Date Received: 2024-01-04
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/2023 Goldman Sachs / Apple Card received a check for {$8200.00}. That check was rejected by my bank for " missing Endorsement ''. The balance in the account was more than sufficient to clear the check. On XX/XX/2023 I made an online payment for {$820000.00} because I did not want to incur a late payment. XX/XX/XXXX was the due date for the payment. On XX/XX/2023 Goldman Sachs / Apple Card resubmitted the check for deposit to their XXXX account and it cleared. Goldman Sachs / Apple Card was paid by online payment of {$8200.00} and check payment of {$8200.00}. I have shown proof via text messaging and email to Goldman Sachs / Apple Card. They say no check has been receivied by them. My bank shows the check cleared and I have provided proof directly from my banking app and scanned copies from the bank showing the check cleared. They are only acknowledging the online payment. I have been requesting via phone and texting with Goldman Sachs / Apple Card to help resolve or what other proof I may provide of the check. They say they have no record of the check.
Company Response:
State: KY
Zip: 42103
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I've been trying to fix this problem for almost 1 year now. Marcus by Goldman Sachs bought the GM credit card that was owned by XXXX XXXX. During this transition they mistakenly closed the account. They have since re opened the account but my 30 year credit history has gone away due to their mistake. Now this account is showing as a new account and it's lowering my credit score significantly because my length of history is showing an average age of 11 months vs over 30 years before. My score was over XXXX and now it's in the XXXX range. That's a huge drop. This account was my oldest account and was never a problem till Marcus bought it. I've made prior complaints on this and thanks to the CFPB they did get it fixed but only on one credit report which was XXXX. When I made another complaint asking them update on the other two credit bureaus ( XXXX and XXXX ) they took a step backwards and now all three reports are wrong again. They said on the last complaint there was a XXXX on this account. That makes no sense. There has never been a XXXX on this account. If there were, the account would have been closed long ago by the original lender which was XXXX XXXX. This account was in perfect standing when they acquired it. Someone at Marcus is making a very large mistake and for some reason they don't seem to understand my problem and how I want this fixed despite countless phone calls to them. I have documents to attach to this complaint to prove all this. One letter from Marcus admitting their mistake and how they would fix it ( which they haven't ) and copies from my credit report showing how the account was in perfect standing the last month XXXX XXXX owned it and the first month Marcus owned it. Again, no XXXX has been on this account.
Company Response:
State: IL
Zip: 60543
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: APPLE CARD - XXXX XXXX Reported : XXXX XXXX, XXXX - {$6400.00} Closed Overview You're currently using 99 % of your account 's limit. Balance {$6400.00} Credit limit XXXX XXXX Monthly payment No Info Opened XXXX. XXXX, XXXX ( 2 yrs, 9 mos ) Payment History Youve made 42 % of payments for this account on time. Payment history table, broken down by month XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Current Late Unknown Last payment XX/XX/XXXX Current Payment Status Charge-off Amount past due {$6400.00} Worst Payment Status Charge-off Account Details Account status Closed Type Credit Card Responsibility Individual Account. Remarks Charged off account Account closed by credit grantor Account previously in dispute - Now resolved by data furnisher Times 30/60/90 days late XX/XX/XXXX Closed No Info This account listed above is fraudulent and it has been reporting on my credit for over a year a negative report this account must removed asap, now! It's prohibiting me as a US CITIZEN to evolve and progress in life. IF YOU INVESTIGATION CAN NOT BE PROVED Under LAW " FAIR CARES ACT '' 15 USC 1681B - PERMISSIBLE PURPOSE... this account must be removed permanently
Company Response:
State: NY
Zip: 11727
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I was shock to see this inquiries on my credit report I never gave anyone permisson to use my credit to open any accounts please remove this of my credit report
Company Response:
State: TX
Zip: 77009
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am using Marcus for high yield savings account. After I transferred $ XXXX from my bank account to Marcus, I recently learnt that my account was locked. Then I tried to call Marcus XXXX or XXXX times. Each time either they said they cant XXXX time pin me because the phone number they have on file doesnt associate with my name, or they can OTP me, and they try to contact my bank to verify my bank account information, put me on hold for half an hour, then suddenly hung up on me. For the XXXX case they said they will contact me in XXXX or XXXX business days but no one ever contacted me ever since. This is not a proper way to do banking business. Why does Marcus has this and only this outdated method of verifying peoples identities? Shouldnt they provide methods like email verification? Shouldnt my bank information be already verified before Marcus approves my transfer into the account?
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I XXXX XXXX I am opting out of your reporting services.
