Date Received: 2023-05-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Sent a wire request to my XXXX account from Marcus nearly 2 weeks ago. No email confirm from institution of the request. They locked my account with no communication and had to talk to multiple CS reps to unlock the account. After all this hassle, they canceled the wire request about a week later. I tried to initiate an ACH from XXXX, and they locked all debits from my account with 0 communication. I have never received a single email throughout this process and have money I need stuck in this account with no way out. Reps have conflicting information and are generally unhelpful
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I requested to withdraw {$65000.00} from my XXXX XXXX account, run by Goldman Sachs. After seven business days as of today, this transaction is not yet complete and it's unclear Goldman Sachs has even started processing this transaction. I've been told by Goldman Sachs support that this transaction is " in the queue '' and that there's nothing I can do but wait more time. Their product experience says this transaction should take 1-3 business days, their support says 5 business days and we're now past that. They can not explain why this is being delayed nor how long it will take. I need to have access to my funds. I think this is inappropriate and Goldman Sachs is withholding my money from me. I have been calling Goldman Sachs every day since the third business day after my request.
Company Response:
State: NY
Zip: 11201
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023 I deposited {$10000.00} to Marcus by Goldman Sachs, after I received an email from this bank offering a bonus of {$100.00}. The condition was that I should keep the money for 90 days. Today is XX/XX/XXXX and its already more than 90 days left. After I check my account online and didnt see the bonus, I called the bank. Representative told me she is sorry, but I cant get the bonus, because I didnt applied for it. But I know that I completed all the steps.
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I initiated a transfer from my Goldman Sachs online savings account to transfer to my external XXXX XXXX checking on XXXX at XXXX XXXX XXXX utilizing the XXXX XXXXGoldman Sachs app through the digital wallet on my XXXX. The app stated pending, and XXXX business days as typical to complete. I called in on XX/XX/XXXX requesting status and was advised to read the terms and conditions that state 3-5 business days to complete a transfer. Then was advised that I should call back if transfer is not completed by the end of day XX/XX/XXXX. Called in on XX/XX/16 and was informed transfer was still pending and that a supervisor would review why the transfer was pending and it would be another 3-5 business days. I asked to review routing and checking account information which was confirmed as correct. Still waiting on the funds transfer six business days ( XXXX and counting ) after my initial request.
Company Response:
State: CA
Zip: 92691
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: File a personal loan to XXXX XXXX to consolidate 3 personal loan to a one single loan having low interest. I was approved {$36000.00}. I requested to pay off 3 personal loan company to pay off but the First Company Marcus Goldman Sachs did not received the payments amounting {$13000.00}. I still owe them full amount of my existing loan. When I call XXXX XXXX they told me they sent the Check # XXXX dated XXXX XXXX through XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX and it was cashed XX/XX/2023 with the endorsement at the back of the check. I verify XXXX XXXX for Marcus Goldman Sachs and pay off and address and it was all correct. Even the account number i file to them is correct.
Company Response:
State: TX
Zip: 77373
Submitted Via: Web
Date Sent: 2023-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: this account does not belong to me. this a fraudulent account
Company Response:
State: FL
Zip: 33167
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Marcus by Goldman Sachs had a special offer in early XXXX : " Get a { {$100.00} } Cash Bonus when you deposit { {$10000.00} } in new funds to a Marcus Online Savings Account. '' The requirement was to enroll in the promotion, deposit { {$10000.00} } in new funds within 10 days, and then maintain those funds plus the existing balance for 90 days after the 10-day funding period. I enrolled in the promotion on XX/XX/XXXX and received a confirmation email from Marcus. The promotion was correctly noted on my online banking account. I deposited { {$10000.00} } on XX/XX/XXXX to meet the terms of the promotion. The promotion dropped off my account due to an internal error on Marcuss part ( per their own admission ). I called and received a call back confirming they would be manually adding the XXXX bonus to my account on XX/XX/XXXX as I had met all the terms of the promotion on XX/XX/XXXX well its now XX/XX/XXXX and no bonus has posted
Company Response:
State: FL
Zip: 32003
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Re apple card account To whom it may concern im writing to see why my apple card was abruptly closed on XX/XX/2023 without and explanation when I called I was told to check the user terms that does not tell me anything I want a valid reason as to why this account was closed I have never been late on a payment and the account is current. I want this account reinstated. As a reminder you are not permitted by law to close an account for filing disputes. I have every right to do so if the merchant doesnt give a refund. In my case all the merchandise was returned to the merchant per thrir agreement and refunds never issued for it. I have reported this issue to the consumer financial protection bureau as well.. My ssi number is XXXX Thank you
Company Response:
State: OH
Zip: 44087
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XXXX XXXXXXXX XXXX, my account with Goldman Sachs ending in XXXX was closed. A dispute was opened on XXXX XXXX XXXX but the dispute was reversed after the account was closed. I have received an egregious number of emails stating that I still owed. However, per the conversation with Customer Service Rep Apple Card account on XX/XX/2023 payment made for XXXX from XXXX XXXX XXXX XXXX Transaction number is being sent via email as per XXXX EmpID # employee didnt confirm nor supply her employment number. Stated the account was paid in full and was closed. Service Rep fail to confirm if any other disputes charges or transactions occurred. On XX/XX/2023, after the account was closed. Notification was received stating a total of XXXX was due. I'm requesting to have investigation launched to find out why the account is being collected on and they are lowering my credit score. I am being targeted as in spite of retaliation because I no further want to conduct business with this bank. I have told them on several occasions not to contact me.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I saw that my credit score had gone down. I got a copy of my credit report and found an account opened with {$7300.00} in charges. The account was with GS Bank USA XXXX XXXX. I filed a complaint with XXXX and after their short review they said Goldmansac said that they followed their protocol and that was it. I tried to call the bank 's fraud division at ( XXXX ) XXXX where no one is available and their voice mailbox is full. I tried the other number I have for the bank at ( XXXX ) XXXX and the voice recording asks to enter who you want to talk to, and then goes dead. I did not open this account, have never received a bill or any kind of statement. Looking at the XXXX credit report, it looks like whoever opened this account made two {$74.00} payments and failed to make the XXXX payment. This is very not much fun. I hope that you can help. I only have the last for numbers for the credit card which are XXXX.
Company Response:
State: WA
Zip: 98221
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A