Date Received: 2021-10-07
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I received a call from a " process server '' and they told me to call another number to try to resolve a case they were trying to serve me for without saying what I was being served for. The company that I called acted like they weren't sure what to do with my debt and since the process server said their phone number, then they guess they could continue the mediation process. I asked for information in regards to what this was and they claimed I should have received paperwork back in XXXX, which I had not. I can't find their business online anywhere and the phone number I plug in doesn't return any associated business. They did send me an email with only payment options but no address or other information for the debt or their right to collect the debt. They informed me the only way I will get paper documentation would be to get served. Also if I did a debt validation letter that wouldn't stop me from being sued and it would take too long to get the information out. They also said I would owe over {$5000.00} if it went to court but if I did out of court options it would only be around {$1300.00}.
Company Response:
State: CA
Zip: 95945
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I closed my US accounts with HSBC bank after they announced they were exiting the US market and selling their business to another bank. I transferred my money to a different bank of my choice. Subsequently, HSBC is charging a monthly maintenance fee and are now trying to collect it as a debt!!!
Company Response:
State: CA
Zip: 92707
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-01
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: Hi On XX/XX/2021. I faxed HSBC for a Lien Release on 2 of my vehicles. Which I have attached the titles of. I still have not received and email or call about these vehicles. I then again sent a fax a few days later. Still nothing. I then called a local branch of HSBC. And was told that was the correct way to request a lien release or to email XXXX. So I did that. Still nothing. I am in the processes of selling our business and need these lien releases yesterday!!! Please Help! Sincerely. XXXX XXXX
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2021-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-30
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Hi-I made a {$1000.00} payment on my HSBC credit card XXXX XXXX & it has still not been applied to the acct as of ( XXXX ). Multiple attempts to resolve this with HSBC have not been successful. Funds were deducted from checking acct. on XXXX.
Company Response:
State: NJ
Zip: 08701
Submitted Via: Web
Date Sent: 2021-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX/XXXX/XXXX received a promotion as below Starting XX/XX/XXXX you can earn up to {$180.00} over the next six consecutive calendar months by simply using HSBC for your everyday banking. Offer ends XX/XX/XXXX. In XXXX and XX/XX/XXXX i have completed these qualified transactions and received {$30.00} ( {$15.00} for bill pay and {$15.00} for debit card transactions ) for XX/XX/XXXX posted on XX/XX/XXXX as i didnt receive credit for XXXX transactions, i have contacted HSBC so many times, end of XXXX, XX/XX/XXXX, XXXX, XXXX, XX/XX/XXXX ), they keep saying they escalated the issue and get back to me but no hear from them. it supposed to post it on my account 8 weeks after completion- it means it should post it end of XXXX per their customer service. it has not been posted and i waited till end of XXXX and the account to be active. i didnt hear anything. to avoid any fees on account, i closed the account today but i should be eligible to revieve this fund as this credit should be posted end of XXXX and my account was active. Please see attachment for their promotion offer email and my transactions as proof of eligibility. transactions shows " XXXX '' next to it are XXXX transactions and credit for those transations are posted. ones for XXXX were not credit yet - more than XXXX debit transactions for XXXX and more than XXXX bill pay for XXXX that should qualify for {$15.00} each credit. whenever i called the customer service, they had different excuses that is not true statement like this offer is not for you ... or promotion ended in XXXX... i have a proof of email from XXXX and they finally agreed but no credit was posted.
Company Response:
State: CA
Zip: 91790
Submitted Via: Web
Date Sent: 2021-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-30
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I had a HSBC credit card which I was not using and there were no annual fees for the last several years. Without my consent they had converted the card to a credit-card with annual fee, charged an annual fee and then started auto payment ; payments were returned and then they started charging returned check fee and finance charges. I only see all of this when they sent me a collection bill. I have never used the card or consented these changes.