Company Response:
State: PA
Zip: 17601
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XXXX XXXX XXXX {$1600.00} XXXX {$1600.00} XX/XX/22 - {$2200.00} XXXX {$2800.00} XXXX {$2800.00} XX/XX/22 - {$2800.00} XX/XX/22 - {$2200.00} There were no disclosures provided ( agency, lead based paint, radon, mold, i.e. ) as required by XXXX XXXX XXXX City Code. XXXX XXXX XXXX also classifies the unit as an illegal rental unit. There can be no consent of the tenant that would make the contract legal IF the contract was illegal from the beginning, which it was/is per XXXX XXXX XXXX city code . Attached are copies of the city code and proof of lack of permit/inspection.
Company Response:
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: This letter is in response to the XXXX and XXXX 1099Cs I received. Thank you for processing them and sending me my copy so I can correctly file my taxes. However, this account is still indicating a balance owing. Please update your system to reflect the cancellation of this debt. Additionally on my prior notification to you when sending you a copy of the 1099C I informed you that you are not permitted to report any derogatory information onto my consumer credit profile. As per the LAW and Congress I am the one in charge of my consumer credit profiles, not you. You have 30 days to update my consumer credit profile by removing the derogatory remarks on my credit profile, late payment history, and update the account. I do NOT permit you to report this account as closed, or that the balance has been charged off. You may not report any payment history. You may only report that this card was opened, and the date opened. You are in violation of : 15 USC 1666b- with regards to late payment reporting 15 USC 1602p- With regards to inquiries 15 USC 1601 - Truth and Lending 15 USC 1692 - FDCPA 15 USC 1681 ( a ) ( 1 ) - Accuracy and fairness of credit reports 15 USC 1681C - Requirements relating to information contained in consumer reports 15 USC 1681i- Procedures in case of disputed accuracy 15 USC 6802 through 6805 - Disclosure of personal information, I have the right at any time to opt out of ANYTHING 15 USC 6801 ( a ) which is backed up with 16 CFR 313.2 - Any identifiable information. 16 CFR 313.7 - Privacy of consumer financial information 15 USC 1681, Privacy and Permissible Purpose 12 CFR 1022.3 Identity Theft 18 USC 1028A ( a ) ( 1 ) Aggravated Identity Theft 15 USC 1681b Permissible Purpose of Consumer Reports 15 USC 6802 Obligations with respect to disclose personal information. 15 USC 6803 ( b ) ( 1 ) ( A ) Disclosure of Privacy -XXXX XXXX
Company Response:
State: OR
Zip: 97477
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: This is a subsequent complaint send to the XXXX XXXX XXXX Consumer Affairs, The Office of Comptroller of Currency, and now the CFPB. If possible, I would request CFPB review for themselves ( not just me making the statements ) the copious amounts of complaints for Marcus by Goldman Sachs about my situation that many others have experienced. I understand a few bad reviews are expected, but when you have multiple, I stopped reading them after XXXX complaints were logged online through XXXX ( XXXX complaints alone through the Better Business Bureau XXXX, Consumer Reports, Deposit Accounts by XXXX and other Internet testimonies which I know can be very biased. The reason for the multiple complaint approach is predicated on the similar types of complaints and the lack of customer service capability that prevents a customer from getting money to them in a legal and timely manner. First off, it my fault for not thoroughly researching Marcus by Goldman Sachs as a friend referred me to them. Their high interest savings was attractive and he had no problems with the company ; however, in speaking to him, he never tried to move funds out of the account. My complaint is threefold : 1. ) Although pleasant, the customer service representatives have given me erroneous information on two occasions, promising something would be done, but only to later find there was an issue and they admitted they are not required to notify the customer of a freeze or problems with the account. After establishing my savings account, I wanted to move funds around. I called and was told ( they record all of their calls ) I could attach a credit card account to my savings account and basically pay for a credit card bill. I have never normally done that, but I made some larger purchases to earn credit card travel points and I pay my credit card early or on time with my autopay. I have never been late with any bills in my life. I received communication asking me to contact them, which I did. I was informed that transaction ( although accepted by my XXXX XXXX account ) would be reversed as that was against their policy. No problem, but I wouldn't have attempted that had I been given the correct information the first time. I chalked it up to inexperience from that customer service agent. When I attempted to move saving funds to a checking account already attached to my Marcus account, they denied that as well, stating they could only transfer funds to the original bank account that I sent them money from. I use XXXX XXXX and had a high interest checking account- I sent Marcus XXXX XXXX from that account. My second checking account linked to Marcus on the day I opened it is the same bank, same name, no other account holders. I explained to Marcus when I moved all of the money from XXXX Bank to Marcus, they closed the account because you needed a {$50000.00} minimum balance, which I didn't care as I was going to use Marcus as my savings account. Frustrated with the lack of ease and availability of my money, I told them to close the account on XX/XX/23. After explaining they couldn't transfer the money to the original account from my bank because they closed that, one representative said they could to an ACH transfer to the second