Date Received: 2023-08-05
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: My Marcus Goldman Sachs GM card was formerly a GM XXXX XXXX card. In my online bill pay, it still contained the nickname " GM XXXX XXXX. '' My mistake - On XX/XX/XXXX through my Credit Union online bill pay, I inadvertently scheduled an online bill pay for XX/XX/XXXX payment of {$7800.00} to Marcus instead of XXXX XXXX ( it processed on XX/XX/XXXX ). I did not realize it until XXXX XXXX notified me that I missed my payment. I immediately contacted Marcus at the number provided on the card. This was on XX/XX/XXXX at XXXXXXXX XXXX ( CT ). I spoke with XXXX. He informed me that he could see the credit balance on my account. I inquired as to how I could get my money back. He informed me that he would process the balance refund request. He stated that since the payment was made by paper check, I had to receive the refund by paper check ( I could not receive it electronically ). I found this odd as my credit union has an " established relationship '' with Marcus, but I accepted it. XXXX stated that he typed in the urgency of my request as I needed the money back to make payments to XXXX XXXX as we always pay our bills in full. He stated it would take 10-12 business days to receive the refund. On the XXXX business day, XX/XX/XXXX, I had not received the refunded money. I contacted Marcus GM Card by Goldman Sachs again. I spoke with XXXX - I somehow ended up in the financial institution help line. He first insisted he had to offer me a sales pitch. After giving him all of my information, he said he couldn't help me, but would connect me with someone else. I hung up and called again to get to the credit card division. I spoke with XXXX. He said I could link my bank account with Marcus and then the refund would be faster than paper, but it would still take an additional XXXX to XXXX business days. I asked to speak to his supervisor. I then spoke with XXXX. I explained that the first mistake was mine, but this was now Marcus 's mistake because allegedly XXXX did not process it correctly. I explained that I needed this money to make payment to XXXX XXXX. He said there was nothing he could do except process a digital request that would still take 8-10 business days. It is now XX/XX/XXXX ; they now have been holding my money for 30 days. The first mistake was mine, but I did what was needed to correct it. I told them that it was unacceptable that it would take 8-10 additional business days to process the request again. He told me that there was nothing else that could be done. I explained that I had no guarantee that he would process the request as XXXX assured me it was processed and it wasn't. I informed XXXX that I would be filing a complaint with CFPB for documentation and that as soon as the money was returned, I would be closing this card. I have spent approximately three hours of my time trying to resolve this issue. Name on Card : XXXX XXXX
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: The Goldman Sachs Bank Marcus has stolen over XXXX XXXX from me. I opened an account with them a couple months ago, I deposited around XXXX XXXX and it has just sit, a little over a month ago I attempted to make a withdrawal, after I did this they locked my account without providing me with a reason as to why, and told me to contact them. I contacted them easily over XXXX times over the course of the past month and they have just shuffled me around on hold never getting me to speak to anybody who can help, just today I called and they said they have someone who can help me unlock my account and I just need to verify the phone number on the account, I gave them the only phone number I have, the one I verified, my own personal phone number which I am more than confident I know, and they told me it was not tied to any account. Then I called back later trying to change the phone number on the account, and they asked for my name, I gave them my name and they told me they have no record of anyone with an account with that name. So basically, they prevented me from accessing the money in my account and then deleted all of the records of my account. I had put the majority of my savings in here and I can not afford to lose this. It has been over a month and I am beginning to get desperate for assistance, please help.
Company Response:
State: MD
Zip: 214XX
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My Marcus saving account was locked on XX/XX/XXXXXXXX when I tried to transfer money from Marcus to my XXXX account under my name. I have a total of XXXX in the saving account. It is not my responsibility to verify one of my financial institutions- when I link the XXXX account to Marcus or when I transfer money in Marcus, they have verified my identity. I tried to contact Marcus multiple times during the past one and a half month but until today, I still didn't receive any progress. I made my first phone call to Marcus on XX/XX/XXXX. They refused to tell me why my account is locked. On XX/XX/XXXX, I called Marcus, they refused to tell me why my account is locked. They said they would send the affidavit of identity ( the letter to verify my identity ) will be sent out in 5 business days. On XX/XX/XXXX, I called again, they said the affidavit of identity is pending approval, which may take 1-3 business days. I want to close my Marcus saving account and get my money back ASAP. I've been dealing with this issue with Marcus for 1.5 months now but received no progress. On XX/XX/XXXX, I called one more time, after letting me wait for 56 minutes in total, they said the letter is waiting the approval of support team, which will take 5 more business days. XX/XX/XXXX, Marcus said they still need 3 more business days to send me the identity verification letter. XX/XX/XXXX, They closed my complaint, and claimed that the letter was sent on XX/XX/XXXX, which contradicts to their previous claims on XX/XX/XXXX that the letter wasn't sent out. This is just the very first step to unlock my account, which already takes one and a half month. I don't think waiting will solve this issue. I want to get my money back and close the Marcus account permanently because of the experiences above. I have wasted 6 hours on phone but got no results. I need to pay my rent, credit cards, and medical bills. I also want {$500.00} compensation for all my financial, mental, and time loss during this one and half month.
