ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 7488400

Date Received: 2023-09-01

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Back in XX/XX/XXXX I filed a dispute with XXXX for the account shown in my credit report from MIDLAND FUNDING whose address is : XXXXXXXX XXXX XXXX XXXXXXXX XXXX, MI XXXX. Midland Funding responded to the dispute as the current status is being reported correctly, the paying history is being reported correctly and all balances were updated They updated the balances, past dues, and portfolio status. The following errors were reported, and it is illegal to report false information. This had continuously affected my credit, ability to find rent, purchase a home, a car ; anything that requires credit verification because of their false reporting and negative impact on my report. I request that they cease all collection and close any account due to false reporting. I never had any agreement with Midland Funding to begin with. These are all the errors and false information they are reporting and continue to report to the credit bureaus : 1. Per court case # XXXX, Court final judgement was for {$4700.00} ( amount owed to XXXX XXXX ) and {$360.00} ( XXXX Filing Fee, which includes an extra {$5.00}, and XXXX service fee ) for a total of {$5000.00}. As you can see on page 4 of the Dispute response, Midland Funding was reporting a balance of {$5300.00} in XX/XX/XXXX. Having an unauthorized and false reported amount of {$220.00}. They were not granted any additional interest nor fees. ( Attached affidavit of cost to which they sworn to ) 2. Another falsely reported item is their Past due balance on page 4 of the dispute response. They reported a past due amount of {$3800.00} and the report beneath it says {$3700.00}. What is the {$34.00} difference? 3. They say that the last payment was XX/XX/XXXX, yet no payment is shown in XXXX nor XXXX and a reduction of the balance was done from {$4100.00} to {$3700.00} ( {$390.00} difference, unsure for what ) 4. Moving to the response I received from Midland on XX/XX/XXXX for letter I sent them XX/XX/XXXX. They show a purchased date from XXXX XXXX of XX/XX/XXXX when it was XX/XX/XXXX. Midland stated there was an accrued interest of {$790.00}, which no interest fees were approved by the court to be charged. 5. Midland presented a schedule of payments that add up to {$2500.00}. In a hypothetical picture, if you subtract this amount from the {$5000.00} in # 1 above, the balance given is {$2500.00} and the reported balance on the top right-hand corner of their response is {$3600.00}. not even adding in the interest would bring us to that amount. 6. Using the numbers, they provided their beginning balance would have been {$5500.00} less their reported payments of {$2500.00} would give a balance of {$2900.00}, their balance is showing as {$3600.00}. 7. Midland reported on this letter a total payment/adjustment of {$2200.00} and the amounts shown on the table add up to {$2500.00}. Not sure why there is a {$320.00} difference there. If you add the current balance of {$3600.00} plus their reported payment/adjustments it gives you {$5800.00}, {$790.00} difference of the unallowed charges. 8. The additional amount authorized by the court for their expenses or cost was {$360.00} they are stating accrued interest of {$790.00}. another difference of {$420.00}. 9. Midland reported the current balance to be {$3600.00}, if you add {$4700.00} ( original Purchase Balance ) plus XXXX ( accrued interest ) it equals {$5500.00} less reported payments/adjustments of {$2200.00}, the balance should be {$3200.00}. Another unexplained difference of {$360.00} here. 10. In XX/XX/XXXX I contacted Midland Credit Management who had sent numerous mails and called me several times to make a payment. In good faith, I agreed over the phone to pay them half because I had gone through several financial difficulties and was just starting to work. I spoke to the representative and mentioned I could not pay the full amount ; I was a single mother at the time and was barely making ends meet. He mentioned they could offer a plan to pay {$2400.00} and they would mark my account as settled for less. I never received a written response or settlement letter. I made and initial payment of {$260.00} in good faith and monthly Midland Credit management withdrew {$220.00}. 11. I noticed on my credit report that these payments were either wrongfully being reported or not being reported at all, instead my balance would increase monthly and seemed to never reduce. In both XXXX and XXXX, I filed a dispute so they could correct their information and they always responded as correct, which false reporting is illegal and against consumer rights. I immediately stopped paying them, shy of one payment only. I will not pay them once more cent for all the paid and stress they have caused me. They can take the {$2400.00} they withdrew from my account and consider this account paid. 12. Midland does not live up to their ethics, as to treating consumers with respect and compassion and integrity. What type of integrity is it to report false information and have so many loops whole differences on your reporting. Why would you collect money from a consumer, to then not report it or report they paid less to no amount. In my case I reached out to midland, I tried to put an end to the stress and to make an arrangement and in return I get negative impacts on my report and a monthly increase of this debt for no reason. 13. I have included screenshots of the Midland Credit Management portal, showing payment made. After making 11 consecutive payments the balance never seem to be reduced. As of XX/XX/XXXX they showed a balance of {$3600.00}, meanwhile their XX/XX/XXXX response showed a still incorrect balance of {$3600.00}. another {$11.00} difference for what? Amount owed was {$4700.00} + XXXX = {$5000.00} less {$2200.00} equals {$2800.00}. This is {$800.00} less than there reported balance of {$3600.00}. 14. Midland Funding did not provide an itemization showing what all these different charges are because they know they are false reporting and adding charges that are not correct.

