Date Received: 2016-10-27
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I settled the account back in 2010 and this collection agency sold my account to another agency even after got a paid in full letter confirming paid off debt.
Company Response:
State: NE
Zip: 68510
Submitted Via: Web
Date Sent: 2016-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I took out a second ( junior ) mortgage on my house with Beneficial Finance ( HFC, HSBC ) in XXXX. I have been paying religiously since then every month. I intend to pay of the balance when the closing of my current property occurs on XXXX/XXXX/XXXX. I called to get payoff balance and discovered there is {$2900.00} in deferred interest and {$27.00} in deferred late charges. I do n't recall ever being late on paying this loan - and I certainly never agreed to deferred interest. Can you help me fight this? I need to pay this loan off before my new mortgage will proceed and I am not paying something that an unscrupulous bank decides to charge me without my knowledge or consent. Thank you XXXX XXXX email : XXXXXXXXXXXX
Company Response:
State: NC
Zip: 27539
Submitted Via: Web
Date Sent: 2016-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XXXX XXXX I contacted HSBC to see if I could qualify to have my existing mortgage modified to reduce my cost. I was an existing HSBC mortgage holder. I was assigned a case manager who was going to help me with this process. I have been officially placed on permanent full medical social security XXXX as of XXXX XXXX. XXXX XXXX was assigned to me as my case manager by HSBC. Several months went past and I was finally asked to do a 4 month trial payment to see if I could afford the modification. My trial term started XXXX XXXX and was thru XXXX, XXXX and XXXX. My original loan payment was {$1100.00}. My trial payment was {$1600.00} I was told I could no longer pay my mortgage at my bank and my new loan officer would take a payment directly for XXXX of my checking accounts. I complied with all requests. Upon completion of trial payments, I was told I qualified for my modification. I was sent some info telling me the new APR was 2 % fixed. A set of contracts were sent to me on XXXX XXXX. However now I was told HSBC made a mistake and the new APR would now be an adjustable at 5years @ 2 %, next 5 years at 3 % and on the 11th year it would cap out at 3.75 % .. I was n't happy with their making such a big mistake But I agreed to this new term.. I was told a new contract would be sent to me with correct information. I have still to this day ( XXXX ) have not received it. There was also a question of the amount of my new mortgage. It was raised from {$170000.00} to {$180000.00} I was told {$4900.00} was added to create an escrow account. An additional charge of {$2500.00} was added for accrued interest. I questioned this since I had never made a payment late. HSBC as told me at least 3 different places where they were putting my trial payments. There was no transparency from HSBC as to where all my payment were going There was no explanation of why I was being charged for accrued interest. ( I made all payments on time ) 1st ... principal and interest was taken and the additional money was put into forming escrow account. 2nd ... Then extra monies were moved and now put in a suspense account. 3rd ... Then I was told the extra monies were moved to pay down principal. HSBC could not decide what to do with my payments. After a very frustrating conversation with XXXX XXXX, He told me he would no longer work with me and put his supervisor in touch with me. My new loan officer was now XXXX XXXX. He was unable to answer any questions I had and kept telling me he needed to check with his department and would get back to me. Finally I was handed over to a supervisor XXXX XXXX. All this was over a 4 week time period. All along I was assured my modification was approved and new contracts would be sent. Now my mortgage was sold by HSBC as of XXXX. I was told by HSBC not to make a XXXX mortgage because my new loan would take effect on XXXX XXXX. No contract has ever been sent to me and HSBC has left me hanging. They had 10 months to close this loan, but did not due to their negligence. Lastly, I retained an attorney to help me with this process. I was told I need to put in writing his name and info. I faxed this info to HSBC on XXXX XXXX and was told they need 24-48 hours to verify info. I was told by XXXX XXXX on the following Thursday ( XXXX XXXX ) that he was still not verified and they would not allow him to speak on my be half. I feel they knew my loan was going to be sold and just procrastinated to not have to fulfill their obligation to me. I have been left now with no answers and no explanation to their process and their refusal to further assist me in any way. My new loan company has told me that they can not answer any questions till XXXX and I do not know if all my time and work with HSBC has been in vain. The new mortgage company is not under any obligation
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2016-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-20
