Date Received: 2022-12-13
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Marcus by Goldman Sachs bought out the GM credit card and took over the operation of the card. Once they took over the account i have paid every month in full and NEVER carried a balance. Even though the balance has been paid in FULL before the DUE DATE Goldman Sachs has charge an interest payment every month. this was not part of my original agreement with GM card. I tried calling and resolving this two time and ws told even though i paid the balance in full an interest charge will occur every month how???? please call i have all documents thank you XXXX
Company Response:
State: NY
Zip: 11756
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I ordered a XXXX and was approved for Financing thru Greensky in XXXX XXXX. I was approved for {$36000.00}, however since the XXXX was not going to be delivered until XXXX of XXXX. Only {$6000.00} was charged to the credit line as the deposit for the XXXX. In XXXX of XXXX, when the XXXX was ready to be delivered the remaining balance of {$19000.00} was charged to the credit line. Greensky closed my original account ending in XXXX with the XXXX Statement and opened a new account ending in XXXX starting with the XXXX statement. They did not notify me that I had a new account so I continued making my monthly payments to the old account ending in XXXX for XXXX {$200.00} and XXXX {$350.00}. In XXXX, I started receiving text messages that my payment was overdue. I called them and they explained that my last 2 payments, totaling {$550.00}, had been applied to my old account ( the first time I was hearing about a new account ). I asked if they could transfer the payments to my new account, and they indicated they could not. So, I asked them to refund me the payments and I would then pay the new balance in the new account - at this point, I owed {$330.00} for XXXX and {$330.00} for XXXX. I asked them to notate my account to this conversation. I received the check {$550.00} in XXXX. I electronically deposited the check, and immediately made the payment of {$670.00} towards my new account. I later received a letter from my bank stating that the check was returned for stop payment. I contacted Greensky, and was told that they had put a stop payment because the credit from my old account had been applied to my new account. I again explained the entire scenario and was told another refund check would be sent. About 3 weeks went by and no check, I called again and was told that the check had been issued to give it a few more days and call again if I didn't receive it. I called yet again, and was then told that they had not issued the check because my payments had been applied to my new account. I asked to have a manager call me, no one has returned my calls, I've been told someone is looking into it and I just continue to get the run around. I have included my final account statement for account ending in XXXX, the new account statement ending in XXXX and my XXXX bank statement which shows my payment for the outstanding balance plus the returned check fee.
Company Response:
State: MA
Zip: 01752
Submitted Via: Web
Date Sent: 2023-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I started a dispute on a credit card purchase through Goldman Sachs apple card where a seller listed a product and provided a false tracking number to confirm delivery. I never received any product or reply from the seller and the dispute was ruled in the sellers favor. I tried reaching out through the apple card support line to try and present evidence for the case but I was not given an outlet to do so. Because of this, the bank ruled in favor of the seller without hearing any supporting evidence. It took months for the bank to to come to a decision without ever reaching out to me. The reason for the denial was that a tracking number was provided but no other information was given. I have reopened the case but am having the same problem. Below is the basic timeline of the issue : I purchased a pair of boots in the amount of {$400.00} on XXXX. The seller who I purchased from was new on the website where I made the purchase and did not have any feedback, but since the product was verified and had a money back guarantee from XXXX, I purchased the item ( I had not had any problems with the site until this point ). The seller was responsive at first and provided a tracking number on the site. The tracking number provided to XXXX ( XXXX : XXXX ) and XXXX ( XXXX XXXX ) were different. In the sellers profile, they said the were shipping worldwide from XXXX but the tracking number came from XXXX XXXX. I had been tracking the package and when it said delivered, I