Date Received: 2023-10-27
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: In XXXX of XX/XX/XXXX, I purchased a new XX/XX/XXXXXXXX XXXXXX/XX/XXXX for around {$7000.00} and financed it. Sometime a year or two later, I refinanced my home and paid off several loans, including this one. I never received the title. Recently, I was looking at purchasing a newXX/XX/XXXX and was going to sell the XX/XX/XXXX. According to PA, where I live, Department of Conservation and Natural Resource ( DCNR ) who the XXXX is registered through, there is a lien on the XX/XX/XXXXhrough HSBC Retail Services Inc, XXXX XXXX XXXX, XXXX XXXX, IL XXXX. I have not moved, have an excellent credit score over XXXX, and have no outstanding debts to this company according to my credit report. I contacted customer service of HSBC and they advised me to email XXXX and explain my issue. I emailed the company on XXXX and have had no response. The customer service rep took my ssn and my personal information and advised they have no judgements or action against me. I can not sell my XX/XX/XXXX without the title.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Hi Team, My account was suspended by HSBC US, and they dont give me any reason for this activity. Just told me for security reasons, but i am 100 % sure there are no suspicious activities with my account and even no spending any money so far only ACH with my stock account with few money. I didnt see as a global bank with good service and qualities for their customers! I need get my account back and also i need detailed information, its totally XXXX with XXXX customers i can not accept. Many thx for your support
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: In XX/XX/2023, HSBC US closed my credit card account and debit card for no reason. There were XXXX unused points in the account, valued at about {$400.00}. As a result of the closure of my credit card account, I was unable to view my credit card statements and was unable to pay them in a timely manner, resulting in a late payment fee of about {$200.00} as of today.
Company Response:
State: NV
Zip: 89110
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I opened an HSBC account in the United States in early XX/XX/2023. After the account was successfully opened, I applied for a credit card together. After many times of communication and supplementary information, my application was approved. During the process of mailing the card to me, I did not use it, nor did I have any operation in my bank account. They froze my checking and credit card accounts for no reason, and I was repeatedly asked to be patient, from the first 3 to 5 business days to the next uncertain time, I kept waiting for more than a month. I can only complain to CFPB. After HSBC in the United States knew about the complaint of CFPB, they sent me an email to deal with it. When I asked them how long it would take to deal with it, they didn't reply any more. It has been nearly a month since the last complaint from CFPB. I tried to contact HSBC in the United States by phone, but they still couldn't deal with my problem, so I have been waiting for it. I came here this time to complain, I hope they don't discriminate against us because I am XXXX and hold a XXXX passport, we just want to receive fair treatment.
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Company name : HSBC Bank USA, NA I'm an XXXXXXXX XXXX with residential address outside USA ( in XXXX XXXX actually ). Early this year ( around XXXX or XXXX ), as one of the HSBC Group 's policy for international banking customers, I applied and opened up an HSBC USA Checkings and Savings account and received my debit card in XXXX. After the account had been opened, I did purely nothing but only transfers between my own international accounts ( all the accounts are in my name ) within reasonable scale. I then applied for a credit card ( one of their international policy as well as a XXXX customer ), submitted my passport copy, work information and salary slip, and received my card in XXXX. My accounts and cards were totally fine until XX/XX/XXXX XXXX, HSBC USA suddenly blocked my account and banned me from online and mobile banking. I contacted the bank almost immediately asked for if their was any problem with my account, they said that my account is under review and refused to provide any information about the reasons why they blocked my account or any time frame that they would be review my case. 2 months has passed and it's almost XXXX now. During this period, I contacted HSBC for almost six times, and each time I contacted them they provided basically no info but asked for me to wait. I've checked with other HSBC USA clients who resides in XXXX and found that they have actually blocked a lot of accounts opened by XXXX customers ( but this is an international function they advertised and provided ). Apart from customer base discrimination, I have a hard time finding a reason to convince myself so I'm asking for help.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I suddenly lost access to my HSBC US account in late XX/XX/. The error message displayed was " User suspended, '' instructing me to contact customer service for assistance. Consequently, I immediately reached out to HSBC US and was informed that my account was under review, with a request to patiently wait. No specific reasons were given, just an instruction to wait. I am well aware that my actions have not violated any rules or regulations, and all the funds in question have a legitimate and transparent source. They are all my own funds. After approximately a week, I inquired with HSBC US again, and they still did not provide any reasons, citing that it was confidential and asking me to continue waiting. During this time, I repeatedly contacted HSBC US, but I received no clear information or resolution. My account remained inaccessible, and my funds were trapped, leaving me unable to use them.Due to having some funds in HSBC US and an urgent need to make a credit card payment to HSBC US, the account lockdown has rendered me unable to process the payment. This has almost led to a late payment and the potential for a negative impact on my credit score, which is causing me significant distress. I feel that HSBC US is unfairly discriminating against XXXX customers, locking the account without any justification. It has now been nearly XXXX months, and I have reached the limits of my patience. I am requesting assistance in resolving this issue.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XXXX XXXX XXXX I had my HSBC US Premier checking account approved. On XXXX XXXX XXXX I had my HSBC US Elite credit card approved. Annual fee {$390.00} was charged immediately after the card is activated. On XXXX XXXX XXXX my HSBC Premier Relationship Savings account has been approved. I immediately saved {$2000.00} in the account. I only used my accounts for online shopping payments. I do not owe money to HSBC. I do not have transactions to/from anybodies else. I still have about {$1200.00} saved in HSBC US. On XX/XX/, all my checking/saving/credit cards are *suspended* abruptly. I telephoned HSBC US for XXXX times, requesting the reason why. But HSBC US never answered my question. In a forum website, about XXXX persons reported account suspended, and most of them are also HSBC premier customers in XXXX / XXXX. It feels like HSBC US just suspended lots of Premier account in a batch without any consideration.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: To Whom It May Concern, I am writing to express my dissatisfaction and concern regarding the unexpected suspension of my account with HSBC USA on XX/XX/2023. I was not provided with any specific reason for this action, and to the best of my knowledge, I have not engaged in any activities that violate the bank 's policies or terms of service. The error code provided to me is XXXX. Without any clarity on this code or the reason behind the suspension, I am left in the dark and deeply concerned about the status of my account and the funds within it. I kindly request an immediate review of this matter and a detailed explanation of the reasons behind the suspension. I understand the importance of security and compliance, but I believe that transparency and communication are equally essential. I hope to have this issue resolved promptly and expect the bank to rectify the situation without further delay. Thank you for your prompt attention to this matter.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have account with HSBC bank in XXXX My mom dad and transfer money from XXXX for my maintenance. After that bank freeze my account and I cant use the money from my account. Please let me know how long it will take to reopen my account. My bank send me this We are unable to process any transactions or requests as the bank is currently complying with its XXXX statutory requirements and the bank will be in touch in due course. Timescales are not available at this time.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XX/XX/2023, when I opened the HSBC US mobile app, I received the error message XXXX upon logging in. I then called HSBC US customer service and was informed that my account was locked, but no reason was provided for the lock. I also attempted to communicate with HSBC US XXXX department regarding the situation, but again, no reasons were given ; I was simply told to wait. It has now been over a month, and my account is still inaccessible.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A