Date Received: 2016-09-26
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Reference Goldman Sachs Bank ( GS Bank ) ; GS Bank refused to accept written notice to close a CD at maturity. In my opinion this is an overly restrictive and punitive policy. If I were to close a CD that automatically renewed then the penalty would deduct from the principal that was used to " roll over '' the CD XX/XX/2016. I contacted GS Bank by phone on XX/XX/2016 and talked to " XXXX '' and again on XX/XX/2016 talking with " XXXX ''. I knew that I would be out of country when the CD matured and would not be able to call the bank. I told this to XXXX and she said it was company policy to handle account closing by phone only. I made it clear I was not happy and decided I would take action to close the account on my return. On XX/XX/2016 I called the bank to close the new CD and was told that the penalty would not be just the accrued interest since the roll over date but also deduct from the principal that was used to open the CD. Again, I told GS Bank that I found this an unacceptable policy and asked to talk to a manager. I was told by XXXX that he was a supervisor and that no one else would change the answer I was given. The penalty would deduct more than one year 's accrued interest in the account. My intent was to either open a GS Bank five year CD or move the principal to an competitive bank paying 1.95 %. I was not offered the opportunity to move the money to a new 1.85 % five year CD at GS Bank. Checking my financial files I found a XXXX page " Deposit Account Agreement '' from GS Bank. Reading this section on Certificates of Deposit it is not clear that a " phone call '' is required to close a CD. Seems to me I should have been offered the opportunity to provide written notice but was denied that option. I have several CDs with other banks and have been required by at least one bank to provide written notice, not a phone call, when closing an account. Simply stated, the GS Bank policy preempted my ability to improve the return on my funds. Because of the policy and the punitive penalty I can not move my money out of GS Bank for another two years. I would now like to close the GS Bank CD without penalty and seek support in getting GS Bank to change their policy. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2016-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-08-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XXXX of XXXX we, XXXX XXXX and I, XXXX XXXX, loaned XXXX XXXX dollars to XXXX XXXX and took back a second deed of trust on his house at XXXX XXXX XXXX in XXXX Nevada as XXXX. He made a couple of payments and then stopped paying his payments to us. We tried to work with him but he refused to pay any further and filed for bankruptcy. After several years of fighting in court with lawyer fees and lost time and interest, we were finally given a deed after the foreclosure sale on the second deed on XXXX XXXX, XXXX. We immediately contacted XXXX XXXX Bank to get a payoff figure so we could sell the house to recoup our retirement moneys. XXXX of the bankers told us that the figure should be about {$200000.00} dollars, but he could n't handle our situation, and referred us to other bankers who did n't help. The bank would not talk with us and just kept dragging it out month after month until finally XXXX of them told us that XXXX XXXX XXXX owned the note. They apparently bought it from XXXX as a Non Performing Loan for a fraction of the out standing balance, even though we were willing to pay off the whole balance due, well before XXXX sold it. We finally made contact with XXXX, XXXX XXXX XXXX, ( and XXXX XXXX XXXX, who never got back to me as promised ), and made an offer based on what we had heard for XXXX about the amount of the balance owed. XXXX now wanted us to send certification of funds with our offer. This ties up our moneys as they would wait for weeks each time to " hear from the investors '' about our offers. It has now been almost a year and a half they are still adding fees and interest and having us up our offer, they now say that the payoff is around {$290000.00}. This seems unfair. We feel like they are taking advantage of us because we are both seniors and not up on the most recent banking tactics and strategies. So we discovered how banks sell the NPLs to private investors who make huge profits at the foreclosure sales. We discovered that XXXX had actually sold the note to another bank while going through other questionable corporations. XXXX of the private LLCs was actually wholly own by the XXXX XXXX Bank. Then we discovered that RLM was actually the Attorney for XXXX. It all starts to look fishy and banks seem to be colluding get these homes. In this process we discovered that after we notified XXXX that we wanted to pay off the First Loan on XXXX XXXX XXXX XXXX, they quickly sold the note to XXXX XXXX XXXX on XXXX XXXX, XXXX. Why the rush to sell this note when we were trying to pay it off. Then we discovered that XXXX had sold the same note to MTGLQ Investors, L.P. on XXXX XXXX, XXXX, over a month before they actually owned it. They tried to hide this problem by recording the deeds out of order, but the Execution Dates are clear on XXXX deeds. MTGLO is apparently owned by Goldman Sachs Bank. There have been lawsuits with these banks for not having the loan documents handled correctly. So, what are a couple of senior citizens supposed to do against the power of the big banks, especially when there are shady practices going on with these documents? We do n't mind the banks making a rightful and legal profit. But this seems to be an illegal practice to squeeze out an excessive and unfair profit by not dealing in good faith and adding interest and fees continuously, long after we had tried to pay off the original note, on XXXX XXXX, XXXX. This time I have named names and I will enclose the documents I mentioned above. I hope this what you need to help us correct this situation. Thank you for caring about seniors.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89509
Submitted Via: Web
Date Sent: 2016-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-20
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: After applying to open an online savings account with GS Bank, they have been unresponsive to me after gathering my personal information. After applying for an account, they ask you to submit personally identifyable data to verify your identity. After submitting the data, an error message appeared saying the account could not be opened. When I called, they are refusing provide me with information as to why. Per the account agreement online, the only requirements are that individuals be US residents, XXXX yrs or older, and have a physical street address. There is no minimum account balance required. After calling them, they refused to provide more info and said I would get a letter in the mail, several weeks have passed and no letter. I feel that they are not treating me fairly.