did not receive anything. At that point I reached out to the seller and asked what address he used to ship it to. He never replied to me and never gave any clarification. After I did not receive a response, I decided to report the package missing to XXXX. In order to start the missing package search, XXXX requires you to enter the address to confirm that you are the intended recipient. I entered my address, XXXX XXXX XXXX XXXX, for the tracking number ( XXXX XXXX ) and it said The address you entered does not match our records. Please verify and try again. The picture that showed the delivery was not my address and the seller refused to confirm where the package was sent. The seller is the only one who is able to see the details about the shipping label due to privacy concerns so I was never able to determine where the seller sent the package. I believe that the seller conducted a tracking number scam where a worthless package was purposely sent to the wrong address to confirm delivery but of course I never received anything. In this case, I was not given a chance to present this information and the decision was reached solely due to the reason that a tracking number had said it was delivered. The attachments included are a photo of the conversation between the seller, a photo of the tracking information, proof of the wrong shipping address from XXXX, a photo of the banned account and authenticated product from the website, and a screenshot of the sellers profile ( these descriptions may not match up in order to the attachments )
Company Response:
State: KY
Zip: 40356
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-12
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Credit Card with Apple Card by Goldman Sachs Bank 1. Made {$700.00} payment on XX/XX/XXXX, which increased my available credit by {$700.00} 2. Called on XXXX to cancel {$700.00} payment as it was made from a closed checking account, available credit was decreased by {$700.00}. 3. On XX/XX/XXXX, adjustment made to my account by another {$700.00}, and lower my aviable credit again by {$700.00}. 4. Opened several disputes, and I was advised that {$700.00} adjustment was due to an actual money refund sent to my closed checking account ending XXXX and there is no error to my account and check with my bank for {$700.00} refund. 5. Went to XXXX XXXX XXXXXXXX to see if there is a refund of {$700.00} in my closed checking account and bank advised that because account was closed, refund of {$700.00} was sent back on XXXX to Goldman Sachs with ACH trace number XXXX. 6. Attached XXXX credit card statement under payment shows payment on XXXX for {$700.00} and then reveal on XXXX for {$700.00} but also under transaction on XX/XX/XXXX shows adjustment of {$700.00}. Meaning my account was lowered available balance by {$700.00} on XXXX and again on XX/XX/XXXX by {$700.00}. Goldman says because they refunded {$700.00} to my closed checking account which I provided to ACH trace XXXX that my Bank refunded back Goldman. 7. See attached response from Goldman about my dispute. I agree that they refunded {$700.00} to my closed checking account but the money was sent back to them ( ACH Trace provided ), so my account available balance should not be adjusted twice but just once.
Company Response:
State: FL
Zip: 33619
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was charged for something that I never received and Apple/Goldman Sacks refuses to put that in my claim. I have talked to multiple people and told them I did not receive the product. I tried to call the merchant but there was no answer and no way to leave a message. I have emailed Goldman Sacks telling them I did not receive item. The dispute says the card holder claims that the goods or services were either not as described or defective. I have redisputed this three times Please help!
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-10
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: PLEASE MAKE THIS INFORMATION PUBLIC I bought TWO XXXX XXXX in late XXXX XXXX for the price of {$990.00} each ; and paid with Apple Card. I paid Apple Card with my checking account for TWO iPhones already ; but Apple Card charged me for FOUR XXXX. I bought TWO XXXX XXXX tickets and paid with the same Apple Card. I paid Apple Card with my checking account for TWO XXXX XXXX tickets ; but Apple Card charged me for THREE tickets. Theres a pattern of illegal charging by Apple Card. All Apple Card has to do is to get the purchase receipt from the XXXX XXXX, MN XXXX store to verify how many XXXX I purchased. Apple Card can do the same thing for XXXX XXXX tickets. I have attached two Apple Card explanation screenshots for more information.
