Date Received: 2021-09-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am disputing the charge for {$1600.00} made on XX/XX/21 to my HSBC credit card and XXXX deposit paid on XX/XX/21. The total amount I am disputing is {$1700.00}. I entered a contract with XXXX XXXX for 4 movers and 1 truck/s, at $ XXXX and a {$100.00} deposit nonrefundable to move me from XXXX XXXX XXXX, XXXX XXXX TX XXXX to XXXX XXXX XXXX XXXX on XX/XX/21 XXXX Before my move date, I received a call asking if I minded multiple trips. I specifically said I do not want multiple trips. On XX/XX/21, 4 movers came with a surprisingly small truck and began moving at XXXX. The truck did not have a lift in the back to assist with getting the refrigerator, heavy XXXX XXXX XXXX and my XXXX XXXX XXXX in the truck. Around lunch time they told me the truck was full and they needed to make an additional trip. Before delivering thXXXX XXXX XXXXad to XXXX XXXX XXXX XXXX, the 4-men crew stopped for lunch. They were gone for 1.5 hours. The 4th person never returned. My contract stated 4 men and a truck at $ XXXX. They unloaded the first load and then 2 men and me returned to XXXX XXXX XXXX, XXXX TX to finish loading the large items such as the heavy XXXX XXXX XXXX, the XXXXXXXX XXXX XXXXXXXX XXXX, the refrigerator and a handful of other inventory items. The 3rd man stayed at XXXX XXXX XXXX XXXX to begin assembling the beds. The 4th man never returned to the job. The 3 men delivered the final items. After a full inspection I realized : 1. I was missing a large decorative vase that went with two others. I have a bad hip and was not able to go onto the truck and inspect it before they left to see what had been left there. 2. My XXXX XXXX XXXX was shattered. The men did not wrap it, nor did they put the blankets on it when they loaded it. All they could say was XXXX we have another job to go to after this one. 3. My XXXX XXXX XXXX was so damaged that I could not even open it. 4. There were scratches and dents on my XXXX XXXX XXXX. 5. There were scratches on my dining room table. The damages noted above exceed the moving costs I paid, of a {$100.00} deposit paid on XX/XX/21 and {$1600.00} on XX/XX/21 ( Total paid {$1700.00} ). I am disputing all moving charges paid through my credit card company. I will be filing numerous online social media complaints and a XXXX XXXX XXXX Complaint against XXXX XXXX XXXX for your Gross Negligence and Breach of Contract.
Company Response:
State: TX
Zip: 76227
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: I did the wire transfer from XXXX and XXXX to XXXX HSBC bank and XXXX XXXX XXXX which is the fraud scammer s account from XXXX to XX/XX/XXXX .After did the wire I just knew that is a big big romantic scam are happening all of the world now, They are the illegal money washer account used by the fraud scammer all the time, so I ask the HSBC and XXXXXX/XX/XXXX to responsible it and pay me back. The wire Luring money totall is $ XXXXus dollars which are I borrowed from my friend and families. I dont know how to be lifing now, please help me to investigate these two illegal Accounts.
Company Response:
State: NY
Zip: 11209
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was given these fraudulent accounts by my cryptocurrency exchange app to deposit my transfers. Once all these transactions completed, I try to withdraw from my account it was frozen. Now the app is disable. I have contacted XXXX XXXX international police to file a report against these fraudster 's account. They are using these account for money luring. Please advise HSBC regarding these incidents and demand for retrieve or re-call on my behalf that I have made several attempt through XXXX. 1. XX/XX/2021 XXXX XXXX and XXXX XXXX XXXX limited {$1000.00} UDS 2. XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX $ XXXX 3. XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) {$100000.00} UDS 4. XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX {$60000.00} UDS 5. XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX {$20000.00} UDS 6. XX/XX/2021 XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$50000.00} UDS 7. XX/XX/2021 XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX XXXXXXXX {$20000.00} UDS
Company Response:
State: WA
Zip: 98108
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Previously I submitted a complaint to CFPB in early XXXX. In response, HSBC released my statements that HSBC did not allow me to examine when HSBC closed my accounts without warning in XXXX. At one time, I had around {$200000.00} with the bank. The HSBCs response also reads : If you have any questions, please call me ( XXXX XXXX XXXX Customer Relations Manager ) at XXXX. Im available Monday through Friday, XXXX XXXX ET. Alternatively, you can reach me by email at XXXX. Despite my repeated calls and emails, to date, Ms. XXXX XXXX XXXX has failed to reply and explain the missing {$1500.00}. Releasing my statements nearly two years later has not resolved the problem of the missing {$1500.00}. Rather, this can be considered as a grand theft now. For nearly two years, HSBC had failed to send me the balance checks after closing my accounts. HSBC also denied my access to my accounts prior to closing my accounts. As I have I indicated to Ms. XXXX XXXX XXXX, the missing {$1500.00} is related to my credit card reward redemptions and the Regulation XXXX claims. The ATM machine outside the XXXX, CA branch had serious issues before it was finally replaced. Please review the Regulation E claims at that branch, and Ms. XXXX XXXX XXXX will find a surplus ( at least several XXXX dollars, probably around a XXXX ).
