Date Received: 2016-01-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: HO with delinq mtges with Fifth Third contacted me asking for help with a loan modification. I gathered all the information and send the RMA and all other required docs to the bank for review. On XXXX XXXX, 2016 the POC person at the bank, XXXX XXXX XXXX requested addtl documentation which I immediately faxed to her. On XXXX XXXX, 2016 XXXX requested P & L statements for the HO 's XXXX. I provided them and faxed them in to her on the same day. The HO got a letter dated XXXX XXXX, 2016 from XXXX XXXX at Fifth Third advised that they had to close her file since she did not meet the terms of her agreement???? What are they talking about? I called the bank and talked to a guy named XXXX who said that XXXX 's notes on the file said that since the P & L statements were not signed and dated they were closing the file! Really??? All she had to do was ask me to get them signed and dated which I have done and returned to them today asking them to re-open and review this file for a loan modification. They obviously are not too interested in helping the homeowner and I do not approve of their tactics. Someone needs to talk to them
Company Response:
State: MI
Zip: 497XX
Submitted Via: Web
Date Sent: 2016-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-25
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I received this voice mail ... This message is intended for my name. I received the fax order regarding a complaint that was filed against you. I have been retained to serve you with documents to appear at either your residence or your place of employment. If you have any questions or concerns about the complaint or wish to rectify the matter you can hit any key on your phone to connect to our office directly or call us at the following number XXXX. When calling please reference file number XXXX****. You have officially been notified. This is my former married name. I called the number back and the person stated they were representing Fifth Third Bank and the charges were Breach of Financial Contract and some type of Fraud. I advised I had an Attorney as this was under a bankruptcy and the call ended abruptly without any information being shared regarding this. I called back and asked to confirm the information that was told to me and a gentleman answered and responded with " since you know everything I really should n't have to tell you anything. '' I shocking said " what kind of business is this? '' He replied " again ma 'm, since you apparently know everything do n't you need to tell me what kind of business this is ... i do n't need to tell you anything '' and hung up on me. Absolutely shocked I immediately called back and talked to the original person I talked to the first time and confirmed the " charges '' that were to be put on me for this debt and again informed this person this was under an active bankruptcy and i have an attorney and reminded him of the law. I also asked him what the name of his business was and all he would tell me is the Law Offices of XXXX located in Tennessee. That 's all he would tell me. My initial findings is that business does not exist and i do not think this credit collections company is legitimate as after talking to my Attorney he informed me the company handling this particular debt is in New Hampshire and it 's not this company. This, along with many other scam artists like this, are using scare tactics to prey on people to take their money illegally. This needs to be stopped ... XXXX by XXXX.
Company Response:
State: TN
Zip: 37066
Submitted Via: Web
Date Sent: 2016-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-25
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I requested XXXX to take care of title insurance for my real estate closing. During the closing, I was told by XXXX XXXX that they were not the ones doing the title insurance, that it was Fifth Third. He said it was my choice to select who I wanted. We had a Fifth Third loan representative there and asked her to change it and she called and nothing has been done to date. It has been nearly two months and no return of money. Secondly, there was a loan application fee that I paid for ahead of time that I was told I would be reimbursed. To date I have not received the {$350.00} from Fifth Third.
Company Response:
State: KY
Zip: 40223
Submitted Via: Web
Date Sent: 2016-01-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-24
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: Irrational charges on my account at Fifth Third Bank amount being over {$1000.00} over a three months. Plus overdraft fees
Company Response:
State: OH
Zip: 447XX
Submitted Via: Web
Date Sent: 2016-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-21
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I am XXXX negotiating a short sale on behalf of a borrower in which XXXX Bank is the servicer and owner of the XXXX mortgage. They have indicated this loan has been charged off, but when I ask them for the guidelines of their short sale process I 'm told short sale approval is based on a case by case basis. XXXX lienholder is XXXX serviced by XXXX XXXX. The borrowers are entitled to relocation incentive which the XXXX Fifth/Third will not allow. They are also asking that the borrowers make a payment prior to closing and they will then issue us a second approval letter accepting XXXX {$6000.00} towards the XXXX lien. The XXXX borrower has a XXXX which will not allow him to work any longer and his health will deteriorate to ultimately cause death. We have been working on this file for months and I believe Fifth/Third could be breaking some rules. I 've contacted XXXX and have n't gotten much help there either. I just am told there are no guidelines, they wo n't tell me how they based their decision, and I do n't know that everyone is treated fairly with that sort of attitude. Can you tell me if there are government guidelines to charged off type loans or does the servicer/investor have to provide us with those guidelines. Seems strange that it is left up to XXXX person to determine the future of a borrower with no regard to any sort of guidelines. Guess if that person is having a bad day the borrower is screwed.
Company Response:
State: IL
Zip: 60193
Submitted Via: Web
Date Sent: 2016-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-16
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been having trouble with Fifth - Third for the past three years. At XXXX point, they were fraudulently trying to foreclose and only through contacting EVER BOARD MEMBER we could locate through email did we finally get help. We have asked for loan help only to have our payment lowered XXXX a month, and we were told we no longer receive monthly statements, and after several requests for an amortization and payment booklet or SOMETHING showing our details, we have n't received anything. We were also given a direct address to send payments to only to have them sent back 2-3 weeks later saying they did n't know how to apply the money?? In the meantime, they 're saying we are in default. This is the SAME EXACT THING they did to us less than two years ago. How do we stop this and get the information from them that we need? We also have yet to receive our paperwork for our taxes this year. Thank you for your time and help!
