Date Received: 2022-06-22
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: A number from XXXX, TN. called and said I was being subpoenaed. I had to call an XXXX number with a case number to find out what it was about. They pulled up a file saying I owed {$4000.00} from a credit card I opened in XXXX. I supposedly stopped paying XXXX. I never had credit cards during that time. I called to verify my credit to be sure I really didnt owe anything. It was confirmed this is NOT on my credit report. This is a scam! The bank reported I owed to HSBC which is a bank over seas.
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: HSBC Bank XXXX Credit card customer informed me that they were lowering my available credit limit without reason or cause which resulted in lowering my credit score and hurting my ability to utilize credit. I had a balance below 50 % of my available credit and have never been late on a payment so this comes as a surprise with no recourse. This action should no be allowed without cause as it hurts peoples credit scores and purchasing power with no notice.
Company Response:
State: AZ
Zip: 85023
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I had an HSBC Premier World Elite card until it was closed and converted to a HSBC Cash Rewards credit card in XXXX ( which has no annual fee ). I did not convert this card, HSBC USA did. However, I was charged an annual fee for the Premier World Elite card of {$390.00}. When my card was converted to a the Cash Rewards, I phoned in XXXX and talked to an agent and they advised me I would get a refund for the annual fee. I called back after 30 days only to find out nobody had any record of this conversation nor knew anything about conversion of bank accounts/credit cards that recently transpired in the XXXX. I have called numerous occasions asking about my annual fee refund, but unfortunately have been given the run around. So many of the agents say they will " escalate '' this and call me back. No one has ever called me back. In fact, this week alone I have called three times and have logged a almost 3 hours on the phone to resolve this issue. Why is HSBC stealing my money? I paid for the annual fee for card and benefits that no longer exist? Please give me my money back. This is a crooked business practice, HSBC. Do the right thing.
Company Response:
State: TX
Zip: 75019
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I opened a checking account on XX/XX/21 with a welcome promotion of needing " make recurring qualifying direct deposits totaling at least {$5000.00} per month for 3 consecutive calender months from the second full calender month after account opening '' i completed amount {$5000.00} on XX/XX/21, {$5000.00} on XX/XX/21, and {$5000.00} on XX/XX/21. the requirements were met. i have called and spoke to their customer reps twice. the time to review has passed and have not been credited the {$450.00} welcome offer. i was given a case # XXXX from XXXX reps.
Company Response:
State: IL
Zip: 60139
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-18
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: i have a checking account with HSBC. I found my balance was not correct and that happened in between XXXX and XXXX. I called HSBC asking monthl statement for that period. They said the oldest date they can provide for statement is from XX/XX/XXXX. Please help me to get statments from XXXX XXXX from HSBC. The account # is XXXX. Thanks
Company Response:
State: NY
Zip: 11229
Submitted Via: Web
Date Sent: 2022-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-15
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I booked a flight with the HSBC rewards program. My card was supposed to be charged for the entire amount {$740.00} USD and a statement credit of {$650.00} USD to be issued for the Points I selected ( XXXX ). HSBC never posted the credit nor removed the points as agreed. I have contacted the client service team multiple time and even though they said they had a tech issue and that the Back Office would address this problem its over a month now I have no updates or status from their side. Every time I called the service team said a supervisor needs to action but there was not one available at any point. I have also raised the concern with my relationship manager, no solution provided. As a consequence I am taking a loss of {$650.00} that was not part of my financial planning for the month and there is no response from the institution. The ref of the claim is XXXX ( I managed to get a # after many many times asking ) - however I wouldn't trust the HSBC tracking method for open claims as the multiple times I called there seemed to be no proper register.
Company Response:
State: NY
Zip: 10016
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022, I deposit {$10000.00} from XXXXXXXX XXXX to HSBC, then made two wire tranfers to my other two bank account. Since then, HSBC has blocked my account, refused to allow to access my accounts. I am requesting HSBC to unlock my account immediately.
Company Response:
State: FL
Zip: 33351
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Yes, I have called you guys multiples of time regarding my fraud transactions and you guys told me that you guys would remove those XXXX fraud transaction with the card ending in XXXX, and it's still on my statement, what the deal??? the transaction are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Im tired of contacting you guys and requesting for the same thing over and over.
