Date Received: 2016-11-26
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I currently doing refinance with HSBC. My loan submitted in XXXX and they locked the rate for 90days. My mortgage got approved XXXX and they started to work on the subornation XXXX. In XXXX before the rate expired I have told them to extend the rate, their employee told me the rate has expired and they will extended. My rate was locked at 3 % and on XXXX XXXX I received an email for closing cost that my rate has increase to XXXX. I called HSBC again. My answer was your rate has expired then they will use the new rate. I feel HSBC is misleading their customer and they are cheating me as their customer. Their employee send me an email saying you either have to take it higher rate or pay {$4400.00} For 15days extend. My self is mortgage banker at another lender and I know how the extension works. For. 14 days charge I should n't pay for {$4400.00} or my rate went up since I already lock so what is the point of extension for? I need someone to help
Company Response:
State: NY
Zip: 11229
Submitted Via: Web
Date Sent: 2016-11-26
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: No
Date Received: 2016-11-23
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: l am not one to complain but in this case l feel l must. HSBC breached my privacy by giving my sister all account balances and activity for myself and my parents. When I learned of this I contacted the branch manager, XXXX XXXX. He sent me a letter of apology for what had happened ( see attached ) and admits to an unintentional oversight. Apparently her " buddy '' in the branch had no problem giving her whatever she asked to see. This oversight caused a legal battle due to information that was given to my sister that she had no business knowing. Although this happened in 2013, Litigation is still currently in the courts relating to this unthinkable act precipitated by the bank. I always thought my confidentiality was between me and the bank and never to be compromised. I recently contacted HSBC 's legal department ( see attached ) and was sent a two word answer. They did not want to hear it, help, and was totally disinterested. When I questioned this response, lwas told to contact the two regulatory agencies with the complaint and they would then get it back and at that point they would have to re-examine. Needless to say, this unintentional oversight has cost me great monitory hardship, not to mention the legal fees. I am asking you to investigate this breach of privacy. Thanking you in advance for your prompt attention to this matter.
Company Response:
State: NY
Zip: 11201
Submitted Via: Web
Date Sent: 2016-11-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-23
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: My debit card was fraudulently misused. I lost my debit card, and before I could discover or report the loss, there were several unauthorized debit and credit transactions made to and from my checking account. I made a police report of the unauthorized uses of the card and forwarded the police report to the financial institution, HSBC, without any positive recourse to date. I have spoken with HSBC customer service telephone bankers, the manager of the HSBC branch, where I initially open the account, banking agents in the bank card security division, banking agents in the fraudulent investigation unit, and agents at the XXXX corporate office. On XXXX XXXX, 2016, my bi-weekly paycheck was directly deposited into my HSBC checking account. As per my monthly requirements, I attempted to pay my monthly car insurance and note, and to my dismay, I discovered that my entire paycheck had been depleted and I had a negative balance in my checking account. I immediately reported the incidents to the bank card security division of HSBC bank and requested an investigation of the debit and credit transactions observed on my e-statement. To date, I have received no help from HSBC in resolving the matter. The investigation has become circular, as I am being referred to multiple HSBC units, without any proposed or possible avenues to commence a resolution ; other advice or assistance, yet I am being hounded daily with telephone calls from HSBC collection department seeking repayment of the monies fraudulently credited and debited. The checking account statements for the months of XXXX and XXXX 2016, evidenced both unknown fraudulent debit and credit transactions. The possible explanations given by HSBC for the debited transactions are ambiguous. One banking agent indicated that the deposits were a draw down on an attached overdraft credit line ( of which I have no prior knowledge, nor from which I had ever resourced funds ). Another bank representative stated that deposits that appear on the statements were due to attempts to deposit fraudulent checks. The alleged fraudulent deposits referenced took place over XXXX miles away from my hometown. These supposed deposits were not made by me or any authorized agent on my behalf. I have no knowledge nor can I offer any possible explanations how they occurred. Additionally, there were several ATM withdrawals and merchant transactions of which I have no knowledge nor can I offer any possible explanations how they occurred. I would like to file a complaint with the Consumer Financial Protection Bureau, of the Federal Deposit Insurance Corporation and the Attorney General Office of New York, but I need evidence to support my complaint. I need copies of any and all steps taken by HSBC to investigate the fraudulent debit and credit transactions. I lost my entire bi-weekly paycheck as well as I am being held liable for the overdrawn fees, charges and balance. I am a valued and long-term customer of HSBC. I need help in discovering the source of the fraud and removing the cloud over my credit history. The best solution would also include restoration of my paycheck.
