Date Received: 2022-10-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: 5/3 bank issued a garnishment on all of my savings and checking account assets due to fraudulent activity. Due to a levy by the State of Michigan, 5/3 bank unlawfully froze my accounts in an attempt to pay the funds to the State of Michigan although I was not involved in this garnishment furnished by a fraudulent company. 5/3 utilized my social security number provide by the perpetrator and currently has my assets frozen. A similar issue just happened with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Looking to file a legal complaint.
Company Response:
State: MI
Zip: 495XX
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 I came in to Fifth Third Bank with my elderly mother-in-law. Unfortunately she has been diagnosed with having the start of early on XXXX. She has requested that I become her durable financial and medical power of attorney. Everything was presented to the bank properly and they made copies of the sign notarized forms. The forms were approved by the bank and everything was running smooth, so I thought ... On XX/XX/2022 I went to the bank to withdraw money as I've done before as the POA of the bank account and was told there was a note on the account. The tellers wouldn't go into complete detail until I demanded to know what was going on. I was then informed because of a personal situation I had with them ( Fifth Third Bank ) several years ago, which had nothing to do with my mother-in-law they want her to remove me as POA or they will close her account. They have put a freeze on her account which I did not find out until later that day, when I tried to make her car payment via phone and was unable to do so. I'm now going to back track a bit, earlier that day I was in the Bank drive-thru trying to make the initial transaction. I ended up inside the bank because I was told I needed to come in. So when they refuse to give me the requested funds I just went to the ATM and withdrew, what was needed. So now moving forward I can no longer make any transactions as the POA of the account. The bank stated that I only had two options to bring my mother-in-law into the bank to take me off the account as her POA or they are going to close her account as I stated before. I had informed them she has her good and bad days and I will not burden her with this issue. I also informed them she's very much afraid of the hurricane Ian and she's stating people are in her house that, aren't there. They will not release the hold so she can have her house bills such as mortgage payment, car payment, purchase her groceries and more importantly pay for her much needed medicines. The following business day I returned to the bank which was closed because of hurricane Ian. So the following day after that, I returned again with some important information. I let the bank manager know that what they were doing was illegal and furthermore they had every opportunity to make things right. I even asked if someone from the branch could come by the house so my mother-in-law can sign the necessary signature card to remove me from her account as POA. The bank manager told me they could not come by the house and besides no signature card could leave the building. I was willing to be removed so they can release the freeze on her much-needed funds. I also informed them the account only needed to stay open XXXX more month because she no longer would be banking with them and her direct deposit will be going to her new bank. Unfortunately the bank managers can't override what the legal department has done. I did however inform them they should have never allowed me to become a POA on a joint account, in the first place and what they should have done was open a totally different account. They informed me that my information was wrong, which I truly believe my information is correct and the only wrong information, Is on their part. I also informed them that I consulted with an over 20-year banking veteran and that's how I received this information. They also were informed If the bank had a problem with me becoming the POA they should have never allowed it in the first place. I'm fully aware a bank must accept or reject a POA within four days excluding weekends and legal holidays. On XX/XX/2022 they accepted me as the POA ... so I asked how they can go back and change what they already agreed upon. How can they hold an individual accountable for an issue they have with someone else? How can they deprive someone of their money and being able to pay for bare necessities, in order to live. They can't answer the questions, because what they are doing is illegal. In my professional opinion I would not recommend anyone do any type of banking with Fifth Third bank, they lie to cover their own mistakes, instead of admitting they are wrong for what they are doing. They do not care about the customers, the well-being of them and have no integrity because if they did none of this would have happened, in the first place. The other sad thing is you can't even get a return phone call from the corporate office unless you make a complaint with XXXX. I see why this is a multi-billion dollar company. Hinder the poor by taking their funds, putting an astronomical hold amount on the individual 's account almost a XXXX XXXXXXXX dollars, to be exact and not following state and government laws, such as Florida Statute 709.2119, 709.2120 and 709.2120 ( 5 ) which indicates that if a valid power of attorney document is rejected, the bank will be liable for damages, including attorneys fee costs and legal action to confirm validity of the power of attorney. If a bank denies a power of attorney, they must state the reason in writing and provide a reason to the individual but unfortunately for Fifth Third Bank that wasn't the case because they already had approved it. It's so sad this has happened... I'm just trying to do what's best for my mother-in-law by keeping her safe making sure all her financial and medical needs are met and most of all not making a burden for her. It's been hard these last couple of months but in my heart Justice will prevail.