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: I HAVE SAVING, CHECKING, DEBIT CARD, CREDITCARD AT THE HSBC IN CALIFORNIA BRUNCH. 1-I CAN NOT USE MY ACOOUNT PROPERLY ON INTERNET BANKING WITH BIIL PAYMENT, BANK TO BANK TRANSFER, WIRE TRANSFER.DATA BASE PROGRAM INCOMPLETE, EACH TIME I REPORTED THE ON MY ACCOUNT WITH HSBC EMAIL SYSTEM .ALSO CHAT ROOM SUPPORT. HSBC STOP RECORDING CUSTOMER PROBLEMS ON EMAIL SYSTEM. 2-MY DEBIT CARD IS NOT FUNCTION ON MY ACCOUNT WITDROW MONEY AT ATM ON INTERNATIONAL BANKING XXXX XXXX.BECAUSE HSBC DOES NOT HAVE INTERNATIONAL BANKING IN XXXX. I HAVE TRAVELED HERE IN XXXX FOUR DAYS WITHOUT MONEY WITH HSBC. I CONTACTED HSBC CUSTOMER INTERNATIONAL SUPORT GROUP NY, XXXX, XXXX .I REPORTED ALL THESE PROBLEMS WITH PIN, CARDS PROBLEM AND SO MANY CHECKING TO DO WITH CUSTOMER SUPPORT .THEY ALL HIDE THE PROBLEMS OR THEY HAVE NO INFORMATION TO TELL ME AS CUSTOMER DIRECT. HSBC HAS VERY BIG PROBLEMS AND UNFAIR DEALING WITH AS CUSTOMER. ILLEGAL HOLDING MY BANK ACCOUNT AND I CAN NOT TO USE MY MONEY. I HAVE NOT BEEN TREATED FAIRLY.HSBC BANK IS VIOLATING BANKING REGULATION AND CONSUMER PROTECTIONA LAW. SINCERELY, XXXX XXXX
Company Response:
State: CA
Zip: 94070
Submitted Via: Web
Date Sent: 2016-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-21
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My complaint is that this company knowingly continues to provide unfavorable and harsh collection/reporting of my account to the consumer and XXXX major credit bureaus ( XXXX and XXXX Credit Reporting Agencies ) ; therefore, they are continuously violating both the Fair Debt Collection Practices Act ( FDCPA ) and The Fair Credit Reporting by misrepresenting the ( 1 ) amounts owed, ( 2 ) payment made ( 3 ) terms of account ( 4 ) fees ; thus, knowingly and purposefully reporting and providing ( a ) incomplete, inaccurate, unreliable and missing information ( b ) obsolete and outdated information that should no longer appear ( c ) information that possibly reveal medical information ( e ) incorrect notation in listing account as open when they are closed or accounts that a do not indicate " closed by me and not the creditors '' ( e ) incorrect payment status ( f ) more than XXXX delinquent date ( g ) wrong notation for closed accounts ( h ) failure to correct misrepresentation and accounts that have been remedied ( i ) refused to investigate the disputes before continuing to collections.
Company Response:
State: AL
Zip: 35806
Submitted Via: Web
Date Sent: 2016-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-19
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: Please refer to Case number : XXXX. On XXXX XXXX 2016 I submitted the application to open the account and also deposited {$1500.00}. It took too much time to get this account open and getting the online access. Now I am seeing that almost after more than 5-6 weeks - they ( hsbc ) are reflecting as if they received the money just on XXXX/XXXX/2016. So where this money was for more than 5 weeks? Why HSBC should not pay interest to me as it 's all the delays from their side? either they should give interest rates from the day they got it or be efficient in terms of opening the account. Another problem is that all their process is very cumbersome and complex - not even folks like me whoa are just XXXX yrs old and in XXXX can follow it - others wo n't be able to do anything also ... .moreover customer service of HSBC is terrible ... yesterday i called ... it seems the call went to XXXX with so much back ground noise ... i said please keep the phone on mute ... i was told please bear with us ... we ca n't help ... that 's the overall standards.
Company Response:
State: AZ
Zip: 85254
Submitted Via: Web
Date Sent: 2016-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-19
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: The XXXX ( founded 1988 ) is filing this public report to the CFPB as a result of the XXXX six-year campaign for the " modernization of telephone banking, '' for public record, and proof of the submission of the URGENT XXXX, " Safe Call, '' RECOMMENDATIONS : XXXX to your bank or financial institution. Over a XXXX people were killed in automobile accidents last year, with another XXXX seriously injured! The NHTSA states, " distracted driving is the number one cause of auto accidents and a deadly epidemic! '' XXXX has the cure, Eyes on the Road/Hands on the Wheel ... the science of road concentration! There are XXXX mobile phone users and over a XXXX vehicles on the road, so mobile phone use while driving is a worldwide constant urgently dictating remedial change to banking communications standard and practices. ALL BANKS AND FINANCIAL INSTITUTIONS NEED TO CONVERT THEIR PHONE SYSTEMS TO VOICE COMMAND TO ACCOMMODATE VOICE OPERATIVES FOR THOSE THAT CALL BANKS WHILE DRIVING! Once the XXXX road concentration mandate is realized by the driving public, the next step is for banks to curtail distraction temptations. Banks/credit card companies are the most called businesses in the world, and also the business with the dangerous request, " enter or read your ATM or credit card number. " This request is extremely hazardous to those on the road as it encourages people to text message, and or, read ATM or credit card information while driving! Furthermore, this telephone banking practice is rendered obsolete with the realization that ATM, and or, credit cards, are not effective for banking security as they can be