Company Response:
State: NY
Zip: 149XX
Submitted Via: Web
Date Sent: 2016-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2016 I requested a wire transfer of {$22000.00} from my personal checking at HSBC account to a domestic non profit checking account at XXXX belonging to a foundation that was managing a pleasure trip to XXXX that I was taking. The transfer was processed via internet and all requested information was given. The funds were withdrawn from my account immediately, a fee was charged and the transfer confirmation said the funds would be available by XXXX XXXX. I was surprised by the length of time the transfer would take so I spoke to a customer person on XX/XX/XXXX who said without doubt the funds would be received before XX/XX/XXXX, probably by XX/XX/XXXX. There was no mention that there was a problem with this transaction. On XX/XX/XXXX XXXX had not received my wire transfer. Also on that date I received a call from XXXX XXXX XXXX from HSBC, VP Premier Relationship manager, who informed me that the funds would not be transferred until an XXXX license # was provided due to the mention of XXXX ( I explained to him it was a touristic trip, not business ) and that the funds were on hold until the license # was provided which was done on the same day it was requested. The foundation that was managing mt travel arrangements for XXXX said they had never experienced this before in dealing with tourists and XXXX. Nevertheless the info XXXX XXXX required was provided immediately. Despite this, the funds were never released and despite many emails and unanswered phone calls ( 25 to 30 ) to XXXX XXXX with many messages left stating the urgency of XXXX receiving the money ( to pay for my trip which was on XX/XX/XXXX ). Due to XXXX XXXX 's lack of responsiveness and lack of professionalism, I had to find under great stress another means to cover my trip. Since then I have tried to get the funds ( which are still on hold ) returned to me along with the fees I paid. On XX/XX/XXXX while Ii was out of town XXXX XXXX who finally answered his phone told my bookkeeper ( who I had told XXXX XXXX was authorized to speak on my behalf to resolve this matter ) that in order to do this I must call a service representative at XXXX. I did, I was transferred several times and placed on hold for 45 minutes. The agent who I finally spoke to referred me back to XXXX XXXX an said it was XXXX XXXX 's responsibility to execute the process for this. XXXX XXXX was called back and left this info in a message and he was asked to call me back ASAP and he has not returned the call. It has now been a week since this message was left and XXXX weeks since the transfer originated and I have not received my funds back into my account! I have had no notification in writing or paperwork informing me that my funds were being held, the reason and length of time they would be on hold or how to proceed to get the funds returned to my account. For this reason I went on XX/XX/XXXX to HSBC in person and they told me they would get back to me. The HSBC failure of performance, care and professionalism after over twenty five years of a banking relationship has caused me enormous financial problems to say nothing of the great XXXX surrounding this matter. I need your help to resolve this matter. Many thanks.
Company Response:
State: NY
Zip: 10128
Submitted Via: Web
Date Sent: 2016-11-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-21
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I CAME ACROSS LOAN DOCUMENTS THAT I DID NOT APPLY FOR OR SIGN FOR
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2016-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-21
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: I was notified by the IRS that Beneficial Finance submitted a XXXX for the XXXX tax year for non payed debt charged off debt dating back to to XXXX. This resulting in taxes owed to the IRS for earned income from many years ago.
Company Response:
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2016-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage with HSBC was sold to XXXX and HSBC has reported that I have balances for defered interest and lender advances which I am not aware of. XXXX has said I have contact HSBC now HSBC is saying they sent all the info to XXXX. All want is a detailed in simple language who HSBC paid dates and amounts so I can check my bank records, because I pay Taxes and insurance myself.
