Date Received: 2022-12-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX XXXX XXXX has been illegally reporting multiple inaccurate misleading incomplete unverifiable accounts on my XXXX credit report. After sending XXXX XXXX XXXX XXXX a cease and desist letter because the company could not fully and completely verify an account under the name HSBC Bank original creditor. I have no knowledge of this account. And XXXX XXXX XXXX XXXX has not able to send me any documentations with my original signature our statements proven that this account actually belongs to me. A violation of federal law
Company Response:
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XXXX XXXX tried to make a transfer to XXXX from my HSBC checking account like I had done a multitude of times. Got a call shortly after to confirm that it was me making the transfer. Confirmed successfully as far as I know ( was kinda hard to understand the agent ). Then a few hours later when loging in to check on the transfer got a " creditials suspended '' pop up. Called the number where I was told my account was recommended for closure and then transferred to another team who gave me 0 information regarding the reason. Every 2 weeks ish after I have chatted and called to try and get information regarding reason but have not been able to get an exact reason beyond " account recommended for closure '' and the process supposedly takes XXXX days. I have $ XXXX sitting in an account I can't access nor have gotten a reason for it being marked for closure. Nor any sympathy about the fact my money isn't accessible. It is ridiculous, and there teams have done nothing but give me the run around.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Received a call from XXXX saying that there is impeding arbitration to collect a debt. Left the number XXXX. I called the number a gentlemen stated I have a debt {$1700.00} with HSBC from 2017 and he had the last 4-digits of my social security number. He asked me to make arrangements and I stated I needed to dispute charges and the call dropped. I called again. I asked for the XXXX account number and the gentlemen was providing a number that could not be valid for a XXXX. The call dropped. I tried to call again and was not able to connect. I do not or have not had activity with HSBC that I can recall in many years.
Company Response:
State: TX
Zip: 77083
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: A XXXX XXXX XXXX called me and said I owed {$930.00} on a XXXX XXXX account that was never paid from XXXX ending number was XXXX. I asked that they send me something in writing to my email but never received it. They said they sent it to my email 4 times. I didn't receive it. Then he said XXXX XXXX sold my account to HSBC and wanted me to make a settlement in the amount of {$630.00} then the phone call was somehow disconnected. I then called XXXX XXXX to inquire about all my past accounts with them and they assured me that I have settled and paid all my debts. XXXX XXXX even went back as far as XXXX and said I don't owe them anything. I also asked if they had sold my account would they still be able to see it and they replied yes. They did not show that any of my accounts were sold. The guy from the XXXX company said his name was XXXX XXXX his phone number was XXXX XXXX XXXX. He also said they were going to serve me with XXXX XXXX XXXX on my job. Please help
Company Response:
State: LA
Zip: 70805
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I was contacted on XXXX by XXXX XXXX XXXX by XXXX XXXX They advised on voicemail that I was being served/sued over. They contacted XXXX family members advising the same that I was being sued/served, disclosed my name, social security number, and date of birth. The company told these people that they were listed as references which is a absolute lie. I spoke to XXXX XXXX He told me what it was finally in regards to. An old credit card debt I paid and I advised that it was paid years ago. They would not release their address or fax to send proof of payment and paid in full letter from 2018 as well as a cease and desist. Almost 5 years ago and I am still be contacted in this threatening manner. When I advised I paid, I advised what company, the amount, when it was paid etc. He said if he needed anything they would call back.never heard a thing more. Here we are today XXXX. A different company is leaving threatening messages/robo calls about suing me. I believe XXXX XXXX hard to tell on the machine. I called back and left a message. But I am absolutely over being constantly harassed over a paid bill. Its been almost 5 years and I am still regularly being harassed over this.
