Date Received: 2022-09-07
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Phone call says his name is XXXX does not give me last name asays I owe a debt from XXXX that I paid on he says for nine years then stopped in XXXX Refuses to tell me what the debt is for except the name of some bank I have never heard of HSBC gives me a phone # which I called its a Nevada phone # i have never lived in Nevada or heard of this bank XXXX ( XXXX ) XXXX When i call they answer XXXX XXXX XXXX but I look up this law firm and its different phone # in Nevada and not a debt collector? This XXXX on phone Threatens to sue me and garnish 25 % of my wages. I have never heard of this bank and I am so concerned and confused please help me He faxed me a paper wanted me set up payment plan without allowing me to know how I obtained this debt. He has my employers information. I'm really worried cause I can't understand what is going on.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-06
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I am the probate and power of attorney for my aunt XXXX XXXX, She passed away in XX/XX/2021. My probate lawyer sent them correspondences in XXXX XXXX XXXX, XXXX and XXXX and they have not responded and will not release the money. Everything has been done and money should have been released but they will not respond.
Company Response:
State: NY
Zip: 10701
Submitted Via: Web
Date Sent: 2022-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-05
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: My credit card was used in XXXX when I am not in the country me and my family was out of country from XXXX XX/XX/XXXX .I came back in XXXX XX/XX/XXXX XXXXAfter some time I received calls and notices from debt collectors I wrote to them that this is not my debt I want to start the dispute because this was happened when I was not in the country. Original creditor HSBC Original creditor account number XXXX Date of charge off XXXX XXXX Current owner of account XXXX XXXX XXXX XXXX Current balance {$7900.00}
Company Response:
State: NJ
Zip: 08817
Submitted Via: Web
Date Sent: 2022-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-01
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I applied for a premier checking account with HSBC on XX/XX/2022, and the account was approved the next business day XX/XX/2022. The terms of the agreement were a bonus amount of {$450.00} when I make a direct deposit from my paycheck/salary of {$5000.00} or more each month for 3 consecutive months. I did fulfill the terms of agreement for XXXX, XXXX, and XXXX, and when I reached out to the bank on their fulfilment of the bonus, they have been posting me now for the past 2 months. Every time I call, the representative will confirm that I met the terms and say the payment will be made on a future date and they never did. The last time I called, about 2 weeks ago, I was told the payment will be made on or before XX/XX/2022. We are past that date now and the bonus amount is yet to be credited to my account. I feel disrespected and deceived by this Bank and decided to file this complaint against them for the way I am been treated and their refusal to fulfil their own terms and conditions. I am deeply disappointed with HSBC.
Company Response:
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2022-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: HSBC says they are closing my account and they will return my money once the account is closed, however, it's been almost 2 months since this started and still have not received my money. The bank gives me no explanation as to why they are keeping my money.
Company Response:
State: FL
Zip: 33435
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-30
Issue: Money was not available when promised
Subissue:
Consumer Complaint: TO : Consumer Financial Protection Bureau ( CFPB ) XX/XX/2022 Please immediately review and report concerning a mishandled wire transaction that was scheduled to occur on XX/XX/2022... but such " wired funds '' were never placed into my personal account until XXXX days later on XX/XX/2022. The amount involved was {$260000.00} ( plus my wire fees and all fines-fees-penalties and interest due me ) which was unjustifiably held by one or all of the guilty banking and or investment brokerage institutions listed below : Background Chronological Order : On XXXX XXXX Monday XX/XX/2022, my Primary Real Estate residence in PA closed ( Final Settlement ). XXXX XXXX XXXX, XXXX handled the settlement. " EMAIL : Thu, XX/XX/XXXX, XXXX XXXX I reviewed the XX/XX/2022, seller 's settlement papers/ fees and approved... Please make sure {$260000.00} is immediately transferred to my XXXX account... Thanks XXXX '' I instructed XXXX XXXX XXXX XXXX XXXX ) to wire funds due to me, the seller, ( {$260000.00} ) to my personal Municipal Money Market Fund ( XXXX XXXX # XXXX ) held at XXXX XXXX I gave XXXX the instructions to wire funds ( per XXXX web sites wiring instructions ) and paid additional fees to XXXX to have those funds directly wired to my XXXX account. XXXX has assured me that their bank, XXXX Bank, wired {$260000.00} on XX/XX/2022, per instructions. At XXXX PM Monday XX/XX/2022, XXXX XXXX, ( XXXX XXXX ) received wiring confirmations from XXXX XXXX # XXXX HSBC Bank USA that confirmed they received {$260000.00} ( from XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX : XXXX XXXX On XX/XX/2022, I called XXXX and spoke to the XXXX Wire Transfer Department asking why my funds were not deposited into my Account. They did not have an answer and promised a return call. NO RETURN CALL WAS MADE. On XX/XX/2022, a representative of XXXX XXXX XXXX XXXX XXXX joined me in a 3-way conversation with XXXX Wire Transfer Department XXXX She verbally shared with them both the XXXX and XXXX bank wire