Company Response:
State: NV
Zip: 89122
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: A third-party called and pretended to be a representative from HSBC and tricked us into providing account login information and account confirmation code, to initiate an XXXX out of the our account. When this was identified as a fraud on XX/XX/XXXX within 10-15 minutes we contacted HSBC which was well within the standard 2 business days that is generally required to highlight this as an unauthorized transaction to a " XXXX XXXX '' and requested that the funds be recalled and that the receiving bank ( XXXX XXXX XXXX ) be advised to immediately freeze the funds. The Premier Relationship XXXX confirmed to us later on XX/XX/XXXX, that the funds had been suspended by XXXX XXXX XXXX as requested by HSBC and that we should expect to receive our {$20000.00} back in 10 working days. This did not happen and we have been contacting HSBC regularly and to date we have not received our funds and after two formal complaints we are advised that we are not entitled to a refund as there was not errors identified and the funds could not be recouped from XXXX XXXX XXXX. The lack of detail and sufficient explanation that we have been provided after over XXXX months makes it unclear what steps were undertaken on our behalf to promptly investigate the fraud as soon as it was originally raised and what information was used to reach the current conclusions. We requested additional information on the full details of the investigation and how the current unsatisfactory conclusion was determined but to date this has not been received. Furthermore, there is no reference made to the protections which we should be afforded as consumers under Regulation E : Electronic Fund Transfers 12 CFR 205 and the requirement of HSBCs obligations as a financial institution to comply with the Electronic Funds Transfer Act 1978 ( EFTA ) and Regulation E, to correct the error and initiate a refund to our account. The below was specifically highlighted in our compliant referencing the Consumer Financial Protection Bureau ( CFPB ) FAQs dated of XX/XX/XXXX in this regard : Coverage : Transactions The term electronic fund transfer or XXXX means any transfer of funds that is initiated through an electronic terminal, telephone, computer, or magnetic tape for the purpose of ordering, instructing, or authorizing a financial institution to debit or credit a consumer 's account. 12 CFR 1005.3 ( b ) ( 1 ). Accordingly, Regulation E applies to any person-to-person ( P2P ) or mobile payment transactions that meet the definition of XXXX, including debit card, ACH, prepaid account, and other electronic transfers to or from a consumer account. 12 CFR 1005.3 ( b ) ( 1 ) ( v ) ; Comment 3 ( b ) ( 1 ) -1.ii. Coverage : Financial Institutions Regulation E section 1005.2 ( i ) defines financial institution under XXXX and Regulation E to include banks, savings associations, credit unions, and : any other person that directly or indirectly holds an account belonging to a consumer, or any other person that issues an access device and agrees with a consumer to provide electronic fund transfer ( EFT ) services. 12 CFR 1005.2 ( i ). Financial institutions include providers of P2P payment and bill payment services, if they directly or indirectly hold an account belonging to a consumer, or if they issue an access device and agree with a consumer to provide XXXX services. Any entity that is considered a financial institution under Regulation E has error resolution obligations in the event that a consumer notifies the financial institution of an error, with limited exceptions. 12 CFR 1005.11. Error Resolution : Unauthorized EFTs An unauthorized XXXX is an XXXX from a consumers account initiated by a person other than the consumer without actual authority to initiate the transfer and from which the consumer receives no benefit. 12 CFR 1005.2 ( m ). A third party fraudulently induces a consumer into sharing account access information that is used to initiate an XXXX from the consumers account. Does this transfer fall within the Regulation E definition of an unauthorized transaction? Yes.For example, the Bureau is aware of the following situations where a third party has fraudulently obtained a consumers account access information, and thus, are considered unauthorized EFTs under Regulation E : ( 1 ) a third-party calling the consumer and pretending to be a representative from the consumers financial institution and then tricking the consumer into providing their account login information, texted account confirmation code, debit card number, or other information that could be used to initiate an XXXX out of the consumers account.. XXXX stemming from these situations meet the Regulation E definition of unauthorized XXXX. As the transaction in question falls within the Regulation E definition because the the information to action the transfer was obtained via fraud, taking this into consideration together with our additional items raised above, we requested that HSBC correct this error immediately and initiate a refund to our account for the unauthorized transfer of {$20000.00}. After escalation our claim has been rejected again and we are now being advised to refer this to local law enforcement as HSBC can no longer do anything. This is very shocking as when this was initially raised we were advised that as part of HSBC 's process that they would contact all the relevant authorities and we were not required to do anything directly.
Company Response:
State: NY
Zip: 10022
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-11
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: In XX/XX/XXXX I noticed a Balance Transfer on HSBC Credit card that I had not authorized. The Balance Transfer was {$5000.00} plus a fee of {$200.00} to XXXX XXXX XXXX in XXXX. Since XX/XX/XXXX I have contacted or attempted contact with HSBC multiple times per month. I have explained to them the Balance Transfer is a Fraudulent transaction. I did not authorize it. I did not notice the transaction initially because I was making monthly payments and paid off the original amount. I not only contacted HSBC, I have also contact the XXXX in XXXX XXXX, New York. The XXXX is keeping the complaint open even though they have contacted HSBC and were unable to resolve the issue. XXXX, XXXX, and XX/XX/XXXX, I have tried to contact HSBC via telephone and email. My telephone calls are automated answered, once the calls are transferred, my calls are consistently disconnected. Attempting contact online is no better. I enter my Credit Card number and am immediately kicked off the website. XX/XX/XXXX I did receive an email from HSBC XXXX. This was after they had been contacted by XXXX. The email stated " I appreciate your patience while I continue to investigate your concern. I'm sorry that this has taken longer than expected and am working to resolve this matter as soon as possible. '' Signed XXXX XXXX, Manager Customer Relations. There has been no additional contact due to telephone calls and online attempts being disconnected.
Company Response:
State: OH
Zip: 446XX
Submitted Via: Web
Date Sent: 2022-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A