Company Response:
State: NY
Zip: 14224
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have an HSBC expat account. I am a ( US ) citizen XXXX XXXX HSBC required a lot of info about my address etc, to open the account, which I duly provided. However, after a few months, their security Dept asked me to update my info, which I did. They called back saying it didnt update so they need it again. This happened like XXXX or XXXX times, each time asking for the same info I had already provided. I told them I was moving jobs, and they blocked my card in the middle of a move internationally, blocking my access to my own money, while in a move. My family couldnt eat due to not having funds. I tried to resolve this many times with HSBC but they never fix it. I just keep going in circles. I am stranded in a foreign country with no access to my money because of their idiotic process and because their system isnt showing the info I have sent them time and time again. I am furious
Company Response:
State: NY
Zip: 10035
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I was contacted by a company claiming to be XXXX XXXX XXXX. The initial phone call came from a number close to where I live ( XXXX ) XXXX a recording was left stating This message is to notify XXXX XXXX XXXX of a pending matter in our office that is in the process of being reviewed today, we will be verifying your current address as well as place of employment to deliver proper documentation at this time you do have the right to contact the office directly at ( XXXX ) XXXX again that number is ( XXXX ) XXXX. This will serve as your official notification by phone for immediate assistance. I was notified by a woman named XXXX I had an account in collections with the above stated company. The original creditor : HSBC Account ending # XXXX Address my current address I advised her I had no recollection of said account and have never done business with the company. The woman hung the phone up in my face without any other information given. I called the alleged original creditors fraud department and the representative advised after doing a search by my social, they had no record of me having an account with them. I have never had any affiliation or sought out credit from this creditor, nor are they listed on my credit report.
Company Response:
State: GA
Zip: 30265
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I paid my HSBC credit card account balance off on XX/XX/2022 Before it was transferred over to the new credit card company XXXX XXXX XXXX. There was a XXXX balance. I have contacted Hsbc more than 5 times by phone. They keep telling me they no longer will service the transferred account. They keep referring me to XXXX gold card the new company. When I contacted the new company about this they said I had no owed balance on my account at all. They confirmed that there was no balance. I filed more than XXXX disputes with XXXX. Each time they decided the balance would remain because hsbc said the balance it accurate. But I have a Bank statement from XXXX XXXX XXXX that clearly says and confirms what I am saying. I just file another dispute with XXXX about the same issue, reporting fair information to my credit report. This is stopping me from conducting my business. The amount {$3800.00} paid by me
Company Response:
State: TX
Zip: 75254
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The complaint # XXXX is not closed. HSBC closed my account on XXXX XXXX XXXX. They said I would have access to my account until then I did not have access to my account, it was still frozen. They said after the account was closed that I would receive my funds by the quickest method possible. I emailed the company today. If the company would have done the wire transfer like I originally asked, none of this would have happened.
Company Response:
State: AL
Zip: 362XX
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: I'm new to the XXXX and have started with my XXXX employer a month ago. I received a cheque from employer that I deposit on my XXXX HSCB account XX/XX/XXXX. I then receive an advance from HSCB on this cheque ( XXXX XXXX ) that I transfer to another my XXXX credit card. XXXX has an account on my name with the XXXX XXXX saving banks. I send this XXXX XXXX to my account on XX/XX/XXXX. I then get paid the full cheque on the XX/XX/XXXX by HSBC and I immediately transfer the rest to the same account with the XXXX XXXX XXXX. I then receive on XX/XX/XXXX an e-mail from HSBC saying the below : " On XX/XX/XXXX, you initiated our trial deposit verification process to verify ownership of your XXXX XXXX XXXX XXXX, Checking account. To verify this account, we attempted to make two small deposits and a withdrawal for the total amount of the two deposits. Unfortunately, our attempts have been unsuccessful. This is because XXXX XXXX XXXX XXXX, Checking has indicated to us that the account for which you have requested verification is unable to accept transfers. '' I immediately contact them ( the customer service, I don't have a relationship manager ). They say the money is out, give me a reference code and tell me to contact the receiving bank. Which I do, I open a case with them, they don't find anything. On XX/XX/XXXX I call HSBC again, they're trying to put me through their Payment team. After being unsuccessful doing so, they say they will call me later. They never did This money is my salary. I can not eat neither pay my rent without external support. I would appreciate your help.
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A