Date Received: 2023-06-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I canceled my credit card, after that I have a refund that XXXX made me to receive on this canceled card and a dispute that the bank owes me a deposit 9 months ago. I contacted them several times and I go to the bank branch to try to resolve this and they never gave me a solution to receive this amount. Because I canceled my credit card, it does not make this deposit to my account.My first complaint after 3 months they sent me a letter saying they would deposit the due amount in my account but they never did that. Today I went to the bank, I was completely ignored and they don't find a solution for the case.
Company Response:
State: FL
Zip: 32837
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I have been having trouble opening up a bank account ( Checking/Savings ) due to past history with Fifth Third bank. My account was confiscated and eventually closed due to the activity on the account. I have not been able to open up a bank account anywhere due to this problem. Fifth Third bank have not responded to me in the past to get this resolved.
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The XXXX XXXX Bank makes changes to the mortgage account and doesn't not allow to user to determine/know the changes unless you call the company. I was notified after the mortgage due date of a change in payment via letter, which was processed prior to the the payment due date. As a result, the amount I paid timely for my loan was marked an " unapplied payment '' and I received a letter later in the month notifying of the escrow change. The unapplied payment of the mortgage amount from the statement sat on my account with no action and I was deemed late for a {$11.00} escrow change, that I was notified of AFTER the due date. This is being penalized for timely payments. Additionally, when I called the XXXX bank to inquire about that change in amount, I was told to call the insurance company because the agent didn't know where the payment change came from. My insurance went up {$4.00} a year and that caused a {$12.00} a MONTH change in escrow. Thats doesn't add up. I called a 2nd time another day and a different associate helped with the needed information, but the escrow still doesn't add up for that chnange. Charges were applied because of a " late '' my XXXX payment but my bank shows no record of a reversal. No one can explain why it didnt process. I was not made aware of this by XXXX bank and until I logged into my account and had to all customer service for information. XXXX bank has no explanation on why this occurred. I am unable to make payments on my loan outside of the FULL monthly mortgage amount online. I have to call an often rude customer service agent to assist with that phone payment and then call again after it is processed to ensure to goes to the correct line item. I have never in the history of being a home owner experienced this level of disorganization, poor notice or lack of accountability. Notification of fees and changes to payments are severely delayed ( sent via letter ) but applied prior to sending the letter- to the point where the borrower does not have time to make changes. The statements are hard to follow and are not consistent. XXXX XXXX 's poor notification will cause issues. I have never had a late payment in 6 years until being serviced by XXXX XXXX.
Company Response:
State: VA
Zip: 22191
Submitted Via: Web
Date Sent: 2023-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: To clarify with what is going on, fifth third bank and I have never had any past issues I think they are a great company to get a loan through every time I call, everyone is super nice and professional. Back in XXXX of XXXX I called to make my monthly payment on my boat loan like I do every month. I requested after I made my payment to have automatic payments set up like I used to have with them until XX/XX/2023 came they for some reason told me I had to re set up my automatic payments which requires a 3rd party to have to get involved to help with that, the day they told me this I didn't have a spare 15-20 mins to re set up the payments. It started to become an inconvenience calling each month as I am a XXXX in 2 different states with 2 different businesses with over 40 employees to keep calling fifth third banking to make my monthly boat payment, I have everything automatically pulled from my account for this reason with such a busy schedule every day. Fifth third bank gave me the third parties number when I made my payment in XXXX to set up my automatic payments. I spoke with the third party that day after I made my payment everything I thought went perfectly fine being set back up on automatic payments with fifth third banking. Little that I knew I was very wrong, there must have been some miscommunication with the third party and me. After getting back into town from being out of state for my little brother 's XXXX XXXX XXXX and multiple weeks of recovery in the hospital spent with him, I come home to my main residence of XXXXXXXX XXXX XXXX XXXX XXXX XXXX CA I checked the mail and had multiple late letters sent for my boat loan Friday evening XX/XX/2023 approx XXXX XXXX. Very confused seeing the letters I have received from fifth third banking thinking I was put back on to automatic payments. I told myself let 's call fifth third banking first thing Saturday morning XX/XX/2023 and see what happened. I fell asleep and woke up with a XXXX XXXX update saying I have missed a payment to fifth third banking and my credit score was hit XXXX points. I instantly tried to call every number that is linked to fifth third bank it was of course the weekend and no one answered any calls. Which brings me to today XX/XX/XXXX Monday XXXX I called the second they opened and of course paid the payment of XXXX and even this month XXXX. They told me there was nothing they can do on their side to help me with " the missed payment '' issue which is now why I am here writing this. I am a very stand up, honest guy all I want is to pay my payments on time and go on with my life. Its already a hard time to be alive on everyone in this world I work so hard to be a good American citizen, pay my taxes and be a nice person to everybody each and every day. I'm hoping whoever gets to make this decision can see my side and see there was honest miscommunication on the third parties ' side or my side. I pray you guys make the right decision I haven't been able to sleep, eat, or even want to talk to anyone since seeing my credit score drop like XXXX points that Saturday morning it's been eating me alive, please please help me fix this. Thank you for taking your time to hear me out hope you have a blessed day!
