Date Received: 2016-12-06
Issue: Taking/threatening an illegal action
Subissue: Threatened to sue on too old debt
Consumer Complaint: I was contacted by a " Locating Service '' who gave me a claim number and telephone number to call. I called and was informed that XXXX and XXXX was attempting to collect a debt from HSBC Auto. I asked for more info on the debt, including the date of the last activity on the account. After getting info I realized that the date was well beyond the statute of limitations for this debt. The call person informed me that it was not, and that they could get a judgement against me, where it would report negative on my credit report and attach a 10 year wage garnishment. I was then informed of a settlement offer, which she didnt know the details of and would have to speak with her legal dept. I asked for verification of the debt, but apparently they didnt have to provide that. This company is using threatening tactics to try to scare people into paying back a debt they may or may not owe.
Company Response:
State: CO
Zip: 80910
Submitted Via: Web
Date Sent: 2016-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-12-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: To whom if may concern : This complaint is toward Beneficial, member of HSBC consumer and Mortgage Lending. I refinanced my home on XXXX/XXXX/16 from Beneficial. The refinance company paid off the mortgage of Beneficial in the amount of {$86000.00}. The pay off on the house was {$85000.00}. Beneficial sent me a check for {$680.00} Short of {$410.00} of what I should have gotten back. XXXX/XXXX/16 statement is as follows Explanation of amount due Principal {$83000.00} Principal {$190.00} Deferred interest balance {$1500.00} interest {$360.00} Deferred insurance balance XXXX Life insurance {$46.00} That comes to {$85000.00} Monthly payment of {$600.00} XXXX/XXXX/16 statement is as follows Principal {$83000.00} Interest {$1900.00} where did this come from Escrow {$680.00} Insurance {$44.00} why did they take out and pay insurance on a {$0.00}. Balance. Fees and charges {$26.00} Total {$86000.00} I spoke to XXXX XXXX on XXXX/XXXX/16. Beneficial has not responded. They owe me money.
Company Response:
State: TX
Zip: 75043
Submitted Via: Web
Date Sent: 2016-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-03
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I opened a checking account with HSBC and provided all the requested information. They approved and opened my account and I deposited {$2000.00}. I did this in part because of their sign-up promotion : they promised I would receive a {$350.00} sign-up bonus for paying XXXX bills/month from the account for 3 consecutive months within 120 calendar days of account opening. I setup auto payments to fulfill the bonus requirements, which started for the first month. However, then I received a physical letter from them that they would be closing the account unless provided with more information. Since I was n't home at the time, I did n't see it, and then I received a note that my account was closed and that I could wire out my {$1900.00} remaining balance or wait to receive a physical check on XXXX/XXXX/16. They also blocked my online banking account so that I could not transfer my money out, so I decided to just wait for the check. However, when I called them XXXX/XXXX/16 to inquire about where my money was, they told me that my account was no longer closed after all ( while acknowledging the earlier communications they sent indicating that it was closed ). So no check was mailed and the money was still with HSBC. I tried logging in again and was still blocked, so I had to call back and wait on hold until they gave me access. I also realized that they had " closed '' my account for so long, it would not be possible for me to fulfill their bonus requirements. So I decided to close my account because of their repeated efforts to prevent me from accessing my own accounts and funds, thereby also making it impossible for me satisfy their sign-up bonus requirements. However, when I called their customer service on a weekday afternoon during their business hours, they put me on hold for nearly 30 minutes and refused to let me close my account. They finally told me to call back another day because I 'd been on hold for so long they were about to close ( this was on a call to HSBC on XXXX/XXXX/16, with reference # XXXX ). HSBC encouraged customers to sign up for a checking account to receive a bonus, blocked access to my account for long enough to ensure the bonus requirements could not be achieved, promised to close the account and return the deposited funds - but then withheld them and reopened the account so that I would unable to access my funds for over two months while also not being able to benefit from their sign-up bonus, and refused to allow me to close my account and withdraw the funds. This was intolerable behavior, and I 'm writing in the hopes that the CFPB can help me get my money back and force HSBC to pay some type of reparations for making their {$350.00} bonus impossible to receive, while holding my money against my wishes. Thanks so much for your help.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-12-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-01
