Date Received: 2022-12-15
Issue: Getting the loan
Subissue:
Consumer Complaint: I applied for a personal loan on their website after they have sent me hundreds of messages to me promoting their personal loans. When I applied for the loan today ( XXXX ) they denied me the loan citing the following reasons : Recent number of payments too low Lack of mortgage trade history on file Too many inquiries in the last six months The top most reasons makes no sense. What kind of payments are they talking about? How many is too low Lack of mortgage history. I have had three mortgages in my life. All of them have been paid off successfully They gave the following information about my credit score Your Credit Score : 808 Date : XXXX Scores range from a low of 300 to a high of 850. I am assuming that this is the credit score that they used to make decisions. If that is the case, 808 seems to be a pretty high score If not they should tell me what type of score this is. What is the point of giving me a credit score that seems to have no connection to the credit decision? I think Goldman Sachs is violating a bunch of FCRA / CFPB / FTC rules in denying me credit. After I was denied credit, I XXXXXXXX XXXX to see if there are any complaints. I saw a few news items that suggest that XXXX has stopped making personal loans. If tat is the case they should not have accessed my credit report!
Company Response:
State: GA
Zip: 30068
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Getting a line of credit
Subissue:
Consumer Complaint: Applied for a loan and gave all my important information to scammers
Company Response:
State: NC
Zip: 28304
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I am a XXXXXXXX retiree and lived XXXX to XXXX in XXXX I opened accounts with Marcus by Goldman Sachs XXXX XXXX and I dropped everything to dash back to the XXXX. I closed down almost everything in XXXX including my rented apartment but couldnt close down my Marcus by Goldman Sachs account. I returned to XXXX to close my Marcus accounts. They asked for a US address. I checked with my hotel and, as they know me, they agreed for me to use their address. Marcus accepted and registered the hotel as my US address. I then started to call Marcus to close my accounts. I phoned DAILY for TEN days and was on the phone for anything from 45 minutes to 1 hour 52 minutes!!! The hotel received 4 letters marked for my attention from Marcus which proved they accepted the hotel as my address. Marcus are now saying they can not send checks to the hotel. I can not give them another address. They are now saying my accounts will go into the UNCLAIMED ACCOUNTS. Im telling them they cant as Im claiming MY MONEY!!! Because of the above, Im claiming that Marcus by Goldman Sachs is stealing my money.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I opened an apple credit card issued by Goldman Sachs on XX/XX/2022. Ive been using my card everyday since as I am a big fan of the cash back, and Id like a credit line increase, Ive spent thousands of dollars since opening and never had a issue with a payment, my card is declining while I still have a good amount of credit left to spend, I am a heavy spender and I have a lot of money. Im XXXX shopping. Goldman Sachs bank is running my XXXX and has LOCKED/ RESTRICTED MY ACCOUNT, and will not give me a reason why, or any information at all. Ive read reviews from other people who have had this happen and cards locked for months on end, Ive contacted them and they have made no attempt to fix my account.
Company Response:
State: AZ
Zip: 853XX
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Firstly, I have never missed a credit card payment in my entire life ( something I pride myself on ). I also make sure to have auto-pay enabled on all of my accounts, as to never miss a payment. Nevertheless, I also regularly payoff the cards ahead-of-time. I check my credit score daily, and when I reviewed it today ( XXXX ) I saw that it was down XXXX points ( XXXX to XXXX ) because of a delinquent payment. I checked through all of my accounts to see where the issue may be and saw that my Apple Credit Card XXXX Goldman Sachs Bank USA XXXX was reporting that I was roughly 30 days late on a ~ {$100.00} dollar payment. I was extremely confused because as I stated previously, auto-pay is enabled on all of my accounts. I paid it off immediately, and had to **RE-ENABLE** Apple 's auto-pay feature when I had already done so previously. I received no correspondence that this was going to occur in the background, or that my auto-pay was disabled unbeknownst to me. Now my credit score has tanked significantly and pending any rectifying of this, I will have to wait seven years to " age '' off of my report. All for product disfunction on Apple 's end that I wasn't notified for.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2022-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX NOTIFIED ME, THRU MY REGULAR BANK CHASE, THAT A NEW CARD HAD BEEN OPENED IN MY NAME. THE CARD IS APPLE CARD/GS BANK. I DID NOT OPEN THIS. I REPORTED IT TO GOLDMAN SACS BANK AS FRAUD, AND A DISPUTE WITH XXXX REPORT # XXXX DATED XXXX XXXX. XXXX TELLS ME THIS ITEM WAS REMOVED FORM MY CREDIT REPORT. I STILL GET EMAIL NOTIFICATIONS FROM GS BANK THAT THE PAYMENT IS LATE. I WILL NEVER PAY THIS AS IT IS FRAUD.
Company Response:
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX XXXX dont recall sending an application to this company for credit
Company Response:
State: TX
Zip: 77091
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: In XXXX of 2016, I sent my credit card payment in the mail and it got lost in the mail. I of course did not know this until it was too late. Since then, I have repeatedly tried to fix this because it shows as 30 day late payment on both my XXXX and XXXX credit report. It does not show on XXXX because they have corrected it. The credit card has now been sold to a different bank ( Goldman Sachs XXXX XXXX credit card ) and it is still reporting a 30 day late payment. I am really concern about this because I absolutely always pay my credit card bills ahead of time. I would like this to be corrected, specially since it was not my fault.
Company Response:
State: NY
Zip: 10458
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: The apple card does not provide a bill or account information, making it nearly impossible to pay the bill if not done through an apple iphone. I called and requested a paper copy of the bill since I'm not able to access any information. The paper bill has not mailing address, and no information about my account, so I'm still not able to make a payment from my bank or set up automatic payments from my bank. Is this even legal? The only way to make payments for this card seems to be through an iphone device ( the wallet app ). I did not know this when signing up for the card.
Company Response:
State: NH
Zip: 032XX
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Sunday ( XX/XX/XXXX ) - I notice my account is locked. I call Marcus by Goldman Sachs and they have the account unlocked. I go to my account to transfer money and it says there are technical errors and to try again in a few hours. Monday ( XX/XX/XXXX ) - I am still receiving the same error so I open a chat. The chat representative tells me I have a no debit hold on my account. They tell me to call XXXX Tuesday ( XX/XX/XXXX ) - First call : I call at XXXX and explain the situation. After waiting an hour, she informs me that there is a garnishment placed on my account. Then, I call the IRS and I'm informed that it shows no debt on my account ( both through the IRS and private ). Second call : I call and within 10 minutes, the representative tells me I have access to my funds. I hang up and immediately try to transfer money and get the same message. Third call : I speak with an agent who takes 30 minutes to tell me that I have a garnishment on my account. Then, I have to wait another 30 minutes to speak to a supervisor who told me to check my credit with a credit bureau. After checking the credit bureau, there is still zero sign of any debt that I am unaware of. All loans and credit cards have been paid off on time. Marcus has been completely unhelpful in getting me the information or source of the garnishment. In total, I spent over five hours on the phone trying to figure out this problem today and I still have zero answers.
Company Response:
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2022-12-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A