Date Received: 2023-07-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: The day XX/XX/23 I deposited {$3400.00} into the Third Fifth Third Bank ATM machine located at XXXX XXXX XXXX branch in XXXX, Fl at XXXX XXXX. When I first entered the money ( XXXX bills of {$100.00} denomination and XXXX bills of {$20.00} denomination ), the ATM returned {$300.00} in {$100.00} bills. When I entered the {$300.00}, the ATM received the bills and opened the operation. At my surprise, the ATM did not register the whole operation, this is the {$3300.00} but {$3000.00}. Immediately, I talked to the personal banker XXXX XXXX who helped me to create the dispute case # XXXX. On XX/XX/23 the personal banker and the branch manager told me that they had not found any problem with the balance of the ATM and that the money would not be returned, being this the reason why I decided to call the Dispute area of the bank to claim the money deposited at the ATM. A few days later, the bank deposited the {$300.00} and I dedided to send an email to XXXX to thnak for her initial help. Surprinsingly, on XX/XX/23 I received a letter from Fifth Third Bank Headquarters regarding the transaction dispute. In this letter the bank informed me that the dispute was solved against me and in the same date, that is XX/XX/23, the temporary credit was reversed. I dont agree with this situation because it is clear the ATM did not deposit me the money I intended. I consider this must and should be proved through the different security cameras of the branch. I respectfully ask you to overview this dispute and look throughthissituation. Today my checking account is overdratf in {$150.00}
Company Response:
State: FL
Zip: 33027
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, my husband ( _________ ), and I _______ ), paid off in full, our mortgage with Fifth 3rd Bank. When we requested the payoff figure from Fifth 3rd Bank, we specifically made sure that we requested that they included all loan modifications that we made to our mortgage. We trusted Fifth Third Bank, to give us the total payoff figure of all the monies that were owed against our home so that my husband and I were no longer legally financially obligated to pay any more monies against our home. So, when Fifth Third Bank, gave us the total payoff figure of {$140000.00}, it was through our understanding that this was the total amount of our modified mortgage. After my husband and I paid off the payoff figure, we received our mortgage release discharge and a copy of our deed. We believed that this was an indication that we were no longer legally financially obligated to the bank. and that we owned our house. Fast forward ten months later, a letter from XXXX, that was addressed only to my husband and not dated, stated that we still owed {$28000.00}, against our house. I contacted XXXX, and they informed me that I have to contact Fifth Third Bank about this matter. Yet when I called Fifth Third Bank, they informed me that I needed to speak to XXXX. I made numerous attempts to get this resolved through both agencies and neither one of these agencies will assist me because they feel that the other agency is responsible for this error. I reached out to Vice President XXXX XXXX, at Fifth Third Bank, on XX/XX/XXXX, XXXX and again, I was informed by Vice President XXXX XXXX XXXX that she was forwarding my issue to the complaint department. I am seeking assistance from anyone who is willing to help me with this matter. On XX/XX/XXXX, I sent an e-mail to XXXX XXXX, Head of Residential Mortgage, at Fifth Third Bank, requesting his assistance regarding this mortgage issue and informed him of all the problems I had been having trying to get assistance from the staff at his bank. On XX/XX/XXXX, I received a phone call from XXXX XXXX, Head of Mortgage, at Fifth Third Bank 's Complaint Department responding from email that I sent. While discussing the loan modification payoff, I asked XXXX XXXX about the money that HUD gave for the loan modifications. XXXX XXXX, responded that HUD, never gave Fifth Third Bank, any money what's so ever. I then asked XXXX XXXX how was this possible? Her response was for me to call XXXX, with no explanation. So I asked XXXX XXXX, for a detail break down of all the payouts concerning my loan and modifications. I stated to XXXX XXXX, that I requested a detail payment and all payments from XXXX to XX/XX/XXXX. On XX/XX/XXXX, I spoke to XXXX, from FHA Department, who informed me that HUD received a loan amount of {$28000.00}, from Fifth Third Bank. I am waiting for managers from different agencies because there is a discrepancy with both sides.