Company Response:
State: TX
Zip: 782XX
Submitted Via: Web
Date Sent: 2016-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Recently the Federal Gov't fined Goldman Sachs {$5.00} XXXX. How do consumers file claims to get reparations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2016-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-12
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: My wife and I applied to open a joint online savings account at GS Bank on XXXX XXXX. After 3 days of not hearing from them, I called them to check status of the account opening. Representative indicated they were declining to open an account because they could not verify my wife 's identity. GS Bank did not explain why they were unable to verify the identity of my wife of over 10 years, despite us both having many other joint accounts and credit cards with other banks over the years. Representative said a letter would be forthcoming from GS Bank explaining reason for declination, however, no such letter has arrived. Having supplied GS Bank with all of our personal information in order to apply, I find it unconscionable that they can refuse to open the account, not explain why, and yet continue to keep all of our information on file. Representative indicated they would keep the information on file as a declined application.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 939XX
Submitted Via: Web
Date Sent: 2016-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-03-31
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I am seeking a valid response from Goldman Sachs. The dates provided in the response are flawed, as I did not purchase the home until XXXX. So, it was impossible to purchase the mortgage loan from XXXX XXXX on XXXX XXXX, XXXX ( the Note was Not held for One Year ). Goldman Sachs states, " According to the records ... .. '' -- What records? GS Mortgage Securities Corp is / was a related entity to Goldman Sachs. When did a Goldman Sachs controlled company sell the mortgage loan, and to whom? I would like a time-stamped and recorded document that would reflect compliance within XXXX, SEC and laws for the State of New York that pertain to the sales transaction from a securitized trust. Again, I am seeking regulatory help in this election year from XXXX XXXX, Director ; CFPB, FDIC, OTS, OCC, FTC and other previously mentioned government agencies -- as this level of fraud is unprecedented. Case number : XXXX Company responded Goldman Sachs Bank USA said : Explanation of closure In response to your request, based on a review of our firm 's records, please be informed that our firm has no ownership or any involvement with the operations of your loan. Goldman Sachs Mortgage Company purchased your loan from XXXX on XXXX XXXX, XXXX and GS Mortgage Securities Corp., acquired the loan from Goldman Sachs Mortgage Company and deposited it into a trust entitled XXXX XXXX XXXX XXXX XXXX ( Trust ), on XXXX XXXX, XXXX. According to the records, XXXX ( " XXXX '' ) is the trustee for the Trust, and the current owner of your loan. The Trust is a separate entity, XXXX XXXX Sachs maintains no involvement in the operations of the Trust, including maintenance of original documents associated with your mortgage loan. Please contact XXXX as Servicer, or the Trustee, XXXX, if you have questions regarding your mortgage loan payments or require additional information about the Trust. Describe what happened so we can understand the issue ... Goldman Sachs purchased my mortgage note from XXXX XXXX in XXXX. A securitized transaction that included my home loan was completed on XXXX XXXX, XXXX. The transaction names XXXX as the Trustee for Goldman Sachs XXXX XXXX XXXX XXXX. The transaction is deemed invalid, as the mortgage note was not transferred or recorded into the Trust within the 90-day closing period that is required by New York law and the Pooling and Servicing Agreement. For the past few years, Goldman Sachs has relied upon XXXX and XXXX to fabricate fraudulent Assignment of Mortgage documents in an effort to gain a legal standing to execute a foreclosure sale against my home. These types of action have led to the recent approval of a civil lawsuit against Goldman Sachs for {$5.00} XXXX Dollars ; which, I am seeking inclusion in the suit for wrongful foreclosure, unfair business practices and excessive emotional grief. Without recording the mortgage note into the Trust within the required 90-day time frame, Goldman Sachs, its Trustee or other representatives have no standing to foreclose on my home. I am a U.S. veteran who should not be subjected to shady financial transactions that were orchestrated by banks / investors who assisted in the toppling of our country 's financial system. Consent to publish the description of what happened? Consent provided I want Goldman Sachs to cancel my foreclosure sale, so that regulators from the OTS, OCC, FTC, CFPB, FDIC, HUD and other government agencies have an opportunity to review the facts of my case. I want to receive proceeds from the {$5.00} XXXX lawsuit that Goldman Sachs has agreed to pay homeowners who have been vilified as a result of its business practices and engagement in unethical dealing with mortgage banks, such as XXXX XXXX and XXXX. I
