Date Received: 2022-08-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We have been having a terrible experience with Fifth Third 's mortgage services. We were notified in the end of XXXX that we needed to increase our flood insurance on the property for which Fifth Third holds our mortgage. We contacted our insurance broker immediately and increased our coverage, and the insurance broker informed Fifth Third and sent proof of this coverage promptly. However, Fifth Third continued to overcharge us each month. Our insurance broker called the company multiple times to correct our escrow. In all, we were charged more than {$2000.00} over what we should have paid during this time. I called them on XX/XX/XXXX to resolve this issue on the phone. They agreed that our flood insurance did indeed meet their criteria and that we would be refunded the overage, and our monthly payments would go back to the normal amount. They did send us the money back and reduced our monthly payments. Then - once again- on XX/XX/XXXX we received yet another letter and escrow statement indicating that Fifth Third would be increasing our escrow again, due to a gap in our flood insurance. So I had to call the customer service line again. Their escrow department said that they didn't send that letter and that everything looked fine on their end, so they transferred me to the main customer service line. The customer service department said that we needed to provide proof of sufficient flood insurance and needed to pay the increase amount. When I said that they had all the documentation they needed - and in fact their escrow department had just told me that our coverage was sufficient- they transferred me back to the escrow department. That person had to go check with some other part of the organization on why the flood coverage wasn't sufficient. The escrow department then told me that under Federal regulations they had to escrow my flood insurance. I told them that this could not be true, that was illegal as far as I knew. So she sent me to her supervisor. When I asked what Federal Regulation required this, the supervisor said that she hadn't told me that and needed to do more research. So she put me back on hold. As I submit this, I am still on hold and this matter is still unresolved. Fifth Third is either doing this on purpose ( in order to make extra money on the cash ) or their systems are not functioning properly. Either way, it's not acceptable to continually ask us to pay a lot more money monthly than we should be paying, then make us sit on endless phone calls that go around and around in order to get it fixed. The addition of telling me that it was a Federal Regulation was very concerning. I have no idea how many other people they are doing this to, so I'm writing this to try to prevent this from happening to others.
Company Response:
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2022-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In accordance with the fair credit reporting act Fifth Third Account has violated my rights. 15 USC 1681 section 602 states I have the right to privacy 15 USC 1681 section 604 a section XXXX : it also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose
Company Response:
State: FL
Zip: 32839
Submitted Via: Web
Date Sent: 2022-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-28
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Also IRS defines a charge off as gross or ordinary income. Income does not get reported on a consumer report. This charge off account is reporting payment history each month when it should not since the account has been charged off. This is falsely manipulating the statute of limitations which is a FCRA violation.
Company Response:
State: CA
Zip: 90028
Submitted Via: Web
Date Sent: 2022-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: This is a summary and a full complaint was sent to the Consumer Finance Protection Bureau from the State of Ohio Office of Financial Protection on XX/XX/2022. It has been over a month and I have not been contacted yet by anyone at CFPB. I filed a complaint with 5/3rd bank on the several issues with their online process and with the mortgage lender not assisting when he stated that he would. I was quoted multiple rates and The payment was not processed through the online system. I tried multiple times to get help through customer service up to a Vice President XXXX XXXX and still did not receive a response. This has now cost me thousands of dollars in additional interest and lost revenue from the other properties that were to be refinanced through 5/3rd. There is a complete email track, and 5/3rd has voice recordings as well as the records for the online portal. I want the rate that we were quoted for our Primary and Secondary Investment properties. The VP XXXX XXXX called me and we spoke and had emails that when 5/3rd discovered they were at fault they stopped returning my emails and phone calls. They " Ghosted '' me. This is not acceptable. We have been a bank and mortage customer with 5/3rd for over 20 years.
Company Response:
State: OH
Zip: 436XX
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was recently acquired by Fifth Third Bank. I set up my online account to make mortgage payments. The online system showed my next payment due XX/XX/2022. On XX/XX/XXXX I made a payment of {$2600.00} ( {$850.00} principal, {$1300.00} interest, {$400.00} escrow ) and it was designated a " regular monthly payment '' on the Fifth Third website. I also made an additional principal payment of {$380.00}. On XX/XX/XXXX I logged in to see the " system '' applied my entire payment to principal, and I still have a payment due XX/XX/2022. I contacted customer service via chat who said " The trouble is because your payment is already paid for XXXX, so there is no bill due at this time, since XXXX 's due date isn't anywhere close. '' I paid a payment 4 weeks in advance. 4 weeks. This bank is clearly fraudulently applying payments to their benefit if customers can't apply simple payments 4 weeks in advance! Not only that, but their " system '' I used designated this a " regular monthly payment '' - so why didn't the " system '' apply this correctly? I am not going to argue with them each month when I make a payment. Some of us stay on top of our bills. We should not be punished for it.