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We have 7.25 % rate mortgage with HFC ( household Finance Beneficial ) They are and have been uncooperative in all aspects of business. They claim to have no fax, or email ... absurdly. When trying to refi, they strung us out as long as possible we waited a month for a confusing mortgage statement, consisting of XXXX pages ... ( via USPS ) the rates rose, and that hurt us, and also the new lenders could n't make sense of what was sent. " never saw anything like that before ''. It took weeks just to affirm our request, as the agents for HFC somehow did not understand what we wanted. about a dozen calls later, finally we are 'in-line ' for it. We currently are under a modification of 2 % less interest than normally, no help here either. Intentional Lies and confusion of facts and numbers ... long term as well
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2016-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-12-01
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have has a second mortgage with HSBC since XX/XX/2006 at the rate of XXXX %. I have paid my mortgage on time but, after all these years my loan amount have only decrease only by {$4000.00}, and on top of that at the present time I work only part time and my spouse is on a set income. We have request for HSBC to extend our home modification on our loan because of our circumstances have not change. The modification was for only XXXX months before it ended. This is the interesting part about my situation. We received a loan to update our home for {$39000.00} about XXXX years ago. I pay {$460.00} for XXXX and half years and the rate of the loan only decrease to {$35000.00}. This mean I will never pay this loan off. I have pay them if my math is correct we have pay a total of {$44000.00} for the total of the XXXX and half year. I have pay this loan off with an additional {$5000.00}. This companies have railroad people for years and need to be put out of business. This is truly example of predator lending because you are trap unless you let go of your home. Is there something that can be done for financial companies such as these.
Company Response:
State: MO
Zip: 63121
Submitted Via: Web
Date Sent: 2016-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-30
Issue: Cont'd attempts collect debt not owed
Subissue: Debt resulted from identity theft
Consumer Complaint: My name My name is XXXX and I am a victim of Identity Theft. The thief made various fraudulent transactions or opened a fraudulent account with HSBC Bank in my name. In accordance with section 609 ( e ) of the Fair Credit Reporting Act, 15 U.S.C. 1681g ( XXXX ), I am requesting that XXXX ( who say the own the account ) provide me copies of all business records relating to the the account identified above. This includes application records or screen prints of internet/phone applications, statements, invoices, and the full accounting history showing how the alleged amount was calculated.The federal law directs that they provide these documents at no charge, and without requiring a subpoena, within XXXX ( XXXX ) days of their receipt of this request. Additionally, I am writing to dispute certain information you have reported about me to the credit reporting agencies ( CRAs ). I have enclosed a copy of my FTC Identity Theft Affidavit and police report. Because the information they are reporting is the result of identity theft, and does not reflect my activities, I am requesting that they stop reporting this information to the CRAs pursuant to section 623 ( a ) ( 1 ) ( B ) of the Fair Credit Reporting Act, 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ). Please investigate this matter and delete the disputed account as soon as possible. Please send me a letter documenting the actions you have taken to absolve me of any responsibility for the information I am disputing, which resulted from the identity theft. Should they find the disputed information to be inaccurate or incomplete, or they can not verify the accuracy or completeness of the disputed information, they are additionally required, under FCRA 623 ( b ) ( 1 ) ( E ), to promptly notify the credit reporting agencies of deletion of this information from my credit file. Sincerely XXXX
Company Response:
State: AL
Zip: 360XX
Submitted Via: Web
Date Sent: 2016-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: According to information presented at XXXX the XXXX HSBC Settlement agreement addresses HSBC 's alleged misconduct regarding its mortgage servicing and foreclosure practices. As outlined by the Consent Order ( XXXX ) we have not received any information about our specific HSBC loan in which multiple illegitimate foreclosure attempts by HSBC were made, trial and temp modification were fraudulent and deceptive, and gross neglect of law was commonplace with HSBC and their representatives. We defended XXXX XXXX XXXX XXXX erroneous foreclosure attempts alone on this account between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX, and each XXXX of them was full of fraudulent and abusive actions. The latter foreclosure attempt was also abandoned by HSBC for over six ( 6 ) years. I do n't really know where to begin with informing you and others about the elongated problems with our specific mortgage mess. I can only share our information so you can get a clearer picture of the atrocities my wife, family, and I have endured as a customer of HSBC from XXXX, XXXX through to XXXX, XXXX. I can provide further evidence or information upon request. When we reached out to both the XXXX HSBC Settlement staff ( by phone ) and the Office XXXX ( by email ) earlier this month, they both informed me that they can not help us. They are simply enforcing information they have.
