Date Received: 2023-08-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: My client made a wire transfer from XXXX to my savings account in Marcus Goldman Sachs IMAD number XXXX for amount of {$190000.00}. XXXX confirmed that the funds were delivered to Goldman Sachs, but the funds were never credited to my account and Goldman Sachs is telling the are unable to trance the funds with the IMAD number.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Investment fraud + deception hinged on " Promotional Investment ''. ( XXXX incentive ) A check for a 90-day minimum investment amount ( XXXX ) was cashed on XXXX by the banking institution ( Goldman Sachs MARCUS ) . The check was submitted to the address provided by the bank. They couldn't corroborate receiving the funds despite bank 'roller ' numbers on the back of the check and deposit tracking numbers are indicative.. ( The bank clearly deposited the funds, It required nearly three months for the institution to track where " they '' deposited the funds. ) In the interim it took : 18+ hours of phone calls, 17 different customer service reps in 3 US states, 4 escalation reps, 5 supervisors, 4 fraud dept. specialists to net a {$25.00} XXXX XXXX ( The bank re-opened the account on their own volition ) and during the entire period " promises '' that the ( XXXX ) promotional incentive deposit would be executed providing the funds were not withdrawn. At day ( 90 ) I requested the account be closed and funds returned. The bank said another 14-days would be required. On days ( 104 ) I REQUESTED the account be closed and they informed me " you didn't meet the deposit 'deadline ' of XXXX. We are not honoring the promotion deposit ( XXXX ). Then they indicated the issue was 'under revue '. We waited another ( 5 ) weeks and were informed that they notified me : " we are not compensating you the promotional ( XXXX ) incentive. They also ( Falsely ) stated : " we informed '' you of this. Cleary the latter " Informed '' is less than forthright.
Company Response:
State: ME
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I'm a private individual and do not share my experiences with the public or threw third parties ' traffic. I do not consent to the information reporting on my consumer report.
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Subject : Appeal for Disputed Transaction - XXXX Dispute case number : XXXX Transaction date : XX/XX/2022 Dear Goldman Sachs Apple Card Customer Support , I hope this message finds you well. I am writing to appeal a recent decision regarding a disputed transaction made through my Goldman Sachs Apple Card. The transaction in question is related to a purchase that was made from XXXX, an online service provider. To provide you with an accurate overview, I mistakenly filed the dispute as " item not received '' instead of " unauthorized transaction. '' I apologize for any confusion caused by this error. The transaction in question, amounting to {$560.00}, was unauthorized, and I did not initiate or authorize this payment. I re-read the documentation that was supplied by merchant and I noticed that cardholder name and billing address on their file does not match my current file with Goldman Sachs. Upon realizing my mistake, I promptly contacted XXXX to rectify the situation. However, they have been unresponsive, which further strengthens my belief that this transaction was indeed unauthorized. I kindly request your assistance in reevaluating my case and reconsidering the denial of my dispute. I understand that Goldman Sachs Apple Card takes customer satisfaction seriously and values its customers ' trust. As a loyal customer, I trust that you will thoroughly review my case to ensure a fair and just resolution. I apologize for any inconvenience caused by my initial misclassification of the dispute. I genuinely believe that this transaction was unauthorized, and I am hopeful that you will reconsider your decision based on the updated information provided. I appreciate your attention to this matter and your prompt response. Please do not hesitate to reach out to me if you require any further information or clarification. I look forward to a favorable resolution to this dispute. Thank you for your understanding and assistance. Sincerely, XXXX XXXX ( XXXX ) XXXX
Company Response:
State: TX
Zip: 75208
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have had the Goldman Sacks " Apple Card '' for XXXX years & I pay my balance if full monthly and it's set up on automatic payments in full on the last day of the billing cycle. I have not had any problems before with this. I also have two checking accounts listed there for payments ( XXXX & XXXX ). On XX/XX/23 in the early hours of the morning I received a notification that my payment of {$1800.00} was " declined '' - but the account number listed was NOT from either of my accounts. I immediately pushed through a payment of {$1900.00} from one of my accounts and another of {$17.00} from the other- both went through & were accepted. I was also charged interest for this - to date {$64.00} over this matter. I spoke to Goldman over chat on XXXX about this issue ( transcript attached ). Goldman Sachs apparently has NO IDEA HOW this happened, can not explain it & in spite of my multiple attempts to work with them, will NOT investigate it or return a call to me with any resolution or explanation. The agents all state they can not even see or tell me what account rejected it, admit there are only my two working accounts in their system & there must have been a " glitch '', but they can not help except for a one-time courtesy waiver of {$25.00} on interest ( which still leaves me out nearly {$40.00} ). I did have another account ( XXXX ) back when I first opened this credit card but the agents have all assured me that the old account was indeed correctly removed by me in XXXX of XXXX and that it was not the problem. I am also concerned about any reporting of this to credit bureaus as a " late payment '', when I in fact was not at fault & not only paid it timely but pushed through another payment the second I was notified of this issue. Something is NOT RIGHT with their system & their customer service and ability to investigate the issue is extremely poor.
