Date Received: 2016-04-22
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: I had 2 payments left on my car loan XX/XX/XXXX. I was trying to close my bank account that my automatic payments had been made from for the last 58 months so it had {$0.00} in it. I called Fifth Third Bank ( 53Bank ) to pay off the remainder of my loan over the phone before my automatic payment was made. The loan officer I spoke to me assured me this was possible, took my new account info, and processed the payment. The next day I saw that she had sent the full payment to my closed account so I received an overdraft fee and my own bank 's ( XXXX ) fee. Then, per 53Bank procedure ( which I 'm not sure I ever agreeded to ), my automatic payment went through the same day so I got XXXX more fees ( XXXX from 53Bank and XXXX from my bank ). Again, per 53Bank procedure, they automatically tried my account again for the monthly loan amount and I received XXXX more fees. I called 53Bank again and they told me that loan payoffs can only be made by check ( the original rep said nothing about this ). At this point I elevated my claim to a supervisor who yelled at me and when I elevated the claim above her I got a voicemail. I left a message and never received a call back. At this point I tweeted at the bank and CFPB. The next day a resolution officer - XXXX - reached out on XXXX and we setup a call. He was able to tell me how to pay off my loan and give me his direct line if I had any questions. I mail in a check to the address the claims rep gave me but since I have had automatic payments setup since day 1 of my loan I never knew my account number or had access to my loan " coupons '' that would normally accompany a mailed payment so my check did n't have my account number on it to make it easy for 53Bank 's system and did n't realize this until yesterday. I call XXXX each week I do n't see my check cleared and he never picks up. I leave a message which is never returned. Now, my original payment is about to be 30 day past due and my check still has n't been cashed. So I call customer service. They go into their system to look at every check received since XX/XX/XXXX but do n't find a check of my amount. So they never received my check they help me get setup on the website, try to make a payment, any payment, and the site throws an error to call customer service who I 'm already talking to. So they transfer me to a supervisor who says they ca n't process it because it 's past due so I 'm transferred to claims. They are n't able to process it because of an unknown reason so they transfer me back to customer service. By now I 've been transferred so many times that the call quality is terrible so the lady I end up talking to thinks the line is dead and hangs up. I call again. Again, CS to Claims, to CS then CS supervisor - XXXX. 2 hours later the supervisor talks to IT who says there 's an unknown technical issue preventing any department from taking my payment. I ask XXXX if there is anyway he can send me documentation to prove that 53Bank 's systems are the reason that my payment still ca n't be processed. XXXX says he 's unable to make outside emails nor am I allowed to make a recording of his comments ( 2-party consent and all that ). I also asked every person I spoke to on the phone if they could see all the calls I 've made in the last month or so and they ca n't. There 's no way for the operators to follow my history with this issue. Why is it so hard to pay off a loan? What is hard about taking a check and cashing it?
Company Response:
State: TX
Zip: 76048
Submitted Via: Web
Date Sent: 2016-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-21
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: On XXXX/XXXX/XXXX, I opened a 15 yr boat installment loan, with XXXX XXXX XXXX. Fifth Third bank took over this loan in XX/XX/XXXX. The final installment was due on XXXX/XXXX/XXXX, and was paid. We then received an additional bill for {$5300.00} on this same loan. We have gone to the bank loan officer three times to no avail for an explanation, other than the charge is for additional interest for being late during the course of the loan. Whenever late, we paid a late charge. Fifth third can not explain how they came up with this figure, nor does the original agreement show anything. I just received a new bill, showing a late charge of {$210.00} on top of the {$5300.00}. The bank calls me 3X a day and yet no one will explain these additional charges. I am being harassed, insulted and annoyed. Please help me get this nightmare cleared up.
Company Response:
State: ND
Zip: 28214
Submitted Via: Web
Date Sent: 2016-04-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-20
Issue: Settlement process and costs
Subissue:
Consumer Complaint: My husband and I issued the attached complaint letter to Fifth Third Bank attention Office of the President. We received an apology letter as a response. I do not feel that this is sufficient based on the banks shortcomings in their communication, lack of preparation for the new mortgage guidelines and delays in the closing process. Our closing process was the most stressful situation we have ever experienced and this is admittedly Fifth Thirds fault.
Company Response:
State: FL
Zip: 32725
Submitted Via: Web
Date Sent: 2016-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-18
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: 5/3 Bank reported fraudulent activity on my account & closed it. They reported the activity to XXXX and now I am unable to open an account. My account was overdrawn by {$89.00} ; however, there was no fraudulent activity on the account.