Company Response:
State: CA
Zip: 94085
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There is an account on my credit report from Goldman Sachs. I never opened an account with Goldman Sachs. After speaking with someone when they attempted to collect, I was told this was a conversion from a XXXX XXXX Card that I had for XXXX XXXX. This card had a {$0.00} balance on it when it moved from XXXX XXXX as it was never used, and the replacement card was apparently sent to my old address at which point a balance appeared. So I have no idea where the balance on the card came from as I never had the replacement card sent to me at an address I could receive it, I did not enrol the card in any sort of payment or online portal ( as I was told by collector was done ) or anything of the sort. In fact, I had no idea the issuer had even changed.
Company Response:
State: FL
Zip: 33880
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: AS OF XXXX XXXX, I HAVE NOTICED FRAUDULENT ACCOUNT REPORTING TO MY CONSUMERS REPORT AND CREDIT PROFILE THE COMPANY AND CREDIT BUREAUS HAVE NOT REMOVED FRAUD ACCOUNT XXXX XXXX XXXX XXXX XXXX XXXX Account # : XXXX XXXX XXXX Account Type : Revolving Revolving Revolving Account Type - Detail : Credit Card Credit Card Credit Card XXXXureau Code : Individual Individual Individual Account Status : Open Open Open Monthly Payment : {$62.00} {$62.00} {$62.00} Date Opened : XXXX XXXX XXXX Balance : {$6300.00} {$6300.00} {$6300.00} No. of Months ( terms ) : XXXX XXXX XXXX High Credit : {$6400.00} {$6400.00} {$0.00} Credit Limit : {$6200.00} {$6200.00} {$6200.00} Past Due : {$0.00} {$0.00} {$0.00} Payment Status : Current Current Current Last Reported : XXXX XXXX XXXX Comments : - - Credit card Amount in H/C column is credit limit Date Last Active : XXXX XXXX XXXX Date of Last Payment : XXXX XXXX XXXX Two-Year payment history Month XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK XXXX OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK XXXX OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK OK THE DATE OPENED/DATE CLOSED/ LAST PAYMENT DATE IS INACCURATE ON THE CREDIT BUREAS.ALSO THE ACCOUNT NUMBER IS INCOMPLETE THIS IS GROUNDS FOR REMOVAL.DUE THAT FACT IS CLAIMED AS FRAUD FROM A FEDERALLY PROTECTED CONSUMER IT MUST BE REMOVED FROM CONSUMERS REPORT ACCORDING TO " FAIR CARES ACT '' ANYTHING A CONSUMER REPORTS AS FRAUD MUST BE REMOVED FROM THE CONSUMERS CONSUMERS REPORT WITH IN 4 BUSINESS DAYS OF FRAUD RECEIPT DISPUTE RESPONSE 15 U.S. C ode 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from an alleged identity theft Shall be removed from the consumers report not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identit theft!! Please delete these items as soon as possible! These accounts should not be furnished on my consumer report as they are in VIOLATION! Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer und the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a federally protected consumer I am demanding the deletion of the accounts listed IMMEDIATELY. 15 U.S. C ode 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from an alleged identity theft Shall be removed from the consumers report not later than 4 business days after the date of receipt. As a federally protected consumer I am demanding the deletion of the accounts listed IMMEDIATELY. PERSONAL NOTE '' THIS FRAUD ACCOUNT BEING ON MY CONSUMERS REPORT IS HOLDING ME BACK FROM EVOLVING AS A CITIZEN IAM NOT ABLE TO OBTAIN A HOME OR APARTMENT A GOOD JOB OR EVEN A LOAN OR CREDIT CARD! I DEMAND AS A FEDERALLY PROTECTED CONSUMER THAT THE BUREAUS AND COMPANIES INVOLVED REMOVE FRAUDULENT ACCOUNT OFF MY CREDIT REPORT AND CONSUMERS REPORT NOW PERMANENTLY!
