Date Received: 2023-06-21
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am a senior citizen on a fixed income. Fifth Third Bank, acting through its sham conduit XXXX XXXX has opened an unauthorized account in my name and is trying to make me pay for a product and service that I did not authorize. I employed a lawyer to resolve this matter and FifthThirdXXXX refuses to provide any evidence that I ever obligated myself to them. They are intentionally damaging my excellent credit rating by falsely reporting me as delinquent and refuse to desist. Their actions are deliberate, fraudulent and Deceptive. Please open an investigation and contact me if you require further information or details.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Deposited my paycheck and had a 10 day hold placed on the check on XX/XX/23. I deposited a check for my pay from the same company on XX/XX/23 and had the same hold placed. Also had several direct deposited from my job. They will not take the hold off of my check causing me to be delinquent on various obligations.
Company Response:
State: OH
Zip: 45801
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: 5 third Bank charge so much in overdraft fee ive been overdraft XXXX days and i went from over drafting in the amount of XXXX now i owe XXXX dollars in over draft ive paid multiple overdrafts with fifth third they have told me the system has not updated and thats why when you paid the fee it hadn't updated in the system that's why i got charge ive been with then for XXXX months and have paid over XXXX in ovetdraft fees with overdrafting in small amount
Company Response:
State: IL
Zip: 60653
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX I contacted Fifth Third Bank @ XXXX XXXX. and spoke w/ XXXX and informed him of an unauthorized charge of {$250.00} from a hotel. He said that there was not a charge showing yet but not to worry it would not be charged to my card. However. 2 days later it was charged to my credit card. I did not see it until I remembered to check my online account on XXXX and I immediately sent an email to the bank President. On XXXX @ XXXX ; XXXX XXXX. I spoke with XXXX from the office of the President, and she said that she could not see the case number, which I found to be strange. However, she told me that they did not have the ability to block a charge from a vendor once you have used them or entered into a contract and asked if XXXX suggested to me to cancel the credit card and I told her no he sure did not and in fact he assured me that my card would not be charged, so this is the bank 's fault. She said that she would have someone contact me by Monday, XXXX, but I only received a letter dated XXXX stating they initiated a review, which was the same day they finally put the money back on my card only to charge it again on XXXX. They have refused to refund my credit card, when it is their responsibility to protect it against fraud and unauthorized charges. The charge was made by XXXX XXXX XXXX XXXX XXXX XXXX. The room was booked as a smoking room on XXXX to XXXX. The hotel clerk ( XXXX ) did not tell me upon arrival that there no smoking rooms, because I never would have checked in. However, they have lied to the bank and said that they had signs posted and it was posed on their website. I did not book on their website, but instead booked on XXXX. I do not smoke but I like to burn incense to get rid of the stale smell of hotel rooms, therefore I book smoking rooms to avoid being accused of smoking. However, this room smelled like smoke when I arrived and I could not even stay in the room, so I left and came back several hours later. Also, this hotel was not even fully operational as it did not even have any televisions working. This also was not posted in the lobby or on XXXX. I never would have rented a room without a working television. Who would? However, they want you to believe that they had smoking signs posted when they were only renting out of one building. That's absurd. I contacted the facility and tried to explain to XXXX, and he hung the phone up in my face. They did not even have a working phone number listed on the website of XXXX or theirs at that time. I had to call XXXX, and they called and got the number for me. My bank wants to believe them over their long time exceptional paying customer. This is disrespectful and the MOST HORRIBLE CUSTOMER SERVICE I have ever had. They do not want to accept and correct their mistake. If their employee ( XXXX ) had not given me the wrong or bad information I would not have had to go through any of this. I have sent the President three letters. Unbelievable. I am XXXX and can not afford for my money to just be taken from me in this way or any other way.
Company Response:
State: FL
Zip: 32244
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: The ATM shut down at fifth third bank XXXX XXXX XXXX XXXX XXXX fl XXXX and did not dispense my cash, yet my account was charged XXXX dollars. This is my home branch and I pull the same amount from this ATM once a month. I opened a dispute and the funds were credited to me. 45 days later they reversed the credit. I asked for them to review security footage and was told they don't have any due to the machine being down. I received a letter stating the ATM was balanced and thats why my claim was denied but was told by a rep it was XXXX dollars short. They can not show me any evidence that I received funds. I contacted the teller XXXX while in the ATM drive through line to inform of the malfunction before I filed for the dispute. Now they have told me it will take an additional 30 days to conduct another investigation. I call daily to check the status and get different information every time, sometimes they even hang up on me. Camera footage would prove I did not receive funds and conviently they do not have it. They have no proof I received funds whatsoever but still hold me accountable for a malfunctioning machine. Seems to me I shouldn't have to prove my innocence, it should be the other way around. Never in my life have I been so upset with a bank, they have in fact stolen XXXX dollars from me and have no evidence whatsoever of anything otherwise.