Company Response:
State: NJ
Zip: 07013
Submitted Via: Web
Date Sent: 2021-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-30
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I placed an order of several items from a company on XX/XX/2021. The order was finalized on XX/XX/2021, and charged on my HSBC credit card. It was billed to XXXX on my credit card. However, I emailed the company to cancel the order and return the items, which I did. On XX/XX/XXXX, the company replied that they received my return shipping receipt with the tracking numbers and the refund would take 3-5 business days. The issue is that the charge is still on my credit card statement, and I reported the dispute to HSBC.
Company Response:
State: NY
Zip: 11214
Submitted Via: Web
Date Sent: 2021-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My brother contacted me regarding a voicemail he received on XXXX at XXXXXXXX XXXX. He forwarded it to me. After listening about 10 times to get the phone number I called to see what it was about. Couldn't understand the message or her when I called, but figured out she was trying to get money for a XXXX XXXX credit card, her name was XXXX XXXX and that I didn't remember having a credit Card from XXXX XXXX at the time we spoke. She threatened to Subpoena for a lien in my name. I hung up on her, because this has to be a scam. Before I could block her phone number, she called back and left a voicemail threatening me and saying I never contacted her. I then blocked that number. I then received a voicemail from the same woman on XXXX at XXXX XXXX from a different phone number saying pretty much the same thing. All the voicemails are difficult to understand so I uploaded them. I didn't call back and blocked that phone number. I looked up both numbers on the XXXX and XXXX XXXX. Only found results on the XXXX XXXX. The XXXX area code was to a business called XXXX XXXX XXXX. There was no name associated to the XXXX area code. I found a Acknowledgement of Satisfaction of Judgement on XXXX that is proof I had paid for the credit card and filed XX/XX/2017. On XXXX my check # XXXX made out to the XXXX XXXX XXXX XXXX of XXXX XXXX for the amount of {$24.00} was cashed to remove the XXXX. This was on the HSBC Bank credit card that was for XXXX XXXX. I uploaded the Acknowledgement of Satisfaction, my carbon copy of the check, my bank statement and the letter sent to me from the Law Firm.
Company Response:
State: CA
Zip: 93550
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Last week I called HSBC Bank and advised that I would be making a high purchase, I advised I would need to get my medications and get a toilet, I advised the purchases were going to be around {$1000.00}. I have two cards. So it could be o n either card. On Monday, XX/XX/2021 I got my medications with no problem. On XX/XX/2021, I was making purchases on the cards that end in XXXX, and XXXX. I only purchased today roughly {$37.00}. I had not even got my toilet. I went to make another purchase for {$20.00} at the XXXX XXXX and the card was denied. I had to put everything back. I had gone to XXXX XXXX and tried to use my card for {$40.00} and it was declined, Again I had to put everything back. I went to XXXX XXXX and tried to use the other HSBC card for my groceries and the card was denied. I called and the boy said that department was closed. He advised to put the food away and call back in the morning. I only have these two cards. Thanks HSBC. I am current and I am not behind. The one card has a credit line of {$8000.00}. I only have {$1000.00} on it. This is absurd. This is a violation of the antitrust laws. I gave the bank over {$5700.00} in XXXX. This how that treat me.
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: HSBC froze my account on XX/XX/XXXX due to potential fraudulent activity. I do XXXX XXXX for a living and two of my clients pay me via direct deposit with part of their XXXX XXXX. The same two clients have paid me {$150.00} each year for over 10 years. When the 1st stimulus checks went out in XX/XX/XXXX they were deposited into my checking account. I instantly paid each person. Then the 2nd stimulus checks went out in XX/XX/XXXX and once again they hit my checking account. I instantly paid each person. After I XXXX XXXX XXXX XXXX XXXX I updated each account to avoid any future stimulus checks from hitting my account. However, on XX/XX/XXXX HSBC froze my account and they are accusing me of stealing funds. HSBC will not let me provide proof of payment to each person nor will they review the XXXX XXXX. In addition they will not contact my clients as proof that they have been paid for every XXXX. In addition to this, my mortgage payment cleared my checking account on XX/XX/XXXX and my account was froze on XX/XX/XXXX. HSBC reversed my mortgage payment on XX/XX/XXXX. Attached are copies of my clients XXXX & XXXX income tax return.
Company Response:
State: AL
Zip: 368XX
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A