Date Received: 2016-03-04
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On XXXX XXXX, 2014, a XXXX - XXXX - installed an alarm system and cable system, in my apartment at XXXX MD XXXX. The alarm package was called a XXXX. On a early morning, around the second week of XXXX 2014, at around XXXX, I received a phone call from the alarm monitoring service that they received a panic alarm ; a medical alarm and a burglary alarm at my apartment. I was at work at this time. I did not know what was going on because I was the only occupant of the apartment. When I got to the apartment, my door was broken in. The neighborhood security officer was waiting inside the apartment to secure my belongings. I was told that the fire department received a call about the smell of gas and broke the door down. There was no work order left from the fire department. The apartment management charged me {$600.00} + dollars for replacing the door. I refused to pay the {$600.00}. I left my home at XXXX the night before the break-in. The break-in occurred nine hours later. There was no way for me to have left the stove on for nine hours and no one spelled gas until nine hours later. The fire department was in that building every week for this issue, because one neighbor kept calling concerning the smell of gas. I was home each time they came and it was never my apartment. So happens, I am a way from this apartment and my door gets broken in. The apartment management had me in court XXXX and XXXX 2014, under disguise of nonpayment of rent, to try to collect this money. Each time the case was dismissed because I had my rental receipts. I decided that I had, had enough and was not going through this in XXXX of 2014. I moved out of that apartment on XX/XX/2014. I moved to a XXXX. I did not have the time to search for another apartment. This hotel was already equipped with cable, security and internet. I no longer had the need for the XXXX ; nor could I use that service at this hotel. Rental receipt for this hotel will be attached. I informed XXXX by telephone to discontinue the service, the last week of XXXX 2014. I explained everything to several XXXX personnel. I could not give them a thirty day notice, because I did not know 30 days in advance of this move. I informed them as I packed everything to move. I returned the Boxes ( alarm, cable, touch tablet etc. ) the first week of XXXX ; a week after I moved. This Issued Boxes Returned Boxes receipt is attached as well. The print out of this receipt was not clear. I asked the clerk to reprint it and she stated that the system would not allow her to reprint the receipt. She therefore, wrote the numbers to the side of the printed numbers. The last bill that I received from XXXX, at the apartment, was dated XXXX/XXXX/14. That bill was for the amount of {$220.00}. I moved out six days later. A copy of this bill is attached. I received another bill from XXXX, Billing Date on XXXX/XXXX/14. This bill shows that effective XXXX/XXXX/14, all services was removed. This bill reflects the Early Termination Fee of {$1000.00}. On XXXX XXXX, 2014 a letter was sent to me from XXXX stating that they was continuing my service until XXXX, 2014. This letter was misrepresented after all business ties with XXXX had been ended and acknowledge from XXXX. No one even signed for this letter. XXXX has placed a fraudulent credit limit/account due/payment due of {$2000.00} on my credit report. I want this removed. I want the amount that was placed on my final bill of {$900.00} to reflect on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-03-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-03
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: This complaint is in regards to the company XXXX. On XXXX XXXX, 2015, XXXX wrongfully placed my account with a collection agency. This account was transferred to the collection agency a full two days before payment was due. I have attached the bill from XXXX showing that my bill was due on XXXX XXXX, 2015. I have also attached a XXXX complaint where XXXX admits to sending my account to collections a full two days before the due date.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 49686
Submitted Via: Web
Date Sent: 2016-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-03-02
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I set up a payment with the company ERC and the following week for personal reasons I cancelled my payment.Unfortunately when I cancelled my payment ERC never deleted and still snatched it out of my account.When I called to explain they acted as if I was lying about cancelling my payment.They told me they reversed my payment and in 72 hours my funds would be back in my account.I called up there everyday and they gave me the run around.I heard XXXX different responses from XXXX different people and when they tried to say my bank was holding the funds.My bank had already told me that there was n't anything pending from ERC on my account .When I kept calling ERC back they gave me the run around and kept placing me on hold for periods of time and hanging up on me.It 's going on a week and the funds have still not been placed back in my account all because they did an illegal transaction that I did not authorize.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23669
Submitted Via: Web
Date Sent: 2016-03-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-29
Issue: Improper contact or sharing of info
Subissue: Talked to a third party about my debt
Consumer Complaint: I was a XXXX customer for a couple months and i agreed on an amount on a 2 year contract and that was XXXX dollars a month everytime i got my bill it was higher than the agreed on amount so i just kept paying my XXXX dollars and then late fees happened so i canceled the contract because they broke the contract agreement and submitted my account to multiple debt collectors and now its with XXXX that was already removed from my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80004
Submitted Via: Web
Date Sent: 2016-02-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-02-29
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My insurance company already paid the bill
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11203
Submitted Via: Web
Date Sent: 2016-02-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-28
Issue: Cont'd attempts collect debt not owed
Subissue: Debt resulted from identity theft
Consumer Complaint: On XXXX/XXXX/XXXX I received XXXX debt collection letters from ERC regarding XXXX debts to XXXX XXXX, XXXX. XXXX in the amount of {$990.00} and XXXX in the amount of {$760.00}. I received another collection letter from ERC on the XXXX/XXXX/XXXX for another debt in the amount of {$260.00}. I do not owe these debts. I have already sent, submitted a proof of ID to XXXX last year regarding another debt.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30117
Submitted Via: Web
Date Sent: 2016-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-28
Issue: Cont'd attempts collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I discovered I had XXXX bills on my credit report. Suspiciously, both for exactly the same amount, XXXX. The company listed was E.R.C., so of course that meant nothing to me. Through diligent efforts, I found the bill was from sprint, which I had no bill sent to me, since the final bill about 5 years ago.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 65202
Submitted Via: Web
Date Sent: 2016-03-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-28
Issue: Disclosure verification of debt
Subissue: Not given enough info to verify debt
Consumer Complaint: Recently noticed a debt collection record from ERC ( Enhanced Recovery Corporation ) for XXXX account stated as opened on XX/XX/XXXX. I was not residing in US from XX/XX/XXXX to XX/XX/XXXX. Also I did not got any letter later for account opened in XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94404
Submitted Via: Web
Date Sent: 2016-02-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-26
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: I keep receiving telephone calls from Enhanced Recovery Debt Collections although I 've told them in the past no one lives here by the name of XXXX. They are calling from multiple numbers and this is harassment!!! I 've received calls from XXXX and XXXX multiple times a day, everyday!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 44118
Submitted Via: Web
Date Sent: 2016-02-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-02-26
Issue: Cont'd attempts collect debt not owed
Subissue: Debt resulted from identity theft
Consumer Complaint: I was contacted via mail by Enhanced Recovery Company pertaining to a debt from XXXX XXXX that they acquired on XXXX XXXX, XXXX. I checked my credit report and noticed that this was also added to my credit report. I decided to reach out to this debt collection company and told them that this debt did not belong to me and I did not reside at this residency during the time that this XXXX account was activated. Also, I neither authorized anyone to open an account under my name nor did I call XXXX to open an account on the behalf of anyone. Someone unlawfully opened an account under my name and this went without notice for a long time. According to them, this account was opened on XXXX XXXX, XXXX at the address.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10703
Submitted Via: Web
Date Sent: 2016-02-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No