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I was sent a check from my uncle for the amount of {$5000.00} for an emergency loan to pay bills after my husband lost his job suddenly. My uncle wrote the check out to my newly married name that has not yet been changed legally, so on Friday, XX/XX/2023, I took the check into a physical Fifth Third Bank branch along with my original marriage license to ask if it was possible to cash the check or not. The branch accepted it, told me it would be okay, and made copies of my marriage license to add to my file along with the check. By Monday, XX/XX/2023, all of my accounts with Fifth Third Bank were put on a hold for fraud. Also on Monday, XX/XX/2023, my uncle sent me notification with photo proof that the check was cashed on his end and the money was pulled from his bank account. When I contacted Fifth Third Bank regarding my accounts being placed on hold, I was advised that my account had " fraudulent activity '' and was " being recommended for permanent closure. '' I went back to the physical branch I took the check to a few days later, and they advised that they had uploaded the marriage license to the account already, but would send it directly to the Fraud department as well. My accounts were reopened shortly after. On Tuesday, XX/XX/2023, I received a letter in the mail dated back to XX/XX/2023 stating my accounts were on hold for fraud, pending closure, etc. This is the ONLY written correspondence I have received from Fifth Third Bank to this day ( today is XX/XX/2023. At this point, the money from the check is out of my uncle 's bank account, but not in mine. I inquired about this to Fifth Third multiple times, and got different answers every single time. I was told repeatedly that the check wasn't good and they had " confidential information that the check would not clear. '' My uncle went to his bank, and was informed by his bank that the check was verified and cleared on XX/XX/2023. His bank informed us that they weren't sure why Fifth Third Bank was holding this money. After multiple phone calls sometime between XX/XX/2023 and XX/XX/2023, I was told multiple times that the check was going to be returned to the sender, so I waited for that to happen. I was first told it would be returned to my uncle 's account by XX/XX/2023. Then I was told the return was only initiated on XX/XX/2023 and that it would take XXXX business days. I was also at one point told " you're not entitled to this money '' as well as " we don't have to give you a timeline for return. '' On Wednesday, XX/XX/2023, I inquired once more about the status of everything and I was told by the Fraud department that they were still waiting to return the check, that a timeline could not be provided, and if we wanted that to happen faster then my uncle would have to have his bank recall the check. My uncle 's bank informed him that since the check was verified and cleared weeks ago, it would be a long and difficult process and we were better off trying to get my bank to release the funds to me. The fraud department then informed me that I could submit " supporting documents '' to prove I was meant to have the check to remove the hold and release the funds. When asked to clarify, they told me to bring in a copy of my uncle 's bank statement showing the check and proving he had the money in his account to a physical branch, so I did so that day. I waited 24 hours and called to inquire on Thursday, XX/XX/2023, and was told nothing was received. I went back to the bank with another copy, and they scanned it in and emailed the Fraud department again on Friday, XX/XX/2023, and via email, the branch sent me a screenshot of the email they sent. When I had not heard back from anyone by the afternoon of Monday, XX/XX/2023, I called to inquire about the document again and was told it was not sufficient enough. Same day, I contacted my local branch for assistance to see if there was anything else I could do or someone else to speak with. I was told the branch manager would start reaching out to see what else could be done. I never heard back after that. On Wednesday, XX/XX/2023, I called the Fraud department again to inquire once more about the return of the check. This is where I was off-handedly informed that my accounts were recommended for permanent closure again on XX/XX/2023. Again, no written communication from Fifth Third Bank is present, and I had no idea of this matter. I was also informed that the check was still in a waiting to be returned status and that they could not give me any form of timeline for return. I was told if we want it returned faster, that my uncle has to have his bank recall the check. As of XX/XX/2023, Fifth Third Bank has been holding the amount of {$5000.00} for XXXX business days, with no timeline for when this money will be returned to my uncle, and my accounts are permanently closed once more for fraud that was already disproven.