Company Response:
State: AZ
Zip: 85086
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My XXXX Statement contains a charge for {$100.00} on XX/XX/23. The vendor name shows XXXX. I asked Goldman Sachs ( GS ) to update my statement with the vendor name. They are unable to determine the vendor name.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I spoke with the supervisor named XXXX at Goldman Sachs Bank ( GS ). My XXXX statement balance was paid in full ( excluding interest free installment balances ). XXXX trans totaled {$5000.00} and install pmts were XXXX. That totals {$5100.00}. The statement balance was for XXXX. This is an extra {$270.00}. Prev Mo ball XXXX Payments total for period XXXX New Trans total XXXX Installment payments XXXX My calculate balance due from above XXXX Statement Balance XXXX Difference XXXX
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was seriously scammed by phone on XX/XX/XXXX with money stolen from my bank account, credit cards, XXXX, XXXX XXXX and Apple. They had me install any desk on my phone and were able to see into my accounts and transfer money.. I contacted all agencies the following day and filed a fraud report with the FTC. Closed all accounts, set up fraud alerts on all accounts enrolled in credit monitoring etc I lost money through XXXX and the XXXX XXXX but XXXX XXXX XXXX acknowledged it was fraud and returned the money sent to XXXX Other cc reversed the charges. All except Apple which the scammers had me open. They also opened one in husbands name..of course my fault. I thought I was working with the FBI fraud unit ( transferred through XXXX..which I thought I had clearly verified with the information they provided me regarding my account ) I gave them information I shouldnt have. Since the money was charged in a foreign currency I had no idea how much it was but was told these were small amounts only to see if the individual stealing my identity would accept. I told them repeatedly that I wasnt authorizing ANY money being transferred!!! Apple was the only cc that denied it being fraud and said the 5 charges for both my husband and myself for over {$5300.00} would stand we would have to pay. I spoke with and contacted the Apple specialists many times to dispute this and they gave me the name and address of the individual I had to write to have the dispute reopened. I did this with a letter and documentation and all 4 disputes were reopened. As a senior citizen ( XXXX ) I may be naive but I would never defraud anyone of money I had rightfully authorized. Then again my husband and I both received notifications from Apple that they had reviewed the information and that all the charges would stand. I again wrote a second letter on XX/XX/XXXX to Goldman Sachs asking them to reconsider. Im attaching both letters I sent Im obviously devastated and disappointed in Apple and Goldman Sachs. I have not heard back from them
Company Response:
State: CA
Zip: 95833
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I recently went through a divorce and moved all of my money from my joint account to my new Apple Savings account. I transferred XXXX to the apple account with no problem. I closed my joint account with my Ex wife and set up a new XXXX XXXX account - I tried transferring my money from Apple to XXXX and my account was locked. I called many times and have been told it's a confirmation issue. They told me that my number and name were not linked and that I needed to chat to my carrier. I chatted to my carrier and they confirmed that my name and number are linked. I called back several times and have been greeted with different answers - That they can't confirm my number, that my name is linked to an OLD apple joint account with my ex wife ( which she closed ) and that I just have to wait until I'm called back as my funds are frozen completely. These are my entire savings and I can't access them despite offering identity and more. I've called around 7x over the past 2 weeks and can't get any other answer except 'wait '
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: - Transferred my money from a joint bank account to XXXX XXXX after a divorce as we needed to close the account. - Closed the joint account after the divorce. - Opened a new bank account to transfer my money back to. - XXXX locks my account and restricts access to my funds. - 7x Calls to apple with different reasons. 1 ) They can't verify my identity with my phone number and told me to call my carrier to see if my name was attached ( I did and they confirmed everything was correct ) 2 ) They mixed up my old credit account with my ex wife. 3 ) They don't know. - They told me there is nothing they can do and the only thing I can do is wait despite offering any confirmation. - XXXX is the amount in total.
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A