Date Received: 2023-07-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/23 made reservations and called Fifththird phone to verify transaction on express checking. I called XX/XX/23 to verify transaction for payment and credit and cancel reservation and the service rep asked me for money amount, instead of verification on Fifththird bank account. I told service rep date merchant and she only asked for amount of money transaction. I then explained what issues the merchant has and the purpose of my verification with Fifththird bank because fraudulent activity has been going on with the bank and my benefits involved with Fifththird bank employees. The service rep was not able to verify XXXX XXXX XXXX, Nor any other large purchases Company name transaction.
Company Response:
State: TX
Zip: 77840
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: During XXXX I had set my mortgage up with a XXXX month forbearance in XX/XX/2020 at 5/3 Bank. My account was not to be considered past due a d all unpaid payment needed to be caught up by end of forbearance. I was late with XXXX payment due in XXXX, but caught up everything within 60 days. This 30 day late on my credit report is causing issue when trying to put purchase vehicles or if I apply for credit I am turned down for reasons such as delinquent mortgage. I would like the 30 days late removed. It was in forbearance and during pandemic when ability to work was shut down.
Company Response:
State: OH
Zip: 45429
Submitted Via: Web
Date Sent: 2023-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage lender paid property taxes from the escrow account while I was appealing the bill and after I asked them to delete the escrow account.
Company Response:
State: MI
Zip: 49504
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/XXXX paid {$1700.00} ( XXXX # XXXX from account on XX/XX/XXXX ) at Fifth Third Bank branch in XXXX XXXX to pay off mortgage. Fifth Third sent letter dated XX/XX/XXXX confirming mortgage # XXXX, paid. Letter stated it would take up to 90 days before Lein release is recorded. XX/XX/XXXX, called XXXX XXXX XXXX of Deeds inquiring about lien release. They had no info. XX/XX/XXXX @ approx XXXX pm, spoke with a XXXX XXXX XXXX XXXX at Fifth Third branch located in XXXX, XXXX. XXXX XXXX pulled up the account and informed me that the process had not even started. This is now six ( 6 ) months since pay-off. XXXX XXXX sent an Email to the mortgage department for an inquiry. It is now approaching two ( 2 ) months and still no release. Included in the pay-off amount was a fee of {$30.00} for recording the Lein Release . This is the same bank that on XX/XX/XXXX Website was malfunctioning. Attempted to pay credit card ( XXXX ) website would not issue a confirmation #. Attempted two more time with no confirmation # issued. Called and a Fifth Third representative processed my payment. Checked bank account on XX/XX/XXXX, bank account had four ( 4 ) payments debited ( extra {$360.00} ). Minimum payment was {$35.00}, I paid {$120.00} on the account. At XXXX XX/XX/XXXX, spoke with a representative XXXX who assured me that Fifth Third would rectify and reimburse any fees. XX/XX/XXXX {$240.00} reimbursed to bank account. Went to the XXXX XXXX XX/XX/XXXX to inquiry where the other {$120.00} was. Fifth Third cut a check on XX/XX/XXXX. ( XXXX XXXX Bank should have shut down web-site. ( XXXX ) With no confirmation # payments should not have been debited.
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received a check from a company that was suppose to be a job that I applied for and tried to deposit the check into my account. They put a hold on the check as I expected to make sure the check could be verified. The check turned out to be sent to me from someone trying to scam me. The bank notified me that the check was not good and I tried to explain to them where the check came from and that I was being scammed and they blamed me and closed my account. My account was closed for suspicious activity and as a result I am unable to open a bank account at any bank. The reason I was given was that I should've known better, but how was I suppose to know. I though that was why the banks take time and put a hold on the check to make sure the check is from a real company. I feel they blamed me and closed my account unlawfully and caused me to be unable to open up any bank accounts with other banks because of their report. I really need help.