Company Response:
State: FL
Zip: 32817
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: While in the process of preparing my deceased parent 's home ; hurricane Ian struck. A claim was filed and money to repair home received by Fifth Third Bank on XX/XX/2022. The family has not received any of this money for the repairs. While waiting for the repair money more damage was done to the home. The home and the deed are in the family trust. The bank has sent a check to an entity that does not exist instead of to the trust. The trust account is held at XXXX XXXX XXXX and they have asked for the check to be made out to the name on the trust. Fifth Third bank refuses to do this. They also will not cash the check at their own bank. They have had the insurance money since XXXX. This seems to fraudulent to hold insurance money that is not their money.
Company Response:
State: CA
Zip: 92627
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Due to XXXX, we were unable to make our payment. We called our Mortgage Company, Fifth Third Bank, and they notified us that we could utilize Federal Covid Hardship Assistance where the payments would simply be but on the rear-end of the loan at the end of the Hardship Assistance Program . I was relieved, however, we did extend the program as my Husband still wasn't employed. When we were ready to start making payments again, Fifth Third Bank had made it impossible for us to get off this program and had told us multiple reasons ... -we had to re-qualify for the loan -we had to submit an application and Bank Statements along with numerous other documents I submitted Everything they asked for, and Every time I called, I got a different answer from someone. After months of back and forth, they said they hadn't received anything through their XXXX XXXX XXXX? I finally contacted an Attorney through Colorado XXXX XXXX who informed me he couldn't help me until the loan actually went into Foreclosure? I have been terrified of loosing my home! I could not get Fifth Third Bank to call me back or help me *until the Emergency Hardship Assistance Ended! Now they call me daily? All the information I have seen about this Program said that NO FURTHER INFORMATION WAS NEEDED TO END IT! It says : " There will be no additional fees, penalties, or additional interest ( beyond scheduled amounts ) added to your account, and you do not need to submit additional documentation to qualify. You can simply tell your servicer that you have a Pandemic-related financial hardship. '' YET, NOW, THERE IS NO WAY I WILL FINANCIALLY QUALIFY FOR MY LOAN! I have been very ill for the last 3 years, yet they do not want medical information? They have also racked up late fees, etc. My loan originated at {$200000.00}. It is now OVER {$250000.00} because of this program that was supposed to help me. They said my home is now in foreclosure. Something is just NOT RIGHT!!! I realize this hardship assistance program has ended, however, I have been trying to get off it since XX/XX/2021! Please help!!! I am XXXX and also need help doing what they are asking. I have been having a very difficult time with understanding, compression, using my cell phone, with memory. This is all documented in my medical records. My Attorney was XXXX with Colorado Legal Services, who was no help at all!
Company Response:
State: CO
Zip: 80017
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-20
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I did not apply with Fifth Third Bank
Company Response:
State: FL
Zip: 32258
Submitted Via: Web
Date Sent: 2023-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Received automated email from 5th/3rd regarding a charge to my atm/checking account being suspicious with instructions to call to verify. It was a non authorized usage of the card and I called 5th/3rd as instructed and passed that information on to the representative on XX/XX/XXXX. The representative said she would note my account. I told the representative that ATM account had never been used since issuance and potentially was compromised by a Branch Employee who my wife saw on the prior day. I instructed the representative to cancel the ATM account that had been compromised. Today I received my 5th/3rd Bank Statement and the charge that was fraudulent showed up on my Statement even though I called back on XX/XX/XXXX and informed 5th/3rd of the fraudulent use of the ATM card. This issue should have been addressed when I called 5th/3rd, responding to their email, and informed them of the fraudulent use of my 5th/3rd account.
Company Response:
State: MI
Zip: 48314
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Fifth Third Bank is not allowing me to reverse the unauthorized charges or file a dispute with their bank. I had the same problem before a few months ago and they did allow me to dispute the unauthorized charges. They, the credit card processing company, have taken close to {$900.00} without my authorization and getting away with it.
Company Response:
State: OH
Zip: 436XX
Submitted Via: Web
Date Sent: 2023-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A