Date Received: 2016-03-23
Issue: Communication tactics
Subissue: Called outside of 8am-9pm
Consumer Complaint: I received a call from ERC ( collection debts company ) from the number XXXX at XXXX, they said I owe {$92.00} to XXXX and they are there to collect it. They asked me for addess confirmation, they knew my address, and also the social. When I asked what does ERC do, the lady heng up. I called twice trying to gather more information, two more guys spoken with me but it was rude and they heng me up when I stated I payed everything to XXXX by 2014.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27517
Submitted Via: Web
Date Sent: 2016-03-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-03-23
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I had a home years ago in XXXX, UT. I had split rooms into rentals, we already had services with other companies. My son and his wife wanted XXXX, I eventually gave in and ordered. On the day of install, I returned from an appointment to find my policeman neighbor outside to tell me about the damages to my property. We went to the back yard to find it ripped apart. My home was on the market to be sold. All my sod was destroyed, they used coal shovels destroying the lawn and left chunks of sod and mud all over the yard. The XXXX dish cables were severed and laying in the garden. XXXX XXXX cable I purchased in Arizona had been cut from the basement wall, about XXXX '' hanging from the wall. These XXXX installers had used MY cable to run their cable from the trench, across the lawn, over the TOP of the hog fencing and then on the ground, then into the side of the house. I went into the house, picked up the box that was there for the self-install and immediately called XXXX. I was told to bring the equipment to their offices off XXXX XXXX and the account would be canceled. I did that, with my grandson. We stood in line for nearly an hour, then the girl at the counter refused to accept the box. I asked for her supervisor, a guy came out from the back and I stated all that had happened and then he said he would send a supervisor to my home to make the repairs and pay for the damages. That NEVER happened! So, I NEVER opened the box, never turned it on, nothing but took it back to the store THEY told me to go to. As of today, XXXX/XXXX/XXXX, my bank informs me that my credit is damaged by XXXX ( XXXX XXXX credit bureaus, both initiated by XXXX!! I have spent this entire day on the phone with XXXX and their circus! No matter how many people you talk to or " supervisors '' you are told they 're transferring you to " Corporate '' when they do n't. It all goes back to Billing, where they do n't help. I have also learned that XXXX also filed against me for another amount of {$860.00} using another name, but I had not been in that home during the dates they claim, as I lived in another state. XXXX destroyed my credit for what? I 'm an old woman, a XXXX widow and grandma. THEY destroyed my home and property so I could n't sell it. We lost XXXX when we did finally sold it when the housing market declined, after I had to shell out the costs to make the repairs. I have been lied to by every single employee of XXXX for many years. I was told that because I returned the equipment, I would have no charges, then they destroy my credit!! THIS IS N'T FAIR OR LEGAL IS IT?? I 've never had a notification, knew nothing about this until now. I suffered a XXXX XXXX XXXX in XXXX and have a hard enough time just coping, to be abused by this huge corporation is wrong!! By the way, I have many witnesses to the damages that they did to my home and also how I did follow through that same day and drove to their office and handed the unopened box back to them..