Company Response:
State: TN
Zip: 37122
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-05
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Dear Sir or Madam : I opened a business account for Florida XXXX XXXX XXXX XXXX at the Fifth Third Bank located at XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX. This account was opened because they promised great customer service and a personal experience. Opening this account was a very long process that took well over a hour. I deposited {$60.00} into my account and was told they had all the information and paperwork they needed. After opening the account, they informed me it would take 90 days to obtain a credit card, which was a large contributing factor into opening the account. I called the representative that promised the personal service. I called his direct number, and left a message for him to call. He never returned my call. I called the bank manager, and her supervisor, only to leave messages, and I did not receive a call back. At this point I decided to close the account. I was finally able to take the time to go into the branch and close the account, only to be informed it was already closed. They closed the account without notification, sighting they did not have all the documentation they needed. I was told by the bank manager they would mail me a check within 30 days. The check did not arrive. I was told by the branch manager, that there was a mistake made, and I had to wait an additional 30 days for my check. I am not sure of the exact date, due to not having any records of the account. I have repeatedly requested this information form Fifth Third Bank, they say they sent it, but I have yet to receive it. Additionally, they said three times, that they sent a check for the {$60.00}, yet again, I have not received it. At this time, I would like to file a formal complaint, and request a check for {$60.00} plus interest. I am out a total of 4.5 hours of my time dealing with this. Please call me at the number below if you have any questions. Thank you for your time and consideration.
Company Response:
State: FL
Zip: 33782
Submitted Via: Web
Date Sent: 2023-07-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-04
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I got XXXX dollars of gas this morning. XXXX put a {$40.00} hold on my account. They have done this before. I asked them to release it ; they have released it before. Today they told me the previous releases were a courtesy ( never told that previously ) and they would not release the fees today. They told me the fees would release on the XXXX, five days from now. I am a XXXX and I can not afford to loan a large company {$30.00} for five days. I only got 3 gallons of gas because I have a bill that I need to pay today and I needed that money to pay the bill. I am confident that this practice is unnecessary. Why? Because I have used this prepaid card before at times when I only had {$5.00} to {$10.00} on this card. At those times, at the same gas station, the pump has stopped working when I get to the exact XXXX balance of this XXXXXXXX XXXX
Company Response:
State: TX
Zip: 76114
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Referring to case number XXXX My case was closed with no resolution or approval for my closure. I disputed 2 transactions as one was fraud/duplicate and the other was my actual transaction. Specifically which one was fraud/duplicate and which one was mine I'm not sure. I originally had both transactions being disputed but 53rd is not assisting in any way shape or form. They just closed out one dispute without my permission and the other one they are stating that an EMV card was used. The transaction is for parking and one transaction shows XXXX, FL and the other shows XXXX, FL. If I'm parking a car how do I pay for parking with an EMV Chip in 2 different cities. 53rd has done nothing to assist with this matter. In the last case XXXX, all they said is that the matter will be looked into to but then closed out my case without a resolution.
