FIFTH THIRD FINANCIAL CORPORATION


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"Products" offered by FIFTH THIRD FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Money order
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Tax refund anticipation loan or check
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Payroll card
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 5977503

Date Received: 2022-09-13

Issue: Opening an account

Subissue: Unable to open an account

Consumer Complaint: Wanted to start joint checking account with significant other, he has an checking account already with fifth third and wanted to make it joint. I was denied for the checking account! This is not a credit account this is a checking account!!! With our money in it that we want to both have access to and cant do that. He came to fifth and third bank and open the bank account for this reason and I cant be approved.

Company Response:

State: NC

Zip: 28277

Submitted Via: Web

Date Sent: 2022-09-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5972909

Date Received: 2022-09-12

Issue: Managing the loan or lease

Subissue: Billing problem

Consumer Complaint: On XXXX XXXXXX/XX/XXXX a tow truck came to my driveway while I was out of the country to tow my car - XXXX XXXX XXXX, a car I am financing with Fifth Third Bank. When my wife asked why, the two truck driver said for non-payment. However, my monthly payment is setup for auto deductions. For some reason the auto deduction didn't get processed and the bank made no efforts to reach out to me through email or call. My wife called me immediately and I tried to resolve the payment with them bu offering make payment immediately but the they refused and insisted on towing the car. I called the office and finally wired the outstanding balance to the bank after the car was towed. Since then, my car is still in possesion with the bank despite paying for the missed payment and all expenses, including the tow cost. I felt the Banks actions was predatory, discriminatory, unfair, dishonest and unprofessional. It looks to me that the bank was more interested in repossessing the car and getting business for their affiliates - XXXX XXXX than getting their missed payment. I was hoping that given my credit history records for non-missed payment for almost two decades that should inform them that its an honest system error. And they could have just taken the payment and leave my car. But rather insisted on towing it so they can make extra money on fees and also give business to their affiliates by getting me to pay for the tow. A carefully reviewed customer feedback on XXXX and realized this is what they have been doing. Deliberately making it difficult to pay you bills so they can come back get on you on fees and repossessions.

Company Response:

State: NJ

Zip: 08648

Submitted Via: Web

Date Sent: 2022-09-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5972522

Date Received: 2022-09-12

Issue: Managing an account

Subissue: Fee problem

Consumer Complaint: Hello, My name is XXXX XXXX XXXX. The reason I opened up the account with 5th 3rd Bank was because of the bonus plus the advantage of not having overdraft fees. It was all untrue and I have been charged 11 overdraft fees {$360.00} in fees plus they charge 3 fees just for overdrafting once. So overdraft for {$50.00} and they charge you {$97.00} dollars. I have reached out to them twice and they refuse to reverse the fees. Here is the link of their false advertising about charging no fees. https : XXXX Thanks so much! XXXX XXXX XXXX XXXX Bank Name 5th 3rd Bank Bank Location : XXXX XXXX XXXX, XXXX, GA XXXX Bank Phone Number : ( XXXX ) XXXX

Company Response:

State: GA

Zip: 30043

Submitted Via: Web

Date Sent: 2022-09-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5969071

Date Received: 2022-09-10

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I HAVE AN ACCOUNT THAT I HAVE NEVER PAID LATE THE ACCOUNT IS PAID IN FULL

Company Response:

State: FL

Zip: 34120

Submitted Via: Web

Date Sent: 2022-09-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5966220

Date Received: 2022-09-09

Issue: Trouble during payment process

Subissue:

Consumer Complaint: Wish to report a Reg X violation on Fifth Third Bank. We closed on a home mortgage for our property. The estimated Escrow was $ XXXXmonth. Our estimated taxes and insurance for the year are projected by Fifth Third Bank to be $ XXXXyear. Our receipt of the Proposed XXXX Tax Assessment is between $ XXXX {$4500.00} with a current insurance premium of {$1400.00}, which would put our XXXX & I range between {$5700.00} and {$6000.00} which is considerably less than Fifth Third 's estimates. We had put down {$4700.00} to escrow on closing. Fifth Third Bank is charging us $ XXXXmonth in escrow. With this value, we will pay approximately {$22000.00} over 12 months for escrow to cover an ~ {$8400.00} Tax and Insurance bill ( using Fifth Third 's higher estimate ). This value is well in excess as allowed by Regulation X 's 12 CFR 1024.17 ( c ) ( 1 ) ( ii ) regarding the amount per month they are charging that is well in excess of the XX/XX/XXXX of the annual amount plus 2 months of buffer. This is even well of excess of the XXXX max limit allowed by regulation. I had contacted them on XX/XX/XXXX and requested an escrow analysis. It was declined since they would only perform a new one if the tax projections changed. I called again on XX/XX/XXXX and spoke with an escrow agent and their manager. They both walked through the numbers and said it was high, but the values " were accurate '' even though the manager could not make the numbers work. I asked again to do an escrow analysis, but she said it would most likely be denied again unless the tax projections changed, and I would have to wait until XXXX of next year. Their initial books said that when they acquired our mortgage from another company that they would perform a new escrow analysis within 90 days of Fifth Third Bank taking on the mortgage.

