the XX/XX/XXXX payment due XX/XX/. Upon Chase taking over as servicer of the mortgage, I set-up an auto-draft for the full monthly payment, effective XX/XX/ for the payment due XX/XX/, and on the 8th of each month thereafter. Despite this, and without my permission, Chase attempted to debit my checking account on XX/XX/ for the payment amount already paid to the prior servicer ( XXXX XXXX ). I called Chase and informed them of their error. They refused to reverse the unauthorized draft but said I could just allow my bank to refuse the draft, which I did. On XX/XX/, my bank was debited for the proper mortgage payment, which was credited on the Chase website. But, without my permission, on XX/XX/, Chase again debited my checking account for the same amount as my monthly payment ( a second charge ). This is unauthorized in any way. I called Chase, and they incorrectly claimed that the charge was authorized, but I affirm this is untrue. I asked them to reverse this charge, which the representative said she would do. However, this has not been done, and my bank is demanding funds from me to cover this unauthorized double charge to my checking account.
Company Response:
State: CO
Zip: 80111
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I recently transferred money on XXXX to my friends and my account got restricted and finally closed by Chase. I asked for the reason and there was no clear response. The Chase checking account is my account, I have a special feeling about it so I am wondering how can I reopen this account.
Company Response:
State: VA
Zip: 24060
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I closed my account ( ending in XXXX ) on XX/XX/2023. I received a notification in the mail dated XX/XX/2023 that my account was overdrawn in the amount of {$12.00}. How is it that Chase has approved charges to an account that was closed a month prior.
Company Response:
State: CO
Zip: 80831
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was contacted about a work from home job through email and when I replied they sent a text saying to get on XXXX XXXX for the interview. I went through the interview that lasted about 45 minutes with questions and then I got an email congratulating me on getting the job. After that they asked if I had a fax machine and other equipment and I had some but they wanted a specific laptop and data entry software and asked if I had worked with petty cash, but not until they had me fill out a W-4 and I9 and had a copy of my social security card and drivers license. They said they were the company XXXX. They then said they were going to send me a check to cover the supplies, when I asked where I would get the stuff they said they have a vendor that I just send the money to. They sent the check and I deposited it and told them I wouldnt do anything until their XXXX XXXX check cleared. They said it would clear the next day even though I said it takes 2-3 business. The check cleared the next day and the money was in the account. I researched XXXX and saw that it was a huge corporation and totally legit and the check had their logo and address on it. I wired the money to a CHASE account with the name XXXX XXXX and the routing # XXXX acct # XXXX with a XXXX XXXX, Utah address which I have as well. That night my account was overdrawn and the people I was talking to said thats never happened before and their accounting department would fix it in the morning. They disappeared after that and I could not contact them. XXXX XXXX was the name I spoke with on Teams. I have all the emails from them and screenshots of the FBI report. The bank denied the claim because XXXX XXXX took the money back and the wire was taken from the account and now my account is overdrawn and they took our money and they didnt overdraw the account of the perpetrator. I thought a had a job and not I dont have a job and our bank account is overdrawn.
Company Response:
State: FL
Zip: 33062
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I went to chase and send XXXX XXXX dollars via money transfer to my cousins account, in XXXX XXXX XXXX. But the teller did it wrong and send the money in the wrong currency. I found out and was back at the bank and canceled the money transfer. The teller told me 2-3 days and the money will be back in my account. My cousin received the money of XXXX and his bank stopped the transaction, like they should, and send the money back. Ive been going to the bank since XX/XX/XXXX every day, where is the money. every day, they tell me. " 2-3 days! '' After a month of the manager ignoring me, I got upset and raised my voice. The bank kicked me out with the security guard and now I can't enter the bank and get my money. My wife has been calling every day, even today, and they tell her. " it's in route. 2-3 days! '' They tell her the same thing after being on hold for an hour. Why is Chase treating us like criminals and yet holding our XXXX XXXX dollars? Please help us!
Company Response:
State: CA
Zip: 90601
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: There were 2 unauthorized transactions made. One for the amount of {$49000.00} and another for {$36000.00} for the sum of {$86000.00} on XX/XX/2023. We notified the bank of the charges within the hour. We were told by a representative today, that the fund can not be recovered.
Company Response:
State: FL
Zip: 33065
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I opened a checking account with Chase Bank in XXXX of XXXX After a month of maintaining the account it was hacked. Someone spent all of my money in Texas and transferred money to a different account or place. I reported it as fraud. The bank gave provisional credit but then took it back and said I needed to go into a branch and provide proof that I wasnt in Texas at the time of the transactions and my money would be returned to me. I did this and the banker helped me fax over the documents to prove this. Then the bank came back and said unfortunately they couldnt accept that and would not be returning my money. It was over {$800.00}. I have tried calling numerous times to get my money back and my account reinstated but every time I try they tell me there is no history of my account. I just need to have my money back. Its been over a year and its unacceptable.
Company Response:
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I bought a laptop from lenovo on XX/XX/2022 and had some confusion on what card I used. I used the wrong card so I returned the item so I could purchase on my business card. XXXX ( I bought a laptop ) refunded my money and sent multiple confirmations of the refund at my request as well as transaction IDs for the refund, but it never appeared on my card. I included all info in my requests to chase yet they refuse to give me my money back. Since this is a credit card I had to pay it to keep it from accruing interest, but since I returned the item chase essentially stole the money form me.
Company Response:
State: TX
Zip: 760XX
Submitted Via: Web
Date Sent: 2023-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A