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2016-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-03-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX XXXX XXXX, we refinanced our mortgage through XXXX. XXXX created a Note and Deed of Trust, later placing our note into a pool of trust known as XXXX loan trust XXXX. Now ; documentation shows that XXXX XXXX mortgage does not own this note or deed of trust. XXXX XXXX mortgage went chapter XXXX in XXXX Delaware in XXXX. Then, documentation shows that Goldman Sachs purchased this Note/Deed of trust in XXXX from the XXXX XXXX mortgage trustee. In XXXX, XXXX Bank which is the trustee for this note and trust ( XXXX loan trust XXXX ) stated in an email that XXXX funding is the issuer of the asset backed security. This company is technically the owners of this note as of XXXX, per XXXX Bank the trustee! Now, XXXX funding and all of it 's affiliates went chapter XXXX in XXXX Delaware in XXXX and was ordered to sell all their assets. On multiple occasions, I had sent certified letters to our servicers, XXXX Bank, Goldman Sachs and requested to know who owns or who is the investor of our note, I also requested assignments going all the way back to New XXXX Mortgage so I can know who were the previous investors and who the current investor of our note is. As of today, no one has provided the information that I had requested. Now ; everyone has been talking about the XXXX movie. This movie was based on actual events, regarding the build up of the housing and credit bubble during the XXXX. In XXXX, eccentric hedge fund manager XXXX XXXX discovered that the XXXX housing market is extremely unstable, being based on subprime loans that are high risk and providing fewer and fewer returns. Predicting that the market will collapse sometime in the second quarter of XXXX, he realizes that he can profit from this situation by creating a credit default swap market, allowing him to bet against the housing market. Later, trader XXXX XXXX hears of XXXX actions and soon realizes that XXXX predictions are likely true. He decides to put is own stake in the credit default swap market. Then a phone call was placed to hedge fund manager XXXX XXXX to alert him. The XXXX discovered that the impending market collapse is being further perpetuated by the sale of collateralized debit obligations ( CDOs ), groups poor loans that are packaged together and given fraudulent XXXX ratings due to the conflict of interest and dishonesty of the rating agencies. The market as you well know collapsed just as XXXX XXXX predicted and he produced 489 % profits from the plan! Now ; I believe that these large companies, Banks or investors failed to keep track of there mortgage assignments which are required to prove ownership of the asset backed security like our note/deed of trust! Our note/deed of trust was placed into XXXX loan trust XXXX. XXXX are the letters for Goldman Sachs reality which is a company that is owned by Goldman Sachs. I also believe that Goldman Sachs like other Banks and investors took part of these fraudulent activities. XXXX loan trust does NOT own our note/deed of trust. I believe that Goldman Sachs and XXXX Bank is not providing who the current investor is, possibly due to fraud and no assignments are available which would prove ownership of our Note/Deed of Trust!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89156
Submitted Via: Web
Date Sent: 2016-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-19
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Our records that we found indicate that we purchased our home in XXXX for {$320000.00} and our servicer was XXXX. Then records indicate that we refinanced our home on XXXX XXXX XXXX for {$460000.00} with XXXX. Records indicate that in XXXX, XXXX went chapter XXXX bankruptcy in XXXX Delaware. The trustee for XXXX sent us an email stating that they sold our note and Deed of Trust to XXXX XXXX in XXXX. Documentation reflects that we contacted XXXX XXXX XXXX multiple times which was at that time a servicing company that was owned by Goldman Sachs. We requested in writing ( certified mail ) from XXXX XXXX XXXX, to provide us assignments of all the investors that owned our note and Deed of Trust since XXXX. XXXX XXXX XXXX failed to provide the documentation that we requested. Then we contacted XXXX, our trustee by email. We requested to know who was the current investor of our note since the trustee collects the payments from the servicer and maintains investors/security holder records. XXXX stated in the email that the investor was XXXX funding. I found out that XXXX funding and it 's affiliates also went chapter XXXX in XXXX Delaware in XXXX. Goldman Sachs then sold XXXX XXXX XXXX to XXXX XXXX XXXX. We requested in writing ( certified mail ) assignments of all investors since XXXX. XXXX stated that XXXX loan trust XXXX owns our note and deed of trust. This is incorrect because this note and deed of trust is ONLY placed within this trust and are NOT the investors. This reflects on the original note and deed of trust that the servicer must go by! NOW ; even though we had a modification, the modification does NOT in anyway reflect who the current investor is and if the investor obtained