bank account already linked to my Marcus account. I received an email from Marcus asking me to contact them, which I did, and after explaining the whole story again, the second representative on their recorded line confirmed they would transfer my money into my linked checking account on file with them. When I did not received funds on the fourth day after the ACH was supposedly initiated, I called, told my story again three times on three different calls, to three supervisors. All they could tell me was my account was frozen and could not tell me additional information because the cell phone number they have on file didn't match my name. I confirmed I didn't change my phone number and when I was able to log on their website, my contact information was correct and current. Their explanation was their database showed my cell phone account wasn't in my name. I subsequently contacted XXXX and checked my app and confirmed it was still in my name. Their claim was their system wasn't able to send a text/ping to me to verify my identity, but was able to receive two from the two prior representatives and one when I logged online to my account. I don't know what database they have to confirm who the cell phone subscriber is, but if that is true, it would show it was me. When I offered to provide that information to Marcus, they merely stated I had to contact XXXX and change the name to me. I called XXXX and reconfirmed again it was in my name. Looking through the online complaints, XXXX customer found a way to get around the text/ping verification called a " Manual '' where their fraud department contacts the customer and does a verification. When I called back a fourth time and brought that up, one supervisor hung up on me, when I called back again, I was told they don't do that. Their resolve was to mail an affidavit of identity to my home and to get notarized and send back ; however, the complaints surround not only a long time to get their affidavit, but many never received it or alleged attempts to contact the customer after receiving the affidavit. As a result, I will be paying 21 % credit card interest totaling {$4200.00} in late fees. My " mistake '' for putting the vast majority of my funds in one place, but Marcus by Goldman Sachs, with their erroneous information to me, a lack of a secondary verification process and apparent unwillingness to use a secondary method of verification has cost me XXXX XXXX XXXX XXXX. ) The company uses a text/ping verification system to validate who they are talking to. That is a great additional security measure, but as previously mentioned there is a lack of a contingency protocol to verify a customer 's identity. If their system crashed or had a glitch, there should be another way to verify the customer. Sending a document through non priority mail ( they won't do overnight or express mail even if I paid for it ), then to have it notarized and sent back with the vast majority of XXXX complaints being they don't efficiently process the affidavits and will not call the customer once they receive it to address the matter is extremely frustrating. I expect to be one of the literally hundreds of customers who will face long delays with this process and although I don't stress about too many things, the company needs vast improvements with this process. Again, I am not alone- to reiterate, the XXXX XXXX XXXX alone has over XXXX complaints for matters just like mine. This is not an isolated incident. XXXX. ) I have never filed a complaint before for any matter ( bad food, poor service, etc. ), however this involves $ XXXX of my funds that are needed and delayed past their promised dates with a series of protocol excuses. I'm sure the employees are following their rules, but I would expect if it was their money involved, they would panic, especially after the hundreds of combined complaints by customers. I don't wish this experience on anyone and I'm hoping the CFPB and XXXX can put some pressure on the company do change their process of doing business.
Company Response:
State: NV
Zip: 891XX
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I hope this letter finds you well. I am writing to address and request the immediate correction/removal of late payments on my credit report. After reviewing my credit report, I noticed inaccuracies that are adversely affecting my credit standing. The late payments in question are associated with the following accounts : APPLE CARD/GS BANK USA XXXX XXXX Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or APPLE CARD/GS BANK USA customer service representative . I understand the importance of accurate credit reporting, and I am committed to ensuring the integrity of my credit history. I have thoroughly reviewed my financial records, and I am confident that these late payments are inaccurately reported. I kindly request that you investigate and correct these errors promptly. In accordance with the Fair Credit Reporting Act ( FCRA ), I am requesting that you conduct a thorough and reasonable investigation into these disputed entries within the legally mandated 30-day period. Please remove or correct any inaccurate information on my credit report and provide me with written confirmation of the changes made. I have enclosed copies of relevant supporting documentation, including bank statements or payment records, to substantiate my claim. I trust that these documents will assist you in expediting the resolution process. Your prompt attention to this matter is greatly appreciated. I kindly request that you notify me in writing once the investigation is complete and the necessary corrections have been made to my credit report. If there are any additional steps or information required from my end, please do not hesitate to contact me. Thank you for your prompt assistance in resolving this matter.
Company Response:
State: CA
Zip: 90047
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A