Date Received: 2021-08-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: COMPANY ( HSBC ) HAS HAD THIS COMPLAINT FOR MORE THEN 15 DAYS AND NOTHING IS BEING DONE ABOUT IT. THEY WILL PUT CHARGES ON CLOSED ACCOUNTS AND DO NOTHING ABOUT IT. ONE ACCOUN T XXXX HAS {$240.00} ON IT. THIS ACCOUNT SHOULD NOT HAVE ANY BALANCE. IT HAS BEEN CLOSED. AGAING THEY HAVE HAD THIS ISSUE FOR MORE THEN 15 DAYS AND NOTHING IS BEING DONE. ANOTHER ACCOUNT IS XXXX IS A CLOSED ACCOUNT AND HAS {$70.00} ON IT. AGAIN BOTH OF THESE ACCOUNTS SHOULD HAVE A XXXX BALANCE. I HAVE CALLED AND LEFT MESSAGES. THEY HAVE HAD THIS ISSUE FOR CLOSE TO A MONTH. PLEASE HELP
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2021-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: HSBC IS APPLYING CREDITS FROM MY ACTIVE CARD TO A CLOSED ACCOUNT. THEY FIRST OF ALL CHARGED ME {$79.00} ON TWO DIFFERENT INSTANCES OF {$39.00}, ONCE ON XXXXAND AGAIN ON XX/XX/20. I ASKED THEM TO APPLY TO APPLY TO AS A CREDIT ON THE ACTIVE CARD THAT ENDS IN XXXX. INSTEAD THEY APPLIED TO ACCOUNT THAT IS CLOSED THAT ENDS IN XXXX, I WANT THE {$79.00} APPLIED ON NEW CARD ( XXXX ) AS A CREDIT OR SEND ME A CHECK
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2021-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-27
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I was contacted in XXXX ( not sure about exact date ) about a debt for a XXXX XXXX I had in XXXX that was sent to collections and was told that I was being taken to court if this matter wasn't taken care of right away. I paid this card off I believe in XXXX. I explained this to to a man named XXXX XXXX with legal services ( XXXX ) XXXX case number they gave me was XXXX. I didn't think much of this at the time as I had a strong feeling something wasn't right. Later in the month my old employer was contacted and asked how to get ahold of me. I work at XXXX on XXXX so I am not always able to receive phone calls, texts, or emails. Again, I told XXXX I would get back to him and try to resolve the matter. But wouldn't be able to do so until I got home. Fast forward to the present. On XX/XX/XXXX I received a screen shot text from my ex-wife and I quote, " You are approved for a 1 hour hold! Please have XXXX XXXX. contact our office at ( XXXX ) XXXX and reference XXXX for extensions or to update a location documentation should be sent to. They also were calling and texting her daughter. They had my phone number. Why bother someone I haven't spoken to in 7 years? I then called ( XXXX ) XXXX and talked to a man named XXXX XXXX, who proceeded to tell me I owe {$1600.00} or I could settle this right now for {$560.00}. I wanted to see some paper work to prove this was not a scam and needed to be a 100 % sure. During this whole transaction Mr. XXXX was rude and condescending and at even one point called me a liar, then hung up on me when I suggested this was a scam. I then called Mr. XXXX back and asked how this situation could be resolved. he explained to me that I could pay the {$560.00} with a bank transfer, credit card, or debit card. I asked if a paper check was good and was told " NO '' it had to be one of the earlier listed. I then asked for some sort of proof again that they were a legitimate company. He then emailed me a XXXX Document and stated that if I didn't want to go to court and settle this I had to sign the document and pay them within the hour. This threw up all kinds of red flags for me. I then did some research on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. # XXXX XXXX XXXX, Ca. XXXX ( XXXX XXXX XXXX and found a whole lot of scam details written by other people. I also took the time to look at the statue of limitations in my state as well as California ( it isn't 20 years its more like 4-6 ) I then called my local police department and they transferred me to the Alaska State Troopers and I was told to wait on a phone call back from them. In the meantime I received another call back from Mr. XXXX wanting to know if I had time to review the document and was ready to take care of this situation. I told him I was waiting on a call back from my Lawyer ( lie ) and started to hang up on him and he told me " you're so full of it '' and I hung up. This has been the last of any contact with these people. Although at XXXX, XXXX, and XXXX on XX/XX/XXXX I have received Spam Calls on my phone and will not answer these, only assuming it is someone from XXXX XXXX XXXX XXXX. I will no longer have any contact with these people. they know the last 4 digits of my # SSN They have my Phone Number and Birth Date way too much information for my comfort. They are rude and unprofessional. I have delt with credit collectors before and have never liked it but have also never had other people, and or employers in my life be harassed. I'm not that hard to find. So why not get ahold of me directly? Also there is the debt itself, its upwards of 20 years old, how is this even possible to collect.? Its not even on my credit report, HSBC the company these people told me was the ones who generated all this 15-20 years ago, has no record of me because they cant go back that far in their records even told me this must be some sort of scam. It all started off sounding legitimate but has turned into harassing conversation No paper work ( except the XXXX which I will attach ) and unwanted phone calls to employers and family. So please put a stop to this kind of action.