Company Response:
State: CA
Zip: 95035
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I was initially contacted on Monday XX/XX/XXXX by a woman by the name of XXXX, she called and left a voicemail stating she was from process service dispatch. Her message was saying that there was a civil matter against me and it was in my best interest to call them immediately. Right before she hung up she said you have been notified. They also called my parents that are in their 70s and my oldest child who is XXXX years old telling them that I had a civil complaint against me and have me call them. The phone number they left was XXXX. When I called the number back a XXXX XXXX answered the phone, he informed me he was a director. I gave the case number XXXX ( this is the case # they left on my voicemail to reference ), that XXXX told me to reference. XXXX proceeded to tell me that a credit card of mine, XXXX XXXX credit card was charged off back in XX/XX/XXXX and that they were now moving forward with legal action unless I pay the full amount of {$4900.00}. He said if I paid today that they would give me a settlement of {$1900.00}. When I asked XXXX to tell me more about the account because it didnt sound familiar to me he got irritated, when I asked him to send me documentation he said he wasnt able to do that that they were going to go ahead and just serve me and move forward with legal action. I called him back two times and on the third phone call he was extremely rude to me and was just nasty, yelling at the top of his lungs at me, saying Im just trying to avoid paying a debt, XXXX also stated that they could seize all of my assets and property. I did some research and my ex husband and I did have a XXXX XXXX credit card together but that was back in XXXX and I pulled my credit report which doesnt show any charge off at all from anyone, my current credit score if XXXX. I received another phone call the next day from XXXX, the phone number he called from is, XXXX, I didnt answer the call and he left a voice voicemail stating that he wanted to give me another opportunity to take care of the debt I had or they would go ahead and he would serve me. He left his phone number, XXXX XXXX. The law office he stated he was with was unclear on todays voicemail, but I think it said XXXX XXXX XXXX XXXX, I searched this name and got an address at XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, CA XXXX ( this is a XXXX store ). Again today, Friday, XX/XX/XXXX they called again, this time the woman that left the voicemail stated her name was XXXX, from process service dispatch, XXXX left the phone number of, XXXX. When I called them back again today, a woman answered the phone stating " litigation '' and then transferred me to XXXX again. I told him to stop calling me and my family that I knew this was a scam and he become very nasty saying horrible things to me, at that point, I hung up and don't intent on ever calling them back. I have the phone numbers blocked that I can block, however, their initial calls always come from " Unknown '' phone numbers. I did XXXX these phone numbers and I found several other people that had been scammed by these people and some that didn't fall for their scam, it is sad and frustrating that people have to deal with horrible humans that are criminals dressed up as legitimate professionals. Also, another thing that made me think these people are not legitimate is no one I spoke to ever stated " This is an attempt to collect a debt ''. Please investigate this and hopefully you can stop them, it is very upsetting and a huge waste of my time. Thank you for your time and consideration.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I mistakenly missed a payment on my account while I was taking care of an ill parent, I thought I had a handle on all my parents as well as my XXXX parent 's but I missed a payment and it is now showing as 30 days past due and they took the extraordinary step to have it showing on XXXX as not more than 2 months past due. I have struggled for the last 2 decades to repair my credit and this is the only blemish. I have tried multiple times to have HSBC show good faith and assist but they refuse to do so. I have paid off the account but I am not willing at this time to sever my relationship with them. Please reach out and see if they would be willing to work with me to remove this one issue on my credit. Thank you in advance.
Company Response:
State: NJ
Zip: 08902
Submitted Via: Web
Date Sent: 2021-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I WAS VICTIM OF ID THEFT!!