Company Response:
State: CA
Zip: 95746
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-03
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I'm currently in work released and have to check in my personal property whenever I come back in someone fraudulently used my card and transferred money to a XXXX XXXX over {$1000.00} I don't have access to a phone to do that my XXXX will not replace my money
Company Response:
State: KY
Zip: 40324
Submitted Via: Web
Date Sent: 2023-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received an escrow analysis from Fifth Third where I have my mortgage. I changed Insurance companies XX/XX/2023 and they paid both my old insurer and the new one. They are now asking me to have the old one pay them direct in a specific way. The old one is trying to send the check to me to deposit back into my escrow. In the meantime, Fifth Third has sent me a increase in my payment of almost XXXX per month, knowing full well they don't actually have that big of a shortage b/c the check they paid to my old insurance company will be deposited back to them. They played this game last year as well with my escrow, which was overpaid. They quickly sent me a large check with my overpayment and still raised my payment. It was only XXXX per month, so I didn't pursue a complaint after speaking with them. This time it is intentional and unnecessary, b/c they have factored in the return of the funds they will be getting, which they paid out from the escrow account I have been paying into for the entire year.
Company Response:
State: MI
Zip: 49024
Submitted Via: Web
Date Sent: 2023-06-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/. I receive my paycheck via direct deposit from my employer. Funds were reversed from my account on the same day. {$830.00}, twice, which threw my account in the negative {$590.00}. I called my bank 's Customer service number to see what was going on. They looked into the account. Finally they transferred me over to the disputes department. was on the phone, for over an hour with the dispute department. They said there was nothing they could do that day, because the transaction was still pending. I called back on Monday XX/XX/ Filed a dispute. They came to the conclusion that someone reversed a XXXX XXXX payment twice, that I received from XX/XX/XXXX. They are claiming that I received goods and services, and did not pay for them, and the person reversed the payment, which put my account in the negative. I called XXXX XXXX customer service. was on the phone for 2 hours. They confirmed all of my incoming, and out going payments on XX/XX/XXXX was good. I had a payment received for {$850.00}. After the transfer fee, it was {$830.00}. They also stated that they do not reverse XXXX XXXX payments, but someone probably called their bank, and disputed the amounts with their bank. The dispute department told me I had to wait 8 days to receive my funds back into my account, and they would reverse any fees, that I was charged. Today marks the 8th day. I was paid again from my employer. My account has been in the negative for 2 weeks in the amount of $ XXXX. I have been getting return payments, phone calls, because my bill payments have been returned. Today XX/XX/XXXX, which is when I was supposed to receive my funds back to my account. My funds are not in my account. I call the dispute department, tell them the situation, they transfer me to customer service. Talk to customer service, they transfer me back to the dispute department, dispute department transfer me back to customer service. I am on hold, and on the phone for an hour and a half. The guy in customer service finally says that Fifth third sent me something, in the mail, because its not the type of dispute they thought it was, so they cant dispute it, and they do not contact other banks regarding this type of transaction. I checked my mail, I received the letter they sent, today, and it really does not explain anything at all. I called XXXX XXXX, and XXXX XXXX XXXX with information that I have. They both stated they could not give me any information, on the person 's account, regarding the person I suspected, and only my bank could contact, XXXX XXXX XXXXXXXX to verify and investigate information for this transaction. My complaint is my bank, Fifth Third, does not believe that my money is important enough to do a thorough investigation. They never once, called XXXX XXXX bank to look into this situation. So, its okay for someone to dispute a charge from 3 months ago, take My entire paycheck, I can not pay my bills, feed my family, and I am the one being inconvenienced, for 2 weeks, and all they can say is. We cant call the other bank to see what happened, or look further into this? Well why not? XXXX XXXX told me today, the only way this could be rectified, is if my bank called them. It would have to be a bank to bank dispute. Not only are they not willing to investigate, and call the other bank, this person was able to reverse the payment twice. {$830.00} twice. I have bills that are overdue, and my bank does not care at all. I have been dealing with XXXX XXXX for over 5 years, never had any problems. I do not do fraud, I work for every XXXX I earn. I am requesting that my money is refunded to me, and all return fees, associated, which they took from my direct deposit this week. I have an email from XXXX XXXX, and the mail that my bank sent which is really very useless to me.