Company Response:
State: PA
Zip: 19335
Submitted Via: Web
Date Sent: 2016-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-28
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I was mislead to invest in a structured CD 's, that did not earn any % gains over 6 years period, the Broker did not act a fiduciary agent according to SEC regulations.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-27
Issue: Rewards
Subissue:
Consumer Complaint: This is a small matter, and it happened last year, but I have found it to be greatly aggravating. Related thereto : How would you like to delve into the world of credit card " bonus points '' and related cash-back offers? The situation is as follows : In XXXX of 2015 I opened a new account at an HSBC bank branch on XXXX XXXX XXXX in XXXX. Because my initial deposit was rather large, I became a new " premier '' customer. As such, HSBC gave me a new credit card and said that I 'd get " XXXX points '' that I could turn into a {$250.00} cash-back ( or {$400.00} in airline tickets ) if I spent more than {$2500.00} in the first three months. I spent the required amount, but HSBC refused to give me the bonus points ( and therefore I did n't get the cash or airline tickets ). I spent my {$2500.00} during the three months after I had received the card in the mail, but HSBC said that I needed to have spent the {$2500.00} during the three months that began immediately upon the day I had signed up for the card at the HSBC branch. [ It took more than ten days for the card to arrive to me in the mail. * How did HSBC expect me to start spending when I had n't received the card yet? ] In order to understand this, I initially called the phone number on the back of the credit card. After some discussion, I was told that they would not award me those bonus points. I then went into the bank branch in order to question this decision. The branch manager was sympathetic, but after he spoke to HSBC 's credit card back office he told me that they refused to budge on this matter. As a result of this -- which I consider to be a betrayal by HSBC -- I took all of my money out of my HSBC bank accounts and I cancelled the credit card. And I 've promised myself to never have another banking relationship with HSBC again. But those things are immaterial to the fact that I still think that I was entitled to the {$250.00} cash-back. HSBC had made a big deal when I started that I had a " premier relationship '' and a dedicated Premier Relationship Manager at the branch. That person has changed since I opened my accounts there, and the new Relationship Manager kicked the ball to the branch manager who -- as I said -- was unable to intervene in this simple dispute and get it resolved in my favor. [ Parenthetically, it has become clear to me that the " premier relationship '' at HSBC is worthless. ] And even without a premier relationship, I would have expected that " reason '' would apply to this situation. You ca n't spend money with the card if you have n't received it yet. Three months should begin when you receive the card ( I 'm pretty sure that such deals, when offered by other credit card companies, work that way ). People at the CFPB, if you wish to follow up with me on this, my contact information is shown elsewhere in this complaint. And thank you for your time in reading this note. Sincerely, XXXX ( " XXXX '' ) XXXX Phone : XXXX ____________ * I have handwritten notes in my files that indicate that I " initialized '' the card on XXXX/XXXX/15. That 's the date I called HSBC to indicate that I had successfully received the card ; and ( to my way of thinking ) that should have been the date upon which the three months began. My notes also indicate that I changed the PIN on the card on XXXX/XXXX/15. [ I can only imagine that HSBC has electronic records of both of these events, and the dates they occurred. ] I subsequently spent {$2500.00} ( with the last bit of spending -- that put me over the {$2500.00} line -- having been done on XXXX/XXXX/15 ). Again I say that conventional wisdom would dictate that such a " bonus points '' deal applies to the first three months that you have the card ( but it seems that conventional wisdom does n't exist at HSBC ).
Company Response:
State: NY
Zip: 10028
Submitted Via: Web
Date Sent: 2016-11-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-25
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: I sent 3 letters to request that the agency, XXXX XXXX XXXX, provide a copy of viable evidence, bearing my signature, showing the account is being reported accurately. They have failed to provide the requested evidence and have kept the account active on all XXXX credit bureaus. This is a willful non-compliance as per FDCPA 807. False misleading representations [ 15 USC 1962e ].
Company Response:
State: IL
Zip: 60435
Submitted Via: Web
Date Sent: 2016-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No