confirmation numbers. After an extensive delay, XXXX confirmed that their bank HSBC received the funds and MY PERSONAL VANGUARD ACCOUNT SHOULD RECEIVE THE FUNDS WITHIN 5 BUSINESS DAYS. I asked the reason why my funds could not be instantly wired into my personal XXXX XXXX XXXX Account plus all fines-fees-penalties and interest due me. NO ANSWER GIVEN On XX/XX/2022, I AGAIN called XXXX and spoke to the XXXX Wire Transfer Department. They informed me that the wiring instructions from XXXX XXXX XXXX were formatted incorrectly and that it will take 4 more business days to transfer the funds into my personal XXXX XXXX XXXX Account XXXX " EMAIL : Fri, XX/XX/XXXX, XXXX XXXX My name is XXXX XXXX, and I am counsel for XXXX XXXX XXXX, XXXX. I have reviewed the wiring instructions you provided to XXXX and compared them to the outgoing instructions which were provided to XXXX XXXX. Those two sets of documents matched. Ive also confirmed the outgoing wiring instructions with XXXX XXXX to ensure they initiated the wire with the same instructions. XXXX XXXX confirmed that all of the information in the outgoing wire was exactly as set forth on the instructions you provided to XXXX. Ultimately, I appreciate your frustration, but my client has done exactly as required by the instructions they were provided, and any delay was clearly not caused by XXXX or XXXX XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX of XXXX XXXX XXXX, XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, PA XXXXXXXX XXXX XXXX XXXX XXXX Fax- XXXX " On XX/XX/2022, I AGAIN called XXXX and spoke to the XXXX Wire Transfer Department . I asked why my funds were not deposited into my account. They initially informed me that the funds were never received by their bank. I was furious and insisted an immediate review be undertaken. After an extensive delay, XXXX Wire Transfer Department returned to the call and now confirmed that their bank ( HSBC Bank USA ) had my fundsbut the bank needs an additional 2-3 business days to transfer the funds ( including interest/dividends accrued ) into my account. I was now totally frustrated and asked the reason why my funds could not be instantly wired into my personal XXXX XXXX XXXX Account plus all fines-fees-penalties and interest due me. NO ANSWER GIVEN. Accordingly, I asked that my funds be immediately deposited into my personal XXXX XXXX XXXX Account REFUSED. I also asked for a phone call content log-summary of all the calls I have made to XXXX and the promises that have been made to me. REFUSED. I also asked to immediately speak to the Department Manager or President/CEO of VanguardI was informed that either one would call me within 24-48 hours. NO RETURN CALL WAS MADE. Finally on XX/XX/2022 a XXXX representative, XXXX XXXX, contacted me to apologize and inform me that my funds ( {$260000.00} ) were now ( 16 DAYS after wiring transaction was initiated ) placed into my personal XXXX XXXX XXXX Account. ( WITHOUT any fines-fees-penalties and interest due me deposited into my account. ) Please immediately help me to determine the guilty party/parties and : 1. Supply to me the complete detailed information concerning the REASONS and SPECFICS for delays in my transaction ( revealed in writing ) 2 Fines/fees/assessments/interest should be levied against any/all guilty institutions ... payable to me 3 Corrective measures should be mandated so that such worrisome troubling unfair delays and horrible treatment never happen again to any American Citizen Thank-you " XXXX XXXX Cell " XXXX XXXX Email XXXX Contacts : Email XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ID XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX XXXX XXXXXXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX XXXX HSBC BANK USA, N.A XXXX XXXX # XXXX XXXX XXXX XXXX, XXXX XXXX ( NY ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX Phone : ( XXXX ) XXXX XXXX XXXX services XXXX Background : Settlement Date : XX/XX/2022 Property Address : XXXX Seller : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ID XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX XXXX File No./Escrow No. : XXXX Officer/Escrow XXXX : XXXX XXXX XXXX WIRE INSTRUCTIONS : Receiving Bank : XXXX XXXX # XXXX HSBC Bank USA XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX For Credit to : XXXX Account XXXX, XXXX Incoming Wire Account For Further Credit to the Final Beneficiary XXXX XXXX Fund Number/Name : XXXX XXXX XXXX XXXX ( XXXX XXXX # XXXX ) XXXX Account # : ( XXXX ) XXXX digits XXXX XXXXXXXX Account Registration Details : XXXX XXXX XXXX XXXX
Company Response:
State: AZ
Zip: 85050
Submitted Via: Web
Date Sent: 2022-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: On XX/XX/2022 I received a letter from XXXX XXXX XXXX regarding the account XXXX which claimed that I owed them {$11000.00} and thus far they have illegally taken XXXX The amount alone shows that interest rates in excess of the amount allowed by the SCRA and Military Lending Act have been applied. Further the denial and ostensible shrouding of the the perpetuated " law firm servicing '' is an unconscionable and illegal burden to put on a veteran of the untied states.. I state illegally, as all of the correspondence sent to me stated my account and seized payments had been turned over to a law firm for servicing. However the correspondence never identified said law firm, nor provided any way for my to request validation of the debt, make arrangements and make sure it is within legal collection timeframe. Further, as a veteran, they refused to provide me with a breakdown of the original debt and interest amounts, nor a legitimate avenue to procure the aforementioned. As shown in the attached payment statement from XXXX XXXX XXXX, This creditor has violated the SCRA, CFPB regulations and the Military Lending Act.
