Date Received: 2019-08-20
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: i allege on XX/XX/2019 Marcus by Goldman claimed to open a {$10000.00} savings account for me confirming with an email of the same date. However, for reasons within Marcus 's enrollment system my funds went missing for more than 16 days before after constant contact and follow up communication Marcus did nothing to assist me with the location and opening of my account for over 16 days. I am filling this complaint as a matter of right, because I feel they ( Marcus ) disregarded my rights as a on-line depositor and they breached their fiduciary duty to inform me of the status of my {$10000.00} deposit which was lost or un locate-able for over 16 days despite my insistent contact with them to determine the whereabouts of my funds they claimed by email that they had received and opened my account. They refused to extend any customer service to me in my request for a reasonable accommodation since they both lost my deposit and subsequently failed to perform their fiduciary duty to alert me of the status of my funds and further failed to assist with the location of those lost funds for over 16 days despite my consistent contact requesting assistance in their location. I had to expend an exorbitant amount of time and phone calls and wait time, and drafting letters which took me away from other pressing matters. They never attempted to compensate of provide me with a courtesy with my account nor compensate me for my time and efforts to locate and recover my {$10000.00} deposit. Be on the look out for my fax in the next couple of days of three letters, two invoices and most of all my reasons for filing a detailed 7 page complaint. Please assign me a case number in order that I may follow up with the status of my complaint.
Company Response:
State: FL
Zip: 32137
Submitted Via: Web
Date Sent: 2019-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-20
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: So, in the past week I have tried to apply on my XXXX for an XXXX XXXX. I have repeatedly been told that ID is required and, subsequently, that my XXXX driver's license did not "verify photo id" to the satisfaction of Goldman Sachs.I have been using XXXX XXXX and making purchases on my XXXX for over a decade while living at this same address with an in-state driver's license.
Company Response:
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-19
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I applied for the XXXX XXXX with a credit score of XXXX and I got an apr of almost 24. Wheres the justice in that?
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-16
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened a savings account with Marcus-Goldman Sachs around three weeks ago. I added my son 's account for recurring debit to my account. A week later I tried to sign in and system said it's locked and I should call a number. After calling and spending 30 minutes, they told me that I can not transfer money from any account that is not under my name!!!! And I was like, so why the system accepted it and didn't warn me?!!!! I already added that account to some of my bill payments and now I had to change it. After talking to the supervisor, it seemed I do not have any choice, so they told me that they deleted my son 's account from system. 10 days later, XXXX in the morning my son called and told me that they withdraw the money from his account!!! and since he has a payments for that day, I should pay him otherwise there will be returned check fees. Although I called Marcus and tried to fix it, my complaint is that their system should have warn me that I can't use that kind of account at the first place. Then, when I called and they forced me to delete the account, it should have stopped any recurring debit related to it. It is against privacy of customers too, since they are holding on to an Information that was deleted and using it to transfer the money. I keep the right to sue the bank and this complaint does not prevent me from doing it.
Company Response:
State: CA
Zip: 92887
Submitted Via: Web
Date Sent: 2019-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-13
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XXXX Card will not allow sign ups from XXXX ( .ca ) e-mail addresses This amounts to discrimination based on country or origin. Changing my XXXX ID is not a reasonable option because so many other things are based on this ID.
Company Response:
State: WA
Zip: 98055
Submitted Via: Web
Date Sent: 2019-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-13
Issue: Managing an account
Subissue: Problem with renewal
Consumer Complaint: I opened a year long cd with Marcus from Goldman Sachs, one of several. When a CD matured the month prior, I received an email from Marcus 30 days in advance warning me that it would renew so I called and closed it as I always do. When a CD with a large amount of money was set to mature at the end of XX/XX/XXXX I did not receive a warning email. Instead, on XX/XX/XXXX, I received an email congratulating me on renewing the account. I called to complain and was informed that I had missed my 10-day grace period ( the account had renewed on the maturity date-XX/XX/XXXX- but Marcus waited until 3 days after the grace period to inform me about the renewal ). I said I had never received an email that the cd was set to mature as I had in the past and the agent claimed it had been mailed to me, even though my settings were for notifications by email. The agent refused to budge and told me to close the account would incur a more than XXXX dollar penalty fee. I have no record of receiving the maturity notification letter, but it shouldnt have been sent to me by post regardless.
Company Response:
State: NY
Zip: 11238
Submitted Via: Web
Date Sent: 2019-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I applied for a XXXX/Goldman credit card and was shown a XXXX score of XXXX. I accepted, but then checked with TransUnion directly and my score was XXXX! I was deceived and given a high APR and low credit limit using inaccurate information.
Company Response:
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2019-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-12
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: I received a invite to apply for the card I followed all steps. Your system is not working
Company Response:
State: MO
Zip: 64030
Submitted Via: Web
Date Sent: 2019-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-12
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Applied for the XXXX XXXX issued by Goldman Sachs. Filled out the application through the XXXX app on my XXXX XXXX device. Was denied after the application was submitted. The reason I was denied was stated " recently missed payment '' reported by XXXX. I contacted XXXX and they gave me my official credit report that showed no recently missed payments. I contacted Goldman Sachs customer service about this and was told there was nothing they could do. I asked to be escalated up the chain and after three days of phone calls got a phone call on Saturday XX/XX/2019 from a supervisor at Goldman Sachs stating that there's nothing they can do to a traditional manual review as this system is completely automated for approvals and ratings. She also stated that even if it is an error with Goldman Sachs approval system that there is nothing anyone can do. I believe this is credit discrimination based on denied credit even though I qualify.
Company Response:
State: NH
Zip: 03104
Submitted Via: Web
Date Sent: 2019-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-03
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Complaint against Marcus Goldman Sachs online savings bank. I was trying to open a Marcus Goldman Sachs online savings account. I completed my application by entering my name, address, date of birth, social security number, etc. However, my application was declined for no apparent reason. So I decided to place a call to its customer service in an attempt to find out why. I was told by a supervisor that the reason my application was rejected due to them unable to verify my identity. When I offered to provide my state ID to confirm my identity, they refused. The supervisor said Marcus does not perform additional identity verification check. That seems strange to me. Why a bank does not want a customers money? Why they dont even try to verify applicants identity? All of the information I provided are sensitive personal information which can be used to commit illegal personal identity frauds. I suspect this online division of the banks real business is collecting peoples personal information then later sell it for money. Please investigate.
Company Response:
State: NY
Zip: 11373
Submitted Via: Web
Date Sent: 2019-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A