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: 5/3 bank will not recognize a cashier's/certified check purchased on Saturday XX/XX/XXXX that has Monday 's date XX/XX/XXXX on the check. The federal reserve does not recognize Saturday as a business day and neither does the bank from which the check was purchased at. When speaking with the branch assistant manager, to which his reply was, 5/3 bank 's policy is to not allow future dated checks. 5/3 recognizes Saturday as a business day and therefore can not accept the check per bank policy. That the system would return the check and cause the client a fee. This is an inconvenience to the client. I feel 5/3 just tries to complicate things five thirds of the time.
Company Response:
State: OH
Zip: 45255
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I have been having issues with opening several banks not having the ability to open an account after my bank sent a letter XX/XX/2022 stating my account would be closed on XX/XX/2022 however the account was closed XX/XX/2022. The bank lady where I tried to open the account states the XXXX XXXX for consumers had negative things and my risk factor to ope an account was over XXXX. When I spoke to fifth 3rd rep. He state my account was using XXXX too much however they didnt report. I also found out I am part of XXXX data breach. My complaint is now I am unable to get certain credit and I want my identity back. There is something on XXXX XXXX stopping my credit.
Company Response:
State: IL
Zip: 61109
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I made an complate in XXXX about my mortgage with Fifth Third Bank. Fifth Third Bank refused to resolve this this issue. XXXX XXXX has sent four applications and count less letters trying to get this resolved. I feel as though I am receiving retaliation for making a report To CFPB. For the record I am trying to resolve this so I can pay my mortgage. I feel that XXXX XXXX is purposely prolonging this process. Today when I got home I found yet another application in my mailbox. My income has not changed nor my other information. For the record I tried to answer you guys but I was unable to give my reply. Please help!! I feel like Fifth Third Bank is doing something illegal or because I am A XXXX American women. I look forward to your help. PS. I investigated Fifth Third Bank and they have had a lot of cases against them. Thanks, XXXX XXXX.
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I received a text message on XXXX at XXXX EST from XXXX that said, " FIFTH THIRD -- Attempt of {$1700.00} at XXXX XXXX OH XX/XX/21 require approval, Log on https : //fifththirdsupport.top/index.php/? key to CANCEL. '' I don't have an account at Fifth Third. I am not sure how this company got my cellphone number. I am concerned someone is using my personal identification at Fifth Third. Normally I just report spam to XXXX 's XXXX number, but this one involved banking at it concerned me.
Company Response:
State: MA
Zip: 013XX
Submitted Via: Web
Date Sent: 2022-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-23
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We discovered that our Mortgage lender Fifth Third Bank have been for many years, treating us unfairly with our monthly mortgage amounts and payment of Principle and interest and our escrow amounts and balances.This resulted in a prolong legal battle between us and fifth third bank.After our lawyer won our case not once but twice, fifth third agreed to another modification in 2018 and agree to a new principle and interest amount {$260000.00} cents, we have accepted this new modification and have been paying on time, but fifth third mortgage department have been treating us unfairly and have since increase escrow payments on us, which they were not suppose to charge us, and have also increase the monthly agreed mortgage payments to more than $ XXXX addition to these complains, they have ignored the legal settlement amount that " no other amount but the said amount of {>= $1,000,000} cents is owed to fifth third bank from the XXXX, XXXX defiance to the law, and legal council Fifth third Bank has added a deferred balance of {>= $1,000,000} cents to our mortgage balance of under {$220.00} at present.In repeated contact to the bank, ourselves and our Lawyer they have not removed that deferred payment clause and, now it is causing us great difficulty, in starting a new project with the equity we have built up in our property.We need your help in resolving this problem as soon as possible.
Company Response:
State: FL
Zip: 34758
Submitted Via: Web
Date Sent: 2022-09-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A