Company Response:
State: IL
Zip: 60443
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX Declined XXXX cash advance from Fifththird bank XXXX Ohio. I called Fifththird and asked was there a issue, Service rep stated no issues for mortgage deposit.i told her I don't have mortgage with XXXX XXXX XXXX I just need XXXX. Then Fifththird bank says I need to deposit when XXXX ; was already in the express. Then Fifththird says I no longer can do advance. I told her Fifththird bank not in Texas and I just need pay rent. Ithe Rep said no then I went to ATM withdrawal limit I was told XXXX. I told her this is new since I opened acct because of travel. She said only XXXX ; but she could increase the amount only XXXX hrs. I told her no why did XXXX change the amount she said it's always been that.bshe said open another acct for advance I told her no that's not what I agreed to when I first got express checking for my church. Then XX/XX/XXXX the girl said in XXXX OH corporate the branch XXXX out but call customer service for ATM increase I told XXXX XXXX customer service not in charge of Increase or decrease of ATM Withdrawal limit since XXXX with Savings account and Checking acct good standing balance limit only XXXX. From VA and XXXX XXXX. I reported to Fifththird bank fraud department the transportation unauthorized purchase and charge when I have large purchases while traveling and bank robbing attempt and taken. I told them XXXX XXXX and his people recently tried to steal XXXX. Was taken between XX/XX/XXXX and XX/XX/XXXX I took XXXX. XX/XX/XXXX for truck repairs and other urgent care, Before XX/XX/XXXX. The last deposit into my savings was XX/XX/XXXX. I tried to speak with Fifththird rep he said what institution stole money XX/XX/XXXX I said no institution stole money XXXX XXXX and his people trying to get me to spend or transfer money so they can rob the rep then could not hear me. I am telling you these people work in Fifththird bank and in civil public places stealing from my acct while I travel with my church. I was not given XXXX. Limit on my debit card. From XXXX someone at Fifththird bank and XXXX XXXX XXXX did their supply. Please help me I am not the training person for personal working for banks and use my account to mess with so they can learn the fix issues I do so they can get a better job postion. I am tired of these clowns messing with me about robbery and I don't know what to do.