lost, stolen, or even secretly copied, and there are modern and better securities protocols now available such as secret passwords, and voice biometrics. Since several banks such as XXXX XXXX, XXXX XXXX XXXX, XXXX Bank, and XXXX XXXX have acknowledged the importance of the XXXX Safe Call recommendations for voice command on their main telephone banking line by using them, XXXX now recommends that these same remedial corrections, and modern innovations, be applied by all financial institutions and their divisions, such as credit card, mortgage, brokerage, and loan departments as it is true ... Safe Call, good for one, good for all! The XXXX Safe Call recommendations improve banking security, safety, proficiency, and productivity ( customer satisfaction ) and cost little to implement. There are no legitimate arguments to oppose these urgent telecommunication advancements and improvements. Again, TELEPHONE ATM AND CARD ID REQUESTS ARE HAZARDOUS FOR DRIVING, AND INEFFECTIVE FOR ID SECURITY, AND CAUSE ACCIDENTS WORLDWIDE! XXXX MUST INSIST THAT ALL BANKS/ FINANCIAL INSTITUTIONS, CEASE AND DESIST TO USE ATM/C.C. CARDS FOR ID AS THEY ARE UNSAFE AND INSECURE! THIS DANGEROUS ATM/C.C.CARD ID PRACTICE IS NOT CURTAILED FORTHWITH, BANK SECURITY WILL CONTINUE TO BE COMPRISED, BANKS MAY BE HELD LIABLE FOR ACCIDENTS THAT ATM CARD/C.C. ID REQUESTS CAUSE! THIS CFPB COMPLAINT IS NOW PUBLIC RECORD THAT YOUR BANK/CREDIT CARD COMPANY WAS SERVED THIS ASF WARNING NOW IN THE CFPB COMPLAINT DATA BASE. Help Save Lives and Improve Banking Security! XXXX IS NOT REQUESTING PAYMENT FOR AUTO SAFETY RECOMMENDATIONS, BUT, DOES REQUEST PAYMENT FOR USE OF ANY ASF RECOMMENDATIONS THAT IMPROVE PROFICIENCY, SECURITY, AND OR, PRODUCTIVITY. ASF REQUIRES ALL BANKS, or COMPANIES, THAT UTILIZE ANY OF THE ASF " Safe Call '' RECOMMENDATIONS PAY XXXX FAIR MARKET RESEARCH COMPENSATION FOR THIS USE. If this proposal is agreed to, no response to the CFPB is necessary. Please send contract and payment to : XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, XXXX. Thank you.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-10-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-19
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I have been long time client of HSBC Premier Banking in the US. Apparantly, starting in XXXX of 2016 HSBC started charging me {$50.00} a month for a checking account. I received no notice from HSBC about this change, either USPS or email. They only contacted me once they put the account into an overdrawn status.
Company Response:
State: NC
Zip: 27511
Submitted Via: Web
Date Sent: 2016-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-19
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: On XXXX/XXXX/2016, I applied online for a checking account with HSBC and to date, as of XXXX/XXXX/2016 I have never received any confirmation of my account. An attempt to contact them via telephone proved futile as well. At the time of account opening I authorized a deduction from another personal checking account in order to open the account so these funds are now tied up. I passed all of their security questions and their web page indicated that I would receive a final " review '' within 72 hours, ( see below ). I believe that due to the fact that I listed income received from Social Security that they are delaying opening my account and hoping I forget about it especially given the fact that they offered an incentive to open the account and apparently are screening applicants by questioning if they will receive Social Security payments in their accounts as the question was posed multiple times. " Please note that online applications may take up to 72 hours to be reviewed. To ensure an optimal experience, please complete the application in full with accurate information. ''
Company Response:
State: RI
Zip: 02860
Submitted Via: Web
Date Sent: 2016-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-18
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I wired {$3000.00} to a brokerage firm 's business account with HSBC. Three weeks passed with multiple inquiries from my bank, HSBC refused to release the funds to the brokerage firm or respond to any inquiries on behalf of my bank or myself or the brokerage firm. On the 4th week, I submitted a request to reverse the wire transaction and retrieve the funds. After 10 days and multiple inquiries from bank, HSBC still did n't respond to any attempts to resolve the issue. Finally, I contacted the FBI field office to inquire about submitting a criminal complaint against HSBC, the FBI asked me to attempt to use a civil action and attempt to contact HSBC in the hopes of the resolving the matter at the lowest possible level. After explaining my attempt to contact law enforcement and the possibility of submitting a criminal complaint, HSBC wire department finally acknowledged the wire transaction and explained the the funds were within the compliance department. HSBC refused to provide any explanation regarding the reason why the funds were being withheld. I asked HSBC to respond to the request by my bank to reverse the wire. I am currently waiting on HSBC to reverse the wire.
Company Response:
State: CA
Zip: 91945
Submitted Via: Web
Date Sent: 2016-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No