Company Response:

State: NC

Zip: 28277

Submitted Via: Web

Date Sent: 2023-09-01

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7488123

Date Received: 2023-09-01

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: COMPANY MIDLAND FUNDINGXXXXXXXX XXXX IS VIOLATING MY CONSUMER RIGHT TO PRIVACY PURSUANT TO 15 USC 6802 BY CONTINUING TO REPORT NON PUBLIC INFORMATION. ON XX/XX/XXXX, IN WRITING, I OPTED-OUT OF REPORTING FROM MIDLAND FUNDING/XXXX XXXX, AND SAID COMPANY IS STILL NOT RESPECTING MY CONSUMER RIGHT EVEN AFTER OPT-OUT NOTICE. MIDLAND FUNDING/XXXX XXXX IS VIOLATING MY RIGHT TO PRIVACY PURSUANT TO THE FOLLOWING : XXXXPRIVACY ACT OF 1974 GUARANTEES PROTECTION OF MY PERSONAL INFORMATION. -CODE OF FEDERAL REGULATION TITLE 16 CHAPTER 1 SUBCHAPTER C PART 313 GRANT ME THE RIGHT TO OPT OUT. -TITLE 15 UNITED STATES CODE 6802 PRESCRIBES CONSUMER PROTECTION FROM AFFILIATE AND NON AFFILIATES OF MIDLAND FUNDING /XXXX XXXX

Company Response:

State: TX

Zip: 778XX

Submitted Via: Web

Date Sent: 2023-09-01

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7487760

Date Received: 2023-09-01

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: I sent them a letter regarding that they were violating my rights also disputed them. Under this law Validation of Debts 15 U.S.C. 1692g Also Harassing or Abusive Practices 15 U.S.C. 1692d, False or Misleading Representations 15 U.S.C. 1692e claiming that they will not use if I make payment that is coercion deceptive acts harassment Furnishing Certain Deceptive Forms 15 U.S.C. 1692j

Company Response:

State: IL

Zip: 604XX

Submitted Via: Web

Date Sent: 2023-09-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7487717

Date Received: 2023-09-01

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: COMPANY MIDLAND CREDIT MANAGEMXXXX XXXX IS VIOLATING MY CONSUMER RIGHT TO PRIVACY PURSUANT TO 15 USC 6802 BY CONTINUING TO REPORT NON PUBLIC INFORMATION. ON XX/XX/XXXX, IN WRITING, I OPTED-OUT OF REPORTING FROM MIDLAND CREDIT MANAGEM/XXXX BANK, AND SAID COMPANY IS STILL NOT RESPECTING MY CONSUMER RIGHT EVEN AFTER OPT-OUT NOTICE. MIDLAND CREDIT MANAGEM/XXXX XXXX IS VIOLATING MY RIGHT TO PRIVACY PURSUANT TO THE FOLLOWING : -PRIVACY ACT OF 1974 GUARANTEES PROTECTION OF MY PERSONAL INFORMATION. -CODE OF FEDERAL REGULATION TITLE 16 CHAPTER 1 SUBCHAPTER C PART 313 GRANT ME THE RIGHT TO OPT-OUT. -TITLE 15 UNITED STATES CODE 6802 PRESCRIBES CONSUMER PROTECTION FROM AFFILIATE AND NON AFFILIATES OF MIDLAND CREDIT MANAGEMXXXX XXXX.

Company Response:

State: TX

Zip: 778XX

Submitted Via: Web

Date Sent: 2023-09-01

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7487710

Date Received: 2023-09-01

Issue: Threatened to contact someone or share information improperly

Subissue: Contacted your employer

Consumer Complaint: I sent them a letter regarding that they were violating my rights also disputed them. Under this law Validation of Debts 15 U.S.C. 1692g Also Harassing or Abusive Practices 15 U.S.C. 1692d, False or Misleading Representations 15 U.S.C. 1692e claiming that they will not use if I make payment that is coercion deceptive acts harassment Furnishing Certain Deceptive Forms 15 U.S.C. 1692j

Company Response:

State: IL

Zip: 604XX

Submitted Via: Web

Date Sent: 2023-09-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7487638

Date Received: 2023-09-01

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: XX/XX/2023 They said about was over XXXX. The initial I used was about XXXX and numbers don't add up. They rejected what I could offer to pay at the time.

Company Response:

State: LA

Zip: 710XX

Submitted Via: Web

Date Sent: 2023-09-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7487630

Date Received: 2023-09-01

Issue: Threatened to contact someone or share information improperly

Subissue: Contacted your employer

Consumer Complaint: I sent them a letter regarding that they were violating my rights also disputed them. Under this law Validation of Debts 15 U.S.C. 1692g Also Harassing or Abusive Practices 15 U.S.C. 1692d, False or Misleading Representations 15 U.S.C. 1692e claiming that they will not use if I make payment that is coercion deceptive acts harassment Furnishing Certain Deceptive Forms 15 U.S.C. 1692j

Company Response:

State: IL

Zip: 604XX

Submitted Via: Web

Date Sent: 2023-09-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7487375

Date Received: 2023-09-01

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I have filed a dispute with all 3 credit bureaus about information being incorrect on my credit report which includes name address collection companies. I also informed them that I received a data breach letter from the XXXX informing me that my information such as my name address and social had been used by an unauthorized party. I have tried for years to dispute incorrect information reporting on my credit report. I was effected by XXXX and was sick never hospitalized. And was burnt out from so many attempts and at no point up to recently someone finally said file a dispute at the XXXX, I am a XXXX not sure of alot of things. I dint know what to do until now can you please help me

Company Response:

State: FL

Zip: 32505

Submitted Via: Web

Date Sent: 2023-09-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7484894

Date Received: 2023-08-31

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I have contacted the company requesting the following information 1. the original contract with wet signature 2.Breakdown of the payment history 3.Proof of ownership the debt belongs to me. Please provide this information or remove the debt from credit reporting.

Company Response:

State: VA

Zip: 24153

Submitted Via: Web

Date Sent: 2023-08-31

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7484770

Date Received: 2023-08-31

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: They contacted me about my mothers debt. Shes alive. Im not a co-signer. We dont share an address or phone bill and havent in over 15 years. She didnt give them permission to contact me. They illegally took my information from a database they refused to name and contacted me as a way to harass her through me. I asked for the companys address and the collector hung up on me.

Company Response:

State: WA

Zip: 98034

Submitted Via: Web

Date Sent: 2023-08-31

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.