Company Response:
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Fifth Third Bank has approved and processed a series of charges to my checking account from the following company XXXX, using an alleged debit card linked to my account, starting on or about XX/XX/XXXX and ending on or about XX/XX/XXXX. Please see the enclosed spreadsheet to show the series of charges that were on my statement that I logged into the spreadsheet for easy reference. I would assume that the company name is an acronym for XXXX XXXX XXXX. None of the products were either ordered by me, or delivered to either my mailing or physical address. In addition to the erroneous charges that were made to my checking account, I have never used a debit card from Fifth Third Bank ever in my experience with this bank. I have on several occasions asked for them to cancel the card permanently, and not send me any debit cards. They did initially send me a Debit Card when I opened this account back in XXXX, but I destroyed the card and did not activate this card. I consider these charges to be both erroneous and fraudulent. At no time were these charges authorized by me, and they were being paid using a debit card that was not authorized by me. I did contact Fifth Third multiple times in order to address this issue, and while some of the charges were credited back to my account as listed in the spread sheet, Fifth Third currently refuses to cooperate with me in resolving this matter.
Company Response:
State: NC
Zip: 28078
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I went into a local Fifth Third Bank because I had a check to deposit and I had been unable to login to my 5/3 app, so I wanted to see if they could fix it. They fixed my app login and when I logged in I saw that my savings account had less money in it then it should. I looked at the transaction history and saw that on XX/XX/XXXX a check ( # XXXX ) was posted for {$8800.00} to XXXX XXXX, whom I do not know. Then on XX/XX/XXXX there was another check ( # XXXX ) posted for {$5600.00} to XXXX XXXX, a person I also do not know. I have never bought checks during my time as a 5/3 member. The signatures on the checks were not mine. It was after business hours, so I called the dispute team on XX/XX/XXXX and spoke with a lady and they emailed me paperwork to fill out. I returned the Statement of Fraud paperwork back to the 5/3 dispute team on XX/XX/XXXX via email. My case number is XXXX. I received a letter from them in the mail today that was dated XX/XX/XXXX. The letter states that my transaction dispute for {$14000.00} was denied because " the time frame for submitting a disputed transaction is thirty days after your related statement end date. Unfortunately, the dispute was submitted outside of that time frame. '' They never informed me that there was a window for dispute claims when I had called them on XX/XX/XXXX, and that was 30 days after the related statement.