Company Response:
State: OH
Zip: 44112
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2023 I transfer money from my XXXX XXXX XXXX card to XXXX XXXX account of XXXX. The money never came through to my account. The amount was XXXX. Im the one to take this action to get the money back
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Took or threatened to take negative or legal action
Subissue: Collected or attempted to collect exempt funds
Consumer Complaint: To whom it may concern, On XX/XX/XXXX, I discovered that two of my checking accounts were restrained, at the request of XXXX XXXX XXXX, for the amount of {$15000.00} each ( for a total of {$31000.00} ) based on a Default Judgement of {$8700.00} issued in XXXX XXXX, NY. On XX/XX/XXXX, I submitted the Exempt Funds forms to the XXXX banks in question ( Fifth Third and XXXX XXXX ), requesting that the funds be released while I obtained legal counsel. While awaiting a hearing pursuant to a Order to Show Cause, we were informed by the plaintiff 's counsel on XX/XX/XXXX that the funds were garnished on XX/XX/XXXX from the Fifth Third checking accounts to satisfy the satisfy the judgement. A Satisfaction of Judgement was provided to me by the plaintiff 's counsel. I submitted a request, accompanied by the Satisfaction, to the two banks to have the remaining restrained funds released on XX/XX/XXXX and again on XX/XX/XXXX. As of XX/XX/XXXX, the funds have not yet been released nor have I received a reply other than to instruct me that the Release has to be sent by the Plaintiff 's attorney. The Plaintiff 's attorney ( XXXX XXXX, XXXX XXXX XXXX ), was notified as well on those dates and has not followed through with submitting the requested documents to the two institutions.
Company Response:
State: FL
Zip: 33021
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-07
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: Fifth Third Bank holds my car loan. I have been assessed late fees on my car loan payment as they have claimed that I am making it past the cut off time. I usually pay it on the last day I can pay it without accruing a late fee due to how I am paid through my full time job. I am making it through the automated system and it does not state prior to the payment being processed that there is a cut off time to make it or it will be processed the next business day. I have looked online for the cut off time, in my coupon book ( as they don't provide a monthly statement ) and I can not locate a cut off time posted anywhere. I have called in and the rep told me if I talked to a rep to make the payment I would have been notified of the cut off time and I should have received a welcome packet, which I do not have. They are not waiving the late fees and I am not paying them. I'm happy to pay one as if I had known about the cut off time to begin with I would never have continued to make the payment after XXXX. Why are they not required to post this on their website, on their coupon book that they send in place of a monthly statement, etc.? Every other credit card or loan I have states a cut off time that you have to make over the phone, online, in person, etc., and it is shown on the monthly statement as well as online, why is this not disclosed on their website that is easily accessible or how is it not sent out when you are late on the payment? How is this legal?
Company Response:
State: OH
Zip: 44138
Submitted Via: Web
Date Sent: 2023-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, I purchased a home for a purchase price of {$180000.00} and as part of the purchase the appraised value of the property was {$190000.00}. During the fall of XXXX, my mortgage loan was sold at least once- perhaps twice, but my recollection is unclear. My servicer for my loan became 5/3 Bank, with whom I have primarily dealt, but the mortgage is now held by the XXXX XXXX XXXX XXXX ( XXXX ). By XX/XX/XXXX, I had sufficiently paid down the balance of my mortgage to under 80 % of the {$180000.00} purchase price. I submitted a request to my mortgage servicer to cancel the private mortgage insurance ( PMI ) on my loan. This request was denied, and I received a letter claiming that this was due to either the current value of my property being unable to be determined by the XXXX or that the value was determined to be below the original value. The letter instructed that in order to proceed with cancellation of the PMI, I would need to pay for either an appraisal or a broker price opinion on the property. I contacted 5/3 customer service several times to discuss the specifics of my situation, including submitting a new request for cancellation along with the appraisal used as part of the purchase. This appraisal was performed less than one year ago, and returned a value substantially higher than the purchase price of the home. Again my request was denied. I also made additional curtailment payment on my loan, bringing the principal down to an amount at which any current value above {$180000.00} would allow me to satisfy the 80 % loan to value ratio. I also sought clarification from 5/3 whether the cause for denial had been an inability to determine the value of my property, or a determination that it was less than the original value. Despite multiple requests to different agents they said they were unable to tell me which cause applied in my case. I additionally asked 5/3 if they could provide me with the valuation that had been returned by XXXX to be used for the 80 % calculation, so that I could know what amount I would need to pay the principal down to in order to cancel PMI without paying for a new appraisal or BPO. 5/3 stated multiple times, and from multiple members of different customer service and