this note legally! The current investor must prove legal ownership of this note and deed of trust by providing a copy of all assignments going all the way back to XXXX! Then we sent Goldman Sachs a letter by certified mail requesting to know who is our investor and provide assignments going all the way back to XXXX. As of today, we have not received the assignments ( proof of ownership ) that we requested from Goldman Sachs. The assignments that we are requesting would reflect who our current investor is, who owned this note prior, dates when purchase, dates when sold, going all the way back to XXXX. I believe that XXXX, Goldman Sachs, XXXX XXXX servicing and XXXX XXXX XXXX do not have these assignment records of who owns or owned this note! We believe fraud has occurred! We are still requesting all assignments going all the way back to XXXX. Now ; as I stated before, the trustee for XXXX sold this note and deed of trust to Goldman Sachs in XXXX. If Goldman Sachs did sell this note during the financial crises, then Goldman Sachs may have misled the new mortgage bond investor during the financial crises. Goldman Sachs must be required to provide the documentation ( assignments ) that we are seeking going all the way back to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89156
Submitted Via: Web
Date Sent: 2016-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-05
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I hold a savings account with GE Capital. After I discovered I could not access my account, I called the customer service number and was informed that my account had been closed on XXXX. Nobody could tell me why, but they explained that a check was " in the mail '' for my account balance, and I would be receiving correspondence that would provide some level of clarity to the situation. GE Capital provided me with a tracking number for the supposed package being mailed from them. After submitting a tracking inquiry via XXXX, I learned that my check was actually being mailed to GE Capital 's headquarters. According to XXXX, that check arrived at their headquarters on Wed, XXXX/XXXX/2016 at XXXX. I called GE Capital back to hopefully gain some clarity on the matter without satisfaction. Was not provided a reason for closing of the account or an estimated time frame or a reasonable expectation for when I might receive my check. I attempted to escalate the issue to a " Floor Manager '' and unfortunately obtained no new information regarding what had happened or what will happen. The following day I receive a call from GE Capital from a representative " dedicated '' to these types of problems. I was informed that the check was in fact not coming to me. I was informed that the check was, in fact, being sent to their headquarters for a " review ''. And that after the review was complete, my check would be processed and sent to me. I was also told that I would be contacted and provided with a tracking number for the check once their " review '' was complete. Was told that I should hear from them by XX/XX/2016. It 's now Friday XX/XX/2016, and I 've heard from nobody at GE Capital. My account was a savings account only in which I make monthly deposits ranging from {$200.00} - {$2000.00}. So, without any further information, I contacted my attorney and a close friend of mine who is a XXXX. My friend has informed me that the only possible reason this could be happening is if GE Capital 's internal systems have generated a " Suspicious Activity Report '' on my account. Now I would like to file a " Suspicious Activity Report '' on GE Capital. Oops. Forgot ... .I do n't have the right to do something like that. I 'm only a U.S. citizen. Not an XXXX banking institution.
Company Response:
State: GA
Zip: 30143
Submitted Via: Web
Date Sent: 2016-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Goldman Sachs purchased my mortgage note from XXXX XXXX in 2006. A securitized transaction that included my home loan was completed on XXXX XXXX, 2006. The transaction names XXXX Bank as the Trustee for Goldman Sachs XXXX XXXX XXXX XXXX. The transaction is deemed invalid, as the mortgage note was not transferred or recorded into the Trust within the 90-day closing period that is required by New York law and the Pooling and Servicing Agreement. For the past few years, Goldman Sachs has relied upon XXXX XXXX XXXX Mortgage and XXXX Bank to fabricate fraudulent Assignment of Mortgage documents in an effort to gain a legal standing to execute a foreclosure sale against my home. These types of action have led to the recent approval of a civil lawsuit against Goldman Sachs for {$5.00} XXXX Dollars ; which, I am seeking inclusion in the suit for wrongful foreclosure, unfair business practices and excessive emotional grief. Without recording the mortgage note into the Trust within the required 90-day time frame, Goldman Sachs, its Trustee or other representatives have no standing to foreclose on my home. I am a U.S. veteran who should not be subjected to shady financial transactions that were orchestrated by banks / investors who assisted in the toppling of our country 's financial system.
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2016-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No