Company Response:
State: MI
Zip: 49418
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: My wife would like to pay down on the principle on our mortgage. She wants to speak with someone in Mortgage at XXXX ( XXXX ) directly. Please bare with me in explaining my problem. XXXX has an XXXX number that when used by the caller ask for SS # or checking account number. Here is the problem. My wife doesn't ( and I mean literally doesn't ) know our checking account number, neither does she know the password to the account. This is all factual, She doesn't know it. My wife hates internet banking, and prefers to pay her bills over the phone or pay creditors by mail. All we are asking is that XXXX provide a direct phone number to their mortgage department. A supervisor by the name of XXXX said that XXXX has no direct number to their mortgage department. I asked her to repeat that, and she did. It is hard to believe that this bank wouldn't have a telephone number per their mortgage department. If we are successful in a getting a number to mortgage, my wife will provide her name, her Social Security number, the address of the home, the name of the second name on the mortgage and the last four digits of my Social Security number. From there she would like to give the account number of her bank and the routing number of her bank for which she would like have money withdrawn from and forwarded to XXXX towards our mortgage. Again having the phone number XXXX mortgage is all we're asking... thank you
Company Response:
State: MI
Zip: 48235
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Greetings, In a nutshell, on XX/XX/2022 our Fifth Third Bank Perferred Credit Card was charged {$1700.00} XXXX in XXXX, XXXX for a {$12.00} XXXX taxi cab ride. Minutes after returning to our hotel, we were alerted by an email from Fifth Third asking if it was suspicious or fraud activity... I called immediately from our hotel phone ( a {$7.00} XXXX call by-the-way ) and told the bank representative it was indeed fraud. She immediately cancelled our card and said a new one would be mailed to us .I told her to also cancel the charge or put it " on hold '' and she said she could not until it went from pending to posted. I said to her " that makes no sense. '' She assigned a case number which is XXXX. The charge was to " XXXX XXXXXXXX XXXX XXXX XXXX '' and we were staying at the XXXX XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX in XXXX. The next day after returning back home to XXXX, Ky I and logged into our account and saw the fraud charge posted so I called again and was told to supply documentation showing our correct hotel... .I gave them a copy of our bill for our stay ( from XX/XX/XXXX until XX/XX/XXXX ) including the phone charge to call. Now more than 6 weeks later, the entire fraud charge is still listed with even an interest charge added to it. This is not right, we responded immediately and told them it was fraud and it should have been taken care of just like fraud problems we have had in the past with XXXX XXXX XXXX XXXX and once with a XXXX credit card that were rectified right away by those institutions. Please contact Fifth Third Bank and find out why a fraud charge is still being expected to be paid. I can supply any documentation needed. Thanks, XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Ky XXXX ( XXXX ) XXXX
Company Response:
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I received an invitation from my Fifth Third XXXX account offering a XXXX percent balance transfer for 18 months. I applied for the balance transfer online and at the end of the application received a message stating I would be informed if the balance transfer was approved. I did not receive any notice that my balance transfer had been approved but a month later I went online to download my mortgage loan statement and saw that I had an outstanding balance on my XXXX account with a past due amount and a {$29.00} late charge ( XXXX statement ). I immediately paid the amount due and called the 800 number on the statement. I explained that I had not received any notice that the balance transfer had gone through and the Bank reversed the late charge. A few days later I called the 800 number again because there was an incorrect charge for {$2.00} ( interest on current purchases ) on my account. The {$2.00} charge was removed. On the XXXX statement there was an incorrect charge of {$1.00} ( minimum charge ) on my account. I called again and the charge was removed. On the XXXX statement there was a charge for {$100.00} for interest. I called the XXXX number again and was told that my zero percent interest had been cancelled because I was late with the first payment. For four months, my XXXX statement showed that I had a zero percent balance transfer and then it disappeared. I contacted the branch XXXX ( XXXX ) at the Fifth Third Bank at XXXX XXXX XXXX XXXX, XXXX GA, explained what had happened and was told that she would open an investigation. When I didnt hear back from her, I went to the Fifth Third branch manager at the XXXX XXXX XXXX XXXX XXXX XXXX GA location but all she did was call the 800 number I had previously called and had me talk to a supervisor who told me again that the zero percent interest offer had been cancelled because I was late with the first payment. The supervisor also told me that Fifth Third did not send notices of any kind regarding statements or due/past due amounts. I later found out that XXXX did not open an investigation on my behalf and she refused to return any of my phone calls. I ended up paying {$240.00} and {$100.00} that I shouldnt have had to pay.
Company Response:
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-29
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: on XX/XX/XXXX i made a payment on the XXXX website for {$2200.00}. The website produced an error and told me to try again. i clicked pay a XXXX time and the payment went though. today, XX/XX/XXXX i see FOUR payments on the XXXX website and 2 payments in my bank account. i immediately called XXXX bank and they told me there was NOTHING they could do about it and i would have to wait 10 days then they could MAIL me check!!!??? what??? you can take the money instantly but you can't credit back instantly?? this was the fault of 53rd bank as per the technology of their web site NOT from me. this should have been reversed and credited back immediately.
