Date Received: 2022-08-06
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: On XX/XX/XXXX XXXX XXXX contacted me trying to collect on a debt that is past the statue of limitations. The debt amount is {$830.00} ( {$1700.00} with interest ). I followed up with the original debtor of this debt, HSBC Bank and found that this debt was originally charged off in XXXX. They also were very nasty to me on the phone and threatened to bring me to court ( sue me ). At that point I asked for the account information in writing ( postal mail ) which they refused to do. They also took til XX/XX/XXXX to furnish a copy of the debt letter ( attached ) in which their letter states that I had til that day to settle the debt.
Company Response:
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-06
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Dear Manager XXXX XXXX HSBC US, I wish and hope you can help me out of my present financial crisis situation, as XXXX XXXX HSBC XXXX transferred XXXX to XXXX Account. So I request you to help to contact XXXX XXXX to transfer next time directly to my account instead of XXXX, And verify if XXXX XXXX is legitimate. And how can I claim XXXX back to me, and do I have to pay a fee to receive that amount when it is seperately from The US federal government funds, why will I have to pay {$200.00} fee why it won't be transferred immediately when I'm the beneficiary to request that funds in urgence? So please reply and explain me know. I'm not a victim of any scam this XXXX is my estate. Thank you, XXXX XXXX XXXX : I'm looking forward to hearing from you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-06
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: This is my second complaint against this debt collector. First Complaint number XXXX. For the past three weeks, I have been called by a process server who states that his name is XXXX XXXX, with XXXX XXXX XXXX. He continues to threaten with legal papers for a debt that is supposedly 19 years old. I have spoken with XXXX XXXX XXXX XXXX on a number of times about this debt. I do not owe it. Secondly, both the statute of limitation has passed. This is not the truth. They are claiming that I last made a payment in XXXX, thus the debt is still good to file a lawsuit with. I confirm that this debt when into collection in XXXX because I was forced to move out of the house. I requested their mailing address, but they refused to give me that. I have asked for paperwork on this transaction. But they refused to give me anything. I have voluntarily given them my home address. Yet, they will not give me anything on the debt. Finally, I told that to send me a settle agreement with their address and I would reply. This was the only way that I could get them to give me their address. Attached is the document that was emailed to me to XXXX. These people are totally unethical. They continue to threaten me with a sue if I do not comply. XXXX XXXX continues to leave messages stating that I have been notified and I will be served. Now, I confirmed that this debt was associate with a home in XXXX GA. It was a brand-new home. The government file an eminent domain on this property. The house was only 2 years old. I purchased in a new subdivision. The government paid off all debt on this house and I do not owe anything. You can XXXX the street of XXXX XXXX XXXX XXXX in XXXX. The causeway is call XXXX XXXX XXXX. As you can see, the government put in a brand-new causeway that removed my house and my neighbors homes. I want this stopped. Please investigate this collection company. I received settlement paper work from XXXX XXXX ( XXXX ) on behalf of XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 95337
Submitted Via: Web
Date Sent: 2022-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-03
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I was appointed XXXX of XXXX XXXX on or about XXXX, 2022. XXXX XXXX is XXXX, XXXX XXXX XXXX and was a XXXX of financial exploitation. I have served XXXX, where she has XXXX accounts, with XXXX orders from the New York XXXX Supreme Court. XXXX order appoints me guardian with the power to marshal her assets and the second was an Order to Compel them to provide me with the account numbers and statement. In a letter dated XX/XX/2022 XXXX acknowledges that it received the court order appointing me guardian back in XXXX, 2022. It is now XX/XX/2022 and I am still being told I can not be added to the account. I literally spend hours each day calling to see why there is still a delay. The excuse now is because I have to first make an appointment at a branch and only then can my " profile '' be added to the account on the bank side. I can't just walk in, I have to have an appointment and only they can make that appointment for me. I would have to do something different on the brokerage side because they won't accept the orders as compelling evidence that I have legal authority to marshal assets. XXXX XXXX is XXXX XXXX XXXX. She needs XXXX care. She needs her rent paid. I do not have the funds to pay for the care that she needs. XXXX to date has only provided me with copies of statements. They give me numbers to call that aren't picked up and where you can't leave a message. If XXXX can basically thumb their nose at a court order, then why is it that the federal government continues to grant them operating authority? I would really appreciate your help in this matter.
