Date Received: 2023-05-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I initiated a transaction of {$14000.00} from my Marcus account to my own XXXX checking account. I needed my money to arrive by XX/XX/XXXX in my XXXX account. On transfer Marcus said it would take 1-3 business days to transfer my money. So I had one buffer day as XX/XX/XXXX would be the third business day. On XX/XX/XXXX, Marcus locked me out of my account. They made their first communication attempt to me on XX/XX/XXXX but since I am out of the country I could not take the call. I have been trying to reach out to them since XX/XX/XXXX. I have called them 4-5 times total but they did not provide any resolution. They told me they will call me. Since I am out of US, they said they cant unlock my account because they cant reach to me on my number. I told them to contact me on my email or alternate phone number but they said to me to give them a call back when I am back in US. When I told them I am filing a complaint on CFPB, they gave me a call back right away on my alternate number. The agent told me that I can withdraw money to my funding account only, to withdraw money to my non-funding account I need to wait for 90 days. I had used my XXXX account to fund about {$9700.00} and the one of the other funding account was XXXX. I had closed my funding account ( XXXX ) when I transferred my money to Marcus so essentially I have my money locked with Marcus for 90 days. XXXX told me that according to their deposit agreement ( Section VI : Deposits and Withdrawals. Subsection XXXX ) they XXXX place limits to my withdrawal and they will let me know of such limits at the time of scheduling my XXXX transfer. heir first attempt of communication from XXXX was made on XX/XX/XXXX and I scheduled my XXXX transfer on XX/XX/XXXX. So they XXXX have take at least XXXX day to try to communicate the limit. I did not get to know about this limit till XX/XX/XXXX when I called them back. There is a violation of the agreement I should have been told on XX/XX/XXXX itself about the limit. On confronting them about this they told me that they needed time to research about this. So at the end of the day I am not allowed to use my OWN hard earned money. I do not have freedom to withdraw my money to my own accounts and XXXX comes up with random restrictions on withdrawals and they violate the deposit agreement causing trauma to me. I have spent about XXXX hours on phone with their agents to get money moving from my account. On XX/XX/XXXX, they allowed me to withdraw {$9700.00} to my XXXX account saying that this was the cumulative amount that came from XXXX to XXXX, so they can let me withdraw only that much and it should reach to my chase account in XXXX XXXX business days. I have to deal with the uncertainty of getting money into my account by XX/XX/XXXX. And even if I do get {$9700.00}, I have to manage {$5000.00} ( $ XXXX {$9700.00} ) in my XXXX account to avoid the loss of {$600.00}. On top of that XXXX XXXX not pay me the interest on {$14000.00} from XXXX XXXX XX/XX/XXXX as they kept my money on hold. This is a pathetic display of financial service by XXXX causing trauma to its customers. Strict action should be taken against them.
Company Response:
State: CA
Zip: 94086
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2022, I had my phone and the contents of my wallet stolen. The people who stole my phone opened up an Apple Card, serviced by Goldman Sachs, in my name as they also had access to my social security number from an old tax return they found in my email. I informed Goldman Sachs of this upon becoming aware, which was during the week of XX/XX/2022. Goldman Sachs claimed to close the account when I provided them this notice. However, Goldman Sachs is claiming I owe them XXXX dollars, which is now showing up as a delinquent account on my credit report. It has caused significant damage to my credit, yet they've done nothing to rectify the situation.
Company Response:
State: OR
Zip: 97035
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The company, Goldman Sachs acting through Apple Savings, allowed me to add two external bank accounts for withdrawing funds. They stated that it would take 1-3 business days to process external transfers. I requested transfers on Monday, XXXX. When no cash had shown up by Wednesday, XX/XX/XXXX, I called customer service and was informed that it was actually 1-5 business days ( not advertised conspicuously anywhere in their customer facing interact ). When no cash had arrived by Friday, XX/XX/XXXX, I called in and was told that the transfers had actually cleared and that I would see the funds on the next business day. When no cash arrived on Monday, XX/XX/XXXX, I called in and was informed that the transfers had been processed and I should see them the next business day. When no cash arrived on Tuesday, XX/XX/XXXX, I called in and was informed that ( i ) regarding the first account that I attempted transferred money to, the account had yet to be verified and ( ii ) with respect to the second account I had attempted to transfer money to the transfer had been flagged as suspicious and was under review until XX/XX/XXXX, when it was cleared and would be available in 1-3 business days. It is Thursday XX/XX/XXXX, 9 business days after the transfer request, and I still have not received my funds.