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 859XX
Submitted Via: Web
Date Sent: 2016-03-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-22
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I have been paying XXXX directly for my bill of {$400.00} and Enhanced Recovery Company is claiming to own my debt. I told XXXX the rep. from Enhanced Recovery Company who called me initially that XXXX have agreed to continue getting paid directly from me for the account and Enhanced Recovery Company can not put it on my credit reports as a debt owed to Enhanced Recovery Company and XXXX said I ca n't pay XXXX I have to pay Enhanced Recovery Company or they will take me to court and I would face criminal charges for this debt. Enhanced Recovery Company went ahead with putting the Debt collection on all XXXX credit reporting agency reports. I called several times and have been hung up on and told to pay them or else they would continue to trash my credit. My credit score have dropped to under XXXX and several of my creditors have closed my accounts due to Enhanced Recovery Company actions of falsely reporting this debt and also continue calling my cell phone and work phone daily
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90220
Submitted Via: Web
Date Sent: 2016-03-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-22
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: XXXX Transfer of carrier. Debt Collector # XXXX for {$140.00}. was paid but not taken from account reason, the XXXX obligation to pay remaining contract balance. Then brought to a Collector - XXXX XXXX, XXXX XXXX notice received on XXXX/XXXX/15 to stop this collection, {$81.00} was paid as settlement amount for the {$140.00}. Confirmation # XXXX was given and collection settled. Today, Received another Collection Notice in the amount of {$71.00} with a settlement amount of {$32.00}. Under a different collection agency named : ERC.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91335
Submitted Via: Web
Date Sent: 2016-03-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-17
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I received a bill for equipment that was not given to me from XXXX XXXX. XXXX XXXX gave this bill to ERC to collect. ERC inflated the amount of the original XXXX XXXX bill by {$100.00}.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MN
Zip: 55082
Submitted Via: Web
Date Sent: 2016-03-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-03-17
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I keep getting calls from ERC, which I see is a debt collector. The keep leaving messages on my cell phone to call them back. Thing is, I do n't have any debts. None. No credit card bills, my house is paid off, etc. I 'm not a debtor. Why do they keep calling my cell phone number over and over again?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2016-03-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-17
Issue: Improper contact or sharing of info
Subissue: Contacted employer after asked not to
Consumer Complaint: They consistently trying to call my place of work several times day. I can not except external calls on my phone especially from a bill collector. I have informed my boss about the calls since she sees my phone reports. This is embarrassing to me and the calls need to stop.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2016-03-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-17
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: This collection agency has consistently & repeatedly, numerous times over numerous accounts, reported erroneously information ( Known in the industry as " skip / trace '' errors ) which in some manner they have mistakenly attached to me as the account owner and debtor. This erroneous data has been reported to all three of the major credit reporting bureaus : XXXX, XXXX & XXXX beginning XXXX XXXX - XXXX XXXX on XXXX separate accounts ( Reference # XXXX - {$1000.00} / # XXXX - {$350.00} / # XXXX - {$130.00} ) all associated with XXXX, a cell phone provider I have never had an account relationship with. Enhanced Recovery Collections of XXXX, Florida has been contacted in each instance, yet continued to make the same error on new accounts. In all cases my SSI # was not initially associated with the account, the XXXX accounts records contained faulty street addresses in states I have never lived and in a number of cases not even my legal name was on the account. ERC is making these record alterations - additions ( Skip / trace errors ) themselves, but blames other organizations ( XXXX - XXXX ) as the responsible party. Regardless they are the one 's reporting the data in error to the credit bureaus. They are aware of the problem and failed to fix it. This agency seems to utilize its credit bureau reporting capability in a " predatory fashion '' in order to pressure and collect from anyone they have erroneously associated with an account in default.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2016-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-03-15
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I was advised months ago the debt no longer exists. I have an actual bill dated XXXX XXXX, 2016 showing I have a XXXX balance acct with XXXX XXXX. These collection folks have ignored my communications for many months and now are hurting my credit for a debt I do not owe. They must be stopped and sanctioned, please
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85286
Submitted Via: Web
Date Sent: 2016-03-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-14
Issue: Disclosure verification of debt
Subissue: Right to dispute notice not received
Consumer Complaint: This is NOT my debt and i check all XXXX of my credit reports every year and online several times a month also, and yet, i have not received communication from this creditor XXXX or XXXX for {$500.00}, by phone, by mail or on any of my credit reports EVER, but now it has showed up on my credit report on XXXX XXXX, XXXX, when i checked my reports online. I know my ex husband XXXX XXXX had a XXXX cellular account in XXXX and this was on his Credit Report, which he told me about it in XXXX so how & why is it " all of a sudden '' showing up on my credit report, when it has never belonged to me. Who did this & what can be done to Quickly remove it from my report??
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 703XX
Submitted Via: Web
Date Sent: 2016-03-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No