Date Received: 2016-03-10
Issue: Advertising and marketing
Subissue:
Consumer Complaint: I RECEIVED AN UNSOLICITED PROMOTION IN THE MAIL BY A CREDIT CARD COMPANY OFFERING TO CREDIT MY ACCOUNT {$150.00} IF I SPEND {$500.00} WITHIN 3 MONTHS OF OPENING THE ACCT. I FULFILLED MY OBLIGATION WITHIN 3 WEEKS. BUT NOW THE COMPANY IS TELLING ME I HAVE TO WAIT UP TO 6 WEEKS BEFORE I GET PAID. THEIR OFFER MADE NO MENTION OF THIS.
Company Response:
State: FL
Zip: 33313
Submitted Via: Web
Date Sent: 2016-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: My mortgage payment was {$670.00} on both my GFE and my monthly mortgage payment statement during XXXX. Then in XXXX or XXXX XXXX ( I now know ) the bank paid my homeowners ' insurance two times, saying it was because they were invoiced two times. The amounts were {$890.00} and {$820.00}, both paid to XXXX XXXX. As a result, my payment went up to {$740.00}. I assumed it was an increase in property taxes, insufficient escrow projections since it was a new loan, or some other legitimate reason. I did not receive an Annual Escrow Disbursement letter in XXXX XXXX. I paid those amounts of {$740.00} from XXXX XXXX through XXXX XXXX, for the XXXX payments, along with additional amounts to be applied to principal, since I want to pay my loan off early. As a result, I paid {$810.00} over what I owed, according to my calculations. I did not know this at the time that the bank had paid XXXX XXXX XXXX XXXX times in XXXX XXXX. Then I changed insurances in XXXX, going with XXXX XXXX, because XXXX XXXX had a better policy, although the premium was the same at {$920.00}. I purchased insurance through XXXX XXXX, a third party broker. I signed documents online and paper, thinking that a notice of cancellation was included to cancel insurance with XXXX. It was only when the bank provided my letter of Annual Escrow Account Disbursement that I discovered that two insurances were paid in XXXX. ( Note this refers to XXXX, not XXXX, which is a separate incident of overpayment of insurance from escrow funds. ) The letter regarding my escrow account for XXXX stated that XXXX XXXX XXXX I had been paid twice, in the same amount, {$920.00}, and that I needed to pay an amount similar to that, or that I needed to pay higher payments each month. Then my payment was raised to {$770.00}. This got my attention when I saw the same company had been paid twice. When I called the bank I was told that their records reflected two insurance companies were paid, both XXXX and XXXX XXXX, so that my letter of escrow account disbursement was not correct in that aspect. I was told to contact the insurers and get a refund issued and bring the check to the bank. I did this and presented a check from the XXXX for {$920.00} ( endorsed ) to Fifth Third Bank in XXXX XXXX. Then they were reimbursed for paying both XXXX and XXXX XXXX both for Homeowners ' insurance, so my payment should be adjusted downward to reflect that I paid the amount of shortage they created when they paid two insurance companies. It has not been adjusted downward, although I talked with someone at the XXXX XXXX branch of Fifth XXXX in XXXX about the whole situation. Then I received another check from the XXXX in XXXX XXXX, dated XXXX XXXX, XXXX. That check was for {$870.00} with no letter of explanation and no memo on the bottom of the check or attachment below. This caused me to look at my account statements to see if XXXX had been paid twice in XXXX. I could not tell from the information online whether that was the case or not, so when I told the bank ( XXXX ) and she said she would look into it, she said the insurance was paid twice in XXXX, through no action of mine that would cause two insurances to bill, but by the bank 's error. That explained why I received a second check. The bank has not worked with me to resolve this. My payment remains at {$770.00}, which causes me to be repaying the bank for their errors, when I have reimbursed them for my non-cancellation, {$920.00}. My payment should be reduced to {$670.00}. The amount that I paid over what I truly owed should be reallocated to principal and to interest from XXXX XXXX to XXXX XXXX and a new tax form issued upon my giving them the second check from XXXX. The bank should not benefit from their error in having me pay extra on my payment for their own mistake.