Company Response:
State: TN
Zip: 37115
Submitted Via: Web
Date Sent: 2016-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-06
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: My complaint is agents 5th 3erd Bank I have the bank on line option with my checking accounts, I do n't understand nor can I ever get an explanation on why my account on line seldom reflects the actual balance in my account. I have received many overdraft charges for this reason. On Monday XXXX XXXX I deposit my pay check for XXXX, on that day my balance said I had XXXX ( the deposit takes 24 hours to credit my account ) so I have XXXX, plus XXXX pending. I make XXXX credit card payments that equal XXXX. On Tuesday XXXX XXXX I check my account and I 'm overdrawn XXXX. My rent check had been deposited on Monday by my landlord, but it did not get proses until Monday night, it was for XXXX, now what I do n't understand is if my credit card payments and my rent check were proses on Monday night and I had XXXX plus XXXX pending, how could I be overdrawn? How is it that my online account knows I have XXXX pending but my actual account does not? They intentionally ignore the deposit that is going into the account, hit me with XXXX overdraft charges, then suddenly credit the deposit and withdrawal the service charges. How is it that they never credit the pending deposit first? My on line account knows that there is a pending deposit it shows me on my on line account, I feel that 5th 3erd does this totally on purpose to charge me an overdraft charge. I hope you can understand what I 'm saying, I 'm not the only person that sees this, that Bank has hundreds of complaints against it. Pleas help they have taken hundreds of dollars from me this way and it just does n't seem fair, they mislead or blog face lie via the on line banking.
Company Response:
State: OH
Zip: 44102
Submitted Via: Web
Date Sent: 2016-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-05
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: was pre approved by 5th 3rd bank. my reference # XXXX for pre approval. we proceeded to shop for homes. found a home within my budget put down a {$10000.00} deposit with the realty company. i contact the bank to process the loan and set up a closing. they did a home appraisal and we had a home inspection/wind mitigation done. only to be told a week later that underwriting turned me down after giveing me a pre contract. i was told i would recieve my money back and that the original mortgage broker who first worked on the loan had quit and made a mistake. regardless of whos fault it was, its was still a licensed certified mortgage broker representing fifth third bank. Now no one from fifth third will contact me back about refunding the home inspection monies.
Company Response:
State: FL
Zip: 33917
Submitted Via: Web
Date Sent: 2016-04-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-04
Issue: APR or interest rate
Subissue:
Consumer Complaint: We have XXXX business products with Fifth Third Bank and recently I made two payments 8 days after the due date. The bank has hiked the rate up to 29.99 % on both accounts. I believe this has been done on discriminatory bases because we are a minority owned business. We are asking the bank reduce our rate back to previous afforable rates as before. Also, monitor Fifth Third to see if they are enacting predatory and discriminatory lending practices.
Company Response:
State: GA
Zip: 30094
Submitted Via: Web
Date Sent: 2016-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-04
Issue: Balance transfer
Subissue:
Consumer Complaint: They put a unauthorized charge of {$590.00} for a balance transfer on XXXX/XXXX/2016. The bank that they claim they paid has not been credited to my other account.. I requested on XXXX/XXXX/2016 that a balance transfer of {$620.00} be canceled. I have had a extra XXXX charged on my account with nothing to show for it while being billed for interest on the same money they say they paid.
Company Response:
State: GA
Zip: 30141
Submitted Via: Web
Date Sent: 2016-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-04-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have a XXXX mortgage, called an Equity Flexline account. For over a year, I have been charged a monthly " Past Due '' fee of {$9.00}. I have not made a late payment during this time. Every other month I call or go in to correct the error, every monthly statement shows the fee. I have twice paid the fee separately. I have XXXX receipt showing the fee paid. I also have a statement showing the submitted request id # made to correct the issue.
Company Response:
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2016-04-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-04-01
Issue: Billing statement
Subissue:
Consumer Complaint: I responded to an offer made by my bank, Fifth Third Bank, to give me a limited time, interest-free credit card if I transferred my balance from another credit card company to theirs. I accepted the offer and transferred an existing balance from another credit card company. I did not received a bill from Fifth Third Bank for 2 months until I received a bill for 2 overdue payments and penalties. I finally sorted out this problem and got the penalties removed although the bank said that they had sent me the bills which I am absolutely certain I never received. The main source of my complaint against Fifth Third is that I have received a bill since I spoke to the bank which did not have any information for a 3 year payoff. I called the bank and could not get past an uncooperative customer service agent. I requested the amount I would owe if I chose the 3 year option, and the agent said that she knew of no such option and that she did not have the ability to calculate the lower payoff amount. I told her that the law required Fifth Third credit card bills to list the 3 year payoff option, and she denied that this was true. After a lengthy session of wait times and her reporting that her supervisor had said that they knew nothing of this option, I gave up. I have since received another bill without the 3 year option listed. I researched the 2009 Credit Card Act and found that banks ARE required to disclose this amount on their bills. I am willing to send copies of the XXXX bills in question but lack a scanner to process them. I hope that Fifth Third Bank is fined the maximum amount allowable for violations under the Credit Card Act.
Company Response:
State: OH
Zip: 44116
Submitted Via: Web
Date Sent: 2016-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No