escrow teams, that they could not provide me with this number. I also reached out to customer service at XXXX, to see if I could receive from them the calculation of current value that was being used to deny my request. During that conversation, I was told that only my servicer could provide me with that information, but that generally if a servicer refuses to provide that information it is because no valuation was returned by XXXX 's system. The agent further informed me that this is not an uncommon complaint, and that XXXX 's system being unable to return valuations on properties is relatively typical, and not considered a failure in need of fixing. I was therefore left to assume that XXXX was unable to calculate a valuation for my property, but notably was told that it is impossible for me to confirm this, as neither 5/3 nor XXXX will actually tell me explicitly that this is the case. I confirmed with the representative from XXXX that in this situation, the inability to calculate a valuation will persist, and is not something that can be resolved, and so I would either have to continue to pay PMI until the originally scheduled termination date on my loan ( nearly 10 years from now ) or pay for a new valuation estimate myself. I also discussed with representatives from both companies the implausibility of the claim that my home 's current value has declined sufficiently to prohibit cancellation of my PMI. In order to have reached a current value low enough to prohibit PMI cancellation, my home 's value would have had to decline by 8 % in the space of less than one year. While this may be plausible in some markets, I noted to the agents that my property is located in Pennsylvania, and that according to the Federal Reserve Economic Data, the All Transactions House Price Index for Pennsylvania has continued to rise from XXXX XXXX to XXXX XXXX. I am submitting this complaint with regard to multiple issues with how both 5/3 and XXXX have handled this process. First, I believe that it is a harmful consumer practice that XXXX itself apparently calculates the current value of properties, but is unwilling to discuss these valuations- or its inability to calculate one- with property owners. It is additionally harmful that 5/3 as a servicer is unwilling to provide to consumers the actual details of this valuation- whether it exists or not, or the dollar figure of the valuation returned. I am aware of the provisions of the the Homeowner Protection Act of 1998 as they relate to PMI, and appreciate the law 's inclusion of proof that may be needed to satisfy the lender 's requirement for showing that the value of a property has not declined. I do not think that law provides a license for lenders or servicers to establish a system whereby- no matter the prevailing market forces or the unlikelihood a property has declined in value- the barrier of valuation and the ordering of a new appraisal/BPO can be made into a routine burden on the property owner due to the failure of XXXX 's system to provide a valuation on a property, or an unreasonable claim by a lender that a property has declined substantially in value in a short period of time and counter to market trends. The expenses incurred by consumers because of these practices on the part of XXXX and 5/3 are substantial- not only am I now expected to pay for a new appraisal or BPO myself, at a cost of at least {$200.00}, but I have also been required to pay several months of additional PMI, with further months likely to be paid while a new appraisal is scheduled, performed, and returned to the lender. The total unreasonable cost in this instance is likely to be between {$500.00} and {$1000.00}. While I am submitting this complaint, I am also returning to 5/3 a letter ordering a BPO on the property, as I am unwilling to continue to pay unnecessary PMI for an unknown number of months while the issue is resolved.
Company Response:
State: PA
Zip: 171XX
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is my third complaint and Fifth Third has failed to specifically address any of my concerns. They have failed to provide the appropriate information, and the specialist that has been assigned to either complaint has never reached out to correct this issue or has never once returned my calls. I will continue to make these complaints and unfortunately file a lawsuit to recover the funds that were removed from my account without my authorization or consent. They provided one document that was from XX/XX/XXXX and was rescinded in XX/XX/XXXX. This complaint will be addressed and I will receive the customer service that should be an acceptable standard. I am not asking for anything other than what Fifth Third stated in their initial document that nothing would change from my old mortgage holder and that the conditions would remain the same. Nothing is further from the truth. Fifth Third has completely mishandled my account and provided horrible customer service when I brought to their attention that they failed to pay my taxes and instead issued an escrow overage check, which snowballed into a financial downfall that I have not recovered from yet. Then they withdrew funds from my account two times without authorization. I was making one-time payments from XX/XX/XXXX until I paid the account in full in XX/XX/XXXX. These actions by Fifth Third further caused me financial hardship. I look forward to actually hearing from a human that will correct these mistakes. I also have audio recordings from every interaction with the company. I also have video recordings of every one-time payment made from XX/XX/XXXX forward. Thank you!
Company Response:
State: MI
Zip: 48042
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A