Date Received: 2017-05-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Goldman Sachs failed to respond to CFPB complaintXXXX which Goldman Sachs raised additional questions in previous responses. NOTE : the below questions are the same questions we have already requested earlier this year which were not answered by Goldman Sachs. If Goldman Sachs answers these remaining questions honestly, we will cease and desist all complaints against Goldman Sachs. If Goldman Sachs fails to answer these questions, we will continue to file additional complaints until these questions are answered! Furthermore ; complaints against Goldman Sachs will be posted on the internet for all consumers to view which will not look good for Goldman Sachs! NOTE, failure to address complaints may be a violation of federal and state laws! First, after purchasing our Note and Deed of Trust from XXXX XXXX XXXX in XXXX XXXX ; did Goldman Sachs ever sell, transfer or Reconveyance our Note and Deed of Trust which is located in GSR Mortgage Loan trusXXXX XXXX? Second, if so, who did Goldman Sachs sell, transfer or provide a Reconveyance too? Please provide documentation! Third, please provide dates with your documentation! Please respond to our questions accurately and provide documentation so we can resolve this matter. NOTE : forwarding this complaint to the servicer, XXXX XXXX XXXX will cause additional complaints to be filed against Goldman Sachs! These complaints do in fact pertain to our note and deed of trust which reflects how the servicer has failed to act in good faith which has violated our laws. With this being said, these questions are warranted due to the fraud and bad business practices that has occurred. Thank you for your time
Company Response:
State: NV
Zip: 89156
Submitted Via: Web
Date Sent: 2017-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-04-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Nearly one year ago, I c ontacted the CFPB to inquire about specific transaction details regarding my mortgage that was purchase d by Goldman Sachs on XXXX XXXX , XXXX from XXXX XXXX XXXX XXXX XXXX . The company has not provided an adequate response to my inquiry and representatives from the CFPB indicated that followup emails had been sen t to Goldman Sachs for a response. Yet, no reply has been received. Goldman Sachs was asked to provide details about the dates that my loan was sold from its controlling interest ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) to XXXX XXXX XXXX . Additionally, my loan that was purchased on XXXX XXXX , XXXX via a securitized transaction did not include the note, as an assignment was ultimately crafted in XXXX of XXXX . The bank purchased a loan without ownership control of the note. So, I want to know how it was able to sell the securitized mortgage notes / trust without ownership.
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2017-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-03-31
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I had an account with XXXX bank. A day after I deposted XXXX $ into the account I tried to log into it via online and it said to call customer service. When I called I was directed to a " supervisor ''. This supervisor told me that my account was closed because I was " committing fraud ''. When ask to clarify he said he did n't have to explain to me, and when I asked to speak to his supervisor he said that he did n't have to and proceeded to hang up on me. When I called back I talked to a gentleman named XXXX. After putting me on hold for ten minutes after explaining my previous phone call and also requesting to speak to a supervisor he proceeded again to tell me that he talked to " everyone '' and that they decided to close my account because I am committing fraud. When ask to clarify he said he could n't and also when asked to speak to a supervisor he also said he could n't. When I asked if there was a phone number of a complaint department he proceeded to put me on hold for another ten minutes before I hung up because it seems pointless to me. My bank account from XXXX was linked externally to an XXXX Account that is funded by my employer XXXX, no where else. So for them to I am committing fraud and to not give me any information, and also not letting me talk to a supervisor and being rude and hanging up on me I would like some answers please. Thank you so much
Company Response:
State: ME
Zip: 044XX
Submitted Via: Web
Date Sent: 2017-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have a couple additional questions for Goldman Sachs to answer truthfully as long as Goldman Sachs answered all of the previous questions truthfully and under penalty of perjury. 1st, Is Goldman Sachs a member of XXXX? 2nd, Does Goldman Sachs have their own investor number? 3rd, Does Goldman Sachs use other investor numbers for assets they purchase, such as our home that Goldman Sachs purchased from XXXX in XX/XX/2006? Thank you for your time
Company Response:
State: NV
Zip: 89156
Submitted Via: Web
Date Sent: 2017-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-21
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Dear CFPB Officials and Financial Service Providers : I am prompted to write this complaint because, through no fault of my own, I have been effectively barred from the financial industry - and the costs of being un-banked are simply enormous. Even though I continue to earn money I am paid via U.S. checks and despite trying every bank that I could reach - none of them would cash the check without me first opening a checking account. And although I have tried opening a checking account at more than 40 separate XXXX - I continued to be denied access to even the most basic checking or savings account. Generally speaking, these banks do not tell me why I am denied, just that they have made a business decision to not offer their services to me ( although I continue to receive targeted advertising offers in the mail, through email, etc. ) I have lived for a while now paying excessive fees to have my checks cashed via special check cashing businesses but the fees are outrageous and the time spent waiting for a check to clear is often in excess of 10 days. I am very much at my wits end because I am not sure what else to do. I have tried repairing my credit but due to an unresolved identity theft event that occurred in 2013 - I am having difficulty doing so. I have even gone through all the steps to correct my credit report but the various financial institutions will not remove the false information despite multiple police reports, affidavits, etc. Additionally, twice I have gone through the lengthy process of applying for a new Social Security Number and twice the Social Security Administration lost my paperwork. Without rambling on forever, I am attempting to resolve this situation by granting my Mother durable power of attorney rights in hopes that she will be able to sign and cash the checks I have received as well as provide basic banking services for me. In addition to the costs associated with paying check cashing processors, without a bank account I pay more for everything and am even denied by entire business sectors. For example, despite searching for months I have yet to find a health insurance provided that allows payment via cash, I am unable to take advantage of the savings associated with purchasing things online, I am barred from consumer services such as XXXX, XXXX, XXXX, etc - because I can not input a credit or debit card number, and I would say generally being without a checking account almost doubles the cost of living through increased prices, limited consumer services, and significant delays associated with cashing checks. In light of this, I would ask that Goldman Sachs Bank honor the attached durable power of attorney. My mother and I have previously attempted cooperate with our local bank on how to resolve this situation but the necessary documents and instructions required of us are vague and keep on changing. Thus I am writing this complaint in hopes to spur a resolution that would provide remediation the problems associated with being un-banked. Further, I wish for the bank to investigate whether the decision to deny me access to basic banking services has to do with the fact that I have reported fraud to the SEC, CFPB, and OCC concerning illicit account opening practices and BSA compliance failures.