Company Response:
State: NY
Zip: 11722
Submitted Via: Web
Date Sent: 2023-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Good day, I appreciate all of the help that your agency has provided to me but unfortunately a bank that you regulate lied to you in order to get my complaint against them closed. This is in reference to complaint # XXXX Marcus bank stated to you on XX/XX/23 that they were closing the account in question and transferring the funds to the original funding account which was exactly what I wished for them to do. Unfortunately they did not follow through. Instead, on XX/XX/23, over a month later they closed the account and kept the funds!!!!!!!!! Since that time period I have repeatedly called them and have been told multiple lies by their representatives. It is one thing for a bank to lie to me, a XXXX XXXX XXXX male ( financial abuse of the elderly ) but it is a whole other level for them to lie to their regulator, the CFPB. Because XXXXarcus bank lied to you and did not fulfill their obligation when requesting that you close the complaint I am requesting that you re-open the complaint and use your enforcement power to make Marcus bank do the right thing and return the funds as they told you that they would. Now let 's move on to new material. The first representative that I spoke to at Marcus after the account was closed confirmed that it was closed but stated that she had no idea where the funds went but she would talk to her manager and have him call me back. He never called back. The next representative that I spoke to at Marcus bank told me that I need to call XXXX XXXXXXXX XXXX the source of the funds, and have them pull the funds back. As ridiculous as that sounds I nonetheless called them and as expected they laughed about it. They suggested that I file a police report and would also investigate on their own. They then mailed me a response, see attached, which stated that because I am authorized to use mom 's checking account, per the same power of attorney that Marcus rejects, it was an authorized transaction on my part sending the funds to Marcus and thus they are closing the case. I then called Marcus bank again to give them one more chance before filing a police report and this time they came up with a new lie to tell me. This time they stated, although admitting to still have the XXXX XXXX account information, that they sent the funds to the XXXX XXXX XXXX XXXX XXXX. I contacted them and they confirmed that this too was a lie, see attached. Next I spoke to a representative at Marcus named XXXX who was kind enough to give me her direct number XXXX and she informed me that if I want the funds back I would now need a court order to do so. I refuse to pay out of my pocket for a lawyer and court costs for this rogue bank to act like a responsible bank should do. There is currently a complaint filed with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX investigators name XXXX XXXX XXXX telephone # XXXX pertaining to this matter but as the banks regulator it is up to you to use your powers to have this XXXX XXXX Marcus return the funds. Because they closed the account on XX/XX/23 that also means that they are not paying the interest that would have accrued during all of these months that they have held the funds XXXX if they even know where the money currently is. The Federal Reserve Consumer Help Center told me that if you can not rein in Marcus bank 's misdeed that I should forward this complaint to my congressman and senator and provided me links to do so. I would prefer to not go that route and instead end this 8 month ordeal with your assistance. Thank you for your assistance in this matter.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: My due by XX/XX/XXXX statement on acct XXXX came from Goldman Sachs. It was paid in full {$34.00} by check XXXX XXXX dated XX/XX/XXXX and posted at the post office. This action paid my balance in full, the cancelled check shows that Goldman cashed the check the XXXX of XXXX. The XXXX statement showed a late fee of {$40.00} plus interest. This was incorrect. The debt was paid on time. The statement was received the XXXX XXXX of XXXX and expediently mailed the XXXX week of XXXX. That they cashed the payment the XXXX is not my problem. I contested the error XX/XX/XXXX. I received no follow up to the contested amount. Since that time, I've continued to receive additional statements with additional late fees and interest. The balance due claimed by Goldman Sachs now is {$190.00}. This is made up of erroneous compounded late charges and interest. These charges are usurious and are damaging to my credit rating.
Company Response:
State: CA
Zip: 94501
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Apple Card charged interest of {$94.00} on a card with a XXXX balance and refused to refund in XXXX
Company Response:
State: OH
Zip: 446XX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Opened an on line savings account with XXXX in XXXX, 2023. Promotion included a {$100.00} bonus if the account remained active for 90 days. Never paid by XXXX and they refuse to live up to their promotion, account still open.
Company Response:
State: CA
Zip: 95620
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: i purchased a mini XXXX XX/XX/XXXX from XXXX XXXX. when the jeep arrived it was severely damaged and not usable at all. i reached out to the company many times to try to get the item either returned or replaced and the company did not want to do anything at all to help me. the jeep was {$2800.00}, and the company offered me {$100.00} to fix {$2800.00} worth of damaged. they did not want to take any responsibility whatsoever. That is when i opened a case with Goldsman Sachs to fully dispute the charge against me since i did not receive the product i ordered and instead got damaged goods. I provided all the emails that i had with Venom to the credit card company, i provided all the damages pictures i gave Goldsman Sachs every information that i had. i was thinking that it would be an absolute no brainer for Sachs to make the correct decision biased on all the evidence i provided. to my surprise Sachs declined my dispute and sided with the vendor. i later got a letter from Sachs explaining why they decided how they decided and to my surprise they did not look at any information that i provided them. they fully ignored all my evidence and sided with the Venom.
Company Response:
State: NY
Zip: 121XX
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A