Company Response:
State: IL
Zip: 60188
Submitted Via: Web
Date Sent: 2022-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Several transactions through my wife and I account were not authorized by either of us. We spoke with said companies who stated they would give us back our money but only 25 % of the amount. We then filed an investigation through adp compliance for XXXX we were told we would get documents to sign and return there were multiple transactions on said list that were accurate which was made aware to them. they denied the refund stating the charges were accurate. during this time from XX/XX/XXXX to XX/XX/XXXX they cancelled our card and sent a new one ( appropriate ) but they also locked our account and we had no access to our money at all as well as we continued to get notifications of transaction being attempted during the investigation but we had no access at all. The charges are attached to our account but we didnt not approve them or even attempt to purchase said items we were charged for. We did not receive any goods/items either. the following are the charges I am requesting assistance on please. XX/XX/XXXX XXXXXXXX XXXX XXXX XXXXXXXX work out supplement charge was {$110.00} XX/XX/XXXX XXXX XXXX XXXX work out supplement charge was {$39.00} These 2 charges the rep stated I placed an entry to win a free XXXX. I did not do that in any way but explained further even if i had that wouldnt justify being charged without my permission for services i didnt request or get items for. these 2 charges are the one I was advised I could get a 25 % refund for I declined and requested to speak with a manager and was denied that right rep stated the volume of call were to high for me to speak with a manager. XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX charge {$9.00} unable to reach XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX {$89.00} unable to reach XX/XX/XXXX XXXX XXXX XXXX charge {$6.00} unable to reach XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX {$69.00} the last charge on XX/XX/XXXX was after I started the investigation and my account was frozen we werent even able to access our funds through any venue at all we were locked out of our account from XX/XX/XXXX to XX/XX/XXXX so how did we charge the XX/XX/XXXX charge? it was denied as well as all the others listed above. XXXX advised that we couldn't get a final answer for investigation until I signed documents of transactions i received those documents on the evening of XX/XX/XXXX and sent them back via email at approx XXXX that same day. we received the letter of determinations and denial of refund on the XXXX in the mail but the date on the letter was XX/XX/XXXX. There were multiple other issues with XXXX as well to include they lied to me about my account info I authorized my wife permission to speak with them on numerous occasions and was told it was noted in the account but it wasnt Jovy a cust. rep stated we didnt even have an account we debated over that for an hr. I did not authorize these purchases in any way shape or form. I believe that XXXX did not investigate my claim as advised. I just want the money that was taken from me returned that is it. I would appriciate any help I can get at all thanks
Company Response:
State: WV
Zip: 25404
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited two checks on XX/XX/2022 to my Fifth Third checking account. One from my mother for {$1500.00} and another for {$480.00} from a settlement. My account at the time was overdrawn by {$270.00} and while I had thought perhaps one check might be held I had deposited several checks from my mother that were not so I had no expectation there would be any problem. Imagine my shock when I checked this morning XX/XX/2022 my deposit shows as pending but I am still negative. I received no text or alert and they are holding not one, but both checks until XX/XX/2022. This is deliberately keeping my account negative and will cause more transactions, including my car payment and an IRS payment to be returned when I should have more than sufficient funds to cover both. My account has been open for almost a year and I receive direct deposit of my paycheck and never had any check I deposited returned. This seems manipulative and predatory. I spoke with a branch representative when my account was new and I had a hold on a mobile deposit. He specifically told me if I did not use a mobile deposit I would not have a problem. I am going to have fees from both Fifth Third and various companies if these bills are returned unpaid. I reached out to them and explained everything and they basically said too bad it is what it is. I received nothing when depositing or after that these would be held.
Company Response:
State: NC
Zip: 28110
Submitted Via: Web
Date Sent: 2022-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A