Company Response:
State: TN
Zip: 37918
Submitted Via: Web
Date Sent: 2016-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-03
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: My car loan payment of {$290.00} is due to Fifth Third Bank by the XXXX of each month and is n't considered late until the XXXX. I mailed in a check for {$300.00} to Fifth Third Bank from XXXX addressed to their XXXX XXXX XXXX XXXX with more than enough time for it to arrive before the XXXX of XXXX. I got a call on the XXXX from a XXXX XXXX customer service rep saying my payment was n't received and that I was charged a late fee on top of the loan amount. I figured the check was lost in the mail. The rep suggested I used their online payment site to handle the payment. The total amount I paid was {$320.00} after all fees. This payment posted to my checking account XXXX XXXX. The rep told me she put a note on the account to not process the paper check if/when it is received since I 'd be paying online that same day. I received a call from my personal bank this morning indicating that the {$300.00} check was processed XXXX/XXXX/16 and went through XXXX/XXXX/16 because I did n't have the funds XXXX/XXXX/16 but got paid overnight XXXX/XXXX/16 from my direct deposit from work ( Commonwealth of PA ). They said the payment went through once my paycheck entered my account but that I 'd be charged a fee of around {$30.00} for it bouncing on XXXX/XXXX/16. I called XXXX XXXX and asked a different customer service rep to cancel the new payment ( which my personal bank indicated was the {$300.00} check, not the online payment of {$320.00} XXXX. The rep said that the online payment was the last they 'd gotten but that they did receive my check for {$300.00} on the XXXX. I asked why ... WHY they did n't process the check if they already received it. If they processed it on the XXXX, I would n't have a late fee from them, a bounce fee from my personal bank, and all of the stress that 's coming with the ordeal. I was transferred to " Research and Dispute Department ( XXXX was the rep ). '' She said that, because my payment was made online and not on the phone ( mind you, the original rep okayed paying online ), they would n't be able to refund the payment with the late fee of {$320.00} and that my personal bank would have to cancel the payment. For my personal bank to cancel the payment, it would cost me another fee. I stated that this is ludicrous and she swore she 'd call me back. I 'm still waiting. All this said, and thank you for reading it all, I have to report this situation. They deliberately held on to my check, which was on time by their own definition, and waited to process it until after it was late. If this is n't criminal, or at least unethical, then I 'm crazy. As a consumer, I find it very difficult to make money to consume at my job as I am spending all of my time going back and forth between my car loan bank and my personal bank. It may be pointed out that I should have cancelled the {$300.00} check once I paid the {$320.00} online. I asked my bank to cancel check number XXXX. The check I wrote was XXXX ... honest mistake. Mistake or not, I should n't have HAD to cancel anything, or pay online, or be charged fees, because they had my check on time and failed to process it. Thank you for your time. Feel free to edit this to remove details if you wish to publish this.
Company Response:
State: PA
Zip: 19320
Submitted Via: Web
Date Sent: 2016-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-01
Issue: Cash advance fee
Subissue:
Consumer Complaint: At the XXXX age of XXXX I opened a student account at Fifth Third Bank, to help start my credit. I banked with 5th3rd for many years, but I recently moved with my husband d/t his job. I did n't realize that my overdraft protection was tied to my MasterCard, so every time my acct was overdrawn it would charge me a cash advance. I also did n't realize that my Credit monitoring bill provided by 5th3rd was still charging to my account, each time overdrafting a Cash advance from my MasterCard. I have no issue with the fact I owe the money, I have issue with how my payments are applied. Here is where my misunderstanding stems, I recently got a new card that was marked as a " Professional Card '', when I questioned 5th3rd regarding this new card, they stated I had always had a professional Card. A professional card is, as explained to me, a " Business Card '', it allows those with a small business to have a card, to be used for the business ; it can also be used for personal purchases. As it is a business card, my payments are applied in a very specific manner, over which I have no control. I have tried multiple times to explain that I did not request a " business card '', why would I, I was just a XXXX XXXX year old in her first year at college, I just opened a student account, how does that translate to a " business card ''. Anyhow, I am pregnant, and I need to understand my finances better, and get my XXXX debt paid off etc. Currently my husband is located in XXXX working for XXXX for two years, then we return to the USA, unfortunately I have not been able to work in XXXX, so we are living on one income. We have steadily been paying the card down, and I made a lump payment when my husband got his bonus, this is a big deal for us, as we are paying with XXXX money so we lose a significant amount when it is transferred d/t exchange rates, the payment was for {$2700.00}. I wanted to specify how the payment was allocated to ensure the Current Cash was completely paid off, as when I reviewed my bill I saw that the " Current Cash '' just keeps going up each month. When I make a payment it only applies only to Purchase Charges, nothing is applied to Current Cash, so that balance is goes up unimpeded, as I pay down the Purchase charges, I no longer use the card for any reason. Current Cash is now several hundred dollars, as they keep applying finance charges, but never apply any of my payment to Current Cash. If I could pay off the Current Cash I could then really make some head way on my account. So I made a large payment {$2700.00}, I called and requested that the Current Cash be paid off entirely so I could stop getting the finance charge, as I am unable to pay directly for Current Cash only, per the bank I have a Professional Card ( Business ), which allows them to apply payment however they chose, and they chose to apply to the higher balance, again never putting any money towards Current Cash. I feel so defeated, I am trying to do the right thing, pay off my debt, but am slowly going in debt more, because they never apply any of the payment to Current Cash. I just want to be able to pay off this account, hard when I am 9 month pregnant and no job, and living on only XXXX income, but I have every intention of doing so. I just feel I am being taken advantage of with the way they processing my payment, not to mention why would 5th3rd give an XXXX year old a " business '' MasterCard. I know why, to charge me more. I feel this is dishonest. If I make a large payment, above minimal, I should be able to specify how it is allocated, especially since 5th3rd applies not one cent towards Current Cash, and while it may not be illegal, it 's not right, and definitely taking advantage of a XXXX teenager, who did n't know any better. I think this is a dishonest practice, and I wanted to notify those who may be able to do something.