Company Response:
State: TX
Zip: 77840
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I started working as an XXXX XXXX at the 5th 3rd Bank in XXXX Ohio XX/XX/XXXX. I was employed by XXXX XXXX XXXX XXXX. Soon after starting the job I opened a checking account. I also discussed mortgage assistance with XXXX the bank 's financial services employee. During my employment I was harassed by Personal Banker I " XXXX, Personal Banker XXXX XXXX XXXX, and Personal Banker XXXX XXXX. All of these women are XXXX. I am a XXXX XXXX XXXX white XXXX male. XXXX XXXX and " XXXX '' repeatedly made anti-white statements during business hours. All of these employees accepted gifts from customers! XXXX XXXX took gifts from a XXXX XXXX XXXX XXXX, homeless XXXX male named XXXX XXXX XXXX XXXX stopped helping him. On XX/XX/XXXX, " XXXX '' waited on XXXX at the counter. I overheard XXXX arguing with " XXXX ''. I quickly arrived to assist. XXXX had threw coins at the plastic portion. A few went through the hole the partition. XXXX was seen carrying a machete in his bag. It was in a sheath and he never touched it. No manager was working that day. I was told to escort XXXX out of the branch. I did. I was then told not to let XXXX back into the branch. XXXX came back a few weeks later. I refused to let him in the bank. He called me many vulgar names and used profanity toward me. The branch manager XXXX XXXX was present. XXXX did not call the police. XXXX left. Then I was told by XXXX that I had to let XXXX back into the branch for the bank to properly close his account. I was told he could not bring the machete into the bank. A few weeks later XXXX returned. He refused to leave his bag outside the bank. I was XXXX, but not authorized to touch XXXX or use force against him since he was not holding the weapon. It was in his bag. I followed him into the bank and stood between him and XXXX. XXXX told him the bank was closing his account for assaulting " XXXX ". XXXX left. XXXX never called the police on XXXX for bringing machete into bank again. Then I was told I had to let XXXX back into the branch again! XXXX advised 5th 3rd Bank couldn't contact XXXX to properly close his account. So the next time XXXX returned he was to be told by 5th 3rd Bank security via the telephone that his account was being closed. XXXX returns XX/XX/XXXX About a month later on XX/XX/XXXX, around XXXX XXXX XXXX returned. He had lost his atm card. Also, he wanted XXXX to return the gifts he gave her which included cell phones. I followed XXXX into the bank. XXXX left his belongings just inside the bank front door. He refused to leave his bag with the machete outside bank. The weapon was not in his hand. He wasn't threatening anyone. So I was not authorized to physically engage with him to take his bag from him. However I was an XXXX XXXX. I stode by XXXX while he spoke with XXXX. He wanted a new atm card and his gifts back. She said she couldn't help. XXXX came over. No police were called. I was not ask to detain XXXX for police. XXXX left around XXXX XXXX. No one said anything to me the rest of the day. Fired from job XX/XX/XXXX As I was driving home my operations manager called me. He told me I was being removed from the account due to allowing a man to bring a weapon into the bank. Retaliation for complaining about harassment from bank employees Prior to this incident I had complained via texts to my supervisor that I was being harassed by the three bankers. I asked to be moved from the assignment. I also reported in writing to my supervisor that a brother of an Fifth Third Bank branch employee in XXXX was harassing me every time he came into the bank. The harassment from the above-named bank employees included, but was not limited to : having their customers harass me, calling me short, telling me to get out of the bank, refusing to give me the key to use the restroom, and attempting to humiliate in in front of customers. Also, once at closing I couldn't find my house keys. The bank employees refused to give me time to look for my keys. The next morning I called off work due to my lost keys. I called the bank at XXXX XXXX and asked Personal Banker XXXX XXXX to see if my keys were by the phone I used to clock out at the end of my shift. He returned to the call and said No keys were in the office. I ended up getting to the bank around XXXX XXXX. As soon as I walk in I saw my keys on the desk in the office I has ask XXXX to check. There was an employee on the phone in the office and his door was closed. I couldn't get his attention to get his keys. Since the bank didn't have a guard, I went back home and changed into my uniform. I has a headache because I had missed my medication due to lost keys. When I got back to the bank the keys were no longer on the desk in the office. No one greeted me or said anything! I asked the employees where my keys were. The manager wasn't there. When I complained in an email to XXXX XXXX about the harassment, he advised me the employees claimed I raised my voice! So after abruptly being removed from the account on Tuesday, I returned to the bank on Saturday to get stuff I had left in the lunchroom. I was also still a bank customer! I recorded my entrance into the bank and the employees refusal to allow me to retrieve items I had left at the bank. In frustration I yelled at XXXX XXXX. I told her she never should have taken gifts from the homeless man. I left. I called bank security at corporate to report theft of my belongings. I then started getting harassing calls from 5th 3rd Bank corporate security. My online access to my checking account was discontinued. I eventually closed my account due to the harassment.
Company Response:
State: OH
Zip: 44135
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-31
Issue: Getting the loan
Subissue:
Consumer Complaint: This company advised me that I am not enough of a United States citizen to lend to. I am currently living in the continental states and because I have a Puerto Rico drivers license I was denied the loan.
Company Response:
State: MA
Zip: 02169
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A