Company Response:
State: NY
Zip: 11354
Submitted Via: Web
Date Sent: 2022-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Amount of money : XXXX XXXX Date of transfer : XXXX, XX/XX/2022 Sender 's bank : HSBC, USA Recipient bank : XXXX XXXX, XXXX Events that transpired : XXXX ) I usually transfer an amount of XXXXXXXX XXXX from my HSBC, XXXX XXXX account to my mother 's account in XXXXXXXX XXXX, XXXX. This I do almost every month, using the same template in my HSBC account page. I initiated a similar transfer on XXXX, XX/XX/2022 XXXX ) I realized after two weeks that the amount hasn't reached my mother 's account. When I checked with HSBC through their XXXX XXXX this was the exact response I got from XXXX XXXX XXXX, VP Premier Relationships XXXX XXXX, " Our back office informed that the payment has been completed by HSBC and already on hold with receiving bank. You can go ahead to check with the receiving bank now to find out the payment 's status '' 3 ) Assuming that HSBC completed its part of the deal my father rigorously followed up with XXXXXXXX XXXX XXXX. HSBC provided me with a receipt number. But XXXX XXXX said that the receipt number was invalid. These were XXXX banks exact words, " Dear Sir/Madam, As of now, We are unable to trace any message/payment with given details. Kindly provide authenticated XXXX XXXX copy to trace further. " 4 ) When I contacted HSBC again asking for the " XXXX XXXX copy '' they weren't ready to provide that to me. All they were ready to provide was a receipt number which the other bank wouldn't recognize 5 ) When I spoke with HSBC again a week later, they told me that the transaction could not be completed because " the reason/intent for the transaction was unclear ''. This is not the first time I have had this issue with HSBC. I have had the same issue multiple times before and I had cleared it up with their wire department or at least I thought I did. This was again a template recommended by one of their relationship managers named XXXX XXXX in HSBC, XXXX XXXX. I had used the template multiple times before so I don't know how " the intent could suddenly become unclear. '' 6 ) I was told that I could " expect '' to see the money in my bank account in a couple of weeks. 7 ) When I couldn't find the money in my account, I contacted HSBC again in a couple of weeks. They told me that they had transferred the amount to XXXXXXXX XXXX but XXXXXXXX XXXX denied the transaction saying that the intent was unclear. So now they are trying to retract the transaction from XXXXXXXX XXXX 8 ) But when I contacted XXXXXXXX XXXX again, they deny that there has been any transaction. They are requesting more details from me. But HSBC won't give me the details. 9 ) This point is just a rant. It has been 3 months now and I don't know where my money is. If a transaction is denied I think HSBC has the responsibility to let its customer know that the transaction has been denied which it chooses not to do. It's a universal truth that HSBC has terrible customer service and doesn't care about its customers once you open an account. But this is beyond terrible customer service. This is harming the customer. This I hope is a new low. If it's not a new low I hope that CFPB or some other federal agency does something about it. 10 ) I have also filed a complaint through HSBC 's complaint system. But I haven't heard a response in 2 weeks.
Company Response:
State: CA
Zip: 95132
Submitted Via: Web
Date Sent: 2022-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-28
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: RE : Mortgage # XXXX by HSBC MORTGAGE CORPORATION ( USA ) For purchase of XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX, FL XXXX I XXXX XXXX, was granted a Mortgage # XXXX by HSBC MORTGAGE CORPORATION ( USA ) in XXXX XXXX for a principal amount of {$140000.00} at 5.125 % 30yr term, for the purchase of a duplex at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL XXXX. The first payment due on XX/XX/2003. The first communication in writing from HSBC after the mortgage was granted, is a letter in response to my enquiry about using Electronic Funds Transfer program to repay Mortgage # XXXX. XXXX XXXX, HSBC Mortgage Cashiering Specialist letter would indicate that for payment purpose the Mortgage account number as XXXX. We did not worry about it as we recognized, the number as a diminutive of the real loan number ( XXXX ) XXXX ( XXXX ) XXXX ( XXXX ) { the missing numbers being shown in bracket } UNTIL NOW. We received a letter dated XXXX XXXX advising us that HSBC has XXXX XXXX XXXX XXXX ( " XXXX XXXX XXXX '' ) and that the current account # XXXX is changed to the New Account # XXXX. No reference was made the current account number is the number for accounting purposes that represent the Mortgage Loan # XXXX date XXXX XXXX. On XXXX XXXX an HSBC Loan # XXXX was approved for a principal $ XXXX 3.5 % 15yr term, from which {$110000.00} was used to pay off Principal balance on Loan # XXXX with " XXXX XXXX XXXX '' the Original Mortgage # XXXX not being mentioned again. As the response we have received Form HSBC Mortgage company and XXXX XXXX XXXX XXXX have been in slightly different terms " Since the loan have been paid-off, we do not have access to the files anymore ''. We respectfully request that Mortgage # XXXX be taken off the books OR marked as being Paid in full. Uploaded copy of HSBC XX/XX/2003 letter with " Subject : Mortgage Account Number XXXX and the Monthly Mortgage Statement clearly outlines all the condition in the Mortgage loan # XXXX. We submit that both account numbers are referring to the same loan. It follows that all the other subsequent loan numbers link back to Mortgage loan # XXXX. As such, the XX/XX/2003 Mortgage loan # XXXX has been paid in full in XXXX XXXX and should be recorded accordingly. Sincerely,