Company Response:
State: CA
Zip: 95945
Submitted Via: Web
Date Sent: 2017-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-18
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Over the past seven years there have been two foreclosure lawsuits against me for a property that I did not own related to mortgage agreements that were erroneously and fraudulently processed. The first lawsuit by XXXX was dismissed years ago after I spend a great deal of money in legal fees on representation. In XX/XX/2014 I received another lawsuit from XXXX ( the debt then has been sold to MTGLQ Investors L.P. ). I contested this lawsuit again and received notice from the Judge that I am not responsible for the debt. I continue to be harassed for payment of a debt that the Court has said I am not obligated to pay. I do not own the property named in the foreclosure action, I do not live there and I did not have the capacity to enter into a mortgage agreement that was obviously processed in error.
Company Response:
State: NY
Zip: 11787
Submitted Via: Web
Date Sent: 2017-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-09
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I have over {$250000.00} Goldman Sachs Bank Saving Account. This account was blocked due to a divorce case and waiting for settlement. Now the case is ended and the court ruled out this account belongs to me. I sent this CERTIFIED JUDGMENT ON XXXX ISSUES to : GOLDMAN SACHS BANK XXXX XXXX. XXXX XXXX XXXX XXXX XXXX As per Goldman Sachs Bank requested, I sent the original certified court order and it was delivered on XXXX. I called them on XXXX and spoke with XXXX of their associate. She told me it takes up to 7 days to process. The next day, I call them again. This time I spoke with the manager, XXXX XXXX. He stated it takes up to 30 days to process. I told him XXXX XXXX and XXXX at the local branches here ( XXXX ) take only 2 hours for their corporate legal department to unblock an account. Why Goldman Sachs Bank takes that long? I suspect Goldman Sachs Bank uses my money for trading and the funds are not available to pay me back. I guess next month if I call them, they will tell me it takes another 30 days and so forth ... I am unemployed since XXXX XXXX, XXXX. I need money to pay back to my relatives whom I borrowed money from. I need money to pay my rent ( I live in a mobile home park ), property taxes, and foods for my family and I need to use the money to invest in XXXX just in case an economy crisis or inflation. Best Regards, XXXX XXXX
Company Response:
State: CA
Zip: 92870
Submitted Via: Web
Date Sent: 2017-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-04
Issue: Credit determination
Subissue:
Consumer Complaint: While using a company called XXXX XXXX to monitor my credit, I was told that I was able to check approval for a new line of credit using a soft inquiry that would not impact my credit. The company ran my credit without my authorization for a company called XXXX by Goldman Sachs that resulted in a hard inquiry of my credit. I did not authorize this company to access my credit reporting file for extending credit.
Company Response:
State: AZ
Zip: 85297
Submitted Via: Web
Date Sent: 2017-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-04
Issue: Shopping for a loan or lease
Subissue:
Consumer Complaint: This Company denied me for a loan which I never applied for. I want this taken off of all XXXX credit bureau reports because it counts as a credit inquiry.
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2017-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-12
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: I received a credit denial letter from Goldman Sachs Bank USA on XXXX/XXXX/2017 for which I did not apply. I have no knowledge of who this institution is or what they do. This bogus denial letter does not state the type of loan I supposedly applied for. Again, I never applied for any type of loan from this institution at any point past or present. Additionally, this institution is located in Utah. Near the same location to XXXX XXXX XXXX Bank of whom I complained on last year. Also near the headquarters of XXXX XXXX whom sent XXXX soft pulls of my credit over a 8 month period last year for which I also did not apply for credit to.
Company Response:
State: IN
Zip: 47331
Submitted Via: Web
Date Sent: 2017-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No