Company Response:
State: PA
Zip: 15227
Submitted Via: Web
Date Sent: 2016-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have had a mortgage with HSBC for 30 years. In XXXX HSBC transferred our loan to their HFC/Beneficial division where we have been till now. We were given a three month deferment/forbearance some time ago after I spoke with them about my husbands XXXX and our financial situation and resulting late payments. This took the end of our loan to XXXX XXXX. They denied us a modification. Now we were just notified that the deferment has been taken away and the original loan maturity date reinstated being XXXX XXXX. Our payments are/were current as of XXXX XXXX. Now they want the amount of {$4200.00} as final payment which is shocking as well as incorrect. It does not reflect XXXX payment they received and accepted. Also if all payments are current with no past due amount, then where is the amount in principal of {$2400.00} from? there should only be the three months worth of forbearance payments they decided to renege on which is {$460.00} x XXXX. I called and got a run around, hung up on and no answers. After 30 years of struggling and finally near the end and owning our home they are pulling this. Its not the fact that we do not want to make final payment on our home so we can finally retire but the fact that again HSBC is playing games, changing dates and padding amounts due that is unethical. Now we have to scramble to try and find the money before they again try to take our home!! Which they will definitely do with out payment.
Company Response:
State: PA
Zip: 19124
Submitted Via: Web
Date Sent: 2016-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-11-15
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: Statue of limitation has passed on the item in question.
Company Response:
State: FL
Zip: 32907
Submitted Via: Web
Date Sent: 2016-11-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-10
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: My husband XXXX XXXX. Their loan was with Beneficial in XXXX XXXX which closed their offices and moved to XXXX, XXXX. Their home was a tiny manufactured home on a acre with well and garage. XXXX and his Dad and neighbors built it 40 years ago. He raised XXXX kids with his wife, XXXX, there. He was getting bills from Beneficial and XXXX XXXX in XXXX, XXXX and other probably other servicers who were promising to " take care of their mortgage ''. Which means sell their home. I was the familys friend for over 30 years, but I did n't know their finances. I did know they always struggled to make ends meet. XXXX was the least expensive XXXX in town. He would work for free and XXXX no one else would. We dragged so many cars off XXXX and got the people ... often families to other states at the expensive of our run down vehicles. I should know, I helped people with broken cars get as far as XXXX. He deserves a chance to keep his home. Because XXXX passed and she was on loan ... I believe the new owners of the loan ( or servicerswhoever they are ) made sure the home sold online to XXXX. I faxed them the death certificate, affidavit of death and my power of attorney. I was told the place had to be sold ... it was in foreclosure in XXXX and I am now doing research on it. The debt and looming foreclosure killed XXXX and it almost killed XXXX. XXXX. We became engaged and married two years after XXXX passed in XX/XX/XXXX. XXXX said there was a life insurance policy from Benificial. The note was in XX/XX/XXXX for {$63000.00} and now he owes {$65000.00}, so I ' ; m thinking it 's one of those predatory loans made to steal your home. It was his primary residence ... a rundown mobile. I tried different avenues, HAMP program ..many times Save Your Home XXXX ... strange things began to happen which hampered our return to his land. I am going to send in the information on this loan that I received under separate cover. I am hoping you can do something about the illegal happenings concerning this transaction. I am certain the attorneys who work for the parties involved will admit to no wrongdoing ... especially because the loan was so small. We are small town people who never made big money here..we also trust people to do the right thing. I complained that my dispersal of my mobile home loan was wrong ... enough to make it impossible for me to get a permit to live there. A nice man meet me at a government office where I went to complain and told me the young men involved ( XXXX-XXXX ) were too young to go to jail. Well, now that we 've suffered financially from all these young people who have acted like vultures with us elders and been thrown out of our primary residence for their financial gains ... I will tell them ... we are too old to sleep in motels, hotels and outside. We have no interest in assisted care ... we would like to enjoy our retirement without going bankrupt and having huge debt. We help elders who live outside because they do not trust anyone. No attorney can know the personal XXXX one goes through when an XXXX loses his tiny piece of land he 's put all his labor into. I scored well in XXXX XXXX and my parents were XXXX. I know XXXX and I had our tiny pieces of land stolen and we 're going to make sure it does n't happen to other folks. Since we are XXXX, XXXX and poor ... .we are the perfect target for these greedy paper pushers ... brokers banks and servicers. When will it ever end?
Company Response:
State: CA
Zip: 960XX
Submitted Via: Web
Date Sent: 2016-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No