Company Response:
State: KY
Zip: 40245
Submitted Via: Web
Date Sent: 2016-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-16
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Allow me to preface this complaint by saying that I am computer literate and had no problems with the former user interface provided by 5/3 for internet banking. I would also like to say that I called 5/3 a number of times and complained about this issue. I was told to use a register. Complaint : In regard to checking accounts, 5/3 provides a balance. Simple enough. Too simple. The balance means nothing and is, in fact, a deceptive figure that seems to serve only XXXX purpose. To generate overdraft charges. I hope you can follow this explanation. 1 ) Assume you have {$500.00} in your checking account. 2 ) You issue XXXX payments totaling {$400.00}. 3 ) Your balance still says {$500.00}. Very dangerous place to be for the customer. This does not happen when a customer uses a check register, which has been the norm for a hundred years. You deduct all payments issued and trust the balance as accurate of remaining funds. You do not keep writing down {$500.00} for the balance. To further complicate this deceptive practice ... 1 ) The summary page lists all amounts to be paid. 2 ) The list disappears or is reduced in number as each payment is issued by 5/3. So now there is nothing that indicates your account balance is anything different than what shows on the page. 3 ) The problem is that the balance in only an illusion because although you see nothing further is to be paid and the balance should be accurate, in fact, the balance does not reflect the payees failure to cash the payment in a reasonable time frame. 4 ) In other words, you start with {$500.00} and write out {$400.00} against your account on the XXXX of the month. 5/3 issues payment on the XXXX. The payee cashes payment on the XXXX. The result is a misleading balance of {$500.00} one month after issuing payments. You have completely lost track and write an extra payment to a credit card because you notice that it is the end of the month and there is still funds in your account. 4 ) For being dutiful and attentive to you debts, you get charged overdraft and fund transfer fees. The bank may tell you that you are lucky and have overdraft protection, but you still get charged. In conclusion : Computers are mathematical devices that provide visual results of their calculations and to imagine that both a balance and " available '' balance can not be presented to the customer in order to eliminate this issue is preposterous. There can only be one plausible reason for this practice. Profit for the 5/3 at the customer 's expense. 5/3 does use " available balance '' when it comes to depositing checks into your account, so why not the other way around??? I would like to say that my bank is above deceptive practices, but this is far from the truth. If you accept the ATM offer to provide you with a balance on your receipt. It will cost you {$2.00} but nothing on the screen ever mentions you will be charged for the service. Only after you look at your statement and are baffled by XXXX or XXXX {$2.00} charges for the month due you get the truth about 5/3. There are more blatant issues, but I am focused on the one that crucifies the average customer. The checking account balance needs to show BALANCE AFTER AUTHORIZED PAYMENTS.
Company Response:
State: MI
Zip: 49315
Submitted Via: Web
Date Sent: 2016-01-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-13
Issue: Communication tactics
Subissue: Threatened to take legal action
Consumer Complaint: Called XXXX different family members and told them they were taking me to court. Uses different numbers and different names when returning calls. Called original creditors and they indicate they sold disputed debt. They have threatened to sur, come to my work, put me in jail, and have told the same to XXXX different family members.
Company Response:
State: MI
Zip: 48382
Submitted Via: Web
Date Sent: 2016-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-14
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: Our deposits particularly cash and cashiers check were n't given credit the same day and 5/3 rd bank bounced our check deliberately. A cop came on the scene when I was denouncing bank practice to the Vice President. I was appalled why did the cop appear when I was venting our frustration. Obviously it shows stupidity on the part of bank staff who called the cop. Branch address is XXXX XXXX XXXX XXXX FL XXXX
Company Response:
State: FL
Zip: 32771
Submitted Via: Web
Date Sent: 2016-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-09
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have been trying to work with Fifth Third Bank for over 1 year now and still they are not processing my paperwork correctly. I have had to contact the President of the bank on several occasions and until I have done that I have not been able to get any response. I started trying to get a modification to my mortgage in XXXX of 2014 and used an agency by the name of XXXX XXXX XXXX in XXXX, PA and Fifth Third Bank did not respond to them. However I was told by the bank representative that they do n't work with third party agencies. During the last modification process which was in XXXX I was told by the representative of the bank that I needed to forward all income and that was done, however all of my income was not used and therefore they denied my modification for several reasons. The first reason is that they said my illness was not a legitimate illness for me to have lost my job and secondly that my income did not fit the proper amount, third that my credit report from the credit agencies was not favorable in order for them to do this. I forwarded another letter to the bank 's representatives and explained the situation and was contact by XXXX XXXX XXXX who advised me to forward the remaining documents for financials and that was done in XXXX. At that time I was told by her that I would have to continue the process all over again even though it was handled poorly and improperly by the bank. I told her that I should have to do this, but am forced to do this anyway if I want the modification to go through. I have not contact the XXXX in XXXX in order to get additional help in trying to resolve this situation. Fifth Third Bank has tried to foreclose on my home twice this year. One resulted in them having to recend the judgement because it was noted that they filed prematurely. Second is now when they are trying to start the foreclosure process again using some incorrect and outdated information forwarded to this week. I have forwarded the information down to the XXXX so that we will be able to work together to straighten out this information. In the copies of the documents that the bank forwarded to me this week, they state incorrect information and therefore they are seeking a judgement on the pretence of the wrong information. I have been struggling with Fifth Third Bank for far too long with respect to this issue. It takes the 6 months or so to respond to people who want to obtain modifications and I have documents to substantiate this claim and by the time the respond, you are in the foreclosure process which they seek late fees and damages which they would otherwise not get if they would do things properly. I have hundreds of documents that ca n't be attached to this online complaint and, this is not the entire problem but it is enough to help us get started. Please have someone contact me soon as I do not have much time. Thanks
Company Response:
State: PA
Zip: 17408
Submitted Via: Web
Date Sent: 2016-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No