Company Response:
State: AK
Zip: 99705
Submitted Via: Web
Date Sent: 2021-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have been a customer with HSBC Bank for over 5 years now. I have my personal and 3 business accounts with them. A month ago, I opened up a new business account, because I am in the process of purchasing a property. The purpose of the account I opened is because I am planning to purchase the property under the LLC. When I opened the account up, I let the manager " XXXX '' know what the purpose of the account was, and that I'll be receiving and sending out wires as needed to complete my purchase and all transactions needed for it. Today, XX/XX/2021, was supposed to be the day we close on the house. I went into the branch at XXXX XXXX and asked to wire money to my lender 's attorney for closing. The manager on duty " XXXX '' told me that HSBC has this policy that they do not wire money from business accounts from inside the branch, but they can from my personal. So we decided to move the money into my personal account, so we can process the wire. For wire transfers, they need 2 managers to be able to approve it, and XXXX was the only one in today, so he had to call another branch to get the 2nd approval. He called XXXX XXXX, the branch manager at the HSBC XXXX XXXX branch. She got on the phone and from the beginning had a nasty attitude, and after a couple of minutes speaking with XXXX, she demanded to speak to me. After answering her questions about the transactions in my account, she denied to release my wire. When I called her out on her bad attitude, she got mad, hung up the phone on me and proceeded to freeze my funds. All of this is completely uncalled for. I have never spoken to or been associated with this lady and she illegally put a freeze in my account. They have not only frozen my account, but it looks like they have gone ahead and closed both my personal and the LLC account I opened up for the purchase of my house. This resulted in putting me in a terrible situation with the seller of the house I am attempting to purchase. Now I am at risk of losing the house and my contract deposit because of this nonsense they put me through that resulted in my closing being canceled today. This is absolutely unacceptable treatment. XXXX XXXX needs to be held accountable for escalating a situation that was supposed to be very simple and straight forward. She should not be allowed to handle people and their finances. I am uploading my contract for the house and Operating Agreement for my LLC to prove that this entire situation has created a huge unnecessary set of problems for me.
Company Response:
State: NY
Zip: 11103
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I applied for a bank account with HSBC using a promotional link on XX/XX/XXXX. The bank is claiming that I did not sign up via this promotional link and they are unwilling to pay my bank bonus, even though I have met all the requirements. This is common for this bank in particular. The link I applied via is listed below, and I have screenshots and a print out of the offer. XXXX XXXX XXXX
Company Response:
State: OK
Zip: 73003
Submitted Via: Web
Date Sent: 2021-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-21
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Hello. I opened a checking account at HSBC using a promotion. My account number is XXXX. I am supposed to receive a {$450.00} sign on bonus after I direct deposit a total of {$5000.00} in 3 months. The bank is denying the bonus claiming that {$5000.00} needs to be deposited each months. I am attaching supporting documentation. 1. Copy of promotion that I received is attached ( name of the attached file is HSBC Promotion received.pdf ). Highlighted area on pager 3 states that a total of {$5000.00} needs to be deposited. It does not say that it needs to be deposited each month. For reference, I include a current HSBC promotion that clearly states that {$5000.00} needs to be deposited each month. Clearly, HSBC recognized an oversight and corrected it. 2. Attached is copy of my bank ledger showing deposits, {$1500.00} each 2 weeks for the total of {$9000.00} for three months. I contacted HSBC a few times and it appears that they are confusing current promotion with the promotion I received. My HSBC case # XXXX. I would like HSBC to honor the promotion I received and deposit {$450.00} into my account as soon as possible.
Company Response:
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2021-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: ON XX/XX/21 HSBC BANK PUT A CHARGE ON MY ACCOUNT ( XXXX ) FOR {$39.00}. THEY DO THIS ON A ONGOING BASIS WITHOUT ADVISING ME. I DID NOT MAKE THIS CHARGE. THEY SHOULD NOT HAVE THE LIBERTY TO JUST PUT STUFF ON MY CREDIT CARD. I WANT THIS OFF MY CARD
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2021-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I applied for a bank account with HSBC using a promotional link on XX/XX/XXXX. The bank is claiming that I did not sign up via this promotional link and they are unwilling to pay my bank bonus, even though I have met all the requirements. This is common for this bank in particular. The link I applied via is listed below, and I have screenshots and a print out of the offer. XXXX XXXX XXXX
Company Response:
State: OK
Zip: 73003
Submitted Via: Web
Date Sent: 2021-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: HSBC IS CHARGING ME FOR PURCHASES ON CLOSED ACCOUNTS. ACCOUNT XXXX IS A CLOSED ACCOUNT DUE TO FRAUD. THE COMPANY HAS PUT ON {$240.00} IN CHARGES ON THIS CLOSED ACCOUNT. THIS ACCOUNT SHOULD HAVE A XXXX BALANCE. ON THE ACCOUNT THAT XXXX REPLACED THEY PUT {$14.00} ON THAT ACCOUNT. THAT ACCOUNT ENDED IN XXXX ON ACCOUNT XXXX THE COMPANY PUT ON {$70.00} FOR CHARGES I DID MAKE OR AUTHORIZE. OLD ACCOUNT XXXX AND THE ONE THAT ENDS IN XXXX AGAIN WERE BOTH CLOSED DUE TO FRAUD. I WANT THE {$240.00} AND {$14.00} CREDITED BACK TO THE NEW ACCOUNT. ON THE ACCOUNT XXXX I WANT THE {$14.00} THAT IS NOT MY CHARGE PUT BACK ON THE NEW ACCOUNT IT REPLACED
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: HSBC locked my checking acct. I called & they said it was because of 2 things : 1, my home phone # was changed. Well, I looked on my profile & it didn't ask for, nor did I provide a home #. Just my cell #. 2, On XX/XX/XXXX, I got a deposit from a family friend : {$1500.00}. On XX/XX/XXXX I transferred this {$1500.00} to my other bank. They said because it was taken away, it must be fraud, when it specifically said " TRANSFER '' I have sent them an email, because they transfer me or hang up on me when I called. I was going to go to their branch, 20 min. away today. And first I called & the phone # was disconnected. And my GPS showed an open field & said " building missing. ''
Company Response:
State: IL
Zip: 60189
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A