Company Response:

State: FL

Zip: 34747

Submitted Via: Web

Date Sent: 2022-09-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5965330

Date Received: 2022-09-09

Issue: Getting a line of credit

Subissue:

Consumer Complaint: Refer to closed complaint. XXXX This issue was never resolved

Company Response:

State: KY

Zip: 40509

Submitted Via: Web

Date Sent: 2022-09-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5962226

Date Received: 2022-09-08

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: Hi, I need to submit a dispute for 6 transactions made with my debit card ending in XXXX. My account was closed without any communication or advice so I cant access to my online banking to see the exact amount in dollars and posted date. 1. Transaction date XX/XX/2022, International currency XXXX, XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX must be delivered on XX/XX/XXXX XXXX. Transaction date XX/XX/2022, International currency XXXX, XXXX XXXX XXXX XXXXXXXX XXXXXXXX XXXX must be delivered on XX/XX/XXXX 3. Transaction date XX/XX/2022, International currency XXXX, XXXX XXXX home theater sound system, must be delivered on XX/XX/XXXX 4. Transaction date XX/XX/2022, International currency XXXX, XXXX XXXX home theater sound system, must be delivered on XX/XX/XXXX 5. Transaction date XX/XX/2022, International currency XXXX, Laptop XXXX XXXX must be delivered on XX/XX/XXXX 6. Transaction date XX/XX/2022, International currency XXXX, XXXX XXXX, must be delivered on XX/XX/XXXX I tried to contact the merchant several times by phone and emails, but they never answered.

Company Response:

State: FL

Zip: 328XX

Submitted Via: Web

Date Sent: 2022-09-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5961974

Date Received: 2022-09-09

Issue: Applying for a mortgage or refinancing an existing mortgage

Subissue:

Consumer Complaint: FIFTH THIRD BANK has violated my Right to credit, pursuant to 15 USC 1602 ( F ). Will FIFTH THIRD BANK reverse the adverse decision dated for XX/XX/2022?

Company Response:

State: OH

Zip: 44122

Submitted Via: Web

Date Sent: 2022-09-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5961840

Date Received: 2022-09-09

Issue: Confusing or missing disclosures

Subissue:

Consumer Complaint: On or about XX/XX/XXXX, I asked my bank manager at the 5th 3rd branch in XXXX, MI. to perform a wire transfer to a vendor of mine in XXXX, XXXX. The bank had performed this exact task in the past, with only 1 issue previously. I was not present in the branch at the time of the transfer, and felt comfortable with that because the branch manager was handling the transaction personally and said she could just pull all the information from a previous wire. The monies were never delivered to the vendors bank in XXXX. The wire was for XXXX when the money was not available the following week, both my vendor in XXXX and I began asking the banks where the money was? no one had any answers. I never received any kind of receipt from the bank manager for the wire. when i asked her to send my the info she used it was a receipt from XXXX of XXXX. The bank in XXXX said it looked like there were missing numbers for the intercam bank, according to my vendor. The bank manager that handled the original transaction said she emailed someone and there was no response, she said they attempted to recall the wire, and got no response. then in mid XXXX she finally told me there was nothing more she could do, and I wouldn't be getting my money back. No one knows where my money went, and the bank never made it seem like it was even a possibility my money wouldn't make it to its destination. The bank charged me for a service, then lost my money, and refused to take responsibility for the results. How is this in any way shape or form my liability?

Company Response:

State: MI

Zip: 492XX

Submitted Via: Web

Date Sent: 2022-09-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5961635

Date Received: 2022-09-09

Issue: Trouble during payment process

Subissue:

Consumer Complaint: Fifth Third Bank purchased my mortgage. They do not accept auto payments from an outside bank. This would not be an issue as typically I would change banks, unfortunately I am unable to as its a captive loan.

Company Response:

State: CO

Zip: 815XX

Submitted Via: Web

Date Sent: 2022-09-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.