Company Response:
State: NC
Zip: 27253
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: To whom it may concern : I spoke with a representative from the security center of HSBC bank on Saturday XX/XX/XXXX. This representative told me that they would expedite shipping of a lost or stolen credit card to overnight shipping. I informed this representative that I was prepared to pay the extra fee for overnight shipping, and they assured me that while it was a Saturday and overnight shipping may not be available until Sunday, the card would be expedited to overnight shipping. On XX/XX/XXXX, I spoke with a representative via the chat service on the HSBC app. This representative told me that they had no record of my Conversation on the previous day, which was highly concerning. I am happy to send you a record of this conversation if that is helpful. The next day, on XX/XX/XXXX, I spoke with another representative via HSBC chat online who also said that they had no record of this conversation that I had on Saturday. Both representatives informed me that overnight or expedited shipping are not some thing that the bank is able to accommodate and its not possible, in direct contradiction to what the representative I spoke with on Saturday shared with me. Based on these conversations my belief is that the representative I spoke to on Saturday both misled and lied to me, and perhaps failed to record our conversation or make note that my card has been lost or stolen. This causes another concern for a lost card being continually used after it has been lost and potentially stolen. I spoke with a representative on the phone again named XXXX XXXX XX/XX/XXXX. While XXXX was unwilling or unable to provide an employee ID she did provide her extension which is XXXX. XXXX was much more understanding than the other two representatives but also shared with me that overnight shipping is not an option and that I was misled or lied to by the original phone representative that I spoke with. The conversation was recorded as per HSBC policy as they shared with me when they call began, so this can be validated if you are able and willing to listen to the recording. The original representative that I spoke with and had the initial filing conversation began at XXXX on XX/XX/2021. Finally, and in a separate issue that has also been discussed with XXXX from HSBC, I have been in a back-and-forth conversation with both HSBC representatives and my personal legal team who have reviewed the policies of a special offer that I signed up for prior to opening a checking account at this bank. I never received the bonus cash incentive for opening a checking account despite meeting the qualifications as my attorneys have agreed on based on reading the disclosure surrounding the bonus opportunity. I have tried to avoid involving my attorneys on a formal level up until this point, but if this issue persists then I have no choice but to seek mediation with the bank due to their repeated miss information reported to consumers. An HSBC chat representative Informed me after several incidents of me reaching out seeking more information on this bonus that a claim has been filed and would be updated shortly. XXXX informed me that after months, I believe approximately 16 weeks and possibly more, no updates had been made to this claim. This leads me to believe that further negligence on the side of the bank has been committed. I am more than happy to provide documentation of chat conversations, and it is my understanding that HSBC has documented recordings of phone conversations. Between the two of these sources as well as my testimony, I hope that we are able to reach a resolution. If not, my attorney is prepared to continue pursuing action. Sincerely, XXXX XXXX
Company Response:
State: NC
Zip: 28209
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: recieved a call on XXXX XXXX in the morning from a processor stating they had lawsuit papers to serve me and to call this number for information XXXX to talk to XXXX XXXX they were from a law firm in XXXX XXXX saying they were doing litigation to sue me and garnish my wages anf lien on my property if i dont settle an amount of XXXX original creditor hsbc XXXX XXXX i told them i dont remember having that creditor nor its on my credit report i just want more information on this to see what was purchased i had identity theft back in XXXX .they send me a validation letter with not much information just offering me a settlement of XXXX to be paid by XX/XX/XXXX, im worried this might be a scam they didnt offer me a website or more detils on their law firm just a name law office of XXXX located at XXXX XXXX XXXX XXXX XXXX california XXXX i filed a police report t for identity theft since they have all my personal information how can i protect my self or know if this is legit
Company Response:
State: TX
Zip: 79936
Submitted Via: Web
Date Sent: 2021-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I received a phone call on my personal number saying that I now had an upcoming court date. The number was a XXXX area code, the same as mine, but I was supposed to call back an XXXX number. They stated the court case number in the message. They also called my employer, and left the same message, revealing my court case to my employer. I have not been previously notified of this debt, nor did I have any knowledge of it. They claim this is a credit card from XXXX XXXX in 2009. I contacted XXXX XXXX and they did have a record of me having a credit card, but that I paid the amount owed in full and they had no record of having to sell it to a debt collector. When I talked to the collector on the phone, they put me on hold to speak to the original creditor, and came back with a settlement agreement which they then emailed to me. I googled the name of the company- XXXX XXXX XXXX XXXX XXXX and was unable to find anything. I also did a reverse look up on the phone numbers given to me to contact them and couldn't find anything. I emailed them back asking for proof of ownership of this debt, and their response was that they were unable to provide it as the " discovery process '' was already over, even though this was the first time I had been notified of this debt. I am at a loss for what to do, as they claim the original creditor was XXXX XXXX, and I spoke to them and they have no record of this. I also feel that it is illegal to give out a court case number to my employer and leave it in a voicemail that anyone could have heard.
Company Response:
State: TN
Zip: 37620
Submitted Via: Web
Date Sent: 2021-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A