Company Response:
State: TX
Zip: 78704
Submitted Via: Web
Date Sent: 2023-05-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have qualified for a {$100.00} bonus from Marcus Goldman Sachs. I am being denied because I did not keep my complete funding balance of {$10000.00} in my online savings account ending in XXXX. I DID keep the required amount ( {$10000.00} minimum + account balance at XXXX XXXX on enrollment date= {$0.00} ) as defined in https : //www.marcus.com/us/en/disclosure/savings-bonus-offer-details much longer than the required period. I spoke to marcus rep XXXX and marcus supervisor XXXX on a very lengthy recorder call XXXX case # XXXX. Though both repeatedly read to me, as I read to them directly from https : //www.marcus.com/us/en/disclosure/savings-bonus-offer-details " After enrolling, you must deposit {$10000.00} or more in new funds from an external account into your Account within 10 calendar days of enrollment ( the Funding Period ). The Account balance plus a minimum of {$10000.00} in new funds ( the Required Dollar Amount ) must be maintained in your Account for 90 consecutive days from the end of the Funding Period. The Account balance is based on the starting current balance reflected on your account at XXXX XXXX ET the day you enroll. " They repeatedly agreed with me, on the recorded call, that there was NO WHERE in any document that there was a requirement of keeping the full deposit amount in the account. The requirement is clearly stated to be the starting current balance reflected on theaccount at XXXX XXXX ET the day of enrollment ( {$0.00} ) + a minimum of {$10000.00}. I am requesting the {$100.00} bonus.
Company Response:
State: MT
Zip: 598XX
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX XXXX is not mine, I don't even have this card but yet it states that this was an inquiry on my credit report. It's a Bank Credit Card inquired on XXXX XXXX XXXX XXXX
Company Response:
State: AR
Zip: 71730
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have an Apple Card that is serviced by Goldman Sachs. I have had the card for almost a year, and made all payments on time. For my XXXX payment, I accidentally paid the installment balance & interest charge twice, because I didn't receive confirmation of the first payment ( so I submitted the payment again ). I later saw two payments posted to my account. I was unable to cancel the pending payment from the Apple Card app, so I contacted the support team. The support team told me they were unable to cancel the payment when it was pending, so to reach back out once it had posted in a few days. I waited a few days and then reached back out once the payment was posted. The support team then told me they were unable to cancel the payment once it was posted, and I would need to contact my bank to cancel the charge. I contacted my bank, and they said they couldn't cancel it and I would need to go back to Goldman. I went back to Goldman again, and they said they could file a request to refund my payment, and that it would take ten business days. It has now been ten business days and I contacted them again, to which they have said the process will take up to 30 days. I am confused and frustrated as to why my additional payment is still being held by Goldman and I keep getting misinformation about the process. I think this is a deliberate attempt by Apple and Goldman to make the process intentionally confusing so that people give up and don't bother getting their money back after an accidental over payment.
Company Response:
State: NC
Zip: 27526
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: My Apple Card was restricted out of the blue on Monday, XX/XX/XXXX and I contacted Goldman Sachs specialist every hour for the last 8 days and they kept saying I will hear back soon with no specific time frame in mind. All they said was that my account was under review and there was nothingt hey can do.
Company Response:
State: CA
Zip: 91731
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-18
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: At the end of 2022 I called to dispute charges, the rep had me on the phone for over an hour and he didnt do what he was supposed to do which is dispute the indicated charges. That generated interest charges that I was told they will be waived. The interest charges are as follows XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX These fees happened cause the rep failed to do his work which I called to dispute some charges. I cant hold accountable for the credit card employees mistakes
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: I noticed when I went online to pay the monthly bill I had incurred interest that wasn't supposed to be there till XX/XX/XXXX, I got the {$5000.00} loan XXXX XXXX, XXXX, for electrical work. I called to see why this was happening and XXXX just explained about the monthly payments not going up. Not the question I asked. I was told when I got the loan we had a 6 month grace period with no interest. We have already paid more than half ( {$3000.00} ) of the loan already but it has incurred almost XXXX dollars in interest since XXXX XXXX which I looked back on the statements is when they started the interest. I asked XXXX again why I was incurring interest and she went to talk to a manager I suppose. She came back and stated that I was not put on the no interest for 6 months program. So said I will be contacting the state attorney general about the Bate and Switch and then I thanked her because I had a drs. appointment in half an hour and hung up.
Company Response:
State: OH
Zip: 44120
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Apple Card they just randomly closed my credit card with no explanation no warning and they said they cant reopen but my credit score is above XXXX nothing wrong
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A