Company Response:
State: FL
Zip: 32216
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023 I transferred {$95000.00} from my checking account to my LOC account to pay of the {$95000.00} + interest. The Fifth Third Bank said there was an error applying the {$95000.00} and it will not be corrected for 10 days. During this time I will be charged interest and not have access to the money. My checking account is XXXX I contacted the Fifth Third employee XXXX # XXXX XXXX
Company Response:
State: OH
Zip: 45069
Submitted Via: Web
Date Sent: 2023-07-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Fifth Third Bank purchased my mortgage from XXXX Mortgage on XX/XX/XXXX. I made my first payment on XX/XX/XXXX for my XXXX payment and set up auto-pay with my bank. Escrow changes changed the payment in XXXX resulting in a short pay on my part. I paid the difference and assumed everything was fine. Without my knowing, Fifth Third applied both the short pay of {$1300.00} and the difference payment of {$68.00} to my principle instead of my payment. I continued to think I was paying three weeks early and Fifth Third showed my always paying on the XXXX of the month the payment was due. This was not a late payment on their part so they never mentioned it. Fast Forward to the escrow change in XXXX. I adjusted what I thought was the correct payment but I was off by one month due to the issue in XXXX. This is when I discovered what happened. I asked for a review and correction. After a week, that request was denied. I paid the difference over the phone which brought my account back up to date. Then they sent my original short pay back to me. I called to explain but they told me I overpaid and that is why they sent it back. I knew this was wrong. I deposited the money in savings until we got it worked out. The following week my credit score took a hit from Fifth Third Bank reporting me late. I called back and was advised of the numbers to call to protest. The following week I got a note from my bank that Fifth Third had stopped payment on the check. I had to pay an additional {$5.00} fee. So another call to Fifth Third resulted in the following : XXXX. They will not correct the credit score issue. That is my fault XXXX. They will not send me {$5.00} to off-set the fee from my bank for the stopped payment. They advised I should have known not to deposit the check they sent to me. The letter advising they were sending it back is auto generated. The Agent I spoke to when I made the extra payment advised she would try, she never said if you get a check tear it up. And when I called about receiving it they never said they were stopping payment. I have had mortgages since XXXX. I have never dealt with such a poor run company that takes such terrible care of their Customers.
Company Response:
State: TX
Zip: 79912
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-29
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I initiated a XXXX XXXX XXXX XXXX deposit to my bank account. On XXXX different occasions XX/XX/XXXX and XX/XX/XXXX. The instant deposit is supposed to credit your account immediately for a fee. The mine did not deposit into my bank account until XXXX days later I had to file a dispute with XXXX and fifth third bank XXXX days later, after following the dispute, the phones became available in my account. However, I had XXXX transactions that came through the account that was not covered because they did not put the funds in my account which was requested to be done instantly because of this XXXX charge me XXXX overdraft payments of {$34.00} each. I contacted this third and was told that they were having issues with XXXX and XXXX XXXX, not depositing monies as they were supposed to but yet still could not refund me my {$74.00} that was charged to my account. This was charged due to no-fault of my own. This was on fifth third bank or XXXX XXXX. I called XXXX XXXX and ask them to give me the funds back and they said no as well so XXXX is blaming fifth third. Fifth third is blaming XXXX. Again fifth third stated that they were having problems with XXXX in terms of depositing money into customers accounts so if you know this information, why are you charging the customers fees because of this
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-06-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Beginning XXXX I notified 5th Third Bank of fraudulent activity from by business account. The fraudulent activity actually started XXXX. The name associated with the fraud was NOT MY NAME. The bank was also made aware of this fact as well. I was told by the bank on XXXX that the funds would be replaced into my account in XXXX days. A case number was assigned but the funds were not returned to my account. On XXXX another fraudulent charged was done even though the bank had been aware of the activity. I had gone to the bank in person XXXX when I first noted this activity. I had filled out a transaction dispute form previously with the bank and was instructed to do so again on XXXX. I was again informed the funds would be replaced in 10 days to XXXX weeks. They were not. In total at this time the monies I am owed total {$450.00} Fraudulent withdrawals XXXX {$15.00} XXXX {$90.00} XXXX {$90.00}. XXXX {$100.00} XXXX {$75.00} XXXX {$75.00} XXXX even notified the bank each month when I saw that the charges were pending however, the fraudulent charges were still allowed to go through.After meeting several times in person with the local branch XXXX and with no results I did Email the bank CEO. At this time I still have not had resolution to this situation.
Company Response:
State: NC
Zip: 282XX
Submitted Via: Web
Date Sent: 2023-06-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A