Date Received: 2019-07-24
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Marcus by Goldman Sachs put an unauthorized inquiry on my report on XX/XX/XXXX the issued documentation on XX/XX/XXXX stating it would be removed but XXXX has failed to remove it so I am filing a complaint against both companies to have the inquiry immediately removed.
Company Response:
State: NC
Zip: 27295
Submitted Via: Web
Date Sent: 2019-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-15
Issue: Getting the loan
Subissue:
Consumer Complaint: I have received an invitation in the mail from Marcus by Goldman Sachs to apply for a personal loan in last quarter of XXXX. They declined my application. Although I was surprised ( my credit score is pretty good ), but I assumed that they have their specific risk criteria and I let it slide without objection. However, I have received an email from them on XX/XX/XXXX that I am eligible to reapply and basically makes you believe that this time I eligible and just need to review my loan options and that reviewing my loan options won't hurt my credit. ( email attached ). However, when I checked my " loan options '', the declined my application again and said that my credit score can change. ( also attached ).
Company Response:
State: NJ
Zip: 07302
Submitted Via: Web
Date Sent: 2019-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-10
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Marcus by Goldman Sachs was offering a promotion where the terms were to open an account by XX/XX/2019, deposit {$10000.00} XXXX or more of new funds into the account within 10 days of enrollment, maintain these funds for 90 days, the account holder will receive {$100.00} bonus. I fulfilled these terms ; I opened my account on XX/XX/2019, immediately transferred {$10000.00}, kept the funds in there for 90+ days. I called into their customer service department to follow-up on my bonus and after multiple discussions, they noted that on their system, it did not show that I clicked on the offer link. Because of this and despite me fulfilling the offer terms, they could not grant me the account bonus. I am very confident that I clicked on the offer link as I even saved the webpage as future reference. Marcus is not fulfilling their end of the advertised promotion.
Company Response:
State: NY
Zip: 11209
Submitted Via: Web
Date Sent: 2019-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-05
Issue: Problem when making payments
Subissue:
Consumer Complaint: The company approved for loan amount of XXXX in XX/XX/2019 first installment due date XX/XX/2019. I was verbally set up through customer service to have my savings account to make automatic payment monthly to also save in interest rate at 25 % verses 27.99 % Due to the monthly auto pay. On Monday XX/XX/XXXX I checked with my savings no withdraw had been made. I called Marcus Sach and they said there must have been and error when setting up the payment, Why did I receive the loan it was deposited with no problem they said they would arrange again to fix the problem On Tuesday it still was not fixed, I called again and they again said it was fixed. Wednesday no payment still I again spoke with this time a manager and he said to check with my bank the bank indicated there had been no attempt from them to withdrawal. On this day I made a one time transaction to pay over the phone so it was successful. The interest rate is 5 % daily after the site date as these fees will fall at the end of the loan. It was not my fault as the agreement at the beginning also to get a cheaper interest having set up on monthly auto pay. I think that this was purposely done and may have happened to other consumers, I feel it is a scam and illegal.
Company Response:
State: OK
Zip: 744XX
Submitted Via: Web
Date Sent: 2019-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-14
Issue: Credit monitoring or identity theft protection services
Subissue: Received unwanted marketing or advertising
Consumer Complaint: I have received this year two letters of credit denial from Marcus at Goldman Sachs Bank USA located at XXXX XXXX XXXX XXXX XXXX XXXX Utah XXXXXXXX, the first onXX/XX/2019, thenXX/XX/2019 both times, they have pull my credit, with out my authorization, never have i ever applied or inquire either written or verbal for any credit lines or an account with them, the first time I send a letter to the instruction and their CEO with a copy of the denial letter, neither one bother to respond. This organization is committing fraud big time, the federal government needs to investigate them..twice they have pull my credit and NEVER did i do an aplication, as well i call their 800 number they said they were going to investigate and call me back none ever contacted me..this comapny is doing FRAUD
Company Response:
State: FL
Zip: 33139
Submitted Via: Web
Date Sent: 2019-06-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: Problem when making payments
Subissue:
Consumer Complaint: Made multiple payments in a month expecting them to be principal only payments. They paid only interest in some cases and in others some of the extra principal went towards interest. They refuse to allow early principal payments.
Company Response:
State: MO
Zip: 63122
Submitted Via: Web
Date Sent: 2019-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-12
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Ive recently received a letter about trying to qualify for a loan thru Marcus by Goldman Sachs in witch Ive never heard of or applied for now my credit score and personal information was provided to them thru XXXX XXXX which Ive called and asked to be removed from and who they were and why they had access to my personal credit information without my knowledge
Company Response:
State: IL
Zip: 60628
Submitted Via: Web
Date Sent: 2019-06-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-09
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I am the XXXX of other country and non-resident XXXX of U.S. I opened saving account for XXXX, but they refused to recieve Form W-8 BEN, which is required for avoiding us from being imposed double taxation and should be repoted to IRS. For this reason, they don't give us motivation keep the account after making initial set up of the new account. Moreover, my wife has a deplomatic visa and it should not be required to have SSN for her credit certificate. But XXXX refused to create the joint account with her for her not having SSN.
Company Response:
State: NY
Zip: 10023
Submitted Via: Web
Date Sent: 2019-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: Last year i applied for financing with XXXX ( XXXX XXXX XXXX XXXX ), after losing my job. With my wife and son in school i wanted to try this since it had a money back guarantee. They sent me a link to XXXX XXXX who in turn went to Marcus Goldman Sachs to get a personal loan to pay for access to XXXX. They scammed me out of the money and the company disappeared then re-emerged this year same title. I never spoke to anyone accept the guy at XXXX and he ran my credit and the money was in my account same day. No Questions asked and i presume that XXXX and XXXX are in close proximity as well as Goldman Sachs. XXXX was supposed to give me my money back within 6 months if i didnt break even. I asked Goldman Sachs about writing the loan off and then going after them with an attorney but they just gave me the run around. XXXX was non negotiable when asking for my money back after they bellied up 2 months into my initial 6 months. Came to find out they knew about taking it down 2 months before the guy signed me ( XXXX XXXX XXXX XXXX ).
Company Response:
State: FL
Zip: 32082
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Goldman Sachs Marcus randomly closed my account for no reason, wouldn't tell me why. I had about {$30000.00} in the account, was going to move in more. I hadn't done anything with the account, so it was very surprising. They wouldn't provide any information " for security purposes, '' made me worry someone had stolen my identity. Provided no info -- causing duress.
Company Response:
State: NY
Zip: 10038
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A