Date Received: 2023-10-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: COMPLAINT TO BUREAU OF CONSUMER FINANCE I am an XXXX XXXX XXXX senior citizen. My laptop was hacked on XX/XX/XXXX and I was scammed of {$65000.00} in a wire transfer to XXXX XXXX XXXX in California through my HSBC bank on XX/XX/XXXX. This amount is the bulk of my retirement savings and is of serious concern. Once the scam was discovered on XX/XX/XXXX a recall of my funds was initiated via HSBC but to no avail. HSBC issued a receipt showing Date Available of my funds as being XX/XX/XXXX, a full 5 days after the wire transfer to XXXX XXXXXXXX XXXX. Unfortunately, HSBC has not been supportive despite my having been a long-standing HSBC Premier customer. I believe that HSBC has a responsibility to me and to the return of my retirement savings. Also, I have communicated with the XXXX District Attorney 's Office, the NY Police at XXXX Precinct, and the Federal Trade Commission. XX/XX/2023 2023
Company Response:
State: NY
Zip: 10065
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/2023, I found that my HSBC U.S. account, including my credit card account, was suddenly suspended. I asked the customer service and was told that the account would be closed within 60 days for no reason. Before that, I did not participate in any illegal transactions, did not commit any illegal acts, and paid the credit card bill on time.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Since early XXXX, my US HSBC account and credit card account have been in review status. The customer service told me that 3-5 working days can solve this problem, but it has been a month now and my account is still unable to be used normally. The customer service did not tell me what caused this, but only kept me waiting, which seriously affected my capital turnover because I am a XXXX and only have this US account for investment and fund transactions.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My checking account, savings account, and credit card at HSBC Bank USA have been inaccessible and unavailable since XX/XX/XXXX, during which time I called HSBC Bank USA customer service and was consistently told that it was being reviewed by the bank 's Risk Control department, however, no staff member told me why it was being reviewed and what the results of the review were, which has resulted in me not being able to pay back my credit card bills through my checking account.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I am HSBC US users. At the end of XXXX, I found that I couldn't log in to the account. HSBC customer service told me that the account was closed within 60 days, but I could not provide a reason.I am a XXXX, I suspect that HSBC is in XXXX discrimination, forcible my account without any reasonable reasons.
Company Response:
State: IL
Zip: 60053
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am a customer of HSBC USA. In early XXXX, I found that my account was locked by HSBC USA. After negotiating with HSBC USA, they believed that my bank account was at risk and that it was necessary to re-examine it. During the negotiation with HSBC USA, I stated in detail that I am a XXXX customer and that I applied for and used an HSBC USA account in compliance with U.S. laws. I requested them to restore my account as soon as possible. However, it's been a month and they still haven't reinstated my account. I think they are severely discriminating against XXXX customers. They casually suspended my account just because I am from XXXX. This has had a very serious impact on my life. We have always known that the United States is a country of freedom, equality, and democracy. I can't believe that in this land, such discrimination against other ethnic groups is still happening. At the same time, I believe this is the work of a small number of companies. I hope CFBP can uphold justice for us consumers and provide a fair environment for this land so that discrimination against other ethnic groups will no longer happen in the United States. God bless the United States.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This is in regard to dispute for fraudulent use of my debit card filed with HSBC on the amount of {$23000.00}. The transaction originated from merchant named XXXX XXXX. HSBC has failed to take any action on the dispute and has not followed the due process of investigation. Upon contacting the merchant, they are unable to locate any account with my credentials and have asked me to file dispute with my bank. However, HSBC is unwilling to follow the due process and refund my lost monies.
Company Response:
State: NJ
Zip: 07304
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am reaching out to file a complaint regarding a recurring and deeply concerning issue I am experiencing with HSBC Bank. This matter pertains to the unwarranted freezing of my assets and accounts on XXXX separate occasions, with the most recent incident being triggered by a mobile deposit of {$4000.00}. Details of the Issue : Repeated Freezing of Accounts : Despite being a diligent customer, my assets and accounts with HSBC have been frozen twice. This severely impedes my ability to access and manage my own funds, leading to considerable stress, inconvenience, and potential financial implications. Lack of Communication : There has been minimal communication and transparency from HSBC 's end regarding the reason for these freezes, especially when the recent trigger was just a standard mobile deposit. Reason for the Complaint : While I acknowledge the importance of stringent security measures to prevent fraudulent activities, it is alarming to face such drastic actions from the bank for routine transactions. This recurrent issue raises critical concerns about the reliability and efficiency of HSBC 's banking processes. As a customer, it is paramount for me to have consistent and unrestricted access to my funds without unexpected and unexplained hindrances. Resolution Sought : Immediate review and rectification of the freeze on my HSBC account. A detailed explanation as to why this has recurred. Measures taken by HSBC to prevent such issues in the future. In choosing HSBC, I was influenced by its reputation as a leading international bank. However, these recent experiences have deeply shaken my confidence. I believe the CFPB 's intervention is crucial to ensure that financial institutions like HSBC maintain a balanced approach between security measures and respecting customer rights and access to their assets.
Company Response:
State: CA
Zip: 94110
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Communication tactics
Subissue: Used obscene, profane, or other abusive language
Consumer Complaint: This company has been attempting to collect on an old debt ( s ). They have asked for me by my marries name which I changed back to my maiden name in XXXX. They have been periodically contacting me for the past 3-4 years. When they state who the original creditor is, I indicate that this is an extremely old debt ( s ), I do not owe this debt given the age of the debt ( 10-15 years ), and to please cease telephone contact. The agent ( s ) then begin arguing with me stating that I owe the debt and I need to pay, Im having my wages garnished, you and your XXXX credit score, start paying your XXXXXX/XX/XXXXXX/XX/XXXX, etc. They also state theyre going to keep calling me even though I request them to stop and put any correspondence in writing. They claim I owe a debt to HSBC. I do not. A personal loan to XXXX was taken to court in XXXX and the matter finished. This was taken to a court by the original creditor and not a 3rd part debt collector. Ive contacted HSBC myself and my information can not be found. Probably because its over 15 years old. On XX/XX/XXXX they called again and I told them to stop calling. I then received a text message with a link for my documents. The documents state a debt to HSBCXX/XX/XXXX Bank which is a credit card I believe I had 10-15 years ago. These are extremely old debts, I do not owe the debt due to my states statue of limitations to collect, and I would like the harassment to stop.
Company Response:
State: OH
Zip: 43612
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: On XXXX XXXX, my HSBC XXXX account : XXXX was suspended. My HSBC US app can not login. Also the HSBC XXXX account linked to my other global HSBC APP such as HSBC XXXX app, can not be viewed. I called HSBC XXXX customer service, and wait for more than XXXX minutes, and got an reply that I need to wait for further information and no other information for the time being. It is been more than XXXX weeks however, I don't get any reply from HSBC XXXX and my account is still suspended. Please help ask HSBC XXXX unlock my account. Thanks.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A