Company Response:
State: NY
Zip: 10037
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-22
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I requested to have my account ( XXXX XXXX ) closed in XXXX. After checking in XXXX, the account was open. I chatted to XXXX, who assured me that the account was closed. Today, XX/XX/XXXX, I received a letter from HSBC that my account was being transferred to XXXX XXXX, whoever that company is. I spoke with XXXX at XXXX, who said that the account was closed, but the account number takes six months to drop off the website (? ) and that I received the letter in error. This is wildly suspicious.
Company Response:
State: NJ
Zip: 08021
Submitted Via: Web
Date Sent: 2022-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: on XX/XX/2022 I, XXXX XXXX, was notified by HSBC USA N.A via mail that my credit card account was being sold to XXXX XXXX XXXX XXXX effective XX/XX/2022. Later I received notice that this change was postponed until XX/XX/2022. on XX/XX/2022 I, XXXX XXXX, sent a check from XXXX bank to HSBC USA to pay off the remaining balance of my credit card account, in the amount of {$2300.00}. on XX/XX/2022 My HSBC USA account showed a credit for the amount I paid via check, and my account balance was XXXX cents. That same evening, XX/XX/2022, The credit was reversed and my balance was back to original amount. XX/XX/2022 My account was charged a Return Check Fee. XX/XX/2022 I called XXXX bank and there was no evidence of a check submitted by, or returned to HSBC USA. XXXX advised me that the check was never submitted to them by HSBC USA and no check was denied by XXXX bank. I then called HSBC USA and was told multiple times that the check was returned by my bank and denied. I then proceeded to make a conference call with XXXX bank and HSBC USA on the same phone call, and was then told by HSBC USA that the check was first denied for unknown reasons. XXXX told HSBC USA that the check would clear with them, but they show no record of a check being submitted to them from HSBC USA. I was then told on the same phone call from HSBC USA that a " back department '' would need to accept the funds and my account would be paid off and the return check charge be voided. I was promised a call back within 24 hours and verification that my account was paid off and check accepted. XX/XX/2022 I received no phone call within the 24hr period and my account still showed the original balance. Called HSBC USA and was " disconnected ', which I believe hung up on, multiple times after explaining my situation with a new representative. Was then notified by HSBC USA after being on hold for 2 hours that they did not have the check and I would again be contacted when they research the problem and find a resolution. As of today, XX/XX/2022 my HSBC USA account still shows the original balance after a check was sent from XXXX bank in the full account balance amount, and HSBC USA is refusing to accept the check i submitted to pay this account off in full.
Company Response:
State: VA
Zip: 225XX
Submitted Via: Web
Date Sent: 2022-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX XX/XX/2022 I placed a legitimate wire transfer from my US HSBC checking account to a US account for {$40.00} XXXX. HSBC cancelled the wire as they thought it was fraudulent. They attempted to contact me but I was asleep as was on vacation outside of the US on a different time zone. As soon as I woke up and saw the communication from HSBC I called but the wire had already been cancelled. To date XXXX XX/XX/2022 ( XXXX days later ) the {$40.00} XXXX has not been returned to my account. Numerous chats and calls to HSBC have not resulted in resolution of the problem and I have been unable to pay the person who expected to be paid on XXXX XX/XX/2022 due to lack of funds and have no idea when if ever the funds will be returned to my account.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A