Company Response:
State: IN
Zip: 46112
Submitted Via: Web
Date Sent: 2016-03-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-18
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: Dear CFPB, I am writing you because I am fed up with Fifth Third Bank taking advantage of my funds. Fifth Third Bank has gotten so comfortable with cashing checks through an account before applying the deposit when they come in at the same time. Fifth Third Bank is know for posting the incorrect date of the checks posted towards your account to look as if the checks posted before your deposit. Please know that I speak for my retired mother whom has been take advantage of too. My mom has been with Fifth Third Bank for 30 years and purchase her home through them as well. Due to me presently been laid off work I am just in tears about how they have been taking my money and getting rich unfairly at the sweat of the less fortunate in society. Please, please, investigate Fifth Third Bank and how they are cheating people out of there hard earned money. I look forward to you helping me, Despondent Customer
Company Response:
State: IL
Zip: 60628
Submitted Via: Web
Date Sent: 2016-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-17
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My wife and I were approved for a repayment plan by our servicer Fifth Third in order to bring our loan current. The plan started on XXXX XXXX however because of the increased payment we were told by more than one Fifth Third agent that we are able to utilize the 15 day grace period in order to make the payments. The initial payment was due on XXXX/XXXX/XXXX however we were not able to make the payment until XXXX/XXXX/XXXX. Again under the assurance by Fifth Third representatives that our grace period would be honored I overnighted a cashiers check for the initial down payment which was accepted by Fifth Third and our repayment plan was activated. The next payment, due on XXXX/XXXX/XXXX, was made actually made on XXXX/XXXX/XXXX by a Fifth Third agent over the phone and again the payment was accepted without issue due to it being within the 15 day grace period. The following payment, due XXXX/XXXX/XXXX, was made on XXXX/XXXX/XXXX over the phone with a Fifth Third agent ( confirmation # XXXX ). The Fifth Third agent that processed the payment assured me that since I made the payment on XX/XX/XXXX and it is a Friday the payment would be applied to our account reflecting the XXXX. The number called in order to make the payments is directly to the team that manages the XXXX XXXX at XXXX. These agents assured me each time that the grace period is in affect for our repayment plan and confirmed more than once it is 15 days. I specifically asked the agent who took my payment on XXXX/XXXX/XXXX if the payment would register and he confirmed that it would. He also stated that when they go back and look at the payment they will see that the payment was made on XX/XX/XXXX and will not break our plan. I called on XXXX/XXXX/XXXX, since the previous day was a bank holiday, in order to make a payment and was advised that our plan was broken XX/XX/XXXX. We DID NOT receive any notice via mail or phone call that our plan was broken by our assigned representative. The agent that advised me of the break on XXXX/XXXX/XXXX stated that the plan break was computer generated and as such does not have any human involvement. Fifth Third 's website specifically states that we are assigned a representative through the entire process. This indicates to me that once our loan is current and we are no longer on any type of workout this agent is no longer assigned. I am under the assumption that this agent is also notified of any plan break within their pipeline and at that point would have the option to confirm that the payment was made. I called back XXXX times on XXXX/XXXX/XXXX for clarification on how to reactivate the plan and after being transferred 4 times and place on hold for several minutes I was told the only option is to replay. I was also advised that our loan was placed in a FC status and is awaiting a sale date, again without being notified. I am formally request that the Cease and Desist is removed from my account and the FC is placed on HOLD because of the premature plan break and the confirmation by several Fifth Third agents that the 15 grace period applies. The previous payments were accepted under the grace period and Fifth Third can not pick and choose which payment they choose to accept under those circumstances. If it is acceptable for one payment than it is acceptable for all. We are struggling to make the additional {$1000.00} payment each month however we manage to do it. We have a young daughter that is doing well in her school and would not want to move her because of losing our home due to an oversight on Fifth Third 's behalf. We do have a VA loan and I have a VA agent assigned that has been helping us through this process. The VA rep has no issues with any type of workout that we are approved for and is on standby awaiting to hear from Fifth Third. I asked for the C & D due to harassment and being berated by collections and I would rather endure that again than lose our home.