Company Response:
State: MN
Zip: 55414
Submitted Via: Web
Date Sent: 2022-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received an email From : Marcus by Goldman Sachs XXXX XXXX Same day transfers are now possible Customer since : XX/XX/XXXX Hi XXXX, Weve made an improvement at Marcus that could make moving your money easier : When you schedule a transfer of {$100000.00} or less by XXXX XXXX ET on a business day, Marcus will complete the transfer by XXXX XXXX ET that day. Theres no extra step, no extra box to check. You schedule the transfer at marcus.com or on the Marcus app, and we do the rest. This is also at XXXX XXXX XXXX Transfer funds between your Marcus savings accounts and a linked external bank account. Marcus will complete transfers of {$100000.00} or less made through Marcus by XXXX XXXX ET on a business day, by XXXX XXXX ET that day. I confirmed in XX/XX/XXXX thru phone call with a Marcus rep that the {$100000.00} limit was per transfer, not per day. On XXXX, before XXXX EST ( 2hours before the cutoff time ), I authorized at marcus.com 3 ACH transfers of less than {$50000.00} each out of my marcus savings. My external bank XXXX ( apy 4.00 % ) did NOT receive the funds until Friday XXXX. I had called and alerted XXXX to watch for these funds, but they DID NOT ARRIVE UNTIL Friday XXXX, 2days later. I earned 0 % interest for those days. I believe an issue was the delay caused by a call I received from a Marcus rep at ~ XXXX XXXX est wed XXXX, to discuss if I really wanted to move my funds out of Marcus and why I was doing this. I explained to the rep to please get these transfers submitted ASAP as it was then minutes until the cutoff time. He insisted on continuing the conversation. I called Marcus.com several times on XXXX and in the following week, waited thru very long hold times, and explained the situation in every call and with every rep and manager/supervisor. I requested a credit into My Marcus savings ending in XXXX of the 4 % interest on the total amount transferred for {$34.00} Marcus supervisor XXXX at XXXX XXXX stated a customer sevice credit could be given and gave case # XXXX. This request has since been denied. One Marcus rep said they did not need to honor the email nor the faqs. I am requesting the {$34.00} credit here.
Company Response:
State: MT
Zip: 598XX
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Sometime back in XXXX, Marcus by Goldman Sachs stopped sending me paper statements. Because of this I missed a payment. Marcus suspended my card. I immediately paid off the card and closed the account because I felt like that was a terrible way to do business. I never received another paper statement and I had a positive balance of {$.00} on the account when it closed. Several months later, I noticed that my credit score had dropped by XXXX points because Marcus reported my account as delinquent. Turns out they had charged me some sort of bogus interest fee after the account was closed. I had no idea it was even there. This has started a cycle of " missed '' payments, late fees, and interest charges. I have been trying to work with Marcus to get this resolved. I was advised by XXXX of the Managers to make a payment for the balance to stop all of the interest. I was told it would be refunded when the dispute was settled. I finally received a check for that payment back, and then this month, they charged me a late fee on the money that they just sent me a check for. I have called and tried to get to someone who can reverse everything and am getting nowhere. I need them to get my credit fixed ASAP.
Company Response:
State: IN
Zip: 46038
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Marcus by Goldman Sachs offers a 1 % referral bonus to customers who successfully refer a friend or family. Even after multiple instances of representatives confirming a friends account being opened as a result of my referral and my friend confirming he used the link ( techs, spoke to my friend TWICE ), Marcus by Goldman Sachs has denied me the bonus. The representatives lack customer service and an ability to solve client concerns. They state that if I would have called within 3 business days of the account being opened, that they could have manually credited my account with the referral bonus. I notified them within a week. XXXX. I asked where this was disclosed to customers and they advised that it is only disclosed in internal procedures and not to the customer. Can you say false advertising? Unacceptable! I will be closing my account and Id advise anyone who cares about the legitimacy of their bank and CUSTOMER SERVICE to find another bank.
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2022-12-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I contacted Goldman for help related to transaction disputes in the amounts of {$97.00} and {$43.00} with the merchant Apple. Goldman issued temporary credits while the account was in review. Apple issued the refunds that were posted to the account on XX/XX/XXXX. After Apple issued the refunds and the bank Goldman reversed the temporary credit, my account balance should be XXXX. However, the bank Goldman sent me a statement for XXXX XXXX XX/XX/XXXX requesting payment in the amount of {$140.00} for the dispute reversal. I do not owe that amount and I'm not paying it. This is my 3rd attempt trying to resolve this issue amicably. Seems as if this matter will have to be litigated.
Company Response:
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2022-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A