Company Response:
State: FL
Zip: 33021
Submitted Via: Web
Date Sent: 2022-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello, I have $ XXXXUSD with proof of fund I request XXXX XXXX to wire it to me but she got more $ XXXXUSD then transfered to XXXX XXXX HSBC XXXX to demand me to pay more fees, if they wired it to me I would invest in my VIP Plan to get 8 % per day until now it has been two months I would get over $ XXXXUSD but HSBC XXXX hasn't released my funds and hasn't abibe by my demand and instruction. I'm the beneficiary of $ XXXXUSD with proof of fund please refer to files that I attach with this complaint
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Please reference previous CFPB Complaint XXXX. The response to this complaint was from A # 1 Movers who I never contracted with, nor did I ever sign any documents or agreements with them. This was fraud and I have obtained a Default Judgement in the amount of {$4200.00} against A # 1 XXXX and XXXX XXXX ( see attached Default Judgement ). Complaint : I entered a contract with XXXX XXXX for 4 movers and 1 truck/s, at $ XXXX and a {$100.00} deposit nonrefundable to move me from XXXX XXXX XXXX, XXXX XXXX TX XXXX to XXXX XXXX XXXX XXXX on XX/XX/21 XXXX Before my move date, I received a call asking if I minded multiple trips. I specifically said I do not want multiple trips. On XX/XX/21, 4 movers came with a surprisingly small truck and began moving at XXXX. The truck did not have a lift in the back to assist with getting the refrigerator, heavy XXXX XXXX XXXX and my 75-inch Sony TV in the truck. Around lunch time they told me the truck was full and they needed to make an additional trip. Before delivering the 1st load to XXXX XXXX XXXX XXXX, the 4-men crew stopped for lunch. They were gone for XXXX hours. The 4th person never returned. My contract stated 4 men and a truck at $ XXXX. They unloaded the first load and then XXXX men and myself returned to XXXX XXXX XXXX, XXXX TX to finish loading the large items such as the heavy XXXX XXXX XXXX, the 75 inch Sony TV, the refrigerator and a handful of other inventory items. The 3rd man stayed at XXXX XXXX XXXX XXXX to begin assembling the beds. The 4th man never returned to the job. The 3 men delivered the final items. After a full inspection I realized : 1. I was missing a large decorative vase that went with two others ( Exhibit A ). I have a bad hip and was not able to go onto the truck and inspect it before they left to see what had been left there. 2. My Sony 75-inch TV was shattered ( Exhibit B ). The men did not wrap it, nor did they put the blankets on it when they loaded it. All they could say was XXXX we have another job to go to after this one. 3. My XXXX XXXX XXXX was so damaged that I could not even open it ( Exhibit C ). 4. There were scratches and dents on my XXXX XXXX XXXXr ( Exhibit D, E and F ). 5. There were scratches on my dining room table ( Exhibit G and H ). The damages noted above exceed the moving costs I paid, of a {$100.00} deposit paid on XX/XX/21 and {$1600.00} on XX/XX/21 ( XXXX paid {$1700.00} ). I am disputing all moving charges paid through my credit card company HSBC. I will be filing numerous online social media complaints and a XXXX XXXX XXXX Complaint against XXXX XXXX Company for your Gross Negligence and Breach of Contract. When I file a complaint against HSBC, XXXX XXXX XXXX XXXXXXXX responded and produced documents that I had never seen nor signed. I NEVER contracted with A # XXXX Movers and did not even know they existed. I called the HSBC Fraud Dept. and complained, and they provided a temporary credit in the amount of {$1600.00}. HSBC then reversed the credit and charged me back. I sued both XXXX XXXX and XXXX XXXX XXXX XXXX and won a default judgement against them ( see Default Judgement Cause No. XXXX ) in the amount of {$4200.00} including court costs. I am now asking HSBC to credit me back the {$1600.00} and the {$100.00} deposit based on the judgement against them I have proven in the Justice of the Peace Court -Precinct 1.
Company Response:
State: TX
Zip: 76227
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-25
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Amount I was shorted XXXX On XX/XX/2022 I made a mobile check deposit into my account at HSBC bank.. XXXX XXXX released the funds to My HSBC account.. However, HSBC bank presented the check for payment to XXXX XXXX TWO times.. XXXX XXXX returned the payment for the second presentation.. HSBC then proceeded to deduct the Second presentation, but never credited my account for the first presentation that XXXX paid to HSBC..
Company Response:
State: NY
Zip: 11229
Submitted Via: Web
Date Sent: 2022-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened an account with HSBC. I had a difficult time initially funding the account. I made a small deposit followed by a {$400.00} deposit. I received a {$40000.00} transfer into my account. The next day I wanted to use a wire transfer to another account. I was told that the account was suspended. I called and talked to some who would relay my concerns to the bank 's fraud department. I was told that the account was under review. The bank keeps delaying their decision to reopen or close the account. They are stalling. I ask for an expedited decision and was told a decision would be made on a Friday. The following Monday I called and no decision was made.
Company Response:
State: AL
Zip: 362XX
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A