Company Response:
State: FL
Zip: 32901
Submitted Via: Web
Date Sent: 2016-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-18
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: The bank by the name of Fifth Third bank has humiliated me as a result, They still owe me funds, and they lied on XXXX/XXXX/2016 and told me they were going to close my account on and my account is still opened as of XXXX/XXXX/2016 because I 've called them back after they have repeatedly called me during the past few weeks, and they 're still harassing me sending me letters and emails about a overdraft protection and I owe which i clearly didnt sign up for when i opened the account, and I was never told I owed any money while I had the account. I find it funny soon as I want to close the account they will send me letters stating my account was in the negative. I just want them to leave me alone..and I would like to be compensated for all of this terrible experience
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2016-02-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-14
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I received a collection letter from XXXX claiming I owe Fifth Third Bank of XXXX OH {$1600.00}. I have never done business with this bank and have no debts other than XXXX and XXXX credit cards, which I pay off monthly, and my home mortgage with XXXX XXXX. I have read on the internet of others receiving false claims for Fifth Third Bank through XXXX. My identity was stolen several years ago. It took me a year to straighten it out, and I have no patience with this type of thing now.
Company Response:
State: FL
Zip: 32935
Submitted Via: Web
Date Sent: 2016-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-12
Issue: Delinquent account
Subissue:
Consumer Complaint: My wife and I were offered a 0 % transfer from a local 5/3 branch on a credit card. ( I was a small business owner in 2010 and put a large amount on credit cards trying to save my company. I just want to clarify that we did not rack up this debt by spending irresponsibly ) When XXXX ( my Wife ) spoke with the representative we were told that we would be expected to pay XXXX a month in minimum payment, which we were both fine with, as we are trying to pay off this debt as quickly as possible. Coincidentally XXXX was the first month that we went on vacation in 3 years, putting us in XXXX when payment was due. XXXX called our bank and had our " minimum payment '' plus an extra {$50.00} totaling {$350.00} applied to that card, but the bank put this money on the wrong account, causing us to default on the card, which they froze. We called to clear up the issue and have the funds put in to the correct account, but we were still left in default. This immediately changed our 0 % loan, in to a card with a substantial penalty PLUS interest. XXXX has been trying to clear this up with our local branch for over a month and I finally stepped in 2 days ago to see if I could figure out what is happening. during my multiple conversations with the payment research team ( who were very disrespectful and taunting ) I found out that in their system, any payment less than {$640.00} a month was considered delinquent. which means that since we received our card, we have been delinquent. 5/3 never informed us of this and the only reason we found out was when we were in the process of pre approval to buy a home, at which point our lender informed us that this card and 5/3 not only have dropped my credit score XXXX points in the last 3 months, but that we were now considered credit risks and no longer able to borrow from anyone unless this is cleared up. I also imagine that our credit rating is also going to spiral downward unless I pay {$650.00} ( plus back fees ) a month plus interest for the next 3 years to these crooks. Since my credit rating is now in the gutter, and no bank would loan me money to get out of this hole that 5/3 dug for us and shoved us in to. We will attach files of correspondence and bills with our minimum payment due. Through this whole ordeal the people at 5/3 corporate have been difficult and uncooperative, bordering on insulting.
Company Response:
State: KY
Zip: 40515
Submitted Via: Web
Date Sent: 2016-02-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-10
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Fifth Third has been nothing but difficult when dealing with them. A few years ago I had to have a modification ... it took a year for them to actually help me. After a year of first them stating that they " had all the documents '' then getting a letter stating that they did n't get everything and I had to start over. I had retained a lawyer but they were shut down by the FTC - then suddenly Fifth Third did my loan modification within days However they had to do a " buy back '' but would n't tell me why. Flash Forward till now ... I again lost my job and called them within a day because on their website they state you do n't have to be late to get help. I called before I was late, then I received a notice stating they could n't do a modification. I continued paying my mortgage but again, without steady employment as I thought ... it became difficult. So I have resubmitted my application 2 times ( one was an appeal ) they have rejected them with different reasons but offer a short sale. I have tried and tried to get in touch with my Specialist at fifth third ... but he will not contact me. I have sent an email to their VP of the Mortgage Modification department ... Nothing. I have left messages ... nothing except for automated calls telling me my mortgage is late! I just need help and information yet they are unwilling to even answer my questions. I have my emails, correspondence, timeline of all events and the stomach issues to prove how terribly upset I stay.
Company Response:
State: NC
Zip: 28092
Submitted Via: Web
Date Sent: 2016-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No